I took my two cats in to be vaccinated during their shot clinic (M-F, 2-4p, no appointment needed) on two separate occasions. I concur with most of the other review (by Britannia).
Setting: I had no experience with getting my cats vaccines, so I was nervous and the clinic setting was possibly not the best choice. The staff, while very professional, calm, and moving at assembly-line like speed, did not explain much, even when I asked questions. I'd be more comfortable going back now, but it was quite stressful the first two times. As noted, the waiting room is small, crowded, and hot, even at the start of the clinic. My two cats peed in their crates on the way there and unfortunately the cats had to sit in it until they were taken back for their shots because there was no place for me to take them to clean it out while we waited.
Shot clinic procedure: The general process for the clinic is you step to the front counter and give the receptionist your name and why you are there. If you've never been there before, you'll be given paperwork to fill out. You take a seat. The receptionist eventually comes back to you to confirm what services you'll be receiving. Then you wait and a tech will call your pet's name when they're ready to take him/her in the back for shots. If you don't go back with your pet, you wait and then they bring him/her back out to you. Then you wait some more and the billing person (also seated at reception) will call you up when she gets to your form. There was no explanation given about the bill, so I had to ask about results of the health check-up (which were EXTREMELY brief in my case and typed on the forms) and any aftercare instructions (you're given a brochure on that).
Wait times: Both times I was there were Tuesday afternoons. I had to wait 30-45 minutes for the cats to be taken back for their shots (I noticed some owners went back with their pets, but they took the crates from me) and then I had to wait about the same amount of time after I got the cats back to be called up to pay my bill. So in total I was there about 1-1.5 hours.
Clientele and safety: The other customers mostly were dog owners. I think I saw 2 cats total during my trips there. As noted in the other review, owner etiquette really varied and staff did not really get involved. On my second visit, a man brought in a large rottweiler that was very...friendly. It started nipping at another dog that began to nip back, and the collar came free. The receptionist calmly watched for a moment (while the rest of the waiting room noticeably waited anxiously) and when the owner was obviously incapable of regaining control of his dog, she grabbed a rope (I'm sure there's a technical name for this) and eventually looped it around the dogs neck. My memory's fuzzy, but she might have gently suggested he take the dog outside. In any case, he did. I also noted that most people who brought in a pet, also brought in a spouse, child(ren), and/or friend(s). It's a tiny waiting room, so if you can manage without tagalongs, I suggest you do so.
Overall, I thought this was professionally run. It's obvious they're not putting a lot into overhead, but the staff was courteous and I thought they got me in and out as fast as possible, given the crowds. There was a steady flow of people in and out, so I can't complain about wait times. However, the hecticness of the wait room was stressful for me cats (and me), so for their next round of shots I might consider taking them to my regular vet. read more