I am a bit mixed on Peoria Ford service…read more We took our truck there for service after moving to the area. The last Ford dealership service department used to use the words "recommended service." Peoria Ford uses the words "failed inspection." Do not use the words "failed inspection" with me if it is something that is recommended and the vehicle will still be safe to drive if I cannot get the ridiculously overpriced service performed at that time. One item they failed was the cabin air filter. They wanted $80 to replace it. I ordered one from Amazon. It took 10 minutes to replace. They also wanted $50 to put $5 felt pads on the battery posts even though it was another Ford Dealership that didn't put them back in the first place.

Absolutely TERRIBLE experience with Peoria Ford. Buyers should be extremely cautious (please done…read moreignore reviews they're the worst for a reason) when dealing with this dealership. The bait-and-switch tactics mentioned in other reviews turned out to be absolutely true, and I regret not taking those warnings more seriously. Had I agreed to pay the higher amount they originally wanted for the vehicle, they likely would have sold it to me without issue. I even offered to wire the money directly into their account and personally travel to pick up the vehicle, which should have eliminated most of the risk on their end. The manager claimed they had issues in the past with bad checks, but I was never offering a check -- only a direct wire transfer. When I asked why my situation was different, especially since they said they occasionally make exceptions, it became clear they simply wanted to make more money on the deal and used the out-of-state policy as an excuse to back out at the negotiated price. The entire experience was frustrating, misleading, and completely ridiculous. I would strongly advise anyone considering this dealership to think twice and avoid the hassle altogether. I dealt with multiple salespeople, the internet manager, customer relations Beverly, and the main manager. Everyone was polite individually, and Beverly in customer relations was very nice on the phone. She passed me through to the right avenues and then spoke to the main manager of the whole place, but the dealership's overall business practices were completely disorganized, misleading, and incredibly frustrating. I originally negotiated a number, walked away from the deal, and then was repeatedly contacted and pulled back in by multiple salespeople afterward. After more discussions, more time invested, arranging logistics, and preparing to move forward, I was suddenly told by management that they "don't do out-of-state deals." Then the explanation changed again to basically: they do out-of-state deals when it financially benefits THEM, but not when they don't like the negotiated price. That should have been disclosed immediately from the beginning -- not after days of conversations and wasted time. To make matters worse, they specifically told me to have a friend physically go into the dealership to inspect the vehicle for me, which I paid for and arranged. So not only did they waste my time, they wasted my money and my friend's time as well. As someone with two small children, I spent time coordinating inspections, logistics, payment arrangements, and seriously preparing to buy this vehicle, only to get completely contradictory explanations at the end. If you don't sell vehicles out of state, say it upfront. Don't repeatedly re-engage a buyer, encourage them to continue forward, send them through multiple departments, have them inspect the vehicle, and then refuse to sell the car afterward. One of the most frustrating and unprofessional car-buying experiences I've had and I have bought a ton of Ford vehicles. Buyers should be extremely cautious dealing with this dealership go somewhere else trust the reviews.

Sales guy Noah was very helpful and knowledgeable with what I was looking for made it easier for…read moresomeone like me that doesn't know too much about cars. I recommend him to my brother and he did an excellent job with getting him in car that suits him! Totally recommend you guys to come see Noah at Peoria Nissan!

My wife and co-worker traveled to Phoenix today 5-19-26 on way in to town I asked if they would…read morelook at a 2024 Nissan Pathfinder P17213 Internet priced at $24,975. She got to the dealership 30 min later and looked at the Pathfinder. While talking with salesman she told him about internet price. The finance mgr comes out and shows the ladies that he can give them a great deal that the Pathfinder is $32,945 and willing to take $1000.00 off of that. They even went so far changed the internet price in the during that time at the dealership reflecting the new price. I have pictures from my office computer with date stamp of 5/19 at the $24,975 and the new converted price still date stamped of 5/19. Guys don't send your wife to this dealership and women beware, this the most crooked thing I have seen from a big dealership in a long time. I will post on Google with photos proving what I am saying is true.

