I can't say enough good things about Thu Nhan "Tutu" Ho at Ferguson. I contacted her needing a…read morereplacement for a damaged floating shelve -- not exactly a fun situation and completely our fault-- and Tutu turned it into a genuinely pleasant experience. She was so sweet and thoughtful, taking the time to really understand what I needed and making sure everything was taken care of. You could tell she actually cared, not just about getting the order right, but about making sure I felt good about the whole thing. If you're visiting Ferguson, do yourself a favor and ask for Tutu. She's the kind of person who makes you want to come back!

Veronica of Ferguson was very helpful and efficient in assisting us and placing our order for…read moreseveral kitchen appliances. Prime One Install (Charlie and Guillermo) installed the Subzero refrig today. They were very professional, clean and efficient. They removed all wrapping and provided a brief explanation of the refrigerator and its controls.

We got a patch on our work cap Excellent job…read moreHighly recommend! Will come back for other sewing services.

The lady was absolutely wonderful!!! She trimmed my curtains and it was done the same day and…read moreextremely Reasonable pricing!!! I would highly recommend her services!!!

I had an excellent experience working with this company, especially with the project manager, Amit…read more He was fair, transparent, and checked in daily to ensure everything was progressing smoothly. We were also fortunate to have Eric as our foreman. He worked efficiently without sacrificing quality, was thorough in every aspect of the project, and consistently sought feedback throughout the process. His passion for his work and pride in delivering high-quality results were evident and greatly appreciated. I highly recommend this company for any home restoration project. Their professionalism, communication, and commitment to quality made the entire experience a positive one.

I can't say enough of how impressed my wife and I are with the team at Lumina. After 3 bids we felt…read morethe most honest bid was from David and we are so happy with our decision. We had an outstanding experience with Lumina Builders and couldn't be happier with the results! They recently completed a major remodel for us, which included a full kitchen renovation and a home expansion. From start to finish, the team was professional, responsive, and highly skilled. Thank you for making our dream home come true!

I talked to several vendors and eventually I chose IZ Flooring…read more They did pretty good job and I'm very happy with them. I'd use them again if I have future needs

Customer service and follow up is not good. I was a previous customer 6 years ago and they did an…read moreexcellent job on my floors. I was looking to have my floors replaced in another section of my house and I contacted this company. The person did come to my house for a consult on a Friday. He said he would see if they had my previous floors in stock and if not would explore options for me and follow up with me. That was in June and I haven't heard anything back. This was a disappointing experience and I will not be using them again.

We just had our new shower finished By Dillon from…read moreShugarman's bath Our unused bathtub was removed Now we have a large shower with two grab bars . Much safer For us. Dillon did a great job. Communicated every step Of the way.

I had a very disappointing experience with Shugarman's Bath Company…read more I first met their representatives at a local festival, where they advertised that they would provide a completely free bathroom design if I agreed to a home consultation and listened to their sales presentation. I specifically explained that I was interested in a full bathroom remodel, not just a shower replacement. Based on those representations, I agreed to schedule an appointment. When the salesperson arrived at my home, I was surprised to learn that the company only focuses on showers and does not provide complete bathroom remodels or custom bathroom designs as I had been led to believe. Despite realizing early in the appointment that their services did not match what I was looking for, I still sat through the sales presentation because I understood the salesperson was giving up his time to be there. The presentation lasted approximately an hour and a half. At the end, I was given a very expensive proposal, but no picture of how the shower would look like. When I followed up and requested to receive a picture of how the of the shower would look like as I was promised, I was told that they do not provide designs and that I should simply look at photos on their website (this statement came directly from Mr. Jones who was the lead design team. This was completely different from what was presented to me when I agreed to the appointment. I felt the advertising was misleading and that the primary goal was simply to get a salesperson into my home rather than provide the service that had been promised. I was also told that I could receive a discount if I left a positive review, which made me question the authenticity of some of the company's online reviews. Additionally, I was offered what was presented as a "free vacation" if I agreed to move forward with their proposal. However, as the details were explained, it became apparent that this was not truly a free vacation but rather a promotional offer tied to a timeshare-style presentation. This felt like another example of marketing that was not fully transparent upfront. Throughout the appointment, I felt significant pressure to decide on the spot. The overall experience reminded me of a high-pressure car dealership sales environment, where the focus seemed to be on getting a signed contract rather than understanding my needs and providing the services that had originally been promised. I believe companies should be transparent about the services they offer and should honor the commitments made to potential customers. Unfortunately, that was not my experience here.

Edit: this is in response to the comment below…read more I honor the fact that you are a small family business. That being said, you are a part of a community. It is important that you know your community and you are willing to negotiate as a family business. That is what will keep your business alive. I was really excited over the reviews, saying how quick they were to get back, how reasonable their prices were, and how they were willing to work with everyone. When I asked them for a quote to re-upholster 17x20 dining room chair, they wanted to charge $75 a piece for 6 dining room chairs. No deal, no hourly rate; no negotiation whatsoever. Then they said that they would not do delivery because normally you can "unscrew" the seat of the chair. I'm sorry, but by the time I unscrew the chair and bring a bunch of those over to you with my own fabric, what am I even paying you for? This might be really reasonable for upper class people. They did say at this business that reasonable is relative and I would agree. I was not able to get my service done here because it is way too steep. They were cordial, but clearly exclusive.

Ordering our loveseat and couch covers was an effortless, efficient, and energizing experience. I…read morecalled earlier that day to inquire about services, as my husband and I wanted to protect our new furniture from spills and our dog. The office manager, Estela, made the process truly seamless. She knew exactly what was required, provided an estimate within minutes, and worked within our budget. We value recommending excellent service, and we are very pleased with this experience.