Very bad customer service and return policy. I have been a client since 2018 but the company did send me a bad chair and refused to refund my money even though the chair came broken. They would only offer store credit. Also they refused to return my sofa or offer store credit even though I tried to return it the same day because it was too big for my space There is an Indian man there with the name Hesham. And he was the highlight of this entire interaction. He was very polite and helpful but there is nothing he can do since it's the company's policy. I would give him 5 stars and give this company 1 star read more

Starting with Salesman Mark to the store manager to customer service Dishonest! Beware! STAY AWAY The quality of the Dream Cloud has deteriorated greatly since Ashley Furniture bought them. I had this mattress for 5 year and loved it. I just purchased a new one LAST MONTH from Ashley furniture and it has too many defects to list. Ashley furniture service center is only in the Philippines and is beyond awful. DO NOT PURCHASE THIS MATTRESS!!!! They sell you an awful product and will not make it right when things go wrong. 2k in the garbage read more

After looking at living room sets on Asheley's website, I decide to take a look in person at the Oxnard store. As soon as I went in, there were 3-4 sales associates around the counter. A couple ahead me was greeted and was offered assitance. I go by the counter, no one said hello or offer to help me. I was ignored so, I decide the peruse the showroom floor on my own and was hoping someone would come and ask if I needed help. Nope! I must've traveled the whole showroom looking for the living room sets I liked. Still no help. I gave up and passed the desk where the sales associates were standing and still not a word. On the way out the store, I said, "You just lost a big sale!" read more

I had the worse customer service ever. After multiple phone calls and in store experience, I still haven't received support with my exchange and returns (even after I was told that I would). It's been extremely frustrating. I have bought furniture at the Oxnard location and through the website in the past...but will no longer do business with Ashley's (and will not recommend them to anyone). read more

I love Ashley for it's temporary furniture. This one in Oxnard charged me three times today for the couch (I paid cash/ debit ). Salesperson was brand new. She was sweet. But I'm annoyed. She kept explaining why it happened and blamed the fact she wasn't sure if I was actually going to purchase the couch I came to purchase. read more

8 years ago we came here to buy furniture for our new home and had a great experience! We came today to purchase a new mattress and had an amazing experience. Felipe our salesman was such great help! Very knowledgeable and very happy to answer any questions that we may have had. He wasn't too pushy which we loved. Daniel the manager was so nice and helpful when it came to ringing us up. read more

Ashley Store - Testing out the mattresses - Furniture Stores Near Me - Oxnard, California

I scheduled my move around the delivery of my bed and furniture. I took the day off from work as it was supposed to be delivered between 9:30-1:30 pm. 1 hour before the delivery window, I received a call informing me of a delay on my deliver and new delivery date was 13 days later! They assured that they would try to get it delivered sooner, which they did, only late by 4 days but then our headboard arrived cracked, which we refused. Now that headboard will not be delivered for another 2 weeks! Contacted customer service and all they offered was a $25 coupon for my next online purchase. $25 after spending over 10 Times that amount! RIDICULOUS to say the least! read more

HORRIBLE HORRIBLE SERVICE!!!!! I bought $10,000 worth of furniture and the couch lasted a total of 3 yrs the quality was bad they did not stand behind the product. Although when buying the furniture they swore they would stand behind I even bought the extra protection warranty and they basically said TOO BAD The store ,manager also does not care a less about the customer all they want is to make a buck. He basically said sorry - its to bad! Never ever buy from them again! They suck terrible customer care Please think twice before shopping there. They simply do not care about the sale once its over. I should of read the Yelp reviews before buying because, all the negative reviews are the same. Bad quality , bad customer service rude I should of bought at IKEA - BETTER QUALITY better warranty 10 yrs with IKEA MUCH BETTER read more

Look elsewhere when ordering material. Ordered a king size bed, along with my frame in August. I am still waiting on my delivery for the bed frame. No sense of urgency and lack of communication. Our original delivery date got pushed back 2 weeks. We were notified morning of our original delivery date and had already taken work off for the day to accept the delivery. We are still waiting for our frame as the rest of our bed and items sit in our room taking space. To resolve this, we were only offered a 25 dollar discount haha I'd look elsewhere for your furniture. read more