"A Tale of Four Rotors" or "Why Trevor and Jason are Heroes"…read more You know how they say sometimes you don't know how bad things are until you fix them? This is one of those times for me. Over the last few years, my stopping distance was getting longer and longer. I attributed this to the age of the car. But after sensing a new and disturbing vibration when pressing down on my brake pedal, I called Service Manager TREVOR HODGE to see what it could mean. He told me that it was likely the rotors needing to be smoothed out. When they're not perfectly flush against the brake pads, they can give off a vibration when they engage. Not good. If you keep driving like that, it can ruin the rotors to the point that you will have to buy completely new ones ($$$!) or they will just break and we all know what that means. Lucky for me, he could fit me in right away. Yes, it took several hours (I had other items addressed as well), and no, it was not cheap, but when I finally got the car back, it was so worth it. Lucky for me (again) I got the fabulously talented Master Mechanic JASON BROWN, "a true perfectionist" according to Trevor. Well, my brakes now feel LIKE THEY DID WHEN THE CAR WAS NEW. Sorry for shouting, but it's pretty amazing. No vibration, silent operation, no pulling or wandering when braking, just solid, safe perfection. Keep in mind, they could have just told me "you need four new rotors," but they chose to save what I had, which was the more conservative (yet still very safe) approach. Why are they heroes? It's no exaggeration to say these guys probably saved me from brake failure in the very near future. Now, I won't land in the middle of cross walks anymore. Imagine that? As I've said before, I keep coming back here for the skill, honesty, and fair prices. Bonus? RENE at the service desk is amazingly entertaining. Just ask him. LOL Great results, great team!

Horrible experience, Bought a car and it turned out they sold us it with a broken side window and…read moreit was not broken and they say we were lying and wouldn't pull up camera footage and the manger was very rude and aggressive and claimed it wasn't like this when i had sent photos to him right after i saw this. Horrible experience horrible staff

April 11, 2026 We…read morehad an outstanding experience at Arrowhead Lexus today--truly exceeded our expectations from start to finish. David, Linda, and Sinclair made what can often be an overwhelming process feel easy and enjoyable. From the moment we arrived, David was welcoming, upfront, and completely pressure-free. He has a friendly, easygoing personality and took the time to really understand what we were looking for. During the test drive, he shared helpful insights about the Lexus brand and the vehicle, which we really appreciated. The purchasing process itself was smooth and seamless. Linda in the finance department was fantastic--very knowledgeable, thorough, and genuinely kind. She explained everything clearly, offered helpful warranty guidance, and even found ways to save us money. We also enjoyed connecting with her on a personal level. Sinclair wrapped up the experience perfectly by walking us through the vehicle delivery. He made all the technology easy to understand and took the time to explain everything in a way that felt approachable and informative. Overall, this was truly an experience--not the typical high-pressure car-buying situation. The team made us feel comfortable, confident, and excited about our purchase. We're thrilled with our 2026 Lexus TX 350 and feel great knowing we have such a supportive team at Arrowhead Lexus. Thank you, David, Linda, and Sinclair--we sincerely appreciate the exceptional service! Wayne & Teri Winburn

Linda Burk the finance manager was a huuuge help - she guided us through things we were unsure…read moreabout, walked us through the process every step of the way and had us feeling confident when we left. Highly recommend going to her for financing. Ady on the sales side was also INCREDIBLE. Very kind and hardworking individual working to make peoples dreams come true without making them feel insecure about the purchase. Highly recommended both of these ladies when looking to purchase a Lexus! Thanks again to the both of you!

We were ready to trade in our Cadillac XTS, time for our first 4x4 SUV that I've been in my hubby's…read moreear about! Let's just say it took some persuading because my hubby loved our Cadillac but happy wife, you know the rest to that phrase! So after following a couple of dealerships we narrowed it down to Larry H. Miller & we left very happy with our decision. I'd been in communication with George one of the managers & John Barfield the Internet Sales Manager for the past week. Upon arrival for our appointment with John, George came to the front to introduce himself.... yes get it they're salesman but so many times you don't get such a welcoming! John already knew what kind of SUV we were interested in but he said he also found one that he'd love for us to look at, he wouldn't tell us what make because he wanted us to give him a chance! Once we saw this gorgeous Grand Cherokee L, fully loaded with 3 row seating with all the bells & whistles John had us, I told him he is good! The previous owner had every add on feature you could imagine including the passenger touchscreen, where I can search for restaurants, etc. then send the info to the main touchscreen for my husband! We knew the next SUV had tall orders to out-beat this choice & it was a very quick decision that we found the right SUV for our family! John was an amazing salesman, he knew our taste after meeting with us & he stayed within our budget! We got the car for an amazing price compared to other dealerships & we added on a 5 year bumper-bumper powertrain warranty including getting the SUV some new tints that are darker for the Arizona sun! My husband went back for the tints a couple of weeks ago and they did a great job & he was in & out within a couple of hours! I really hate how all car salesman are put in the same box as being pushy sharks, etc. because at the end of the day that's how they make their pay my friends... it's called earning a commission which is no different than a realtor! This dealership definitely did not disappoint at all, the financing department went above & beyond as well as our salesman John Barfield... I can't thank them enough for the amazing service that they gave us!

