To upgrade our house we bought 5 couches last year and we regret buying them. Multiple couches had something broken/rip within months. The couches are covered under a 1 year manufacturer's warranty, but Ashley has such poor customer service, that most of the repairs were subpar. This last repair has been the most frustrating. Its been months since I first put in the claim and we are still in communication about aspects of the couches that were never properly corrected. We have owned these couches for less than a year and we already want new couches. read more

Order a Porter King Size bed. It was delivered today damaged on both the headboard and footboard. We have no bed now. They can't call us to reschedule the delivery until their delivery people can bring back to them the damage items. I immediately went and visited the store and spoke with Daniel Preciado (Store Manager) and he was no help either. He said we have to wait until the next day for the furniture to be stocked because of the barcode. We can't do anything until then...I wanted a refund. They said we can't refund until the delivery guys bring it back from delivering which is next day. Ridiculous customer service. Words of advice, don't sell or donate your things until you for sure your items were delivered with no damage. Until then, we sleep on the floors pending them to "follow their procedures." Last thing I buy from Ashley! read more

Great store with awesome employees esp both Muhammads, the tall n short one. One is a sales manager n the other a sales person. The manager gave us a really good discount which made us come back to Ashley furniture store for the rest of our home furniture shopping. The other Muhammad was very helpful and tried his best to help us choose the best furniture for our home. We had some issues with our order but when we came back in the following week Muhammad told us not to worry n that he would take care of us. Everything was taken care of. Except that the bed was delivered n assembled in a broken state. The planks of the storage bed are broken n the drawer is cracked n broken. Up until now we are still waiting for Ashley customer service to do something abt this. We have submitted the pics but still no one has contacted us regarding this issue. read more

The salesperson Mat, was very helpful. The displays contained all the information that I needed as well.

I tried to buy a sectional from Ashley Home Store 1819 E Williams Field Gilbert, AZ 85295 ..I saw they same couch at another store I asked them to match the price they said they would Match it but I had to buy the extended warranty FOR 170 dollars...I said ok I then ask for the delivery they told me they would deliver it 149.99 dollars...I said no that the delivery was free any were in the US... I wanted To use my coupon for 10% they would not honor it. I went to the manager and he was the one that said no extremely rude and condescending he acted like he didn't care at all... going thru other reviews I see I am not the only one this has happened too please do not do business with them ...the bottom line is they lied and tried to charge n OFF THE WEB SITE If you find a lower price from an online retailer on an identical, in-stock product, tell us and we'll match it. OFF THE WEB SITE Delivery Options AVAILABILITY In Stock No-Hassle Delivery + Assembly Or Doorstep Delivery Learn More Exclusions Apply Usually delivers within 1 week OFF THE WEB SITE Save 10% off* your first order Mobile apps read more

Do not buy from them. We bought an electric recliner from them, after two days the electric power quit. I have been waiting 3 weeks for a repairman. Today he was scheduled to come, he went to the wrong place and left. Now I'm scheduled for iNovember 4!! Pathetic! read more

We purchased furniture from Ashley Home Store in Mesa AZ. We had some difficulty with a tv stand and barstools. The TV stand was ordered to be direct ship and we had to put it together. The salesperson did not explain this to us. Dining room chairs were sent instead of bar stools (another mix up by the sales person). We had just moved to AZ and had many frustrating moments with differnt companies and this was the last straw I called the Ashley store and stated I was not going to pay for the TV stand and I was going to return it and I wanted my barstools delivered. I spoke to Katie, who was an absolute wonderful customer service rep. She straightened everything out for us and was so helpful. Many thanks Katie, you were an absolute professional and I applaud you!!! read more

Won't answer messages. They said they don't run sales on mattresses and a few days before I got mine delivered ran $300 off sale. Then they delivered my mattress and broke my front porch light. Was told to expect a call in a week, after two weeks I called them and told them they broke my box so the light can't be screwed back in. Waited another week for a tech only for the tech to get here and tell me "oh the box is broken I can't fix that we have to send out a contractor." I've been without a front porch light for a month now and haven't been listened to or responded to once. I will never order anything from Ashley again. What a horrible first impression. read more