First off, request Johnny, he is very professional, courteous and knows his stuff. Management was also all of above and very helpful. We initially went in just to check out nectar bed systems as Ashley now has them on site and we wanted to see them in person. They ended up matching what was on the cyber Monday sale online and as we were waiting for paperwork to be processed, we came across a living room set that we had also already pre-ordered something similar online and canceled that and bought what they had, as the pricing was just as good or better, we will be back. read more

DO NOT BUY A RECLINER FROM THIS STORE! Spent $500 on rocker recliner. Floor model was great and exactly what I wanted. Abraham was the salesman who sold it to us, saying he would order the same model that we sat in. It gets delivered today and it is not the same chair. It's short in the back (I'm 5'2 and the back of the chair comes to the lower part of my head), so uncomfortable and stiff and feels like I'm being pushed out of it. It took forever to get a hold of them only for them to tell me that there is no return policy and basically "tough sh*t." No explanation on why the chair feels completely different, is shorter than the floor model, and not even trying to match the serial number of the one I purchased and the one that was delivered to make sure it was the same model! And seriously NO RETURN POLICY? Absolutely vile. Don't fall for the comfort of the floor models because you won't be receiving the one you want. read more

The sectional we purchased was not made well and sank down immediately when you sat on it!! Called and complained and they sent someone to look at it. He took photos and told me they would probably Bly not do anything. They did Not do anything and told me it was the way it was made. We bought several items that day. We will never ever purchase anything from Ashleys furniture again! Horrible poorly made couch! I went somewhere else and purchased another sectional. Ill never deal with Ashleys again for anything! read more

After 1.5 months we finally got parts of our orders delivered. We had to reschedule three times because they could not locate our address when we provided all driving instruction in details. They did not call to ask but rather just canceled the delivery. Now we are waiting for 2 more items to be delivered next month. These items are supposed to be ready now. Also, the coffee table we got is not new and there are blemishes. The services are very disappointing. They better improve their delivery crews and customer services, otherwise this business will not last long. read more

Stay away from Ashley furniture. They will say anything to make a sale. My number one objective was to buy American made furniture. I spoke to 3 different reps at Ashley and all three stated that their furniture was manufactured in their Wisconsin factories. Based on that I made the purchase. At the time of delivery at my home the furniture I bought came out of boxes that clearly stated MADE IN VIETNAM. Clearly a case of fraud. read more

We bought an oversized chair (sometimes called "chair and a half") at the Oxnard store for $536.24. We were not told "some assembly required," we were not told that the delivery service would not unpack or set up the (unwieldy) chair. The chair was delivered (it took a month to receive it) and left in my living room. It took quite a while to unpack it, and then I discovered that the feet needed to be attached with screws to the chair. The directions said to place the feet "one quarter inch from the corner edges and screw in using a screwdriver and the screws provided." The screw holes weren't marked AT ALL. Even with measuring from the edges and working in bright light, it was a tough go to line up those feet with the invisible holes. My husband ended up getting out his drill and creating his own holes. In screwing eight screws, there was never an indication of hitting a predrilled hole. We contacted customer service via text three times to explain the issues (not notified about having to unpack and assemble; needing to perfectly catch unmarked screw holes) and basically got friendly-sounding unhelpful advice (make sure to measure, work in bright light, gosh, we're sorry you're having such a bad time, what can we do to help?). When we asked to be compensated, we were offered (and yes, received, 5% back which was $26). Obnoxious experience. I believe this is mostly corporate's fault for selling an IKEA experience at Ashley prices without clearly informing the customer, although the Oxnard salesperson needed to explain the "some assembly required" FOR SURE. read more