I will never go back here even though it is closer to where I live than Sandia Toyota…read moreLarry H Miller - they salesmen are so pushy and giving ultimatums Plus I have an extended warranty on the Toyota I ended up buying at Sandia Toyota (where they were great) but Larry H Miller Toyota was snobby and NOT helpful when I asked if I could get something done there

Thank you Liberty GMC! Although I purchased a pre owner Ford truck, their sales team treated me…read morelike I was purchasing their most expensive top of the line truck. I will highly recommend Liberty GMC to my family and friends. True Professionals! Mark

Alex was great! Alex heard my needs and didn't hassle me . I only had to tell him and Javi the…read more finance Manager what I could afford for my payment and my down payment. I didnt feel haggled or pressured.

We had the best experience with Patrick Cook, he listened to what we were looking for, after his…read morereferral to the perfect vehicle for us, he went above and beyond helping us with all the new technology, ask for Patrick!

Was helped from Nicolas , he was very straight to the point , personable while still entertaining…read moreus to look at other models just to make sure that's the one we want. But what has me coming back to this review, was his after service. I have called twice due to random car questions. And he has answered with no annoyance towards my questions at all. Has no pushy car sales tactics. We have purchased two cars from another dealership before , but thanks to his service we will return when it's time to upgrade again. If you're looking for an upfront but personable, and can tell they don't want to just sell you a car and never see you again visit Nicolas.

My experience with Peoria Subaru can be summed up as good - not great. Here's what transpired:…read more Built my vehicle @ Subaru's website on 05/09. It was sent to Peoria Subaru. Wasn't contacted by a sales rep. 'til 2 days later. On 05/12 went to the dealership per request of the sales rep., Alan Nestor. Forester Wilderness was being built @ Subaru Factory & allocated to the dealership. Brought my truck to trade-in. Alan assessed my trade & got close to what Carvana was giving me so I was pleased with that. Couldn't get the vehicle exactly the way I built it @ Subaru's website. Vehicle was being built & if I wanted one relatively soon - I was forced to take it as-is. Dealership would not remove any options despite me not needing a $52 OEM Subaru cargo net which is as useless as an ejection seat in a helicopter. Forked over a $1,000 non-refundable depot to Alan. DISCREPANCIES: 1.) Asked Alan for a VIN number. Alan stated car had not even begun to be built yet. Got an e-mail from Subaru of America on 05/13. Called SOA on 05/16 & spoke to Kaila. asked if they had VIN number. She said not only could she give me my VIN number, my vehicle was almost finished being built. 2.) My wife has a '17 Subaru Outback. Asked Alan if there was a discount avail. since I was purchasing my second Subaru. He advised loyalty discount was not in place anymore & Subaru had no intention of reinstating it because "this is just the state of the world we live in now, Scott". During my conversation with Kaila @ SOA on 05/16, I let her know what Alan said. She laughed out loud & apologized about 32 times on his behalf and "is not sure why SOA and these dealerships are not on the same page". Moments later, I had a $500.00 off loyalty coupon sent to my e-mail. 3,) When Alan stated my vehicle had not even begun being built yet, he advised the factory in Japan has been completely "shut down". Joined a Forester Facebook group. One of the admins is the plant mgr. at the Subaru factory in Lafayette, IN. She also apologized on Alan's behalf and assured me the Japan factory is not "shut down". They were simply taking off an extra 2 days during the months of May & June. Hardly what I would call "shut down" 4.) Asked Alan about the Subaru Ambassador discount. Alan advised he had no idea what the Ambassador discount was. I brought in the loyalty coupon instead to prove the loyalty discount is still in tact. :) lolol. 5.) Leaving dealership on the evening of 05/12, Alan assured me he would keep me updated every single step of the way. That never happened. In fact, realistically, Alan did not even need to sell me the car. I walked in & knew exactly what I wanted. He never kept me posted. I did all of the legwork myself. I called SOA constantly for updates. He had no idea my vehicle even arrived on 06/03 until I let him know. Maybe Alan was having a few off-days. I have no idea. He never apologized which was upsetting to me. I gave him (and the dealership) the benefit of the doubt when I picked up my new Forester Wilderness on 06-04. He did review the vehicle with me and the finance mgr., George, was incredibly pleasant to deal with. Other than my interaction with George, I don't know if I have super great things to say about Peoria Subaru except that once my vehicle DID arrive - everything went smoothly, quickly and efficiently. But getting to that point and my initial conversations and interaction with Alan left me unimpressed. I believe he could benefit from a few Customer Service 101 training sessions. He seemed to over promise and under deliver basically everything that came out of his mouth on 05/12. The only thing he did adhere to (and maybe most important) are the final numbers in which we agreed upon. I was pleased with that. I'm giving them 4 stars... but realistically, it's a 3.5 in my book. They're 3 miles away from our house which is convenient and the vehicle order was correct, but the interactions from sales was disheartening at best. If the dealership feels anything I've written is inaccurate, I'd be happy to discuss with the general manager.

