I was just greeted by Ryan. He was very helpful and informative without being pushy. He helped me find the perfect mattress. Go to Ashley and ask for Ryan. read more

Furniture selection is diverse and the sales people are able to help you find something to suit your needs if you talk with them, however they put a lot of pressure on making a sale and it made me uncomfortable. Once I found something I liked they were willing to mix and match pieces (I did not like the table that came with the couch set). We set up a line of credit and a delivery date and sealed the deal on September 3rd. I was told in the store that my furniture would be delivered ON SEPTEMPBER 24th. It is September 24th after 2pm and nobody has called me. I called them and found out that the delivery was not scheduled because the items are not in stock and will not be here until next week. If I were rating just the furniture, it would be four or five stars! But this store gets two stars because I was told a delivery date THREE WEEKS IN ADVANCE and they couldn't get the item in stock on time so instead of calling me on the proposed delivery date, they left me hanging. I wasted my day waiting for furniture that is not being delivered and they can't bother to call me? The woman I called at this store said "Well maybe they were going to call you later." It's mid-afternoon and it's poor business to "maybe call later". All she did was apologize and give me flimsy answers when I asked why nobody could be bothered to call me. They do give themselves a 10-day window for delivery service but in the store I explicitly requested a Wednesday and was told it would happen. It would be on the 24th. But it's not, and nobody thought to call the customer so she didn't waste her time. read more

We had a great experience. Mr. Lee sold us a 6 piece dining table and a great family room sofa. Miss Katrina helped us check out. They are very respectful and kind. Awesome sale going on. Thank you. -Mr. & Mrs. Forbes read more

BUYER BEWARE!!! Purchased $3500 worth of furniture and paid for delivery the furniture never came as promised after waiting a MONTH AND A HALF still no furniture. I called the store manager no call back so after 2 DAYS of waiting on a return call I went to the store when I demanded a refund they tell me the furniture is in route and will be another week. The manager then tells me it's taking so long because the pieces I purchased are being hand made lol you must be kidding me!!! No thank you no more lies and excuses they said they put in for my refund less the 25% restocking fee, a week and 2 days later I get a call saying the furniture will be in jax on Sunday WHAT? I cancelled the order I'm waiting I'm my refund the never put in for I headed back up to Ashleys and the same lies give me my $$$ I will never do business w this company or use any of the products. PLEASE PLEASE READ THE REVIEWS BEFORE BUYING THIS TRASH. It's a shame that they have so many negative reviews! read more

I'm truly appalled with the kind of attitude I received from their sale associates at the front door Friday afternoon. We went in with full intentions of buying a king size bed, when I walk over to the front desk to ask for assistance there were not one, or two but three sales associate guys on their stinking phones, they all looked at me and just stood there, I politely asked if I could have someone help me with a price for the bed we wanted to buy and all of them looked at me with "I ain't getting up for you, stop bothering me" faces, not one of them got up, they looked at me like I was interrupting their Facebook time, so I asked them again if someone could help me, got a little annoyed and asked "yes?no?maybe?" Like I'm asking them for damned favor or something!?Until one of the lazy losers finally got up and called someone else to help me. By this time this place had lost my business, so I took my money and bought a bed somewhere else. Teach your damned sale associates some curtesy! Or hire people who want to make a sale. read more

The Memorial Day sale was very good and we had a fine selection to choose from. It was not high pressure but the sales associate was focused on us and our needs. When we wanted space, we got it. When we needed him, he was there. We changed our mind several times during the process but we never felt like it was a bother to him. Gerard was the right guy for us. read more

I worked out a wonderful business transaction with Teeeeeeee, in which she gave me multiple options for more bang for my buck. She found everything that I needed to make my boyfriends bedroom complete. I also found artwork for the rest of his home, and it was clearance due to a few bumps and bruises, but nothing I couldn't restore. Anywho, will post pics of everything once it's delivered. read more

Good prices for furniture. Staff was friendly and helpful before purchase. I ran into issues after the purchase. However, Stephanie M. at with Ashley's Customer Satisfaction did a FANTASTIC job resolving the situation. I would recommend Ashley's to all and look forward to doing business with them in the future. The Customer Satisfaction Department truly cares about the customer! read more