we have been purchasing furniture from Ashley's in Oxnard for over 20 yrs now I realize why they only have 2 1/2 stars we purchased a living room set with two recliners on each side of the couch. The metal part of the couch has the biggest hum in it where you can't even sit on it it feels like it's going right up your rear and of course the technician comes out and says they cover everything except for cushion that they've come from China and we can't guarantee it. Horrible customer service I have called several different people at the Oxnard Ashley's and they just keep passing the buck. It's horrible customer service our salesman. Joni was amazing and talked us into the extend program that covers everything on your purchase for five years and it cost us $500 plus it's still under manufacturers warranty and they will not replace it. I will never shop there again please whoever is reading this do not shop Ashley's they try and get you to buy their extended warranty and they make it sound all good and nothing. It's absolutely zero coverage and then when you try to get a hold of somebody in customer service it's all through texting. You never speak to a real person in customer service never they said that they would they would email me never got an email from them, but they did text my husband on his cell phone when the account is under my name and my phone number and my husband is not a Texter so when I go to text them back, it's all through texting you never speak to anybody. It's horrible horrible customer service don't purchase anything at Ashley's furniture. They lie and tell you they're gonna give you the world and you get absolutely zero coverage.! read more

Be careful when purchasing the extended warranty! Paid over $400 for warranty plan and attempted to use it for wood laminate peeling on dining room table but was told I hadn't reported damage within 30 days of discovery so it wasn't covered! BE AWARE and also say damage occurred within 30 days of reporting! Such a scam! read more

could not walk around without being eerily followed by sales associates would look around the room and see her peering around the corner at us read more

We were greeted and helped by Darla and we actually had a fun time kidding around with her and she helped get us a great deal on a very expensive mattress and bed. Thank you Darla and always remember Mario!!! read more

Ashley has once again screwed up a simple order, and their customer service is the worst I have encountered. My wife and I visited the Oxnard showroom and were helped by Darryl Voss ( his business card says - Trusted Advisor). The experience in the store was pleasant, although the ordering process was very slow. Darryl said the 6 piece couch would be delivered in 23 days. I started receiving texts and emails asking to confirm that someone over 18 would be home to accept the delivery, which I responded, yes, every time (1 time should have sufficient). On the day of the delivery, a couch was delivered, but was the wrong color. I asked that they leave the couch until they can deliver the correct one, as I gave my old couch away in preparation for the new delivery. The delivery company said they cannot without an okay from Ashley Furniture. I spoke to four different customer service representatives and received different answers from all of them, with one actually saying the delivery people would come back today to drop off the couch to use while we wait for the correct one. I then received a text saying they cannot do anything until they close out the original order and it can take up to 48 hours to process the correct order. Who knows when I will actual have a couch to sit on! Unrealated, Darryl said they manufacture all their furniture in San Bernardino which is a lie since all the boxes say "Made in Vietnam". read more

We had a good experience overall. Furniture delivered on time and they had good service overall. Couch we got is a little stiff but hoping it breaks in. read more

I got a crappy bed and a crappy couch very bad quality in both. I will never go in the store again.

I purchased a couch from Ashley of Oxnard in late October. After three attempts, they have still not delivered the correct couch. Customer service has been rude and unwilling to resolve the issue, continually responding that only the store can assist me. The store will not take my calls. Patricia Riveria, the sales person who sold me the couch, blown me off. The manager Abraham that she asked me to call will not pick up the phone after our first polite conversation. The last time Ashley was here, they removed the first incorrect couch and abandoned it in front of my house, blocking my walkway, because we refused the next incorrect couch. The driver became so irrationally enraged he attempted to dolly the next incorrect couch into my house. When my elderly mother told him to stop and that he didn't have permission to take the incorrect couch in the house, he threatened her and then stated he was leaving to old couch in the yard just so it would cause a problem and cost us money to remove it. Ashley has done nothing to retrieve this abandoned couch and will not take this disaster off my credit, even though I do not currently have any of their merchandise. This has been a horrible situation, an absolute nightmare. Ashley apparently was sold to a hedge fund, and this is the new business model. I wish I had never set foot in the showroom. This has been a disaster. Do not buy from Ashley, they are not the company they were 18 months ago. I wish I could give negative stars. read more