Ashley Store - Furniture Stores Near Me - Mesa, Arizona

12/14 - I still don't have my refund. They picked up the mattress on 11/20. That was 15 business days ago and more than 3 weeks. This business steals your money. I'm a couple days away from taking them to small claims. read more

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The customer service staff in the back are horrible. They managed to put the crap employees back there so it's harder for you to cancel or get refunds. But the sales people offer all the help in the world to get you to spend money. Too bad we only need help when things go bad and the customer service staff just exacerbate those things. read more

Right now, I'm just looking at bedroom furniture at different stores, so haven't bought anything yet. However, I was greeted by Ashley, and she was very helpful. She's friendly, professional, and has a sense of humor. I need a bed that's not as high as the one I have now, but need the storage, so Ashley was kind enough to find a tape measure so I could see whether the bedroom set I liked will work for me. read more

Service was excellent. Mat went out of his way to help us today. Got a great price. Would buy from them again.

Store said warehouse would deliver in 2 weeks. Not thrilled but said ok. At 2 weeks warehouse calls and says can't deliver until 3 more weeks. Super unhappy now. Store and warehouse have 2 different stories on delivery and Store not checking first with warehouse. If told from start delivery would take 5 weeks, we would have kept shopping elsewhere. read more

. My wife and I purchased a couch from Ashley furniture approximately 8 months ago . We were convinced by the salesman to purchase a protection plan , which would cover issues with the couch such as stains. One day while working on my back deck and addressing some structural issues, I had a powerful instant wood glue which was drying on random surfaces of the decking. my niece, which were staying with us at the time came and sat down beside me on the deck and inadvertently and unknowingly got some glue on her jeans she then proceeded to go inside and watch a Pixar movie only ... after she left I noticed that there was a glue stain and a little part of the leather which had fused with her jeans had been ripped off the couch . I went through the proper channels and filed a complaint with the protection company and they denied my claim, the reason given was that peeling was not covered under the protection plan but this isn't peeling clearly, (as evidenced by the massive glue stain I took pictures of and forwarded to them ..it's a combination of adhesive and a de-lamination caused by the glue fusing onto my nieces clothing. read more

We've been coming to this Ashley Furniture a long time and always get great service and quality pieces. Brian helped us the minute we walked in, from explaining sales and signs to what he had in stock of what we were looking for. I love that this location leaves you to wander about and comes in to check on what you've found. Always friendly staff read more

Maren was very helpful! She was quick to help us and make sure we were satisfied with our product!

Sadly, I have to leave a negative review. After being prodded and hounded to pay extra for deliveries and insurance I chose to cancel a direct-ship order that was scheduled to be delivered weeks out due to the item being back ordered. The receipt was on my phone, so I showed it to the person behind the customer service desk. She took my phone and fumbled with her computer for a few moments before she took my phone away, without a word to me about where she was going. With my phone still not in sight, the next person behind the next desk desk over sat quietly for what seemed like hours ( it was legitimately seven or eight minutes) before I was told she didn't remember how to return a direct ship item. Meanwhile, my husband was attempting to have a chandelier we had decided to purchase retrieved from its hanging position. The salesperson proceeded to tell my husband he needed to pay $60 to have the $200 purchase delivered. My husband stated he would rather just take it with him, since there is plenty of room in our SUV. The guy's response was (somewhat annoyed), "so you plan to drive all the way to our Phoenix warehouse to pick it up?" My husband replied, "it's a clearance item. I assume I am purchasing the one hanging right in the store." After purchasing, it was agreed that my husband would have to come back to pick it up four days later on a Monday. My husband came to get me from the customer service counter where I had been attempting my return, and arrived in time to find out I would have to return again for the refund because it couldn't be processed at that time. 10 days later my husband and I went to pick up our new chandelier and process our previous return. We assumed at this point, based on our experience thus far, the light would still be hanging. Sure enough it was! We returned the light, had the other item's return processed and left without any plans of ever returning! Incompetence all around, and I am not prone to giving poor reviews. Buyer beware!! read more

I have never had such a horrible experience with customer service. I have spoken with over 20 people in a months time and spent a total of 10 hours on the phone, I have been misinformed, hung up on and downright, lied to. I have literally been in tears. All just to return items. At one point in time, I had 3 bookcases sitting in front of my door. Thats actually 2 extra ! In store is great but I would encourage everyone not to order online as its complete chaos ! read more

