Am absolute mess of a meal. Nachos came out cold, the cheese was hard and waited over an hour for this mess. The chef needs to be reviewed

My husband and I went to the ARTISAN GRILL in Amherstburg for what we hoped would be a relaxing and delicious dinner. We ordered a steak dinner, a salmon dinner and a bottle of wine. The meals came and we were quickly disappointed! Steak was hot, salmon was overdone, but the sides, mashed red skinned potatoes and brussel sprouts were almost cold. At $38 a plate, we expected more. The server was called to return both plates to the kitchen. I know the owner who was on the floor and told him of the issue. Plates came back with more potatoes thrown on top and a side salad was put on top of the brussel sprouts( which we didn't want). Nothing was hot! No one came to check whether we were happy with the food. We ordered dessert to finish our wine with. Waitress shortly came to tell us they needed the table. There was NO one waiting at the door and there were empty tables still. Bill was $175 before tip. When we got home I called and spoke to the owner. He said, "they make mistakes", I told him that it shouldn't be at the customer's expense. He also said they didn't need the table. They obviously wanted us to leave. There was no offer to reimburse us for the terrible entrees. Owner said he would call me the next day to take care of this. Three calls to the restaurant and NO call back to me. Guess what? We won't waste our money or time taking a chance at a mediocre meal at a mediocre restaurant with even more disappointing service! read more

Lovely restaurant that we popped in to try rather late on a Wednesday evening. Even though we were in our "vacation clothes", they gladly gave us a table. The surroundings are rather formal, as opposed to our attire, but we didn't let it bother us. I had the 7oz top sirloin, medium rare, and it was done perfectly. So many add-ons available! My spouse had the Asian Chicken Stir Fry and was pleasantly surprised how hot it was - right out of the wok! It was prepared for him gluten free with basmati rice. The seasonal veggies were yummy and not surprising considering all of the agricultural farming in the region. We added on side salads and the cocktails were lovely and inspired. Service was prompt, but not overbearing. Enjoyed our visit here! read more

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Fantastic food choices, lovely atmosphere, no rushing , staff super friendly and helpful. Great way to spend an evening with your partner, wife or. Family . read more

I hate writing negative reviews, but unfortunately my family did not have a good experience in this restaurant. On the positive side the chairs were very comfortable and the decor and environment in the dining area was nice. The most significant negatives were the service and wait time for food. It was very slow - we waited almost an hour for our food after ordering , our waitress never brought the appetizer we ordered and I had to wait at least 15 minutes for my entree after the rest of my family received theirs. When my entree finally arrived it was average- not horrible but not great. I had the mushroom ravioli. My daughter ordered the spicy chicken Alfredo which she said was not very good. My husband and son ordered spicy chicken sandwiches which they said were just ok. My son's steak fries were bland and my husband said his salad tasted like it had been sitting around for a while. My other daughter ordered a chicken salad which she said was good. So out of 5 entrees only one was good and the others were just ok. The location of this restaurant is nice in the historic part of amherstburg, but the Salty Dog and Caffeine and Co just down the street have much better food and service. I would not go back to this restaurant. read more

We have attended here several times and have been pretty happy with things until last evening. We had friends from Niagara on the Lake staying with us to celebrate my wife's birthday. Made the reservation two weeks ago and confirmed yesterday. When we arrived they asked if we had a reservation we said yes then another server said seat them anywhere we aren't busy. We were taken to a table that was only partially made up. Two side plates three napkins three wine glasses and no cutlery. We waited fifteen minutes before we had any one stop by the table. The server was completely overwhelmed and I'm sorry to say was clueless. We ordered wine and waited for eternity for it to be served. She just poured it and walked away. We asked for the table to be set up but that was just the first request as we had to ask three more times to get cutlery. We asked if we could order apps. We asked for onion soup....we don't have any! We asked for calamari.....we don't have any. Main meal I ordered Rigatoni with meat balls.....we don't have any meat balls! Ordered ribs and chicken but they were marginal at best. Chicken was dry and tasteless. Service took forever. I asked if there was a nagar of someone in charge but no one was in charge. I noticed a fellow dressed in shorts and. Tshirt behind the bar so I approached him. He was a chef but not on duty. I explained the situation and asked if they don't have product on a daily basis why open. He said the onion soup takes three days to make and made a bunch of excuses. He did come later and sat at our table while we were eating and wanted to know what he could do to make it better. We thought your the one in charge you tell us what you are going to do. It was quite uncomfortable having him sit there while we tried to eat but he finally combed the wine and apps. To top the night off we had to ask twice for the bill! This was certainly not what we have come to expect but other friends have said they experience a decline in food and service as well. Often they do not have what is on the menu. There was a sign outside advertising new menu items but for the most part they don't them available. Wondering if ownership has lost the interest or passion. Would love to be contacted to hear what is up. You have my contact info from the reservation! read more