Buyer Beware! The worst customer service I have dealt with in years. Do not trust them on anything! If you want to test them for yourself, try calling the store or customer care before shopping with them. Good luck getting a person on the line and even if you do, they will not be able to help you with anything. I recently bought a bedroom set from the Palmdale location. I made sure the items were in stock, agreed upon a delivery date, and paid. They began calling to reschedule delivery, to ultimately be told they do not know when the items will be in stock or be delivered. I spent over an hour on hold with customer care just to be told they cannot help and that I needed to call the store directly. I called the store directly just to be rerouted back to customer care. I called the store again just to listen to their machine operated answering service, hoping to get anyone to help. The woman I spoke to a half hour later with, said she could not refund the items until they were delivered back to the warehouse which they also cannot provide an estimated time for. read more

SERVICE: I had a good experience working with Mr. Johnny T during my time at Ashley (Oxnard). HE was professional, informative, and easy to talk to. I appreciated him not up-selling or being desperate for the sale. I can't stand that and makes me not want to buy anything. He was helpful during my purchasing process. I, too, had a great experience with the two delivery guys (don't have their names, but could probably track them). They were professional and kind. WELL: I would use them again. *Note, I purchased the Beachcroft Nuvella Outdoor Sofa. read more

Mark horowitz is to be avoided. Guy is extremely rude. We came in to buy two sofas and will not be buying them thanks to the terrible customer service. Nickel and dimed and talks over you every chance he gets. read more

After paying over $4000 for 3 beds and purchasing warranties each bed fell apart in less that a year and they did not honor the coverage leaving us with broken beds and out 4000$ I would never come here again their furniture is horrible! read more

Do not buy anything from this place Bought a table and Mark Horowitz sold me an extended warranty that is useless Table was a little over a month old and the top fell off of it Extended warranty said store had to cover it store says extended warranty has to cover it ??????? Called the store manager for over a month? Won't take my calls when I call and will not return my calls. STAY CLEAR OF THIS PLACE AND THEIR FAKE EXTENDED WARRANTIES and Mark Horowitz will sell it too you with a big smile read more

All I wanted was a lamp. Just one table lamp. As soon as I walked in a saleslady pounced and when I told her that I only need one lamp she vanished! I found a lamp. Only took 15 minutes. It took longer to find someone to sell it to me. The original saleslady appeared when I had a lamp in my hand but I didn't want her help because she didn't help me find the lamp. I'm at the counter-alone. Waiting for anyone to help. They all looked at me but never addressed my existence. So I addressed several of them but none of them were available. They ALL said that they were helping someone. Hmmmm. I finally got a salesman to help. He asked for my name, address, email address and my cell number. All I want is a lamp. I was going to pay cash. He said that he still needed all of my info. Huh? Ok whatever. I give him all of my info. He then says that the lamp isn't in the system and that he has to wait for a manager. ALL I WANTED WAS ONE TABLE LAMP. I left in disbelief and lampless. I know that its not a word but Ashley's is not a furniture store... read more

My husband & were very disgusted by Art's attitude who is a sales person at Ashley's furniture in Oxnard. I was excited to shop for a new breakfast table. We walked in I asked Art if they have what I was looking for. He directed us to something similar. I grabbed my phone to search online from their website which I had screenshot a picture. He grabbed his tablet & said "here look here instead there's no service here..." I replied "I got service here" he then pushed tablet towards me & said "GRAB IT, GET IT" very aggressive I asked my husband to grab the tablet while I was still searching for my screenshot. Art sarcarsticlly said "Orale !!!like that!?" I didn't respond or reacted. Then I realized the table I want is from a different store. So I started browsing the tablet at the options while my husband was holding it. My husband was asking me "how about this one??" I responded "no I didn't like that one" we were shopping. Art interrupted by saying "well maybe you need to go to Ethan Ellen but you'll be paying over $1,500 or more!" I replied "but the customer gets what they want" I started to sense some rude aggressive sarcastic attitude from Art so I got up and thanked him and wished him a good day Art replied " Oh I will!!" Then as we're walking and he's walking behind I told him I'm a sincere voice "Art you need to work on your sales tactics" he then said " I JUST MIGHT!" followed by " you'll come back we get a lot of returning customers!" He just has to have the last words was very arguemental. I don't know if we caught Art on a bad day or if he was hungover but this experience will prevent us from ever returning. I have a huge family and we are loyal to each other. They will also boycott Ashley. This was suppose to be a fun experience but turned out to be horrible experience. read more

