Buyer beware and avoid at all costs! I am reporting these people as they are doing total bait and switch and rip-off company! Wasting your time putting up ads that are just to lure you in and not true whatsoever! Buyer beware if they're like this before they do the service just imagine when you get your service read more

I was in LA when I got a call form a tenant about a cloged drain. I called these guys and they came right out, told me that the snake wont work and I need to 1 Pull toilet 650, its a 15 min job and usually costs 295 tops 2 add a drain line for 1500, should be a 350 job tops so since I was out of town I agreed to the $1500 job, which they then called me and told me it didnt work, and they needed to do more work on the drain system, the price they quoted me was 19,000. at that point I knew I was being screwed. So I turned it down, and came back to Oceanside. When I got here drain was working fine. I then called another plummer, which did all the work ARS said they were going to do for 19.000, for $600.00 These guys were very nice, and very professional, but they are the most expensive probably in the country. If you have money to burn, then they are great, but if you are on a budjet or trying to cut costs, This is trhe last place to call. read more

I needed service on a Saturday and due to availability I could not be scheduled. After explaining my situation to customer service, a service manager stepped in and got 2 of their best on my emergency drain clearing. Frank and Luli were on top of everything from the moment they arrived. Professional, kind and thorough. Thanks for being that calm and educational team I really needed in the clutch. read more

I put in a load of laundry and left, came back to flooded laundry room. The water heater is next to the washer and I wasn't sure which was the culprit and couldn't visualize a leak because it's really tight behind my machine. ARS was polite and prompt, they came over on a Sunday late afternoon and that's where the positive review stops. The "plumbing technician" glanced behind the machine, didn't bother to move it to get a better view and said he couldn't find a source. He checked the water pressure and told me a I have a leak behind the wall.... And in order to find the leak it would cost $650 and be contracted out to another company who he would call right then if I signed the contract to pay $650 and waived my right to have 5 days to reconsider. I was slightly panicking but something just didn't seem right. I cleaned up the water mess and ran the washer again and low and behold it leaked everywhere. How hard would it have been for him to do this or take a closer look at the washer, but instead he freaked me out and almost convinced me to throw away $650. Screw this company for wasting my time and trying to take advantage of me. Will be reporting them to the BBB. read more

Note: The technician showed up (we were not present with our renovation contractor on site). We received a call from the technician, Bill Byers, who asked what was he supposed to do? With an attitude. We told him we asked for an inspection of our plumbing for general health. He asked what is he to do specifically? Again with attitude. My wife told him ro do a camera inspection of our drain pipes going to the sewer. My wife called his office to complain this technician didn't even know what to do and he was rude and condescending. They apologized and explained he should have an invoice with instructions and they were surprised too that he would ask why he was at the house. They agreed to have my wife pay after she receives a bill emailed to her. Five minutes later the technician called back, explained he video checked the main line out to the street and it was in good shape with no blockage then asked what else he is supposed to do, with attitude again. My wife isn't a plumber, he is. Why is asking her what he is supposed to do? Idiot. What the heck was I paying for? A five minute job? Why didn't he inspect the water pressure, sink drains, water heater? He insisted my wife pay him over the phone, my wife explained she had an agreement to pay after receiving the email invoice. The technician asked condescendingly "why can't you just open your purse and pay now!?" Rude! Poor manners, bad job, unprofessional and unqualified. I would never recommend this company or service!!! If I could give zero stars I would, but I am forced to add at least one star they don't deserve. read more

This experienced STARTED out badly. I was told by the scheduler that a drain clearing would be 69.00. The technician arrived and promptly informed me that this was price was three years old, the scheduler was incorrect and the price would be 99.00. He noticed that I had a p-trap that needed to be replaced prior to the clearing. Once he contacted his office he informed me that the quote was-I kid you not-684.00 dollars! I politely declined and he ran 75 feet from an outside clean out, which worked. As he was performing the task he tried to schedule me for a pipe re-lining! This company has morphed from plumbers to upselling services that are outrageously overpriced. I would not recommend or endorse any services from this company. Find a local plumber who comes from a personal reference. He/she will be in your contacts for life! read more

I hired ARS Rescue Rooter to unblock an external drainage line in our yard that has been compromised by some roots. They cleared the line and fixed a mistake our solar panel installers had made in driving a lightening rod through the drainage line. A few weeks later the drain flooded again and I was told "we cleared the line; we didn't fix it," which was news to me. After several discussions they agreed to refund me $2250 that they charged, essentially for jetting the external drainage line, which I've since learned from others that you can typically have done for $400. I was satisfied with this settlement and hired another company to reline the drainage line for about what I initially paid ARS. read more