If 0 stars was possible that's what I'd give this Subaru location. You couldn't pay me to go here…read moreagain, NOT EVEN IF THE CAR WAS FREE. This was my 2nd car I've ever purchased and my first car ever from a dealership. First off - They did not provide me with proper paperwork therefore my vehicle had temp plates for MONTHS. Second off- They made a massive mistake and take no ownership in doing so. As mentioned this was my second vehicle, therefore I had previously had a vehicle loan. HOWEVER when the sales associate Savannah was helping me she said that was untrue. Savannah stated that it was a personal loan and therefore I would have to take higher APR since I've "never had an auto loan" I tried to tell her I had but she insisted I hadn't and that the credit union I had the loan through had said it was a personal loan. I believed her, I didn't think such a huge mistake could be made on their end and although I was rather certain it was an auto loan they insisted it was personal. When they took my trade in they told me I couldn't have anything out of my vehicle as that would create "after market issues" and things wouldn't be OEM. They must be highly uneducated or just thieves that wanted the aftermarket items because not a damn thing on that vehicle was OEM. The many times I have had the unfortunate need to reach out to them... Your staff is rude unless they want something from customers such as a sale. Robert in finance needs to learn a little bit about customer service or stop taking his personal problems to work because you have a BAD attitude. You stated someone would call me back, then you called me back, I called you back and now nothing....? If you don't like doing your job then you should quit and find something more fulfilling for you. You may have decent google reviews but I'd advise consumers to review their yelp as well because the proof is in the pudding there. Good luck with your poor business standard and lack of interpersonal skills. I'm sure ya'll will hit me with the standard "Please contact to resolve these issues" however you can keep your too little too late apologies - I will NEVER do business with you again and I will continue to advise local friends and family to avoid you guys at all costs.

Ive had nothing but great experiences with Divac. I come back to this location time and again with…read moreall my cars, and families cars. Divac provides the best service, and explains things very well. Ive never felt like i was being taken advantage of on prices, in fact the opposite. If i get a quote anywhere, I always get another quote from Divac. I feel confident at this point in just starting at arrowhead Honda, with Divac for all my cars service needs. 10/10 would recommend.

Great place to do business for a new or used vehicle, ask for Stuart! Got us a used but new to us…read more2023 Ford Mustang Premium Convertible Ecoboost for not so bad a price. It still runs great after 1 month exactly since purchase! Put more miles on it than I wanted too, 1,500 miles! Stuart treated us with respect and did all he could to work with us, great guy! Go to Arrowhead Honda, they'll do you right! Have free coffee and donuts in the morning too, also popcorn. And their coffee machine always works! Lol

I scheduled an oil change and tire rotation and am currently 4 hours in to my wait. Their AI…read moredoesn't work and the person I spoke with when I made my appointment with said maybe an hour and half. They have a service tracker that doesn't work. This my last trip here. I am editing my review because Nick Kellogg (service coordinator) went the extra mile to improve a bad situation. They were way over booked but he did everything he could to make the best out of a bad situation. The service manager needs to look at their schedule policy so they don't have customers waiting 5 hours for routine maintenance. They're lucky to have Nick working for them.

Brought my sonata here today for an oil change and during the oil change they text me about…read moremaintenance needed but I declined. Anyways 1 was for a pass side axle boot that's ripped, so they quote me 2000 I declined lol, I can do it at home for under 100.. I pick up my car and it's shaking so bad like a bent axle, my car has NEVER shaken like this.. I called the manager mark and all he said was "all we did was change the oil" I literally had a few friends in my car before I went to the dealer and all can vouch my car has never shaken like that... thinking about small claims... and also the girl that checked me in knew nothing about the motors, I asked to have the tech check the motor oil for metal shavings due to a bad tick I have, she proceeds to tell me that the replaced engine reuses the old oil lifters and that they are noisy when "lifting oil to the motor" lmao STAY AWAY