Have purchased several washing machines and dryers and repairs from Gormsen's for decades. I've been a loyal customer. My Maytag washing machine went bad (agitator clutch). I called last Friday (5 days ago) and left a message. No call back. Loyalty goes both ways. read more

Kai is very knowledgeable. Gormsen Appliance has repaired my appliances for over 15 years. They sell quality products and install them correctly. I have purchased various appliances for different properties from them and have always been pleased with the transactions. I highly recommend Gormsen Appliance. read more

Kai was very knowledgeable regarding the repair of our Maytag washing machine. We are repeat customers and would highly recommend Gormsen Appliance. read more

I have been dealing with Gormsen Appliance since Axel had his store in National City. I continued using them when they moved to Pacific Beach. Axel is now retired and his son Kai took it over. Kai is great to do business with. The negative reviews about Gormsen Appliance were placed by cranks that do not get along with anybody. read more

we have had rapid response, skilled and friendly service technicians, and fair prices over many years from Gormsen's. it is alwa our first choice for appliance service and sales. read more

The Gormsen group are always willing to go above & beyond whenever I have had an appliance issue.

Hi Tony I'm very disappointed with Gormsen .first you replaced my panel in m machine it didn't even last a year . Or so they said I didn't call within a year . What's the difference you came out to repair my dryer and was suppose to look at my washing machine and you left didn't have time . Because your office called you shortly after we're here . Y you said you would order me the panel which I agreed pay . I had to call you backs like two Months later . I haven't heard from. I dnt want it now as you probably didn't orde it . This business sucks after we spent tons of money on our appliances it seems you talk to customer when your selling or making money unbelievable read more

Fast response, responsible, and great prices. We had a broken dishwasher and we needed a new one quick. They were able to come out the very next day! read more

The dial for the timer on my old gas Kenmore Dryer recently broke. I walked into Gormsen's store, and they easily helped me order the correct part. I am very pleased with their customer service. read more

Not the greatest experience... technician was irritated when he showed up to my house. Didn't ask what was going on basically just took apart my dishwasher and started using a knife in the sink to start scraping out filters. Didn't seem prepared with any of his own tools to fix the issue. Never asked what the problem was. Service appointment was approximately five minutes long and he ran out the door. Horrible customer service. Definitely recommend anywhere other than this. If you actually wanna get something fixed. read more

Gormsen Appliance - The tool of choice they use when fixing your dishwasher. Whichever knife you leave in the sink. Haha - Appliances & Repair Near Me - San Diego, California

fast and professional, we had a problem with our dryer and they had it scheduled, part ordered and fixed within 2 days, the tech was friendly and knowledgeable - nice people, great experience - will definitely use them again read more

Called Gormsen appliance to fix my Maytag washing machine, in Clairemont. Jose fixed it in about 1hr. He charged a $90 service call/trip charge (from PB) in addition to the parts and labor. Maybe I'm wrong but that sounds a little excessive. I had an expectation that the technician would show me that he's using a genuine Maytag part, tell me about the warranty on his work or the part, give me some pointers on how to prevent the problem from happening again, anything that would imply great service. None of that happened; Jose wasn't much of a communicator. To be fair, the machine seems to work ok now read more

Truly outstanding service! Great product, great installation, great courtesy, promptness, and reliability. Would recommend this store unreservedly! read more

So Pissed!!! I had an appointment for a washer repair and was given a window of Noon-4pm. At 2pm I called to confirm the appointment with Venus. She told me Tony would call before he arrived. 4:02pm I call to check and get the answering machine. Sat around all day and wasted my time.. No technician and still have a broken washer! :( Take your business somewhere else. read more

Yes. They came two days after I called. Checked in before arriving to understand clearly what I needed. Went and got parts and had my washer back working in an hour. Great service! read more

We had just bought a Maytag top-loading washer from Gormsen Appliances, and shortly thereafter, due to our mis-guided efforts, we broke a part on the lid. We left a message on their phone in the evening, and the next morning Axel showed up at 8 a.m. (they don't open until 9) to see what needed repair. Without a moment's hesitation, he took the lid to his store and ordered the replacement part, special delivery. Then, knowing it would take a few days for the part to arrive, removed a lid from a similar washer that was on display, and gave it to me for temporary use. Three days later the part had arrived, the lid repaired, and was back on my washer. And all done with a smile. And treated as warranty work, with no charge to me. Even though it was my fault. This the kind of customer service that you will never get from a big-box store. read more

My washer needed repair. I waited the required hours long window for estimate. Repair person walked in n out, nothing done for required wait. Got estimate that minute. Waited a week to hear back about ordered part, available locally. I called them n no apology, just were going to call yesterday. Got repair window. Repair done. However my dryer and washer were both moved over quite a bit. I knew this was a possibility. I did not realize that would not be moved back into place. I am a single senior. I stood staring at the appliances wondering what can I do now. I can't move them back. read more

you cannot get these folks to answer the phone or call back. they installed new kitchen applicance 3/30 the oven had to be repaired in december. the micro wave turned int a in cabinet fireplace. all whirlpool products. had to go there today because they would not answer the phone. DONT BUY THIER PRODUCTS SERVICE OR THEIR WHIRL POOL JUNK read more

Very professional, punctual and knowledgeable. We have used them twice and both times have been very happy with service. Thank you!