There add for a $69 cleanout is a lie!! Called to have my drain serviced, standard clean out they advertise for $69. At first I was told they would show today, got a call back from the local office and I explained I just want my drain serviced. When I stated that nothing was backed up and I just want it serviced, she explained that the $69 dollar would apply. They also wouldn't be able to get out to me until Thursday Total dishonesty in their advertising!!!!! read more

This plumbing company is way over priced. I called on a Sunday to have a garage disposal replaced. I asked the dispatcher on the phone how much it would be to replace it she couldn't tell me. She let me know the plumber will give me a quote and I will have to pay a $99 fee if I choose not to do the work. I went to Home Depot and purchased the garage disposal. They came out and changed me $524.00 to replace it. The work took less than 25 minutes. That is insane! The gentleman who came out was very friendly and did quality work. read more

Shady, shady, shady, unethical, upsellers, overchargers, rude and arrogant. Had a stuck garbage disposal, which is easy to fix, but I was too busy to do it myself. So, they upsold me a $900 garbage disposal. Had a faucet with a loose supply line. they insisted I needed a whole new $k faucet. When I went to compare prices, I complained, bought my own parts, and invited them back to return their parts. They refused, said they don't take back "used" parts. They were arrogant and dismissive. It was clear that they have parts on their truck and are just looking to upsell and claim stuff is broken when it is not. Their part prices are astronomical. The plumber was NOT LICENSED, they claim that they can send a long time employee because the company is licensed. That is not California law - if it is more than $500 in work, a licensee must do or supervise the work. The next set of guys that came said, yeah, I was robbed and they told me to go ahead and keep the parts. I offered to return the parts, pay for the labor only and they declined. They told me to Amex dispute, which I did. Now the company wants to take all that back and charge me again for the faucet. These people are so unethical and "freddy" at the office is a real piece of work. read more

Seem like nice folks, but I can't recommend them. Stay away. We had a tough kitchen sink clog, and called ARS. They got their snake stuck, called more help, and decided that our cast iron pipes were corroded beyond saving and offered us a $30,000 solution involving trenches through the driveway, and a new sewer pipe. I sent them away in frustration and worked on it some more myself with a drain king and a 25' consumer grade snake... And I got it cleared, and seems to be working fine. No wonder they have so many bad reviews! read more

This company is incredibly untrustworthy. After making me wait for four hours, they never arrived as promised. Their false advertising tactics are infuriating, and they even dare to charge $99 to just provide an estimate. read more

This was the worst person ever coming to snake the sink drain. He was rude, told me there was to much stuff in there (not supplies) and he would have to take apart the garbage disposal. He didn't know that I have been a realtor for 42 years here and know my stuff. Then just said $415.00 in a snotty voice. We went back and forth as he said it would take 20 minutes and we told him to leave. I can't believe the company backs these unprofessional employees and hope that people get the message. Bill Howe came out today and we had a laugh about it. He snaked it easily and made sure it was cleared before leaving and said if it gets slow to call him and he will redo it. It's sad that business has come to this. read more

Call to have my sewer line cleaned. Tech arrived with broken equipment proceeded to work on equipment for hours, and ended up stuffing a rag on the end of his snake and forcing that through the line which didn't work, asked me to pay the full drain cleaning amount, and that he would be back the next. arrive the following day stating that his vehicle had been broken into and proceeded to work on his equipment again after getting some equipment that actually worked right had the drain cleaned in five minutes or less. Stated that I need to pay him three times the normal drain cleaning amount because he had return. To pay for gas. read more

In October 2021 my townhouse one of the bathroom toilets can't flash out of the water. My tenants called this company to find out what is wrong with it. I can't believe only visiting to check the pine line. They put the camera to inspect the toilet pine. He gave me a bill of over $525. The estimate is $5975 if I decide to let this company fix the toilet and clean the pine. I found another company that come to fixed did a super job only charged $750. Watch out if your house needs plumbing. read more

ARS Rescue Rooter - Plumbing Near Me - San Diego, California

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$800 to snake my main line? Total rip off, not sure how they stay in business stealing from people like that. Oh and he didnt fix it - said he would have to come back the next day to jet the line for $1600. Called my contractor (which I admit I should have done first) he came out and fixed it in about 10 minutes - FOR FREE! Hey ARS if your reading this - I own 15 rental properties! Nice going - guess who I will NEVER call again. read more

