I contacted ARM AC/HVAC via email after reading through many Yelp reviews. I was contacted within an hour by Lidia. We discussed my project and had a great conversation about life, etc. She set up an appointment to have Alan come out, look at my place and provide a quote. I have been slighted by many a "professional" in the past so I was ready to meet Alan and run him through the gauntlet. He checked out my place, answered lots of direct questions and gave me a couple options. Alan too was friendly, open. In addition to being impatient, I am also not very trusting of people until I get to know them but I got a strong sense from our conversation that Alan is a trustworthy and upfront type of person. The quote came in a timely manner which I appreciated because, again, I am impatient. The price was reasonable and I didn't feel like I was getting screwed, which, unfortunately, happens often here in Sonoma County as most service providers think if you live here you can pay the "Wine Country Surcharge" - they tend to forget that before the wealth came here there were normal blue collar folk and some of them actually still live here....I'll leave it at that... I came up with the money and scheduled a date for the install. ARM is a busy group but I didn't feel like the wait time was excessive. The day of the install arrived (YAY! because it had been hot AF and we were all miserable AF.) On the day of the install Alan and two guys got to work and finished in just under 4 hours. (Everything was cleaned up nicely.) So far I am happy with the system - if that changes WILL update this post. But I really doubt I will have any issues. I would recommend contact ARM for the following reasons: - Alan, Lidia and team are friendly and actually give a shit about people - Responsive service; Competitive and fair pricing. - Alan, Lidia and team are friendly and actually give a shit about people - (IMO) their commercial scale industrial and residential work keeps them current with the tech and gives them a broad knowledge base off - Alan, Lidia and team are friendly and actually give a shit about people read more

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ARM installed new hvac quickly and with high quality components. I totally recommend them.

Fantastic company. I bought a new furnace from ARM Heating and Air Conditioning for my central heating system a few years ago. They gave me a great price, and the furnace has worked superbly. I have had them come back since then to change the filters (and show me how to do it in the future). On both the installation and service calls, I received excellent service from Alan and David. They are knowledgeable and helpful and do great work. I highly recommend ARM. read more

Alan and his team, including David and Jeff, did a fantastic job installing a two zone mini split AC system for me! Despite high demand (it has been HOT around here lately), they were able to schedule me promptly and complete the job quickly. The job required some maneuvering to get the electrical and ducts run to the right places, but they figured out a nice solution that left my house looking great inside and out. Competitive pricing, clean work and high quality products were provided by this small business owner. Highly recommend ARM. read more

I highly recommend ARM Heating and Air. We replaced our furnace, A/C and ducting in April 2020. Alan and David did a great job! The city inspector even said everything "looks really good." The new furnace and A/C are both two-stage units from Bryant. They work great and are really quiet, which is a big change especially for the A/C. Removing and replacing the old furnace and ducting was a big job. Everything is located in the attic of our one story home and it was a challenge to make things fit. Alan and David made it all work out and they were a pleasure to work with. Lydia runs the office and does the scheduling. She is a delight to talk to. In addition to the HVAC work, Alan and David replaced my two bathroom fans and installed a new automatic fan (humidity controlled) over my Master Bathroom shower. The new fans are so quiet that you can barely hear them. It is the first time in 20 years that the bathroom mirror does not fog up when someone takes a shower. read more

I have been using Arm Heating and Air Conditioning for 10 years and they have always done an amazing job, on time and on budget. ARM has bailed me out of a couple of emergency's as well. I always feel confident referring family and friends. I will not hesitate to call ARM in the future. Thanks! read more