I don't understand what the deal is with this company. They don't answer the phone some days at all, when they do you'll sit on hold for 20 minutes then deal with an overwhelmed receptionist that acts like doing her job is a favor to you. I highly recommend anywhere else unless frustration is your flavor... read more

They promptly came out to evaluate and ultimately take away my old refrigerator. Gave us some good advice on our unique situation and we ordered a 42 inch refrigerator through them and also arranged for a temporary frig to hold us over as many appliances are on back order . Very responsive to questions via text. They are experts and can give you way better advice on appliances than those who work at the big box stores. read more

I had such an incredible experience with Kai from Gormsen. I ordered a W/D on Friday afternoon and was able to get delivery for Tuesday. Then later in the day he called me back and was able to get delivery set for Monday (one day earlier). I had just moved in to a new home and didn't have a W/D for a week so I was in desperate need (especially with a 2 year old)! Anyways, I got a great deal (way better than what I was seeing on Home Depot & Lowe's). I thought I had everything setup and ready for a smooth easy delivery -- which did not end up being the case. Kai stayed with helped me and did everything he could to get my W/D up and running for good! It was so nice and just really fantastic service! I highly recommend. read more

We have a mid century Gaffers & Sattler stove that we adore, but needed a tune up. The oven was running really hot, 100+ degrees over what it was supposed to be, and the cable that operates one of the door hinges was quite literally hanging on by a thread. Axel was knowledgable, efficient, and fair. We are always excited to learn more about our vintage kitchen and Axel was forthcoming with explanations about what he was adjusting and how and why. If you are looking for vintage appliance care and repair, look no further. read more

I had Gormsen Appliance out two weeks ago to give me an estimate on repairing a gas cooktop and a refrigerator. Repairman said he would look up to see if parts could be ordered and he'd get back to me. I have not heard a word in two weeks, so I called yesterday for an update and was told they'd get right on it and they'd call me back today. No response. I was hoping to have them repair my appliances and possibly apply the $77. for the diagnostic service call, or if they couldnt be repaired, to purchase new appliances from Gormsen Appliance and have them install them. I'm not sure why it takes two weeks to look up parts, but apparently it's a much more difficult task than I thought it was. The total lack of follow through is disappointing, to say the least. read more

Repairman Russ fixed our refrigerator when the freezer stopped cooling. He arrived in no time at all and our old frig is running like new. Very grateful and the price was completely reasonable. I would definitely rely on them again. Very happy and satisfied. read more

Used them for the first time & would do so again. Got a next day appointment. Technician knew immediately what was wrong, fixed it, & was done in about 30 minutes. They don't tell you about the flat $77 service call, but their hourly rate is $50 which isn't bad at all. read more

They collect a $77 service fee IN ADDITION to any repair cost. Typically the service fee goes toward the repair costs.

I had them come out to look at a dishwasher. The pump was broken and Kai gave me a letter to submit to my Home Warranty Insurance Co, who denied the claim base on bogus reasons. I ordered a part and when it arrived I called Gormsen Appliance again. They do not pick up the phone during business hours 1/2 the time. I finally got a hold of the secretary, who claimed Gormsen Appliance computer system went down and they lost all their customers data. She kept asking me for my address and phone number each time I call in. It sounds like she needs help or doesn't know what she is doing. We had an appointment for the technician to install the pump between 9am and 12 noon. I hadn't heard anything and called at 1130am. The secretary claimed the technician couldn't find his paperwork to give an estimated time of arrival and she would have to call me back. No call back again. I called one more time, and the secretary said the technician was backlogged and would have to call me later when done. I gave up at this point and will go with another company. read more

Thanks to Tony of Gormsen Appliance for quickly diagnosing and fixing my Speed Queen washing machine yesterday. This company is prompt, professional and quite reasonable. I highly recommend them! read more

Looked at our dryer last Tuesday. Picked it up last Friday and said they would have it back in one week. Now we have to wait until next Friday to get it because they ordered the wrong part. If I sucked this much at my job I'd be fired. How do you order the wrong part and it still takes more than a week to get another one? Will never use them again. read more