Ashley Store - Furniture Stores Near Me - Oxnard, California

I would say that this location does a good job of presenting some items but I realize not all can be in the showroom floor but it seems a lot that are offered online are not in store to look and touch. The service we received was quick and they do stand behind their warranty as we had some issues with a few Items we received damaged. read more

Johnny Alejo was very much attentive excellent customer service he took his time to show us around gave us options and was very knowledgeable. Very clean and professional store. take it away Johnny Canales! sold!! love my New fancy bed! read more

A lot of options, but one thing I hate is when you walk in and the sales associates flock to you. I told him that we were just looking around (it was our first time looking around for furniture). Normally, they will leave you be whilst you look but this visit they were following us around and staring very obviously at us. It made me feel very uncomfortable. Besides this, they were very pleasant when speaking and the store itself has a ton of options. If you are looking for a place that does delivery on many of their options they do not do delivery. They are a bit expensive, but have good finance options and plenty of sales. They also have a clearance area and a few cheaper options. read more

We just spent the last hour as a family shopping for a couch and a mattress at Ashley. Mark Chavez, our salesperson was exceptionally thorough and helpful during our search and we will be back in the future. Our visit was so calm and comfortable that our teenage son fell fast asleep on a very comfy bed haha! I'd say he liked it! Thanks Mark! read more

Ashley Store - Ashley's beds-so comfy they literally put you to sleep! - Furniture Stores Near Me - Oxnard, California

Horrible place to buy your furniture. We were scammed. We bought $4K couches only for them to be peeling 2.5 years later. The sales lady Darla Wellman told us they were leather couches, we had no reason to not believe her nor did it cross our mind that she would be lying to us in order to sell and make that commission from our purchase. I've called several times: The 1st time they didn't make any notes on my account. That person was Jemia. All she did was post the pics she asked me to send while on the phone with her. The 2nd time I called I spoke to Serlina or Serlyn and she updated the notes and stated someone would call me back with a credit offer in 48-72 hrs. That didn't happen. The 3rd call I made on 2/3/21 I spoke to Ariel and she was loudly yawning and kept apologizing for it, she did so several times. Very rude and she eventually randomly hung up on me. 4th call was right after that (still holding my composure) and I spoke to a Ronise, she told me that Ariel had closed my case number. With no reason and with zero resolution.??? I asked for her to send me to a supervisor which she did and the sup (Melisa) again just said some one would call me back about this issue in 48-72 hrs. I asked her to please follow up with me by Monday to assure I get some kind of update this time which she said she would. That's pending. I have spent thousands of dollars at Ashley home store and I can assure that if this is not handled properly I will never do business with them again. I need new couches now because these pleather ones are peeling after 2.5 years. They sold me their 5 year protection plan for an additional $300 but was told they don't cover peeling. What kind of company is this? Watch out, I'd recommend you take your business elsewhere and DO NOT believe the sales reps, they WILL lie to you in order to make their sales commission. We fell victims of a scam by a company who does not do anything to protect their customers. I can tell from all the interactions with several employees by now (starting with Darla the initial sales agent) that this company lacks honesty and has a horrible out of control culture among their employees. I will be filing a lawsuit if they keep kicking me to the curb like this and I will take this to the newspaper or news to make other customer caution before they are scammed. Anyone interested in solving this issue beforehand should contact me at 8057545284 Thank you, read more