Well if I could give less than I would. I have had 2 horrible incident with Ashley River city . The first incident i lost $233.00. I had placed an order with another company, wasn't real happy with the bed so I continued to look . Ended up at Ashley found a bed I liked. Well I had to cancel the first order and it was going to take 24 hrs to get my money back. I was told they couldn't hold it even if I put a down payment. They talked me into going through HFS and that I was promised I would get all my money back. The next day not even 24 hrs. I went in and paid the rest of my purchase. HFS did not give all of my money back. They said that I had to pay the first month. I was PROMISED all of my money would be returned. The salesman failed his job horribly. He thought because he got me all but $233 back it wa fine. I think he knew all along they were going to my money. Then delivery took forever. I said then I would never go back to Ashley and I would pass the word. My next incident was unplanned. My husband and I decided to go there and get a tv stand. I figured there wasn't much they could mess up. Boy was I wrong. I found a stand, bought it. Paid cash for it. While we were waiting for salesman to write it up my husband decided to a bedroom sets. I really felt we shouldn't't but we give them another chance. We also decided to bug new sectional. Well first the delivery took almost a month. When it arrived the bed was a joke . It is an adjustable bed and I found a storage drawer frame. I asked the salesman a couple times if the mattress would work with the storage frame. He said it would. Well there is no way it is going to work plus the bed is over 3feet high. I have had multiple back surgeries as well. The delivery man had to cut some of the slats on the bed to make them fit. We called the store and told them we just wanted to exchange the bed. They said they couldn't do this all sales were final. Well that doesn't work. We were the told that they had to talk to corporate. That's bull. At first we gave them till Tuesday,but after the way I was talked to by the salesman we went to the store on Sunday. They were very nasty. They hid in the office for along time , I guess thinking we would leave. When they finally came out they said they would exchange the bed but we had to pay delivery again. Realize we had just paid over $800.00 on the original order. We discussed this a while and finally to get it over with we agreed to pay delivery. Found s bed, it was $100.00 dollars less than the original bed. Which we did get for $525.00 that made the original bed almost $200.00 cheaper than the new bed . We told the we want the same deal we had on the first bed. They said they couldn't't do that . Well we all know that's a lie. Finally we told that it would be delivered June 26. We told it had to be there before July because we would begone in July. Not only did they take us for another$200+ dollars now they say they can't deliver until July 2. We were very explicit that it had to be delivered before July. Supposedly an email was sent to corporate to see what could be done. I want to know this corporate is that they don't seem to be able to dart without asking them. I know they are again lying. If you really think you are getting a good deal there just wait. Thaws people are not to be trusted!!!! read more

Went to browse today at Ashley furniture for a new mattress and bed set. Although I wasn't ready to make a purchase Felicia gave excellent customer service and took the time to show me various options and price out things for me to consider for the future. The only reason I can't give 5 is due to the fact I can't speak on the purchase process. If I decide to buy in the future I would certainly contact Felicia. read more

Was personally greeted at front door by Manager (looks just like and smells like PITBULL). I told him what I wanted and he took me to about 4 different options. After deciding on which one I wanted, I was approved (with a higher credit limit) immediately and was out the door. Delivery and set-up was in a timely manner and handled very professional. I am so happy. Will def recommend and return. read more

Horrible, Horrible customer service and sales staff!! Sales staff is so unbelievably pushy and doesn't understand what "I'm just looking" means. They follow you around like vultures trying to convince you to buy something just to make a sell! Then they try to tell you they can offer you all these kinds of discounts and deals when they think you are about to walk but then when you look at the fine print and read the invoice they never really actually give you a deal at all. They will say and do what they need to make their commission and it shows in the job performance. I also noticed they was a lot of staff sitting around on their phones not engaging customers as they walked in, and a lot of sitting around talking. To me when I walk into a business it should feel welcoming and professional, and here it does not. Then their deliveries take months and months to get to you. You call and try to make something happen you never receive a call back from a manager they basically NEVER provide you with a solution and you still have to wait to get your furniture. Customer service is just as bad, you can never get anyone to answer the phone and when you do they say they will get someone to call back and never do and when you're in the store a lot of times you can tell they either don't want to be there or help you because it shows in their demeanor when you walk up to the service desk. Over all job performance wise unprofessional and not respectful. And store wise/management wise HORRIBLE! The furniture it self is great if you are willing to pay and overpriced arm and a leg for nice furniture when you can go to American Signature to get the same stuff for a better price and friendlier service, or you can pay less and get crappy quality that they won't fix. I do not recommend this location to shop at for furniture and would never shop there again or refer anyone to shop there. read more

When I was leaving the area, I noticed all the signs surrounding the door. Now i had groceries in the car.... so I was taking a complete risk even entering the door. BUT I GLAD I DID. I always walk into businesses with a bright positive demeanor and what I always get back is the same thing!! When I walked in there were three gentleman at the front desk and a pregnant associate who was down. All them of them greeted me with professional courtesy. I told them about the cold groceries that was in my car and Mr. Lee Alexander politely suggested to bring them in and that they'll gladly put it in their freezer/refrigerator. I was speechless, and I gladly accepted their offer. Now i did have a mission.... I needed a new loveseat for my Mama's living room. I needed it within a certain price range. (i.e cheap or the most "economically friendly") So Mr Lee showed me all the loveseat that were on sale and told me all of the different purchasing options. We agreed on terms for a couch that was 380.00. (Now i know that that price wasn't as cheap as I could go for, but it was for my Mother and my Mother ALWAYS deserves the absolute best that I can afford.) We went to the back where a Mrs. Brown and Mr. Hopkins helped me complete my paperwork. Even if I ddnt get anything I feel like they would've remained calm and greeted out the door with just as much respect. It was a GREAT EXPERIENCE. read more

I purchased furniture from Ashley's Homestore on City Square Drive, in Jacksonville, FL. The sells rep Nahor Brown provided great assistance during the sells process. I ended up going back to the store to make an additional purchase a couple weeks later. The day before my delivery was to be made I went in to the store to pick up my mattress protector, and to just verify that all my items were on scheduled to be delivered, at this time Darlene informed me that I only had one night standing being delivered, however I ordered two, I asked Darlene to please pull the sales slip that I signed to review the order she told me that those sales slips were sent to the regional office, and that I should come back on the next day to speak to Nahor, Darlene was absolutely no help at all. However what did impress me with the store was when I went back the following day and I spoke with Kristina she was the most help and courtesy individual, she located my sales receipt from my previous order that was indeed store in the files in the store, she apologized and had let me know that Ashley indeed made a mistake on my delivery and in less then 10 minutes she had the whole situation resolved, amazing customer services. Out of the three encounters I had with Ashley's two of the three were a great experience. read more