I first called Gormsen to come have a look at my circa 1980 Maytag washer that was doing the watusi across my laundry room floor and making a huge racket during the spin cycle. Jose (long time employee) came to have a look. He ended up replacing the lid switch that had been the cause of the intermittent on/off problem. He said the problem with the machine was not a balance issue within the machine itself because this particular model was made before they started using weights around the tub to keep it steady. He told me the shaking and noise was due to the floor itself. That room was originally with a sloped cement floor that we had covered with a raised, plywood flooring back 11 years ago. The flooring had lost it's stability and needed to be reinforced. I just couldn't wrap my head around this idea. I was sure there was something going on other than the floor. I was having some other work done and so I asked my handyman what he thought was the problem. He was convinced it was the machine itself that needed to be repaired. I had also reached out to another appliance repair man who agreed with my handyman. I called Axle, the owner of Gormsen Appliance and he came out that same day to check on this situation. He agreed with Jose that indeed the unstable flooring was the culprit. I was not convinced, but I thought I would try a few of the make-shift remedies that I was told about. When none of those "easy fix" remedies worked, I called back and spoke with Axle again. This time we made an appointment for a couple of weeks into the future to have him come out and drag the machine out onto the concrete so that he could let me see that if the machine was on a solid surface there would be no problem. Yesterday morning, Saturday, Axle and Jose showed up at our appointed time to meet and did what they said they would do. Once the machine was out on the level cement drive-way, when we ran a very heavy blanket/comforter thru the wash, rinse and spin cycle, it ran as smoothly and quietly as it once had when I first got the machine, 11 years ago. The guys from Gormsen Appliance removed all doubt as to what was causing the problem and they did it at "no charge", other than the cost for the initial service call. I was truly impressed with their level of integrity and professionalism. Without a doubt, Gormsen's will be the only appliance repair guys I would ever call for any appliance issue. read more

I don't know if our experience was a fluke, as it seems many people are happy with Gormsen, but they stunk for us. We called about a dishwasher repair and they sent a technician out to look at it. He said that we needed some parts and he'd look them up and call us in a day or two with the cost. We never heard from him. After getting tired of washing dishes by hand for weeks, we called again and asked if he was ever going to give us the price for the repair. They said that he'd have to come out again. No sooner had I opened the door than he was marching straight for the kitchen. He spent no more than 2 minutes looking at the dishwasher and then promptly walked out the door. I asked what we needed to do about the dishwasher and he said "buy a new one" and left. It was the strangest experience. I thought maybe the repairman was on crack? I've never had anyone march right through my door, spend 2 minutes looking a something, and leave. I still shake my head when I think of it. As it turns out, I YouTube'd what was wrong and it came down to a little gasket around the diverter motor...probably a 15 cent part. You can't just buy the gasket, you have to buy the entire sump for $100. I decided just to lube the thing up with a lot of plumbers grease and it works just fine. So Gormsen's response to "just buy a new one" was a little rash since it cost less than $1 to fix. read more

Fast, friendly, honest. Gormsen is great! Gormsen has repaired my 80s vintage Maytag washer and dryer before, so when my dryer started making scary loud thunking noises, I called them again. I was able to get an appointment the same day, and right on time Jose showed up. He listen to the dryer for a second, said, "Sound like the blower," and got right to work. Less than 20 minutes later, he had replaced the blower and the dryer was running like a champ. Since he had the parts he needed with him, I didn't have to wait for a part. He showed me how the spindle on the old blower had worn down. I signed off on the work order and he was off. The dryer runs great, he left it cleaner than it was when he started, and the price was fair. $65 for the service call, $22 for the part, and $22 for the labor. I just hope Jose never retires, because he's definitely the Dryer Whisperer. read more

I've always had the best service with this company. Any time my appliances go out this is who I call. Jose is very knowledgeable when it comes to my Maytag and Kitchenaid appliances. read more

5 Star repair review great job showing up on time and fixing our dryer, came out told us what it needed came back promptly and dryer works great! Thank You for being a repair company that came through for us.. read more

I bought an obsolete part from these guys and not only did they try to explain it to me and question my motives and steer me in the correct direction they explained it all to me and it was very logic based easy to understand. They called me when the parts arrived. very normal easy old school transaction with great customer service. Actually I would say it's the best customer service I've had in a long time. Looks to be a daily thing for them to take care of each customer to the full fullest their ability. I appreciate you guys thanks again Vote with your dollar read more

I agree wholeheartedly with the reviews that speak of the high level of customer service and thoroughness! Axel took his time explaining the issues I was having with my Vintage BBQ grill. He ordered the parts and upon installation, discovered an electrical issue, which he also repaired! I will continue to use him and refer to my family and friends! #1!!! read more

Do not do business with this company. They are untrustworthy and do not honor their agreements and commitments. I purchased a washer and dryer with a 7-year warranty. Immediately the dryer was not working and would not dry clothes. They replaced the part, but it started having the same issue again. After multiple attempts that took weeks for them to come back out, they were not able to resolve the issue. Now they need to replace the dryer as it is clearly a non-operable machine they cannot fix. They will not return my calls. Kai has been avoiding me for over a month after claiming he would resolve it with the distributor to replace it per the warranty. No one else will help when I call claiming it has to be him. He has been non-responsive for over a month while I suffer without a working dryer. This is a completely unacceptable and dishonest way to do business. I've contacted the distributor and they referred me back to Gormsen. Honor your agreements and stop giving me the run-around. You've cost me an excessive amount of time and money. read more

I called Gorsmen to repair my Kitchenaid built in refrigerator and I'm glad I did. They were very qualified and I was very pleased. I would recommend them to anyone. Great job. Thanks. San Diego Ca read more

Highly, highly recommend you hire Gormsen appliance. This has been gold standard quality service. Russ who repaired our refrigerator and the gentleman who came to repair the washing machine were excellent. Fixed everything, wonderful customer service, and organized. Thank you. read more