I am writing to day to complain of the poor service I received from ARMREPAIR company on June 29,2021. I was talked by Richard, a technician that representative of ARMREPAIR Company on that day. I was extremely upsetting about ARMREPAIR employee, Richard. Richard treated the customers very badly, unprofessional, very disrespectful about the conversation and the time that he was never showed up. I called BOSCH company asking for a technician to come to my house in order to fix my oven. BOSCH company referred me to ARMREPAIR to help me out. Lisa, who are working for ARMREPAIR scheduled Richard to come to my house on June 29, 2021. The job scheduled was between 2:00pm-5:00pm. Until 3:00pm, I did not receive any phone call from ARMREPAIR to confirm that someone will come to my place or not. So, I called ARMREPAIR and talked to Richard, who was a technician that assigned to come to my house to repair my oven. He said that he would be at my house at 4:00pm or 4:05pm. In the description, I mentioned to Customer service, Lisa that please let me know about from 30-40 minutes in advance before Richard come to diagnose my oven because I am living very far away to come to talk to Richard. Richard did not call me to confirm the time to come, I was so exhausted to wait until 3:00pm, I picked up the phone to call Richard to confirm the time to come. Richard told me that he will be at my house about 4:00pm-4:05pm. I left my other place and I was there at 4:00pm, I kept waiting for him to show up, time went by and it was almost 5:00pm. Richard never called me back after I have tried to reach him three time. I left Customer Service, Lisa many messages, I also sent Lisa an email and no answer beside a voice mail. To me, I do not mind to wait little bit due to traffic delayed. When Richard told me that he will show up at 4:00pm, then I expected him to show up on time . It is okay about 15-20 extra minutes late due to traffic on the road. When I called Richard back three time, Richard did not answer the phone at all. The call number fourth then Richard answered my call and he said he was on the way from Redwood City to come and now still on freeway 101 South with traffic. It was almost 5:00pm and Richard did not feel sorry for customers that have been waiting with the heat outside almost 90 degree Fahrenheit. He did not even make a phone call out to let his customer know that he was on the way to come or not. Richard did not give me what's time that he will be present at my house, he left me a blank time to figure out myself that he will or he won't show up at my house. I pay for the service, Am I expecting ARMREPAIR treating me as a customer like this? Does anyone had any bad experience like me before with this ARMREPAIR employees? Is my time not valuable to ARMREPAIR at all? This is a very disrespectful to customer and Richard also raised his voice to me when I asked him why he did not show up on time? Richard also told me that he did not eat anything since morning until I called him at 5:00pm. He dropped me like a ball, screaming at me on the phone and told me to call someone else cause he won't show up at my address just because he wants to do so. Richard had very bad attitude to me before he dropped the phone without saying good bye. I trust this is not the way that ARMREPAIR Company wishes to conduct bussiness with values customers. I have been business with many companies and ARMREPAIR have never encountered such treatment like this before. Last but not least, I am writing this letter to let customers out there to know that please DO NOT trust ARMREPAIR as your Customers Service due to employee disrespectful to customers, no value company, uneducated employee and no show up at any time without caring to customers. Company name: Appliance, Repair & Maintenance Website: www.armrepair.com Contact office: (408)780-2101 or Cell: (408)439-9645 read more

After reading the reviews I decided to bring in ARM and talk about installing a mini-split system. This is a ductless heating/air conditioning system that allows you to heat or cool only the rooms you choose. Alan discussed the system, its efficiency, and what we would require to take care of our needs. About a week after getting the bid I found we had to travel out of state and would need to have a housesitter stay to take care of our pets and horses. I usually heat our living areas by woodstove, but knew that would be too much to ask of the housesitter. I emailed Alan and Lydia to ask when they could get to the job. They emailed me back that they were on vacation. After explaining my problem Alan said he would order everything while they were on vacation so the materials would be at their place on their return and they'd get it installed before we left. Alan came in with Fernando and David, told them what needed to happen, and took off to another job site. Fernando and David are incredible. Each day they covered work areas and their walking routes and left the house looking like they had never been here. They had the job finished a day ahead of time. It works like a dream. My wife got an email from the housesitter while we were gone saying she loved our "cozy house." I'll recommend ARM Heating and Air Conditioning to anyone. And the price was great. Ps. I had decided to have the outside unit placed in a different spot and Alan said that wouldn't be a problem and he would just charge time and materials for any extra. I had visions of hundreds of dollars more (having submitted "change orders" with other contractors). The extra amount? $40. These guys are great! read more

We replaced our old heater and added central air conditioning with ARM. From start to finish the process was comfortable and reliable. Alan (and Lydia) are very easy to work with. The quality of the work is exceptional and the promptness was always appreciated. read more

These guys replace my a/c an heater about a year ago and I've been feeling guilty ever since for not leaving a review yet. I use Yelp all the time but only leave reviews when a business truly stands out. Price was great and the work was flawless. I'm a perfectionist and I almost always find something that I'm not totally happy with when I or anyone else works on our house. That wasn't the case with ARM! Everything was done great. Husband and wife team with a couple great guys on their crew. read more