See all

I went in to buy a mattress and was able to do that just fine and effortlessly with the help of one of their employees Julian C. He helped both my mom and me and was very kind and generous. He was also very patient with all of our questions and concerns. He was able to recommend amazing products. We couldn't have asked for a better employee to have helped us out. Will definitely be recommending this place to friends and family and will be having them ask for Julian. :) read more

Our experience at Ashley's was horrible. My mother is blind. She went to Ashley's to buy bunk beds for my children, her grandchildren, for her home. She specifically told the saleswoman, Patricia, that she wanted a bed where the ladder wasn't blocked by the top bunk railing. They completed the transaction, and scheduled delivery and assembly. Once assembly was complete, my mom discovered that the ladder was blocked by the railing, making it unsafe for small children due to having to climb over the railing. Patricia ordered the wrong bed. My mother called the Oxnard CA store and spoke with the manager Abraham who basically blamed my BLIND mother for leaving the store with the receipt that listed the wrong bed, because she should have caught the error. He also informed her that the sale is final. He didn't even take into account that because she's blind, she can't see the receipt, and has to trust the salesperson to do their job. My mother then called the corporate office and was passed around, no names were given. The line auto disconnected after 23 minutes of trying to get to the right person to help. To add insult to injury, Patricia charged my mother a $149.99 for 5 year furniture warranty, which my mother never wanted, wasn't asked if she wanted and she never would have approved. Patrica took it upon herself to add this unnecessary, expensive warranty all on her own to my mother's order. My elderly, blind mother was taken advantage by this saleswoman, and the store/company. I had a great experience with the store in Torrance, so I referred my mother to Ashley's. I feel very guilty that I recommended somewhere that has caused so much trouble and anxiety for her. I will never recommend this company again, and shame on them for their atrocious customer "care". As it stands, we are stuck with an unsafe bed that can't be used, that we were overcharged for. read more

I have ordered a bedroom set 5 years ago no problem I ordered a tv cabinet and recliner and they brought me the wrong cabinet and the drivers were rude and left trash from the packing of the cabinet on the floor and left the chair in the middle of the room as they were leaving they were not happy they had to return it I called my sales manager he said he would call me back in 10 minutes but a hour later I had to call back talked to the manager Kathy and she was no help only saying they would not charge me for them to bring me the cabinet I ordered seriously! I will never shop at this store ever again they are rude and know nothing about customer service my sales rep Darryl Voss who was nice when I purchased it but not so much when I called him he said it wasn't his fault but refused to rectify the situation never again I returned all that I purchased and will tell everyone I know never to shop at Ashley furniture store in Oxnard.they are really bad at what they do read more

Ashley Store - The chair I'm returning - Furniture Stores Near Me - Oxnard, California

I purchased a full size bed, a chest, and a nightstand for my son. I know the price was on the low side, so I fully expect that the quality was not going to be on par with Ethan Allen or Crate and Barrel. The nightstand was good, no complaints there. The drawer on the chest was so small that it really should have been a 4 drawer chest instead of 5 drawer chest. The shading/paint was slathered on haphazardly, but I was able to get the extra off with a magic eraser. The biggest problem was the bed because it was not a perfect rectangle. It was very noticeable after we put the mattress on (see pics). My similarly priced bed frame from World Market didn't have that problem. We had to put some torque on the frame to get everything to fit. I was not happy with the quality of the furniture even after adjusting my expectation accordingly. read more

See all

This review is NOT about the service which is sub par at best and I could go on and on about IF you are going to make your employees wear a mask, it should be worn properly...above the nose. No Yelpers...this is about quality. See those pictures? This couch is 4 years old. It is broken and torn. We did have a nice man out to fix the broken frame part inside...but it broke again. AND the guy who fixed it said the quality has gone down since we purchased it. (I noticed that comment from another review.) Charlene? Do you have a large dog or mean cat? Nope. No pets. Charlene?! Do you have 17 children? Nope. No kids. Beware. read more

Ashley Store - Warranty doesn't cover tears. - Furniture Stores Near Me - Oxnard, California

See all