Absolutely horrible experience. The lady answering the phone was unbelievably rude, disrespectful, and acted like helping customers was a burden. I was assigned to this company through Fidelity Home Warranty and regret it completely. Customer service is terrible, communication is awful, and they make you feel like an inconvenience for calling. I would never recommend this company to anyone. Save yourself the frustration and go somewhere else. read more

Wow, I'm impressed! As a first-time homebuyer, I leaned heavily on my home warranty when my hot water heater went out, and I'm so glad Artley Plumbing was the company sent out. Tracy, the owner himself, came to my home, did a thorough inspection, and gave me an honest, straightforward report. I genuinely felt heard, and he took the time to help me understand what was going on with the water heater. My stepdad is a contractor but lives hours away, and I've heard so many horror stories about scams--Tracy made me feel like I was talking to my own dad about the issue. That kind of trust is rare. His wife, Marla, was also wonderful and made scheduling the appointment simple and stress-free. I couldn't recommend Artley Plumbing more. If you want knowledgeable, honest, down-to-earth professionals, this is the company to call! read more

After having tracy work on our 3 toilets we have had the samr problems with 2 of the toilets not flushing correctly constantly leaving waste in the bowl after it was flushed same problem we had before. I would not recommend this company to anyone. After dealing with all the scheduling issues and then the unsatisfactory work, I would think twice before calling this company. read more

They came out based on my warranty company sending them out. We have been having an issue with our island sink and a foul smell coming out of it and slow drain. He said we needed to clean the sink gasket, which we did and then run a bag of ice through the disposal, which we did. Read online if you have a foul smell check the trap, which he didn't do. After doing all the things he suggested we do, we still had a smell. Called the Warranty company back and they called him and he said he has been doing this for 30 years and he didn't need to do anything else. He did absolutely nothing. Not happy, we called a plumber on our own who put a camera down the drain at half the cost of my warranty deductible and saw that we had an issue in the drain line. Build up of grease and some water in the line not going down. This was most likely causing the smell. Now we know what we need to do to address. This company, who did zero to try and determine the issue, refused to come back and properly diagnose the issue. Now we have to go back and get our warranty company to properly deal with our issue. It was like going to a doctor who tells you what is wrong without doing a single test. A read more

My water heater went out. Thank goodness my home warranty covered it. So they sent them out. Overall was pretty good. Communication was a bit broken, but they came and fixed the problem quickly. I didn't have to be home. He lets himself and fixed it. May use again. (But hopefully I don't need to in the near future) read more

Came right out. Explains everything to you. Very friendly and knowledgeable!! Also taught me how to maintain my equipment

Dealt with this company for our tankless water heater that was covered by our home warranty. Seemed easy to deal with. Came out within 3 business days to assess the unit. read more

Never called me to schedule an appointment after I was told they'd schedule me within 24 hours. I called again and the lady on the phone was extremely rude and when I told her I'd like to talk to someone about the level of professionalism she has and how rude she was and her exact words were "well maybe you should call Fidelity Home Warranty back and tell them you'd like another company". She had originally had me scheduled for the day after tomorrow but as soon as I got off the phone with her she cancelled our appointment and we have to try and go through a whole new company now. WHAT?! I've been waiting over a week to have them schedule me while our home hardly has any running water. I've never experienced this level of unprofessionalism before. If you have an immediate issue DO NOT use this company. read more

Tracey is an O.G. He not only walked me through the process of fixing a leaking gas line but he thoroughly explained how to deal with this if I were to ever run into a similar issue again. Some people enjoy sharing knowledge and passing it down to others. Appreciate you brother. Nassif read more