Fantastic Prompt Service. Recently when all other folks were busy ARM really helped us out. Our heating in our rental until was having big issues and our tenants had a 9 month old baby. ARM HVAC made an adjustment to their schedule and came out to see us and corrected the issue. read more

ARM was great!!!!!! Alan came back with a quote for remove and replacement of my downstairs ducting system. His team of Fernando and David were professional, efficient, and knowledgeable. Did the job 2 days after quote at half the price and in less than 4 hours. Highly recomedded!!!! read more

I highly recommend ARM for anyone looking for a new heater or a/c. They replaced both for us and did a fantastic job. They were all extremely friendly and professional. They pay close attention to detail and the prices were reasonable too. read more

Writing this review feels like I've come full-circle. From a skeptical customer researching contractors to install a new furnace with duct in my house. I came to yelp and narrowed it down to three contractors. I chose ARM. I'm glad I did. Alan was on time and courteous from the start. He started the job when he said he would and finished it sooner than expected. He and his employees were clean and respectful. Every day the work was being done I'd come home at the end of the day and couldn't even tell they were in my house, except I saw the progress from the day before. There have been no issues!!! The furnace has been installed for four months. I barely can tell that it is even there. The equipment looks beautiful and the furnace works wonderfully. I can't say enough About Alan and Lydia. I had a wonderful experience. I highly recommend them. I halfway didn't believe the reviews I was ready on yelp, but now I do. My experience was everything and more that I've read on this site. read more

ARM replaced a furnace in our house, first installed in 1947, with almost no noise, fuss, or dirt--including removal from a tight basement. Lydia handled all the logistics; Fernando crawled around in tight spaces to connect and install; and Al installed at the other end. They always coordinated work times, and they arrived on time and worked efficiently. ARM was recommended to us by a friend who had air-conditioning work done with similar satisfaction. Anyone needing repair or installation of heating and air conditioning systems should call ARM. Ann & Pete S. read more

This is the best company you could ever hire for your heating and air needs, Lydia was very friendly and nice to talk to on the phone when i was first looking for a company and alan and fernando were excellent to deal with at my house. They showed up on time every day for our new install and also pulled out all the old system. ARM is a great company to deal with all the way around and i will never even bother with bids or shopping around for this type of service again. There prices are great and they were even nice enough to answer all of my 5 year old's questions about what they were doing. Perfect business!! read more

i must have called 4-5 other companies to come out and look at our heating and air conditioning to find out why they kept braking. Until we called ARM, no one could even identify what the problem was. Alan came out to our office the next day, evaluated our system and gave me a bid within 24 hours. Wanting to be diligent I called competing companies, and asked for second opinions. They told me that I needed to replace major parts, their quote was more than 3X what Alan from ARM had quoted us and the work far more extensive. I called Alan back and explained what the other technicians had told me. He reevaluated the part in question, cleaned it, did the maintenance and it appears to be working fine. It has worked 'fine' in two years. Needless to say, we hired ARM, took Al ans suggestions for repairs and upgrades. Everything has been working well and we are very happy. Plus we saved about $3500! read more

We were victim's of the Tub's fire. After the fire we were referred to another HVAC company who took advantage of us (see prior review). After much research and interviewing several HVAC companies we meet Alan from ARM. During my research I found that there was a high failure rate of HVAC systems and the manufactures were not standing behind their products. The one thing that kept coming up was installation error. I thought how could someone screw up installing any system to that extent. Out of 6 HVAC contractors we interviewed Alan was the only one that came in and the first thing he did was figure out the air flow and volume of air required for today's HVAC systems. He explained that todays systems burn cooler and require more air, which made sense as one of the issues that kept coming up was cracked manifolds (dangerous it can allow carbon monoxide into your home). At this point it was a no brainer and along came the Cavalry to save us. Alan and his team went out of their way to turn our situation around and be the cheer leaders for their industry and show us what a professional HVAC company really is. Although, at first Alan told me there was a downside and he was booked due volume of work from the fire, after seeing my disappointed face Alan looked me in the eye and told me "don't worry I am going to make this happen for you!". He moved appointments around, when A/C unit we chose came up on back order he and his supplier found one in another city that was earmarked for another job that was running behind but was able to convenience the other supplier to ship it to Santa Rosa and there was no additional shipping charges. His team was clean and did a meticulous job on all aspects of the installation. And the best thing, our system was installed and running within 2 weeks. More important to anyone considering using ARM is that when the gentleman (a different company) came to do the testing required to get the permit finalized. The air loss from the ducting was between 1% and 2% which is normally unheard of but he see's it on a regular bases when testing the systems installed by ARM. Today we received our first rain of the season and used our heating system for the first time, it is AWSOME! A huge thank you to Alan, his wife Lidia and Team. Thank you. read more