Been here a handful of times now. Food is always fanatic! Service is always very friendly and personable. Food is extremely fresh and prepared with care. You can definitely tell the chef has passion for his work and has attention to detail. read more

This place is lovely. I really like the ambiance - rustic brick with a large, modern fireplace feature along the back wall. We came with a party of 7, and had a great time. I ordered the Asian Stir Fry with Steak, and noodles. It was amazing. Very flavorful and the steak was cooked perfect. Portions were a good size. They also have a rotating seasonal menu which is great. All and all, I do recommend this little gem when visiting Amherstburg. read more

Artisan Grill - Asian Stir Fry with Steak and Noodles! Delicious. - Comfort Food Near Me - Amherstburg, Ontario

Absolutely horrible experience! Waited over an hour for a table when the place wasn't even that busy and there were open tables everywhere. Then it took 15 minutes to get two drinks and our food took over an hour to come out. To boot, our server was nowhere to be found for the latter part of our dinner and we had to flag down other servers to inquire what the hold up was several times. When we went to speak to "management" about how dissatisfied we were with the experience and that it had essentially put a damper on what was a wonderful evening with family and friends , the Chef (Matthew) was who we were directed to speak to, and he couldn't have cared less and was ridiculously unprofessional. He had the gall to say that he didn't believe it would take that long for the food to come out (essentially stating that we were lying), asked me what I thought was appropriate action to take for this (What - that's YOUR job?!), ended up not offering any discount at all for the horrible experience and then stated we could "write a review". I was a server in my youth and I currently work in sales so I am out with clients at restaurants often and I have NEVER had an experience like this. If I could give negative stars I would. Your food was actually good but you need to do MUCH better when it comes to your customer service Artisan. read more

Wow! I am from Toronto and wanted to get friends and family together to celebrate my mother's 80th. Did I pick the right place! The menu is really diverse and the specials were yummy. There were 20 of us so the logistics of serving us all is difficult, at best. But everyone was very happy. Larissa and Lucas made the experience even more amazing because of their exemplary service. I was the only one from out-of-town but you now have a bunch of future customers, with the Essex Cty gang, in attendance. Thanks for making my mother's birthday EXTRA special. read more

Last weekend my family and I went out to celebrate my mom's birthday. Our server was fantastic, she was very attentive and she was very apologetic for the kitchen. They were quite busy for the holidays which is understandable, most restaurants are like that at Christmas time. Our issue however wasn't with the speed of which our food came out, but was instead with what we heard in the kitchen. We sat in the dining room and heard the chef/owner Matt, lose control and scream relentlessly at one of the servers. He made it very clear that he didn't care if his patrons heard his meltdown. I can deal with slow service during the holidays, and yes the portion of the feature entree that evening was small, and those can be forgiven...but we were all very unimpressed with how the owner of the business treated his staff. We felt very embarrassed and very bad for the poor server that had to walk back onto the floor after being reamed out by her boss for the entire restaurant to hear. We have been going there every year to celebrate my mom's birthday as we like to support local, but we are all in agreeance that we won't go back to support a business owner who abuses their staff like that. read more

