Turbo Molly reporting from downtown Stillwater. "Turbo" is the setting on the automatic assist…read moreelectric bikes which makes biking a religious experience (especially in a hilly town like Stillwater). From the shop (look for signs-it's in a garage like building in the alley by Candyland), you can use the bike paths/trails around the area. We rented for 2 hours so the St. Croix River Loop Crossing was easily done in 1 hour and a trek up the Browns Creek Trail too. I only regret not renting for the 4 hour slot so we could electric assist up the hill to Chilcoot Cafe and the Gateway Trail. Mike, our ebike guru set each bike up to us individually, explaining how the bikes work. The bike that I used was a beach cruiser type-easy/comfortable ride and roomy seat! I know some people will balk at the $43/2 hour rental fee but the views of this area are worth it! If you've ever wanted to try an electric bike-come and check them out! One more thing, one of us accidentally booked online on the wrong day-they were super nice about switching it to the correct day. Thank you Big River LTD!

I bought an electric Tern bike from a cargo bike shop in St. Paul. Immediately upon delivery it…read moresounded horrible and there was obviously something wrong with it. The cargo bike shop was less than helpful. My husband took my bike to Chilkoot Cyclery (which doesn't even sell Tern bikes) and they discovered that it was missing an important piece to the drive train and was causing my chain to rub on the frame. The team at Chilkoot went above an beyond helping us solve the mystery. They called Tern and ordered a replacement part, installed it, and gave my bike a tune up for a very reasonable price. Love this shop!

As a gravel cyclist new to the Stillwater area, I was jazzed to find out there was a local bike…read moreshop in town. The staff is friendly and helpful. And the atmosphere is great. We also enjoy the cafe. It's also worth checking out their cycling team.

Very friendly and wonderful service!…read more I brought my new bike in about an hour before closing because it wasn't shifting gears correctly. Another Woodbury bike shop had quoted me several weeks of wait time for a repair. As soon as I brought it into the shop, a friendly gentleman behind the counter asked me what I needed fixed. He immediately took my bike back to the repair area, fixed my gear in minutes, and didn't even charge me for service! I will be coming back here for all my future bike repairs!

Absolutely love flFreeWheel Bike in Woodbury! I walked in and I was greeted right away with a warm…read moresmile from Ben asking me how he could serve me?! I love seeing a smile and people that love their job and Ben clearly does. When I showed him my bike I had a broken brake, front brake issue, and I didn't know what to do? He simply bent down and begin to fix it for me as he told me it wasn't as big of an issue and he could probably fix it right there! He is a cashier it seemed but was willing to simply fix my problem without making me go through all of the red tape. He fixed it but noticed one of the pieces was bent. Then another gentleman by the name of Mike said from behind him that brake looks a little bent and he could fix it for only $20 if you want me to do it? I was so thrilled by the care and the concern that was given to me to see me get my bike fixed and back on the road! They said they would try to get to it today... And they did it within a few hours and called me and told me it was ready! I absolutely love the store and will be coming back to it regularly because of the great customer service and the people that love their jobs at this place! You've made a customer out of me!

Not far from the Gateway State Trail, this bicycle shop has been locally owned since 1992. We came…read morehere as part of a Wahoo! Adventure class educational event-we were greeted by Kyle. He toured the shop with us, answering our questions about bike maintenance. The other gentleman helped one of our group to find a new helmet-he was awesome when he said that your brain doesn't care what kind of helmet it is being protected by (only that it fit & you wear it). They did do an installation of a new stem immediately on one of the bikes that one of our group rode in on. Gateway Cycle offers a free demonstration class every Saturday morning 9:30-10:30. They will show you how to change a flat, proper lube practices & minor adjustments. Questions regarding maintaining your bike are welcome but it is a not a repair-your-bike-in-the-shop class. I liked the e-bike selection that they offered (especially when they do a maintenance check on the purchased bike annually).

Consistently amazing service. The staff are always at the ready to help. Best bike shop in the…read morestate!

Rory is a bit rude in his later years. I was disappointed in his interpersonal tact in just regular…read moreconversation. I believe if he treats me this way, it's likely he treats others this way as well. We won't be doing business here moving forward, as there are smaller bike shops with better service and people who aren't conveying passive aggressive energy towards their customers. We've known Rory a long time too, of which have purchased our first bikes when we were kids. When we mentioned that, his rude attitude didn't change. Rory isn't the kind dude he used to be, which was also a disappointment.

The best bike ship in W. WISCONSIN. Great service and expert advice. We has been our go to bike…read moreshop for over 20 hears!

They explained all about how to set up the suspension. Went over all the details of a full…read moresuspension mountain bike. Also told me how to set in the disc brakes also. My other mountain bike is a hardtail and it's over 25 years old, so it doesn't have any of this modern technology on it. They also installed my new pedals on bike for me when I went to pick it up.

I am extremely disappointed with my experience at your bike shop. I entrusted you with my bicycle…read morerepair, paid nearly $200 for the service, and expected both quality workmanship and confidence in the repairs performed. Unfortunately, the repair failed after just one day of use. What is most troubling is not simply that the repair did not last, but that your business has chosen not to stand behind the work performed. Customers pay for professional expertise with the reasonable expectation that repairs with any immediate issues resulting from that work will be addressed responsibly. A repair that fails within 24 hours raises legitimate concerns about the quality of the service provided. Refusing to take responsibility for that outcome reflects poorly on your commitment to customer satisfaction and undermines trust in your business. I selected your shop because I believed I was paying for skilled service and professional integrity. Regrettably, this experience has left me feeling that neither was delivered. You have lost my trust and future business.

I brought my e bike for a simple tire change and the technician forced the axle onto the frame and…read morebent the frame. When I complained and brought it back they they fixed the mistake and cut the cable on my throttle and light. I have heard other complaints since dealing with Strauss. Horrible service and rude people. The only good soul at Strauss is Carl DO NOT TRUST STRAUSS WITH YOUR BICYCLES.

Bought skate here 6 years ago, haven't touched them in years. They got me reshaped in ten minutes,…read moreno hassle. Great store with nice employees. They support the youth hockey foundations. Only place I found good PWHL Frost merch.