This was the most horrible plumbing company ever the owner came out to install a brand new water heater and took all day and around 7 o'clock said he had to come back because one of the pipes were leaking a little bit of water so instead of fixing it right then and there because of the time he said he had to go And he would come back, but I told us we could use the water heater and still have hot water then in a few days when he came back, he said oh the water heater pipes are not leaking anymore, but yet a day before I can see where it was dripping Not a lot but a little drips here and there, but a leak is a leak so after contacting the insurance company, he told them it was not leaking anymore now mind you whoever is reading this that the guy that came out is the owner of the company and he refused to change the pipes on the water heater that he himself said was leaking a few days earlier, but yet when he first got out there wiped off the pipes so to me if the pipes are not leaking as he said, what was he wiping off? So somehow he FaceTime the insurance company lady and showed her it wasn't leaking so she did not approve the pipes to be changed out. This guy is completely lazy and I would not recommend his company to nobody. He wants to do short work quick work and not quality especially if you're doing a insurance job he will do a just good enough job for you. He tries to talk a good game, but if you are smart enough to know better you won't fall for the bullshit, and just as a reminder, this was for a home warranty job and since he was not going to get paid for coming back out as I'm sure he found out he didn't want to do the job Take it from me. There's plenty of other plumbers in the area. call them do not go here. read more

Artley plumbing was referred by my home warranty company for a toilet and sink leaking issue. They were able to fit me in for an appointment within 48 hours, they arrived within the allotted window period, and they had both issues fixed within 20 minutes. Highly recommend read more

Aweful Guys, They fixed a dripping faucet at my home, but asked the tenant not to use the faucet. They went ahead and requested the warranty services to close the issue. Me and tenant are trying to reach out to these guys, they didn't return the call even after several voice messages. Just avoid them read more

I had a great experience working with this company via my home warranty when my water heater stopped working. He was efficient, very knowledgable, a great sense of professionalism and good humor. I would definitely work with this company again! 5 stars! Thank you! read more

Definitely don't use this company. Our homeowners insurance sent us to this company and they lied twice about what they did. He said he ran the sink on both sides but one side was dry, then he said he snaked our drain and he didn't. He tried to tell us we needed to redo our entire plumbing system (thousands of dollars) when our second option said it was just a simple fix that took 10min. They were clearly scammers trying to sell us a whole new plumbing system. Both the contractor friend we have and the plumber who gave a second opinion agreed. Definitely don't use them. read more

Always a 5 star review and perfect, impeccable service from Mr. Tracy Artley. Very respectable, on time and excellent quality work hard to find in a plumber these days. Go Artley!! Thanks as always read more

Excellent service. The plumber was super knowledgeable about diagnosing the problem (I have a second floor shower that is leaking into the first floor living room) and explained to me very clearly exactly what he needed to do to fix it. Highly recommended! read more

Hey Artley we have been waiting for two weeks for you to contact us. Our home warranty has dispatched your team and we are unable to reach you. We had to contact the home warranty and ask to change our plumber because even they could not reach you or find your office. If you are closed please update the home warranty's and have them remove your name off the list read more

They were sent to us from our Home Warranty company. Good communication and good work. Can't comment on billing as they billed home warranty. read more

I was concerned about some reviews on here, but actually having Artley come out and work on our plumbing problem demonstrated the excellence of Artley Plumbing. Very quick and friendly service. My warranty company sent Tracy out due to a leaking pipe in the wall. Tracy was very friendly, informative and professional. He was able to cleanly get into the wall. Locate the problem and replace the part. It was a tricky job because the inflow waterlines were blocking his access to the pipe he need to repair. We ran the water a few times, water drained well. Voila! Gave us advice regarding fixing the dry wall as well and about home warranties too. Very professional, personable, and quick. Highly recommend. read more

I am so impressed with Artley Plubming. Unfortunately, I didn't get his name, but the owner of the operation came to our home today after our water heater went out last night. He was prompt, professional, and most importantly, honest. He wanted to make sure we got the best deal for our situation, and if we ever need a plumber, I'd definitely call him again. read more

I normally don't write reviews, but in this case I had to. Tracy called me at 10:25 to let me know that he would arrive in about 25 minutes for my 11am appointment. He was here at 10:59. What a character. He missed his calling as a stand up comedian. He was funny but also extremely nice and friendly. He did a fantastic job with my garbage disposal. Yahoo!!!! Long story short if you need a great plumber give Artley Plumbing a call. You will be happy you did. I know I was. And is was thru my home warranty by the way. And thanked me for my Service as he left. read more

