The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

They offered me great, competitive deals on cabinetry hardware for my kitchen and several bathrooms…read moreand provided fast, reliable service. Thank you!

I can count on one hand how many times I have been to an Ace hardware. And I guess that's why…read morethey're closing. It is the smallest of the hardware stores, which is why I would usually go to Home Depot. You definitely should stop in before they close to get some discounted tools and stuff.

Needed some roundup for clearing out some stubborn weeds in my backyard…read more Stopped by Crown Ace Hardware in Anaheim Hills to pick it up. Ended up buying roundup in a Hudson sprayer type of bottle with a pump and spray nozzle. Along with a refill concentrate bottle of Ace brand weed killer to add some of to the roundup making a higher concentration solution. I've been shopping here for over 25 years, before they opened this location they used to be located off Santa Ana canyon, west of weir canyon in the festival center. Good prices, knowledgeable staff, and fairly large selection. I'll be back.

Mike & Tose were very helpful and welcoming. I did not know specific wording for the items I was…read morelooking for. They took their time to figure it out with me and I left with everything I needed!

This is by far the best Ace Hardware I've ever been to. I know I may not look like it, but I'm…read morehardcore about hardware. The space is very open, not congested like other Aces I've been to. They have a ton of unexpected items, like the photograph I attached of gift wrap (?) paper that I bonded with the employee on regarding how we buy oversized paper like this to decorate our walls at home. Hehe I had such a pleasant time here. They only have a few brands of teeny tiny paint sample cards (I collect them to use as bookmarks or affirmations to tape on my mirror, etc). I'd come back in a heartbeat even though I'm not located in the area, just bc I haven't seen an ace hardware quite like this one. Thank you Fullerton Ace Hardware!

We will not be using this location anymore…read more We've been loyal customers for years, so today's experience was extremely disappointing. I stopped in to have a key cut for my SUV using key blanks I had already purchased online, only to be told they wouldn't cut them because they weren't purchased from their store. At no point over the years was I ever told this was their policy. After years of supporting this business, they refused to perform a simple key-cutting service. Customer loyalty should count for something. Very disappointing experience. We'll be taking our business elsewhere.

placed an order online and it was very easy to pick up at the store…read more The reason for the two stars is the staff that follow you around in the store, literally looking at you like you're going to steal something. I understand they obviously have theft issues, because there's a person full-time at the door. But then there's thug looking people, especially the woman with the long black hair, that follow you around the store, less than 6 feet in your personal space. I thought she was gonna come over me to get to my husband who she thought was going to steal a jar of jam. We were still in the store, trying to browse, which was impossible to do with a multiple people standing in our way literally as we tried to walk down aisles . Is the jam that good????? should we have bought a case? We finally just had to leave and PAY FOR THE JAM and get our online order. There is no other way to see it other than it was intentionally intimidating. What the actual heck???!!! this is how you treat customers? That you want to come back? shame on you all.

Great In-Store Service, Terrible Customer Support Hotline…read more I ordered two medicine cabinets from Lowe's because they were in stock (even though they were slightly more expensive than Home Depot). Shipping was supposed to take 5 days, but when the delivery came, I only received one cabinet--the second box was a random piece of luggage I didn't order. Calling customer service made things worse. Abigale was unhelpful, gave contradictory answers about a discount, and hung up on us after we asked to speak with a manager. When I called back, Tina (a manager) still couldn't resolve the issue. Also, be aware: debit card refunds can take 3-10 days, and they won't guarantee any discounts over the phone. On the positive side, the in-store experience completely turned things around. At my local Anaheim Lowe's, Kayah in returns was great and made me feel valued. She brought in the store manager, Edward, who handled everything professionally and gave me a discount for the inconvenience. Bottom line: Store employees like Kayah and Edward are excellent. The customer service hotline is extremely frustrating--skip the phone and go straight to the store.