I am very happy after choosing ARM to replace our thermostat and relocate our other thermostat. From the first phone call to Lydia who was very informative, helpful and super friendly, to Allan and Fernando coming on time to work at our home I had a great experience. Allan was very knowledgeable and through. I was expecting the work to take a few hours, but they worked so efficiently and were done in 1 hour. They cleaned up after they finished and were on there way. The price was fair and the work was done right. read more

We found out we had to have our HVAC replaced just before leaving on vacation. Alan came out right away, sized up the job, gave us an estimate, and then completed the work while we were gone. The work on the ducts, the vents, the thermostats - all first class. They even took out all the old wall controllers and put plates on them. We had just had the place remodeled and thought we'd have to call back the painters; not so. Alan knew how to divide up the house and where to put all the openings. The best you can say about the quality of the installation is that you can't even tell it's there, except, of course, when you need heat or air conditioning. Thanks, ARM. We appreciate not only the great job you did, but the fact that you let us go out of town as scheduled knowing we'd come back to a finished job and a warm home. read more

I am so impressed with ARM'S team and work quality- they just finished up putting in a new furnace, duct work, insulation, etc. Alan and his excellent team are simply the best....their work ethic and professionalism are superior....Fernando in particular is one of the hardest working, talented and polite contractors I have ever worked with. Your job will get done well, on time, and with ease. All communications were clear, timelines respected, and home was left in order and clean. I am really satisfied with the job and the business relationship. I highly recommend this company. Thank you! read more

we really had some good luck this summer with our remodel projects. part of that was in choosing a.r.m. heating and air. honestly, i was not sure they were the choice for us-- we had seen them at the kitchen/home show and i just worried that businesses who showed there might be overpriced. not so. they were very competitive in their pricing-- and, better yet, did an amazing job. alan (the owner?) is a real individual. he has a great work ethic and is an enjoyable guy to have around. he and his assistant were always there when they said they would be, trustworthy and easy to communicate with. they went above and beyond-- dealing with a real mess of a 40-year old system-- and explained all of our options clearly and patiently. we never felt that they were trying to up-sell us. we always felt that they truly had our best interest at heart. he found and fixed a small leak, without making a big deal out of it. he just gets things done and does them well. what i think i liked best was how proud he seems to feel about the good work he does. a job-well-done seems to make him really happy. hey-- it made us happy, too. read more

ARM Heating and Air was involved in the remodel of our office space. Alan was flexible and accommodating with our requests and went far beyond the call of duty in our situation. He helped transform a rather dreary and stuffy space to a light, airy and lovely place to work--our air and heat work beautifully, too! We recommend ARM Heating and Air very highly. read more

I love these people! I met Alan 12 years ago when we bought our first house. He came in to replace the old window air conditioning unit and saw I was struggling to get a big old, black-streaked wall heater off the wall. He lifted it off without a problem, said,"This isn't safe," and sealed off the gas for me. He took that ugly old thing away and I haven't shut up about him since then! He and his wife Lydia are a great team. I love doing business with them. They are caring, responsive, efficient, professional and really know their business. Alan put in a superb heating and air system for us 3 years after we moved in. It works beautifully and has changed our lives. He also installed an on- demand water heater that cut our PG &E bill in half. I can't recommend them highly enough. read more

Alan and Fernando came by yesterday and installed a ductless, minisplit system. Not only did they do a great, meticulous job, but they showed up exactly on time and left the work areas, inside and out, perfectly clean. Alan is as smart about heating and air conditioning systems as anyone who i have ever talked to. He will advise you without any selling "pressure" and always makes great, knowledgeable suggestions about how to approach your particular needs. He and Fernando work fast and efficiently, getting the job done quickly. And not only that, but actually seem to have fun when they're working! Cannot say enough about all phases of their work. And, FYI, if you aren't familiar with these minisplit systems. they are fantastic. They supply both heating and/or cooling needs at a fraction of the cost of other systems and are incredibly economical to run. Check them out and talk to Alan! read more