I can't say enough nice things about Artley Plumbing. Plumber arrived within the time window given and he was very polite and friendly. He was dress nicer than the average plumber. He immediately got to work and fixed the faucet and toilet in my new house. He also gave me some advice on a couple questions I had...even told me some plumber's jokes - don't worry they were all clean (lol). Super job! read more

I am unhappy with this business. I personally believe they declared my hot water heater was not faulty in order to not have a 'hit against them' with my home warranty company. My hot water heater finally blew out---and it was confirmed the water heater had needed a replacement for years. read more

I have a home warranty both my toilets are not working and these guys have not called me back. I have 4 kids. They are a plumbing company u need to be 24/7. read more

Very professional service and extremely friendly. Found I had leaking hot water pipe under the slab of my house. He recommended several solutions that would take care of the problem. read more

I contacted my Fidelity home warranty and Artley plumbing was assigned to my job. I made contact with the owner and he arrived at my home the next day. He replaced my garbage disposal, was respectful when he arrived wore booties on his feet and had a great attitude. He replaced my garbage disposal within 15 minutes and all is working well and I'm very satisfied. If you need a great plumber contact Artley read more

He was horrible. I wouldn't have cared that he was rude and condescending if he actually was helpful but unfortunately he wasn't. Our toilet had a minor leak before he arrived but was otherwise functional. He disassembled the whole toilet, told me the warranty company (whom he works for, not you) probably wouldn't cover the repair, and then left. So I had a working toilet before he started but not after! No pride in his work at all, he just helps warranty companies deny your claim. If your warranty company tells you they're sending him I'd insist they send anyone else. read more

Horrible company came to fix a leak. Removed my water filtration system without asking me the homeowner and refused to come out and put it back together how they found it before they began their work. Called and spoke to business owner who was combative and unwilling to offer a resolution. In fact she called me a liar and threatened my household. I filed a report with the Better Business Bureau and also will be looking into taking legal action due to the fact that they refuse to return my sink to the condition it was before they came out and the threats to my family!!!! DO NOT HIRE SPEND YOUR MONEY ELSEWHERE!!! read more

I have been trying to get my tankless water heater fixed for a few months now through my insurance with Fidelity. After having a few different Plumbing companies come out and NOT be able to provide me with the service and solutions I needed, I was given Artley Plumbing and Tracey came out to diagnose my water heater and within a week I was up and running with a new heater. Service was smooth, informative and honest... and he was a lot of fun to chat with. Great customer care and will use him from now on for anything I need fixed. I highly recommend this company. read more

Was sent to us by our home warranty, he was very efficient, got our problems cleared out quickly, and was extremely nice. Would highly recommend him read more

My grandmother's Home Warranty company sent out Artley Plumbing to her residence. The plumber they sent over was extremely rude and unprofessional. Made excuses for every issue she had and dismissed the problems completely. Sprayed the sink hose all over the kitchen and didnt apologise or clean it up. Then the Owner came back with an attitude the following day. Continued with the same dismissals. When my grandmother asked the owner a question(while he was working on the same sink as the last guy) he sprayed the hose in the kitchen again and smiled. These guys will not be returning. Joke of a company. read more

Home warranty company dispatched my claim to Artley. Tracy came over to look at my hot water heater that clearly has water leaking around the bottom of it and has saturated the flooring around it. He was unprofessional and extremely condescending while asking me how I knew the leak was coming from the hot water heater. There is no other source of water in the area and the ground was clearly saturated. It was clear that Tracy did not want to deal with this job. He lied to the warranty company and told them there was no fault with the water heater to have the claim denied. Judging by other Yelp reviews, this appears to be a common practice. Do not recommend this company at all. If your warranty company dispatches them for your service, insist on getting a different company assigned. read more

