Literally the worst customer service experience I've had. I went in to return a few items. I didn't have my card with me, but I did have my receipt. I requested cash back for the return, and the cashier told me they couldn't do it because they didn't have cash in the register and would have to get it from the back. I asked if they could get it, and instead I was told to go to a different store. I asked to speak with a manager, and as the manager was coming over, the cashier suddenly started processing my cash refund. I didn't come in upset, but that situation was frustrating because they lied, instead of simply trying to help. When I spoke with the manager, Jason, he was being dismissive instead of trying to understand the situation. He kept repeating, "Well, you have your money, right?" rather than addressing the service. I asked for a business card or contact information for someone above the store level, and I was told they didn't have anything available. One that's unprofessional. Two I don't know if that was true. My issue wasn't the return itself. I got my money back. My issue was the lack of professionalism and the way the situation was handled. Good customer service means communicating honestly and treating customers with respect. I understand retail can be stressful, but being rude or dismissive only makes a simple situation worse. They were being rude and egging me on of course I'm gonna be upset. read more

This is the absolute friendliest Home Depot that I have even been to. Stopped in to buy moving boxes, and must've been greeted at least 10 different times. As for the store itself, it's your usual Home Depot set up. Nothing special about, as they all the same. But this location gets 5 stars for being so welcoming. Especially when they have to work in a holiday. Thank you Home Depot for providing excellent customer service. read more

I spend a lot of time at Home Depot buying things for my home projects and general supplies. I meet with service representatives when I can't find what I need and they are always willing and able to help me find what I need. There are so many that help me I don't remember their names but I remember their faces and I remember their kindness and support. Just recently, however, I met James at the Anaheim Hills store and I met Al at the Tustin store. They, like all the Home Depot service representatives, were very helpful. Home Depot is my second home!! And I really appreciate all the help I receive when I am shopping for products to help me with my projects!! I should also mention Vickie at the Anaheim Hills store!! She helped me pick out a washing machine for my anniversary gift! Thanks HD!! read more

would like to recognize Emmanuel at Home Depot in Anaheim for his outstanding customer service. We came in with several questions regarding the replacement of an air conditioning unit, and Emmanuel took the time to patiently answer every question we had. He was professional, knowledgeable, respectful, and genuinely kind. In today's world, it is not always easy to find someone who truly cares about helping customers, but Emmanuel went above and beyond to make sure we understood our options and felt comfortable with our decisions. His positive attitude, excellent communication skills, and willingness to help made our experience exceptional. Home Depot is fortunate to have such a dedicated employee representing their company. Thank you, Emmanuel, for your outstanding service and for treating us with kindness and respect. read more

The Home Depot - Emmanuel very kind man - Hardware Stores Near Me - Anaheim, California

The Home Depot on Brookhurst in Anaheim is my go-to spot for houseplants. Their garden section is always stocked, and the best part -- they have one of the BEST plant return policies. If your plant dies within a year, you can bring it back (dead plant and all) with your receipt or the card you used, and they'll refund you. Trust me, as someone who does not have a natural green thumb, that policy has saved me more than once. I picked up three plants today, all looking healthy and happy on my patio for now. Once the sun gets too strong or the cold rolls in, they'll be coming inside with me. I love browsing their plant area -- good variety, good prices, and the peace of mind of that 1-year guarantee makes it totally worth it. If you're a plant lover (or a hopeful plant lover like me), this location is solid. read more

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Service: Short on knowledgable staff, and just simply not staffed proper for the amount of customer traffic that was there. Selection: It's Home Depot, although I did have to wait for a bit for some wire mesh to be pulled from the back because it wasn't stocked proper the evening prior. Value: They're really the only game in town, so the value is that they have it and few other places will. :P read more

The Home Depot - Hardware Stores Near Me - Anaheim, California

I visited this location today and received outstanding customer service. I forgot my ID but needed to use a gift card; the staff efficiently verified my identity through my account registration so I could complete my purchase. Employees were friendly, accommodating, and proactive. The store was uncrowded, and parking was ample. I am deducting one star from my usual five-star rating due to a frustrating layout issue. I parked near the exit sliding doors, only to find they do not allow entry. Forcing customers especially those purchasing large, heavy items to walk entirely to the opposite side of the building to enter is a major inconvenience. While the staff is excellent, management should reconsider this restrictive entry policy to improve accessibility. read more

Shout out to the Anaheim Home Depot! The store was well stocked and there were plenty of associates to help us. Ryan from appliances was so pleasant to work with. He was informative and helpful. We couldn't find what we were looking for so we went to his computer and he took the time to explore more options for us. While my husband was talking to Ryan, I strolled over to look at the kitchen cabinet colors and two associates met me and asked me if I needed help. I explained that I had a problem with matching my older cabinets and they suggested I make an appointment with their design consultant who will come to our house and give me some ideas!! Upon leaving there was no shortage of associates who wanted to help us check out!! Then we went to Lowes and it was a ghost town- no help... Home Depot you are rocking it! read more