We had dinner with family. The Chef/Owner was walking around asking if we needed anything. 2 beers were ordered, he brought them out as well as a bottle of water. When the Chef took the bottle of water off the tray the 2 beers fell over and poured all over me, from my shoulder to my bottom, i was soaked. We had already been served apps, the Chef said he would comp the apps for the party and comp my dinner completely. This did not happen, and with a follow up call to the Chef the following week, he apologized again, and said he would send me some gift cards to be used the next time I would be in town, its a month later, and still nothing ! If you go there to eat, wear a raincoat ! read more

I had the delicious halibut with arugula salad and garlic mashed potatoes and my sister had the top sirloin with grilled vegetables and garlic mashed potatoes. The atmosphere was genuine and very relaxed, the waitresses were friendly and very caring. First great experience! I will definitely be going back, plus olde Amherstburg is beautiful and has an interesting history. read more

Artisan Grill - Fall menu - Comfort Food Near Me - Amherstburg, Ontario

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Every time we have eaten at Artisan Grill, I think it's one of the best meals I've ever had.... I had pumpkin ravioli with brown sugar and sage sauce tonight. It was delicious! As the appetizer we had roasted red pepper soup and an order of the bacon wrapped scallops. My husband ordered the Asian stir fry for his main dish. Everything was amazing! Also a note about the service. Our waitress was great...very friendly and at our table often.The whole time we were there...every staff member was keeping an eye on every table. The hostess at the door even noticed (from way across the room)that a customer needed something. We always look forward to our next dinner there. read more

We've had lunch here twice in the past month and both times the food has been great and the service is prompt efficient and courteous. I highly recommend you give them a try. read more

Mouldy Mousse Dessert. Ruined what was otherwise a very pleasant experience up until that point. Having a Culinary background , I was insulted on how the situation was handled , specially given how understanding I was during the situation with bringing it to their attention. Gave 2 stars because the food and service was good prior to the final course. read more

Our first time food was horrible. We gave it a second chance just as bad. We will never go back.

Food was good but we found the price, $24, to be high for the amount of the portions. The stuffed potato was no bigger than a large kiwi. The vegetable was Brussels sprouts, 2 sprouts, each cut in half. The full dinner of baby back ribs was very small. I would hate to see how many ribs you get with the half order. read more

was there on Jan.5 and not impressed the scallopes were very salty and the service was not the best . We got our dessert and after dinner drink and our bill at the same time and it wasn't busy. Talk about feeling rushed out the door didn't even ask if we wanted another drink just came back and asked if we were ready to pay.. Thanks for a quiet not out cut short. read more

We had dinner at Artisan Grill recently, with friends who live in the area. What a charming restaurant. Very good ambiance, nice menu, wine list, etc. My husband and I both had the Lobster Thermador. Very good! Waitress was very pleasant and gave us very good service. We will come back to this restaurant the next time we are in Canada. read more

the food was average. service was average. the place was too stuffy and felt too claustorphobic at times. i get why it's a more popular place for the older crowd though. meh i've experienced better...... read more

First time eating here and it was very good, highly recommend. Service was great and food was excellent. Highly recommend the mushroom ravioli! read more

I think if there was a restaurant more deserving of more than 5 stars this would be it. I would say this is upscale comfort food. Although, that barely does it justice. I have been a half dozen times and still walk out feeling glad I went there. Service has always been flawless, food presents perfectly, tastes great and the value is good for the experience you get. Atmosphere is great no matter the occasion. We drive from Windsor just to visit this place when we can. Keep up the great work. Guys if you are reading this.... get off your @ss and take your lady out for dinner or even a glass of wine and some desert. read more

Wonderful Place! My daughter and I had an excellent dinner on a Sunday evening. The restaurant was busier than I expected for the time and day. The meals (Lemon Pepper Halibut and Almond Crusted Salmon) were delicious. The atmosphere was upscale but the clientele was casual. The friendly staff and a varied menu were added bonuses to a great evening. We topped it off with a sunset stroll through the garden park and the waterfront right across the street. read more