A manager named "Jose" from the local ARS / Rescue Rooter gave awful customer service when he called me to discuss my complaint. I was trying to report material misconduct that was performed by a worker, Mr. Miguel Valdez, during an estimate at my home today. For less than an hour's worth of work to change four "cartridge" parts for my master bathroom's two sink faucets, Miguel quoted me an outrageous $620. I feel he was committing illegal discrimination against me or potentially price gouging me during the COVID-19 coronavirus situation. Bill Howe Plumbing, who I called right after ARS left, has an hourly rate of $170. Bill Howe replaced not only four "cartridges" but changed six. In less than an hour. I have three bathroom sinks in my home. Delta Faucet Company had shipped me six "cartridges" as a courtesy. My 10-year warranty had already expired. The local office for ARS is unethical or incompetent or are scammers and they should be ashamed of themselves. Miguel and "Jose" also tried to tell me that ARS does not touch bathroom sink faucets that are five years old. Another scam to trick someone into replacing their whole bathroom sink faucet. Please see the pictures for the outrageous and unethical estimate by Miguel and also the invoice with reasonable pricing from Bille Howe. Below is also a web link to my Google review for ARS. Commercial and residential customers should switch their services to a different licensed plumbing contractor as soon as possible. https://goo.gl/maps/1UHTnUF3bM6EeGex5 "Jose" told me on a phone call that my problem would have been solved if I would have just called Bill Howe first. Awful customer service from "Jose" and people like "Jose" and Miguel should not have jobs. Absolutely disgusting. Thank goodness San Diego County has Bill Howe. Both "Jose" and Miguel also insulted Delta Faucet Company, the manufacturer of my bathroom sink faucets, saying the brand was awful quality. Without displaying a shred of evidence. Unethical sales practices to trash your brand so you consider replacing your bathroom sink faucets with a different brand. I have had my bathroom sink faucets since 2009, when my condominium was built, and I am the original homeowner of my condo. I am in the process of filing a material misconduct complaint through the Corporate Relations Department (866-803-0879). "Jose" and Miguel must be held accountable. read more

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$27000 to install a 4-way minisplit??!!! Then down to $24000 after just 2 minutes of conversation??!!!! What is this??!! I got quotes from 5 other companies and all of them were around 10-16K max. I don't know what this company is smoking and I cannot understand how Home Depot can use them as a referral company. I see all the answers "we are premium", "we are high quality", blah blah blah.. Don't even bother. read more

We are still waiting for a "Cheerful" refund. We would really appreciate it. We have been waiting a while for at least 2 months for something to be in writing. The ad did say "cheerfully." We don't want to make them liable so we will wait for our money back guarantee as promised over the phone. read more

I know there are a fair number of bad reviews here, and I can only speak to the mainline clog they cleared for us about 75 feet from our cleanout. Jesus was super prompt and came out quickly on a Sunday. Was it expensive? Yes, but my preferred drain company was closed on Sunday, and ARS was not, so they deserve credit for that. They were quick and they cleaned up well after themselves, which is always a plus. I am not telling you to ignore the other negative reviews. I can very easily see how a company like this might not be popular because they get you when you're up against a wall. But for me and my experience, it was good and professional. read more

I haven't ever spent the time to complain about a company before . ARS Rooter is the Worst company I've ever experienced. I Received them as Lowe's referral contractor after purchase From Lowe's for replacement of an electric water heater . Exceptionally poor communication with company often having to leave messages with no return call. No estimate given prior to day of install. Quoted a price the morning of installation was more than other estimates were from plumbing companies which would have supplied the actual water heater (instead of what I had done via Lowe's). Their quote was more than twice. They wanted $3,500 for the install with no breakdown of costs -$3500 for 2 hours labor and I supplied the new water heater, thermal expansion tank & parts. Poor communication throughout , no estimate given verbally or in writing . In essence it's a two hour job without a major issue - that's about $1750 per hour for labor & etc added on by the company ). Most people would have cleared their schedule for the day of the installation and probably just begrudgingly paid it . I didn't - I found a local plumber who charged about $1,000. It's unbelievable that Lowe's uses them as a contractor . This should be Zero stars - ZERO - K read more