The Nursery :( I was disappointed that the potting mix had a lot of ants crawling all over them. The plant food products looked like they've never been dusted off since they hit the shelves. I had to leave and go to the Home Depot in Garden Grove. Their Nursery is on point! read more

The Home Depot - Me leaving - Hardware Stores Near Me - Anaheim, California

Dom and Valerie were super helpful inside. I was having a hard time finding something in FW aisle. Dom helped us find the item and let us know that it stood for Front Wall. He walked us right over to what we were looking for and even was friendly with my 2 young kids Valerie helped in the check out. She saw that we were in the middle of checking out and looking at the HD app when a price came up higher than expected and shown in the app. Valerie came over without us even asking and asked us if we needed help when she saw we did. She was super helpful and helped us to get the price match from the app. read more

Whatever you do, do not buy the Allstate appliance coverage. These people are unethical. They denied my claim stating that we had tampered with the lock big liars. When the technician came out. He's the one that opened the machine because it was locked. Will never buy another appliance coverage from Home Depot for Allstate total rip off. read more

The Home Depot - Hardware Stores Near Me - Anaheim, California

Excellent service at this Home Depot, with a call out to Brian who helped me with custom sized blinds. He knows all the sizing tips and tricks to make the window covering fit perfectly. Great experience. read more

We are in the midst of building an ADU & have been going to Home Depot frequently. They have a lot of things in stock & have helpful employees around. Each location carries different items so sometimes we have to drive around looking for what we want/need. This location on Brookhurst had more medicine cabinets than the other locations & we bought one along with a vanity light. The price for the medicine cabinet on display was less than what rang up. The employee who was at the self-check out lines told me she needed a clear picture of the item number so I went back and took another picture. After that, she stared at the item number for a while & repeatedly stated the correct price is the higher price. I told her I'm aware of that & asked if she will honor the price that is still on display. She told us to go to customer service. I clarified with her, "so they can credit us the difference by honoring the displayed price?" She just nodded her head. Not the friendliest nor the most helpful employee in the store. We went to the customer service & despite looking very young (sorry, imwe thought he may ne a high school student - he may be but we don't know), the employee at the customer service was extremely helpful & quick to understand the situation. Unlike the employee at the self-check out lane who just seemed unhappy to be working there. The employee at the customer service, I think his name is Hunter, quickly credited us back the difference & even an additional $5 for our "troubles". He handled everything professionally, quickly, & while maintaining friendly demeanor. Kudos to the young man. He will do well in his life if he can already handle things in such a calm manner while keeping the smile on his face. read more

I'd give It 0 stars if I could most of the older females are rude and liars. They love to lie so they can't process your return. I dont know why or what they get out of it but I do know it wastes my time and makes me feel discriminated especially when I go elsewhere and they process my return. I buy things for my business and sometimes I have left over or extra products or Materials As easy as it was for me to purchase it , it should be As easy for me to return or exchange it and not a hassle. read more

My wife has ordered me a Milwaukee 3/8 in impact wrench with sockets on dec 27 and suppose to arrive dec 28 it have now been 14 days and still haven't received anything I've contacted several times the Home Depot web site , the store and the third party vendor to resolve the issue and said there is anything they can do about it and can't help me. I'm very disappointed and frustrated because I can't even have my money refunded to me and this is unacceptable!! read more

Today I went into Home Depot to pay my bill & to buy Pea Pebbles. I met an older gentleman, long white ponytail, tall & thin built that worked in the patio area, I asked him where I can get a flatbed for some rocks. He said I'll go get one & then I'll help you take them out to your car. What amazing customer service. What a keeper. He made my day. He saw I had my mom with her wheelchair, what a sweetheart. Thank you for your service I appreciate you!! I'll be back for more Pea Pebbles for my patio. read more

Yesterday I went into Home Depot to the kitchen and bath department. Looking to remodel my bathroom but when I go to ask for help I didn't because 5 to 10 male employees were sitting around a desk on their phones talking and laughing so I didn't know if that was break area or what. To me it looked like a hangout I"am almost positive Home Depot has a break room or something. This is totally unacceptable whoever is in charge of this department should fix this issue or be fired because it's not professional. read more

Leslie was very helpful and understanding. I had a faulty Rigid wet/vac , she was able to look up my account and confirm my previous purchase and allowed me to exchange the item. She was very professional and empathetic. Thanks for the great service. I will say I will definitely choose Home Depot over Lowe's just because of that kind of service. Thanks for hiring her she is a great example of awesome customer service. read more