Nice Looking But Inexpensive Veneered Particle Board Furniture. So to be clear, this is the place to go on a budget for nice looking furniture that is not usually super high quality but does look like it is. This is the place to get furniture for a place you plan to leave in a few years and not intend to haul your crazy expensive furniture with you when you leave. We bought a bedroom set a few years back and I didn't realize it was particle board with a super nice looking veneer coating on the outside until I nicked it and saw the inside sawdust wood. For what the price is, it is what it is and that is really all that it is. I don't like the marked up price tags, and fake sales all the time to sort though. It's like buying a car and having to negotiate your bedroom set and I would rather just see the lower price, choose something and move on. All in all I give them 3.75 stars, but not enough for 4. read more

I would not even leave 1 star but that's not an option! My husband suffers from spinal stenosis and the sofa is too high for his feet to touch the floor and it does not offer the lumbar support he needs. Furniture should be comfortable. I called to start a claim to return it for something different, after a few days I checked the claim status and was told that it was pending, checked claim again today and was told that it cannot be returned because I purchased the floor sample; this is still a current item available. I do not recommend this product nor Ashley Furniture, their lack of customer service amazes me! read more

Very pleasant shopping experience. We were assisted by Jared, who was very helpful and knowledgeable. He was low-pressure and pleasant throughout. He took the time to ask us what our needs and concerns were and showed us exactly what we needed. We purchased a beautiful loveseat & couch and we're very happy with Ashley Furniture. read more

Loved our experience here at Ashley HomeStore!! Jenny was SO AWESOME AND HELPFUL. Highly recommend coming here for all your home needs!!

Louie Medina was a great sales help as I looked around at all that Ashely's had to offer. He spent time to show me the many things they have to offer. If you are in their store ask for him. He is very knowledgeable and helpful. read more

We were looking for a loveseat recliner, and had some specific specs we were looking for. Matthew B. showed us one he thought would possibly fit our needs. It was perfect! Right size, right color, and was very comfortable. Offer d it to us for a reasonable price. Thanks Matthew! read more

Mask mongers ... even though 2,000,000 people in AZ have been vaccinated. It's time to move forward. Respect the people who have respected others by getting the vaccine, but don't tell those that are vaccinated they have to keep wearing masks. It should be up to individuals now, not some business or manager mandating it to shop there. It's too bad for them because I went there to spend some money on furniture .. $8,000 is my budget .. the manager asked us to leave because we refused to wear masks for a virus we have been vaccinated for .. we respectfully obliged and got the heck out .. their loss not mine. It's time to change Ashley Furniture. read more

Bought a kitchen table and chair set from this place a few years ago with a "bumper to bumper" damage warranty, if it can't be fixed, they will replace. Water got under the wood and bubbled it in 2 places, plus there was a white watermark from a drink. Technician showed up without calling while we weren't home, so I rushed back to meet him from a lunch date before he left. I asked if he called first, he said "no, I never do." So I said then how would we know when you're coming? "Oh, my people do that." He took pictures of the table for 10 minutes, then said "Since it's multiple spots of damage, we can't fix or replace it." That restriction was never told to us. My wife was awesome and on speakerphone said "Hey, let him know we'll never buy a stick of furniture from them again." I second that statement. You blew it hard, Ashley. read more

Be ware that all sales are final. They will not accept returns for any reason. We purchased a specific bedroom set because of the matching TV stand and book shelves. We opted to pick up the items because the delivery fee was $300 and waited an extra week so ensure that we were able to pick up everything at the same time. The warehouse was complete chaos and it wasn't until we were fully loaded that they notified us that the TV wouldn't be available for another two weeks. I reached out to store, left messages for the manager, reaches out to the sales rep who sold us the set, was told that we needed to speak to the manager... no returned call. The warehouse gave us the wrong headboard and I had a very difficult time getting this resolved. When I called to follow up about the TV stand, I was informed that I need to wait another three months to get the rest do the furniture. Had this been communicated we likely would have decided on a different bedroom set all together. Everything finally was resolved, but I would have preferred to avoid the headache. My advice is shop elsewhere. Horrible customer service, lack of follow through, and a complete disrespect for other' read more