Our main sewage line running from the house to the street was clogged. It was the end of the day, so we called several plumbers until we got one that would immediately come out: ARS. They charged $400 to try and clear the drain, couldn't do it, and said they would come back the next day with a camera. The next day, they returned and said we had a "massive root intrusion" and would need to excavate the front yard, replace the pipe, hydraulic shoring, backfill...the whole nine yards. The total: $16,000. ($18,000, but they would give us a $2,000 discount). They said our other option was to hydrojet, but did NOT recommend it because it could collapse our pipe and make things worse. That charge was $2,300. We called another plumber and had them come out the following day for a second opinion. $400 later, they had our pipe completely cleaned out. They put a camera down the pipe and then did hydrojetting. $400...not $2,300 like ARS quoted. It was very thin roots coming in from a joint. The pipe was not cracked. The pipe did not need replacing. The new plumbers laughed when we told them what ARS recommended but said they were not surprised. To the owner: I do not need your automated reply of "We acknowledge that as a premium service provider, we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide." Because your service is not exceptional. Either the two men that came out are inexperienced, or you guys are straight-up crooks. You are trying to exploit people who might not get a second opinion or not understand what they are looking at on a fuzzy camera. When two plumbers are standing there, telling you that is your only option, you might believe them. I hope my review will help someone down the line. If ARS gives you a ridiculous quote, please get a second opinion. read more

I should have checked here before having any work done by ARS. In short, it was a 1500.00 mistake and a big overcharge. Luckily I didn't follow through with a $15,000.00 estimate that followed a $14,000.00 estimate for the same problem they claimed I had and that employee was fired. I regret having spent so much time and money thus company cost me. And they tried to charge me a service fee if $99 just for showing up. Contact John Padilla Plumbing who is correcting the problem for a fraction of the insane estimates I was quoted. ​​ read more

Do not, under any circumstances, use this company! Their business model is to corner you, pressure you to act quickly, use tricks to screw you over, and provide unnecessary services. I've dealt with hundreds of plumbers, so I'm no rookie in this area and I'm surprised they tried their usual tricks on me. I had a main-line backup on Sunday and these were the only people I could get to come out. The issue ultimately ended up being a CITY problem that was repaired for free, but they only wanted to charge me $5000 to install a cleanout and essentially tried to convince me that's the only thing that could be done. If I had done that, I would have been out the $5k+ then they would have still not fixed the actual issue, or discovered it and charged me more to fix it. The first thing they do is rush you to sign a waiver of rights provided to you by CA law that allows you the ability to cancel service within 5 days. This is because if they trick you into saying "yes", they'll start digging a hole and then you're screwed. Do not do this. My home does not have a cleanout, so the only method is through the roof's sewer vent pipe or removing a toilet and going that way. I specifically told them this beforehand and said I needed a snake from the roof. They show up and tell me they don't do snakes from the roof because it's too much of a liability...but they said they could camera from the roof as if somehow that's safer. They said it might be able to push it through, which they could not. They located the start of the backup in my kitchen then wanted to bust up my floor and start digging! And they had no clue what the actual problem was! I told them I was not paying $5k for them to install a cleanout and dig up my yard. I just wanted it snaked or jetted out. I even said we could pull a toilet and do it, but they were set on trying to get me to mention the word "ok" and then they'd have just started going to town tearing up my kitchen and yard. I sent them away and brought in All American Plumbing the next day and made very clear I wanted it snaked/jetted from the roof and they said no problem. They climbed up there and jetted the line out and I was back in business. Then we ran a camera and found the ACTUAL problem was where my home's sewer lateral joins the city, it was misaligned, and it was outside of my property line, so the city sent a crew out the next day and repaired everything for free. Absolutely insane this company suggested destroying my kitchen floor and digging a hole in my yard WITHOUT actually knowing the issue. Their "sales tactics" are essentially bait & switch, pressure, confusion, etc. Do NOT use this company. Oh AND they're way over priced for the services they do provide! read more