Shout out to Elizabeth with the pins for helping me find my product. Elizabeth took the time to review my image, look it up online and confirm the location and where it was stocked. Thank youuuuuuuu read more

I had a really disappointing experience at this Home Depot. The staff was completely unprofessional and couldn't even find my receipt through Apple Pay. Even the store manager had no idea how to look it up. It's shocking that what year are we living in. they still don't know how to handle something so basic. Very frustrating and a big waste of time. read more

The customer service at this location is the worst. It's better to go to the Fullerton location or La Habra. They are always out of stock- bad selection. read more

Love Home Depot, they always have everything we need for home improvements or just something as simple as making a spare key!

Visited the paint department today and my interaction with a young lady Yesenia made my day. It's hard to get friendly service anymore so she was a breath of fresh air. She was very helpful and answered all my questions. Great service! Thank you! read more

The audacity of the Home Depot employees at this location to think that selling you damaged goods for full-price is ok, is completely ridiculous. When the employees rolled out the items we ordered , I thought it was a joke. The packaging was completely destroyed. It looked like it fell off a truck, and sat in the rain for several days before Home Depot picked it up. I'll post the photos so you get an idea of what I'm reacting to. We declined to take these home. And instead we went to a location in Cypress to pick up the items we wanted. I've worked in retail and this would have never been ok to offer to customers. If I were the manager, I'd be completely embarrassed. Especially since this was an easy sale of almost $1K. Good job guys! read more

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The Home Depot in Fullerton island the BEST! Customer service is Wonderful!! Always someone to help you out when needed. Do NOT buy the Allstate protection plans on anything. It is absolutely horrible to make a claim. They should pay you for your time to make the claim. They make it way more difficult than needed. I'm on my second claim and it's didn't get any easier. read more

The worst customer service possible. I literally called to get prices on a plug in smoke detector and never could reach anyone. The phone just rang and rang after getting a recorded message about being transferred to an agent. Supposedly the location is open until 9pm, but I've been trying since around 7:30 pm. And they don't answer the phone. Guess I'm shopping somewhere else. read more

NOT MILITARY VETERAN FRIENDLY EMPLOYEE- i'm not writing this because i want a "thank you for your service." never did i disclose to the employee that i was a vet and you should give me free stuff. The employee's name is Daniel with long hair and nose piercing and helped me at the checkout counter. the purpose of me shopping was to buy moving boxes- i bought 10+ brand new boxes and right before i walked out the checkout counter, i saw some used boxes that looked like they're about to be trashed.... the ones not for sale. I asked Daniel if I was allowed to get some used boxes because they were about to be thrown away. He responded with "Just because you're military, doesn't mean you get it for free." lol i'm not sure if he thought i was talking about the brand new boxes that i spent $120 on but not once did i ever bring up my military status nor did i want free merchandising- he just found out because i scanned my bar code. a simple "no, we cant or not allowed" was more than enough. well thank you home depot for the discount but sheeeeesh what a rude employee. adds more stress to my moving experience. read more

The Home Depot - Hardware Stores Near Me - Anaheim, California

Tonight was another late night for our construction company getting materials ready for the next day. As usual the Contractor side of the store was closed to check out and exit, but tonight we luckily had two employees help us out going above and beyond the call of duty. First I do believe that one of the Associates was a manager. He was wearing an apron that said Dante and this is my first day. I do know by his demeanor and excellent customer care ; it was not his first day. The other associate I want to mention is Fernando. He helped us with some roofing material going above and beyond the call of duty by catching up to us and answering some questions that the app or labels did not answer. Of course at the end of your workday and you just want to get home. It's nice to have associates who love their job. We just wanted to let them know. We very much appreciate them. read more

The Home Depot - Exceptional associate - Hardware Stores Near Me - Anaheim, California

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I have to take time out to write this review! I have been going to another Home Depot for years and pretty satisfied and avoided this location even after moving nearby. I came here for the second time and noticed everyone working here are very friendly and eager to help. If it was just one or two people, maybe I'd lucked out, however, the person at plumbing, older gentleman at carpet isle, a random staff walking by, cashier and another staff at exit were all friendly. I just can't help notice this location has so many friendly staff who are willing to ask you first what you need. Thank you everyone, I will be back regularly! read more