I ended up with artley because of my home warranty. I was contacted by them within 2 days of making the claim. The plumber that came out was knowledgeable, friendly and thorough. Even though my issue wasn't covered by the warranty I would definitely use and recommend artley plumbing. I was a little worried after reading a lot of the reviews but my experience was the opposite of what I read, thank goodness! read more

Small company therefore they will not take any risks on larger than normal repairs. I had purchased home warranty and they referred me to Artley. Artley did not want to do any of the work. They reported conflicting and inaccurate findings to home warranty company since they did not want to take any risk on a potential large repair for liability reasons. Be aware as they are probably ideal for small quick fixes as they will not touch anything they has greater risk or work. Not impressed with their approach and demeanor. My claim was denied due to their conflicting reports as well. I told Artley that the jets in the bathtub worked before I purchased the home but he ignored that and in his report he said it is a "pre existing issue" therefore they will not fix it and hence claim denied. Not the way to go Artley Plumbing. read more

Tracy is awesome! We hd a crack in a drainpipe in our kitchen and our home warranty company sent out someone who couldn't get the job done. Tracy was brought in to clean up their mess and did the most spectacular job. He arrived on time and finished the job on the first working visit. He was friendly, clean, and good with kids. He took the time to fix it correctly and showed me that everything was water tight. I would definitely recommend working with Tracy on any of your plumbing needs. His years of experience shine through his quality work. read more

Sent by home warranty company, and called me a few days after warranty company requested service. Scheduled a date for service but never showed up at the house or called. I left a VM, but never called back. read more

My home warranty referred this company out. I have been calling for 5 hours and left multiple messages with no response. Literally the worst company ever. Plumbers need to answer seeing as they are an emergency service. read more

Gosh it seems like a hit or miss with some of the reviews. I do agree that the lady who sets up the appointments seems a bit anxious, which has the potential for a less than pleasant experience when things become stressful. However, they were quick to dispatch someone the next day and the person arrived within the allotted time. So we had a smooth transaction. Our experience with the plumber himself was A+. I love to ask questions about everything and he took the time to answer them all. Even if it was about a problem that had nothing to do with what he was working on. He was also pleasant to talk to. I've done a bit of remodeling in my house and its hard to find good contractors these days. If I was going to do another bathroom remodel I wouldn't hesitate to recommend Tracy since I want to hire someone who is knows what they're doing. read more

Mr. Tracy Artley understands the importance of customer service. He has repaired a few issues in my home over the years and every time he walks in with a smile on his face, a polite greeting, and a confident handshake. He is also great with dogs :) I go through my home warranty and they always set me up with Artley Plumbing. Tracy always calls the same day I put my claim in to schedule a repair day. On the day of repair, he arrives on-time every time. Tracy doesn't just review the problem and give a solution - he informs you step by step the cause of the problem, why it happens, the different options you have to correct the issue, and how to prevent it from happening again. He is very knowledgeable with how the warranty company works, which is SO helpful in making my decision on how to proceed. The first time I met with Tracy, his business was on paper. At our appointment today, it was nice to see Artley plumbing is keeping up with technology. Tracy whipped out his ipad and wrote up my invoice lickety-split. Before he stepped out of the door, my invoice was in my inbox. Pretty sweet. Tracy is informative, honest, and funny :). I really do trust his work and recommend Artley Plumbing if you are looking for a plumber. read more

My bathtub started filling up with water from the drain and I called my home warranty carrier to schedule an emergency service. They contacted Artley Plumbing, who came out to my house in Rio Linda, CA. The service tech walked around the house and told me that we lacked a "clean out" access point and told me that it would cost about $1500 to $2500 to install one. We then walked around ourselves and pointed out the access location to him. He opened it and found some twigs and a plastic bracelet, and told us that he would have to call his boss. He reported that we would need a hydro jet that would cost between $1500 and $4000. We asked him to use his regular router to try and clear the blockage. He called his supervisor and then told us that they were refusing the job. We then called another plumber that we found on line. They came out, used their roto rooter and cleared out the blockage almost immediately without difficulty. read more