As another customer has stated, their business model is to corner and pressure you into agreeing to allow them to fix an issue- for a nominal feel if 5k. My issue looked as though my plumbing was starting to have a main line clog. Phenomenal. I get the professionals to come out; they take a look at the issues I'm having and confirm it's a main line clog. They put a scope into the system and even though I asked them to show me what they find, they didn't. Because there isn't a clean out installed in the house, they want to dig a hole in my yard to install one and fix my issue. They give me a discount and they can do it for 4700 dollars. There was no way I was gonna agree to that without a second opinion or calling my husband first. This person in my house proceeded to turn up the heat/increase pressure on me to agree to do the work while two other grown men watched us discuss the situation. I tell them that I need to talk to my husband and I needed to get to work and the highlights of his responses were that "they have the stuff here now and they can start immediately", I "don't need to be present so I can just sign and go to work", we can work out "a financing plan", and it's "ONLY 4700" dollars. I don't care if it's the cheapest rate in town, I should be able to decide what I'm comfortable coughing up in a moments notice. I finally asked, "will I survive in my house for the next couple of hours so I can talk to my husband"; he shrugged and said he didn't know. Nice. Well fortunately, I have been able to survive. I had a family member who was willing to snake the plumbing for me. System works fine now. I am certain that I'm going to need a more permanent fix for my issue down the road, but I'm going to shop around and find a different crew to give my money to. Thanks for wasting my time. read more

Just wanted to warn you about some extreme price gouging that I'm trying to resolve with ARS/Rescue Rooter. Unfortunately, I needed a plumber to come out ASAP on Easter Sunday due to an active leak in my garage. Since the extent of the leak was not yet determined, I agreed to the $5k proposal and was charged that amount when the repairs were made on 4/6. Two different licensed and bonded plumbers have since explained that the work should have come at less than $2000. Their approximate breakdown: - 3 bands - $45 ($15 each) - 1 cast-iron drainpipe - $90 - Misc. fittings - $50 - Labor = $1,500* - Total = $1,685 *Note that I generously determined the labor charges by the hours (about five) the two workmen were at my home by $150 per hour. I have reached out to the company three separate times to discuss the matter, as well as request an itemized receipt, and have yet to receive a response. Just this morning, I filed a claim with the CA License Board and the BBB. Through additional research, I've found that they have had 17 complaints filed against them in the past three years, most for this type of consumer price gouging. read more

I am very disappointed with this company. I called for a drain clear with the free camera inspection as advertised on tv for $99. I have used this promo twice before and did not have any trouble. They cleared the clog then another guy showed up with the camera and showed me the inspection. Both times were $99, as advertised. This time they gave me an appt window between 12-4p. At 3p I called to make sure they were still coming. The gal said a tech or dispatch would call me quickly with the eta. At 3:48 Anthony from dispatch calls and says the tech is finishing a job in poway and would be leaving for Ramona in 20 minutes. That would put him close to one hour late. I was irritated. I asked Anthony if the tech had the camera. He said he did not and the camera inspections have a cost to them. I mentioned the tv commercial with the free camera inspection and he said that is only if they need to the camera to clear the clog. I tried to tell him the main reason I went with them was the free camera inspection. I could barely get a sentence out and he talked over me telling me to read the fine print. I got irritated and told him "to go ahead and talk over me ...FXcker". I didnt mean for him to hear me but he did. I apologized and he continued to tell me the fine print is what they go with. I cancelled the service. Twice before, camera free, no problem. Now Anthony must be paying for the service himself. Beware of this company, obviously deception is their game. read more

Ed came out to look at our water pressure and was kind and professional. He was so helpful and made this experience run smooth. He is originally from Ukrainian and talking to him about that made us see how genuine he was. Great experience. read more

Bait and Switch. I had a clogged drain and ARS had an add for "Single Drain $69" so I called for service. They stated they would arrive between 10 am and noon, they showed after 1 pm. They did not even attempt to unclog the drain at all. They called and stated that all the pipes were bad and they will have to replace the old cast iron pipes. They gave me a quote for $7,000.00 to do so. I had a reputable plumber come out today and was able to unclog the drain in less than 20 minutes. BEWARE!!!!!!!!!!!! read more

Guess whose bathroom sinks got backed up? I Called two different companies. Rescue Rooter was the only one available to come out today. So glad they did. Tom was super nice and snaked out the pipes and was done in twenty minutes. And it was less than $90.00. And there is a six month warranty. They were less than quoted from the other company AND available the same day. We will continue to use Rescue Rooter in the future for all of our plumbing needs.I highly reccomend them to everyone. read more

ARS Rescue Rooter - AND he put cones in the front and back of the truck!! Super nice guy-ask for Tom. - Plumbing Near Me - San Diego, California