Great experience with the sales man Mat H. He helped us find the bed we where needing.

they gave me a delivery date, they don't tell me it's going to be delivered two weeks later than date expected and lie to me and say they told me but did not tell me read more

I had a bedroom set delivered only 2.5 weeks ago and saw it at American Furniture Warehouse for $1000 less. Same exact one! Went to the Ashley's store to see if they could match American Warehouse's price and they said they won't do that. I will never buy anything from Ashley's again. read more

Very dissatisfied with my experience!!!! We ordered a couch and a recliner. The recliner was supposed to come, they brought the WRONG recliner. Then asked me if I still wanted the recliner that they brought, even if it was worth A LOT less! Ummm, I want the recliner that I BOUGHT not a cheaper one. We then had a wait to get the new recliner. The couch is on back order. So I have been waiting 2 months for it, I agreed to that. I got a call earlier this week saying it will be delivered on Oct 4th. I was expecting it today, Oct 4th. Today, NO ONE called me, I CALLED THEM today. When I asked when my couch will be here, they said it is on back order again. It will be ANOTHER 1.5 months. They offered me $50 gift certificated. I got rid of my old couch yesterday, thinking I will have one today. I don't want $50.... I WANT A COUCH! Unacceptable! They also messed up on my billing, and attempted to charge me over $1000 extra. I had to point out their mistake. They adjusted it, but only because I caught it. If you want a couch in a timely matter, and the agreed upon time. Don't go here! read more

Went to Ashley's for a love seat. Service was wonderful and the sales rep Showed me a bunch of love seats and even gave us a nice discount when i finally picked the perfect one setup a delivery in a two day. Delivery reps came at the agreed time and setup the love seat, tested all the electric power recliners within 10 minutes. Guy's where courteous and professional. Excellent from a to z Very happy with Ashley's read more

Bought my furniture a month ago and still waiting on part of my order. They've rescheduled my delivery twice because it is on backorder. I can see a week or two but backorder over a month is ridiculous. Sales rep was great, but when you can't provide the products that are bought when they were committed to be available it is deceiving. Don't trust any delivery dates or make plans around having furniture when buying from Ashley Furniture. read more

Great location. Clean and organized. No sale pressure from staff. Great selection of furniture.

Spent an hour walking around trying to complete their 14pc living room set deal, which ended up being a total joke, the selection was very slim. After doing all of that, we get to the end and then we are told we wouldn't get our items until almost 30 days later because they're out of stock....so why are they available and "in stock" on the floor? Why did she wait until the transaction before checking the stock? Makes no sense and was a total waste of my time. Won't be returning. read more

Terrible company!!! We had to wait 2 weeks for a bed, when it arrived there were no screws or hardware attached for it to be assembled. I had to called to reschedule and now we have to wait another 2 weeks for them to order and deliver the hardware! Never shop here!!!!! read more

Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver by the end of July. My family has been without any furniture for a month already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I can't believe how disappointing this experience has been. DO NOT spend your money here. read more

Worst customer service. Told us our bed would be delivered a certain date. The date passed and did not reach out to us. I talked to a virtual assistant and they said this past weekend. They even called to schedule delivery and the date passed again. And guess what, now it's another two months out. I understand the shipping issues but call your customers, don't send a bs email saying delivery is right around the corner when it's not. read more

Do not ever buy the extended warranty on the furniture protection plan that Ashley sells to you from GBS Enterprises. This warranty company will not stand behind their warranty. We had a 26 inch vertical crack in the wooden post of our bedroom set's headboard that occurred naturally. After numerous calls and several photos submitted to GBS they denied the claim, even though it says in the warranty contract they will cover cracking of wood furniture. So do not let Ashley's sales team talk you into buying this extended warranty by telling you they will cover everything because they won't. I might as well have thrown my $500 out the window. read more

Ashley Store - 26 inch vertical crack - Furniture Stores Near Me - Mesa, Arizona

Just went into Ashley's furniture. Should have payed attention to all the reviews. What a joke. Store offers 50% off but require you to add a protection plan. Cheaper to buy online and won't honor online price. Adonis was of no help! Steer clear of this place. Not recommended! read more