The Home Depot - Hardware Stores Near Me - Anaheim, California

BUYER BEWARE when purchasing an extended protection plan with Home Depot's appliances. My wife and I bought a Samsung washer, dryer and refrigerator in May of last year. Since Samsung's warranty covers only the first year, we decided to purchase a 3 year Home Depot Protection Plan by Allstate. When our washer began leaking large amounts of water last week, we called the Home Depot on Thursday (5/20) to send out a technician. My Wife spent an hour on the phone getting bounced around from one department to the next before we finally were granted an appointment for today (5/25). She later received a firm confirmation that a technician would arrive between 10:00 and 12:00 this morning. What a joke! They may as well have sent out the Allstate Mayhem Guy. The Home Depot apparently contracted with the cheapest, least professional company it could find; a Corona based outfit called LDA Enterprise. When we called at 12:30 PM to find out why no one had yet shown up, the technician we spoke with said he would not arrive until 5:30, or about 5 and a half hours late!!! He then said it is not uncommon for his company to change appointment times WITHOUT LETTING THE CUSTOMER KNOW! To make matters worse, he said they scheduled two appointments at the same time, in two different cities. Now, is that something you should be telling a customer? Fortunately, we both are retired, so we can afford to have our entire day wasted. Imagine if we were working and needed to schedule time off between the hours of 10:00 and 12:00 waiting for a technician who didn't show up until 5:30 PM. When a guy with the personality of a marshmallow finally arrived at 5:30, he offered no apology, no compassion, no nothing. He showed up in an unmarked car with no company name and spent about 15 minutes with our washer while mostly looking confused, and then said he would order a couple of parts he "thinks" will solve the problem. The parts should arrive in about five days, and his company will let us know when they are ready to be installed. In the meantime, he lowered the water pressure going into our washer, which will cut down on the amount of water we will need to wipe up. We have shopped at this Home Depot location for many years and have spent a lot of money here. It is unfortunate that long-time customers like ourselves should be treated in such a shoddy manner. We look forward to some sort of compensation from the Home Depot for our wasted time and the frustration you have caused. As the Home Depot ads often say: LET'S DO THIS! read more

Yes, the depot. What is there to say? Do they have stuff for me to build a house? Yes! Do they have tools for me to build a house? Yes! Do they have staff that will answer questions about building a house? Yes! Do they open early? Yes! Do they close late? Yes Do they make recommendations? Yes! Do they let you return items within 90 days? Yes! Seriously! What else could I ask for! Every time I walk in here, I find what I am looking for and the prices are always reasonable. I have even bought things from the garden center and have lost a few plants. Not gunna lie about that, which makes me sad because I followed the watering instructions and yet my plants died. Sadness! Anyway they let you exchange or return them. Which is awesome! The depot? No! The Home Depot? Yes! read more

Home Depot you've don't it again! Had a great interaction with Vanessa in customer service! She's so helpful and nice. Her customer service skills are amazing! Thank you Vanessa! read more

Bought a palm plant but it died immediately. Tried to return it but was told I had to have saved the original plastic pot with the bar code, even though they still had them for sale. The employee was nice but I'm still out the money and a plant... read more

I came in looking for some washers and screws to finish mounting my TVs but this location did not have the exact item I was looking for. I did receive help from Daniel? I'm not sure if he normally works at this location but he was very knowledgable, professional and nice. He took time to explain the differences between what I came in looking for and what I needed to complete the job. Daniel recommended a different option(drywall anchor kit) based on the information I gave him and he was absolutely right! I was able to secure and stabilize my TVs. I really appreciate your help, thank you so much Daniel! read more

I just wanted to say that I had a great experience today at this location. My boyfriend and I were shopping for a grill. We went to self check out to get some assistance. Monse was very helpful and attentive throughout the whole process. She went the extra mile and got two other associates to assist us. (Nestor and I am unsure the younger man's name since I was not there when they were loading it into my boyfriend's truck.) She also made me aware that this location closes an hour earlier than others. What a great experience to have. My boyfriend and I just used the grill we got and we are loving it already. Great customer service + stuffed, happy bellies = what better way to end the night. read more

Carrie from appliance was helpful, informative and demure. She helped my fiancé and I by answering all of our questions and clearing any doubts we had with our purchase. Thank you Carrie! You're awesome and a great asset to the company. read more

Amazing customer service I highly recommend this Home Depot to anyone in the Anaheim/ Fullerton area

Whoever was in charge of the wood area/cutting was an A HOLE today. I came last week and the saw was broken but I was given other options like hand saw but it wouldn't be even so I left. Today I just really needed the wood so didn't care about precision, only to be approached by a rude and unhelpful person. The person last week was more helpful. read more

Home Depot has turned the customer service around from when I was a kid. Every time I come here I'm welcomed. It's very organized so I can find what I need quickly, if I need help the associates are happy to help and even call another store if need be. I love my neighborhood Home Depot. read more

I got here all the time. I like how everything is organized and has a great selection of tools. The service is always great. I love how I get a military discount for being a veteran so I tend to go browse around and buy something when I'm bored. Overall great value compared to other competitors. read more