STEAR CLEAR**** Please read this and heed my warning. Previous to this last experience I had written a preview about the work and service that ARS completed at my property. They did do a decent job. My issue is when I questioned a issue that was identified by multiple certified plumbing they tried to say it was normal. I've since submitted. Warranty claim and have zero resolution. The company used to call me for a status but they've gone silent. It's been a 2-3 months now! Additionally, this company charges at least $1000 above the average SD county rate average. The reason I know this is simple, call them out for an estimate and you'll see. Any other plumber company you hirer to give you an estimate will be at least $1000 lower. They also rush/pressure to get you to sign a contract. Pretty shady stuff. Again, this company had performed decent work for me but I assumed going with them they would honor their word and warranty...I still waiting.... Do yourself a favor and look else where. Give those smaller independent business your hard earned dollars. This company is massive and charges in that manner. read more

A complete rip-off. Tried to charge an outrageous amount for a simple clog five times what was advertised. The "plumber" stated that if I did not like it I could call my regular plumber who was on vacation. Scam - I do not mind paying a fair price or even more for quick service (we called them the day before) - I think this is a ripoff --try someone else unless you have money to burn. Plenty of drain companies. read more

Unfortunately I can't give zero stars but I can tell my story. My hot water heater finally went out after 15 years of service and a trip to Lowes in Vista had me lined up to get a replacement. Lowes is partnering with ARS as their installers. The mobile/field person was on time and in the arrival window. After that though, things took a turn. I wanted a $1800 75gal tank installed as a direct replacement for the failed unit. I was told the copper piping was wrong from the original install and that would need to be corrected. The additional steps of pulling permits would need to take place and at some point is would require a second person to assist/help remove and install the new tank. The replacement total was $6500 - bringing the labor costs and operational costs to around $4500. ARE YOU KIDDING me ARS?? Your boy wants $562 an hour for a full day or $2250 an hour if you go by the standard install time of 2-3 hours (https://mastersheatcool.com/blog/how-long-water-heater-replacement-take/#:~:text=WATER%20HEATER%20INSTALLATION%20PROCESS&text=If%20there%20are%20no%20issues,process%20in%202%2D3%20hours.) YOU ARE A JOKE OF A COMPANY ARS...A JOKE. You prey on people who either don't know better or just assume your pricing is as good as the next guy and I believe you know your pricing structure is set to gouge people at every turn. So much for a fair days work for a fair days pay. The upsell is frankly hilarious...my total price was around $9100 because pressure reduction valves and recirc pump needed to be installed. I think this is maybe my third or fourth Yelp review...and I'll make it my business to tell as many people as possible about my experience with ARS. I also found out that their field people who come up with pricing in the 'Ludicrous' range, are on commission - 30% apparently. I made sure to let the folks I was dealing with at Lowes know who they are in bed with...they seemed genuinely shocked and it'll be interesting to see if the partnership remains after word gets out. On a final note my actual install is going on today...a licensed plumbing company will handle the install, pull permits and it'll be $650 - 10% of the original quoted price by the comedians over at ARS - and one final thing ARS - I read your canned responses about industry pricing and how your company isn't the least expensive choice...just own it and say you are among THE MOST EXPENSIVE CHOICES. read more

My sewer line was backed up so I called ARS rescue rooter San Diego. They have a $69 special "clear any line." I made an appointment,they were over 2 hours late. They showed up Ran a camera and found roots in the line. They ran a snake, and they were not able clear the the line. I was told that I have a major problem, they were going to have to cut thru the asphalt and repair the line, then hydrojet the line and re sleeve the pipes. I was told this was going to be very expensive and cost thousands and thousands of dollars. So I paid the $69, my sewer line was still clogged and went to bed. I woke up this morning, rented an electric snake/ auger with a sharp blade. I have never used an electric snake before, but I was able to clear the line. It's kind of ironic that 2 professional plumbers couldn't clear the clog, but I was able to have it flowing like a river in under an hour. I would appreciate a refund. Disappointed Todd Mackey read more