RUDE STAFF!!! SALVIA IS HER NAME!…read more This is the reason why Lowe's has poor reviews because their fucking staff is so fucking rude. I was standing in the self checkout line when there was one self checkout line with their lights turned on, which means it's working. I asked the staff is that checkout stand working she said yes, but it's not available so we waited a few minutes more. No one was there and I said how come it's not available she said someone is going to come back because they forgot an item. So if that customer is not ready to check out, cancel their whole transaction so that another customer who is ready could use the self checkout stand. That is so fucking selfish of them. Time is money and my time is very valuable too. This is so uncalled for an unnecessary. If the customer is not ready, cancel their transaction when they are ready to pay then start. The girl who was helping her name is SALVIA. Bad, poor customer service. I think she shouldn't be working at Lowe's if she does not like to deal with customers go find another job. You don't have to make a customer look stupid by saying oh just stay in line which I already was. You don't have to state the obvious. Stupid girl.

This is the absolute friendliest Home Depot that I have even been to. Stopped in to buy moving…read moreboxes, and must've been greeted at least 10 different times. As for the store itself, it's your usual Home Depot set up. Nothing special about, as they all the same. But this location gets 5 stars for being so welcoming. Especially when they have to work in a holiday. Thank you Home Depot for providing excellent customer service.

Literally the worst customer service experience I've had…read more I went in to return a few items. I didn't have my card with me, but I did have my receipt. I requested cash back for the return, and the cashier told me they couldn't do it because they didn't have cash in the register and would have to get it from the back. I asked if they could get it, and instead I was told to go to a different store. I asked to speak with a manager, and as the manager was coming over, the cashier suddenly started processing my cash refund. I didn't come in upset, but that situation was frustrating because they lied, instead of simply trying to help. When I spoke with the manager, Jason, he was being dismissive instead of trying to understand the situation. He kept repeating, "Well, you have your money, right?" rather than addressing the service. I asked for a business card or contact information for someone above the store level, and I was told they didn't have anything available. One that's unprofessional. Two I don't know if that was true. My issue wasn't the return itself. I got my money back. My issue was the lack of professionalism and the way the situation was handled. Good customer service means communicating honestly and treating customers with respect. I understand retail can be stressful, but being rude or dismissive only makes a simple situation worse. They were being rude and egging me on of course I'm gonna be upset.

I had a really positive experience at the Home Depot in Fullerton, and a big part of that was…read morethanks to Bobbie. Like some of the reviews mention about employees going above and beyond, she truly stood out with her customer service. She was proactive, knowledgeable, and genuinely willing to help instead of just pointing me down an aisle. The store itself feels like an improvement from the older location--clean, organized, and well stocked. It can be a little tricky getting in depending on how you enter the parking lot, but once inside, the experience was smooth. Bobbie made sure I found exactly what I needed and took the time to answer my questions without rushing me. Overall, she made what could have been a routine Home Depot trip a great customer service experience.

Sale associates were outstanding from having keys made to getting the right shade of paint. They…read moreremoved the aggravation of getting the right first aid kits, which were hard to find. Additionally the pro-shop handled our diverse shopping needs. Thank you.

Communication regarding the etas of special order items is extremely poor, leading to scheduling…read moredelays & missing construction deadlines. Go to Katella Lumber instead!

Have you ever driven by a building that you can't help but make a second glance? Ganahl Lumber in…read moreAnaheim, California is just that. With its eye-catching exterior, this large hardware store is reminiscent of the old west...& for some reason reminded me of a giant log-ride themed attraction at an old west themed amusement park. Pretty cool! Established in 1884, Ganahl Lumber began selling cement & lumber in the L.A. area. They eventually expanded to various locations (including the Anaheim location opening in 1904), & now offer lumber, paint, cement, doors & windows, hardware, moulding, novelty nostalgic candies & snacks, & much more. I'd been curious about the Anaheim location for years, so when the need arose & I was in the area, I had to check them out. Upon entry, there are interesting historic facts about Ganahl & cool artifacts on display. The store is huge, & they have a large selection of stock that you may not find at some of the larger chain big-box store. It's a gigantic version of an old-fashioned neighborhood hardware store! With the exception of the helpful reps in the paint department (where they carry Benjamin Moore), the only downside I experienced with this location has been the disappointing level of customer service. After being practically ignored during in-person visit & also encountering condescending/rude reps on the telephone, unfortunately, I do not plan to return to this location. As much as I like the store itself, the level of customer service I've experienced has been so bad that unfortunately I do not plan to return. With that said, however, everyone's experiences may vary (some good...some bad). One thing for sure: If you're a history buff looking for a hard-to-find item, Ganahl Lumber in Anaheim just may be worth a visit.