Evil plumber in San Diego, California I was surprised to see my faucet leaking in my master's bedroom. Got a church member, to help me out. It worked but in am, but there was still a small leak. I called ARS Rescue Rooter. The man, Ed Kroshchuk came, a veteran plumber of his company. Checked my under-the-sink faucet, and made recommendations. Just to install 4 new angle stops/risers,(i have to provide the parts), he charges $887.00. I can't afford that. Checked my newly installed garbage disposal that stopped working, and he said, it needs to be replaced. Installation is $500. I can't. He charged me $99.00, a trip charge in spite of the deal I had over the ph. when I tried to cancel, Freddy said, he is waving the charge for one time. But he insisted that the company policy, said, I have to pay the trip charge So I paid, just so he leaves the house. Good one, I found on google, that Rooter Ranger, is open 24 hours, and they will come and tell me the problem and free cost estimate. It is Saturday, they don't have enough people, can it be in am. I begged for tonight, even late. Supervisor called me later, it may be past 9 pm. Can it be in am? I begged no. So, a man named Morghon Liddell came, still sweaty, but clean, he went straight to work. He said my friend did it right, just need to tighten up. Refused to be paid, he didn't do much, he said. I asked to check my garbage disposal, pushed a button, and fixed it. I was so grateful, that I insisted to pay at least gas money. He said to just write a review for the company. Wow! God is good! There are devils, and there are God's angels. Thank you, Lord! I called this man, ED by ARS Rescue, 2days in a raw, just to see what he will say for not finding the right solution. His answer was, that it was leaking, so it needs to be replaced. The waste disposal was not working, so it needs to be replaced. He did not know the real diagnosis. What a shame for a seasoned worker. Then the next day, Freddy called me and said, he was the original person that I spoke to and he admitted to telling me, no charge, just let him come. So, he proposed to pay me back the $99.00, just don't make a review. I said, keep the money, I want to save other people. I wished I could do this without a star. ARS rescue deserved nothing.Evil read more

Kind of sketchy.... Monday, had them come out to clean out a Drain, in bathroom shower. Toilet flushes, everything else in the house good. Apparently the snake didn't work, on the $89 Drain special. I need to get the drain hydro jetted, for about $1200,. ok, let me call a few other companies, Team Rooter, $69 Drain special, done. On top of that, checked my pressure on the outside, 75 psi. Replace the main would cost $1200. I'll have to get a meter and see if that's legit. Team Rooter did it in 15 min. If you use this company and they give you a high #, bring in another plumber. read more

They installed my hot water heater. Did NOT properly install earthquake straps. Installed plastic piping vs copper piping. Never told me I needed to get a city inspection. Fast forward I am selling my house I called them about the earthquake strap not being installed they claim I must have moved it. Why would I do that? They are trying to charge me $350! I did it myself very easy. They said this is not work we would do. It IS the work they did. Plastic piping instead of cooper. They did NOT tell me I needed to follow up with inspection but are claiming it passed inspection. Do NOT trust the reviews on their website. read more

So these guys were wandering the aisles in Home Depot offering a $49 pre season HVAC inspection and service special. My 2 zone mini split was on the froth anyway so I went for it. They gave me a 4 hour window for Monday. Towards the end of the window I get a call that their tech can't make it and they reschedule for the next day. Tech shows up, finds my system is out of refrigerant again. Tells me it will be $500 just to fill it but that won't solve the problem. The system is about 9 years old now. So we discuss some options. The numbers he threw at me were completely outrageous. $3,500 just to do a leak check on the system, clean the filters and coils, and recharge it. No way I am paying that so I ask what a new system would cost. He quotes me a replacement 2 zone Gree system (a brand I have never heard of) for $16,500! I also ask about moving to a 4 zone to add units to my kids rooms. $22,500!! Looking at Home Depot's website, the exact unit he quoted me costs all of about $5,000. These clowns want over $12,000 to install a simple mini split unit. I have already gotten bids from other companies for better quality systems for less than half of what these people wanted to charge. Avoid at all costs. These guys are complete scam artists and will rip you off without batting an eye. Do yourself a favor and don't even call these people. read more

I have called ARS Rescue Rooter San Diego three times now (one of which was an emergency). One of the non-emergency situations I wanted to have our shower fixtures replaced (which I purchased from The Home Depot). We had Ed come out in the past, and he did an OUTSTANDING job; so I requested him again. As expected, he did another OUTSTANDING job! He is professional, knowledgeable, friendly and timely! If I have any future work that needs done, I will definitely call them back (as I have) and request for Ed again!! read more

ARS Rescue Rooter - Parts I bought at The Home Depot - Plumbing Near Me - San Diego, California

Scheduled a drain cleaning today between 2 - 4 PM. They haven't called nor have they shown up. I called once and they said they were backed up but couldn't even tell me if they would get to me today. Had they been honest with me upfront and told me that they weren't going to be able to make it, I would have called someone else. A whole day with a clogged drain wasted. Ticked off. read more