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    Ashley Store

    2.4 (1.3k reviews)
    Open 10:00 am - 9:00 pm

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    Reviews With Photos - Ashley Store

    Gamini G.

    We recently wanted to change our sofa. Our old sofa was also from Ashley and we had a great experience so I wanted to buy a new one from Ashley as well. Given that it was the Black Friday weekend, we decided to go to the nearby store. As soon as we arrived, it was very easy to find parking. Once we entered the store, we were greeted by a salesperson who helped us explore all the options. His name was Izzy and he was really kind. He showed us different options and gave us our space to explore and take our time. After checking out a variety of sofas, we decided on the one. White glove delivery was an extra hundred dollars, but we didn't mind that. Izzy was kind enough to add a holiday item at a discounted price. We got a beautiful vase. They also had a great deal on paintings. We found a beautiful painting for only $20 and decided to go with it. The only poor experience that we had in store was that there was no one to help us with the loading of the painting. The person at the front asked us to take the painting off the wall ourselves and load it ourselves. Some help would've been appreciated. Atleast the painting should have been wrapped. Once the sofa was delivered, we realized that the sofa had some damages so unfortunately, we had to send it back. However, Ashley was able to send a replacement in a few days and the replacement sofa was perfect. All in all I had a great experience. I just hope that the store provides more hands-on help with wrapping and loading of the paintings.

    Defective furniture
    Sergey S.

    Avoid this store at all costs. I have never experienced customer service this unprofessional, dishonest, and hostile -- all over a defective piece of furniture delivered to my home. 1. Defective furniture delivered Ashley delivered a side table that was visibly cracked and damaged right out of the box. I called customer service within 5 minutes of the delivery, asking for a replacement. The representative assured me someone would call "same day or next day." No one ever called. 2. They denied my call ever happened The next morning, I called again. Suddenly, "they had no record of my call," and insisted I must take multiple photos and "submit them for review." At this point, I honestly lost confidence in their process. 3. Hostile in-store experience We decided to take the damaged table directly to the store. The moment we arrived, the staff became aggressive and confrontational. Instead of helping, the manager loudly insisted that a "technician must come and repair it," even though it was delivered broken. Repairing a brand-new defective item is NOT acceptable. I have video of the manager's behavior and photos of the damaged furniture we returned. The hostility in that store is shocking. 4. Zero accountability At no point did anyone apologize, take responsibility, or attempt to resolve the issue professionally. The entire interaction felt like they were trying to blame the customer for their defective product. 5. Warning to future customers If something arrives damaged (and based on other reviews, this is common), expect: * Denials * Delays * No returned calls * Hostility in person * Zero customer care This store does not stand behind its products and treats customers with complete disregard. Bottom line Save yourself the stress. Do NOT shop at Ashley on Miramar Road. There are many furniture stores in San Diego that actually value their customers -- this one does not.

    I appreciate your commitment to customer satisfaction. However, I was contacted today by the store, informing me that they do not have my file on record. This is deeply concerning, as I have been a loyal customer of Ashley Furniture for 15 years, and all the furniture in my home has come from your store. I am attaching my invoice for reference The same day I have contacted customer service regarding two missing items from my order. After reviewing the pictures I provided, the customer service representative confirmed that the items were indeed missing, and a case was opened to address the issue. I am following up to ensure that this matter is resolved promptly. I kindly request either the delivery of the missing products or a full refund. Please let me know the next steps as soon as possible. I appreciate your prompt attention to this matter.

    Ashley Furniture on Miramar Road delivered a bedside table with a long, visible crack. I called customer service within 5 minutes of delivery to request a replacement. They assured me it would be exchanged the same day or next day, and that I'd receive a callback. No one ever called. The next morning, when I followed up, customer service claimed they had "never heard of my call" and demanded more photos. At that point, I decided to bring the table to the store myself. That's where things got even worse. The store manager became hostile and raised her voice at me instead of helping. She insisted that "a technician has to repair it", even though the furniture arrived defective straight from their warehouse. I purchased new furniture, not something that needs to be patched or repaired on day one. I have photos of the crack, photos of the item inside the store, and a video showing the manager's behavior. Instead of taking responsibility for delivering a damaged item, Ashley made this a frustrating and disrespectful experience. Avoid this location if you expect professionalism, honesty, or even basic customer service.

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    9 years ago

    Elias helped us out. He was so helpful and even gave us a short demo. We will definitely be back!

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    Page 11 of 32

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    Review Highlights - Ashley Store

    Furniture shopping can be a headache, especially when you have a salesman following, bugging you for a sale.

    Mentioned in 16 reviews

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    Greathouse

    Greathouse

    4.2
    (111 reviews)
    1.0 mi
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    Corrie and Katie are extremely helpful and nice. Picking out outdoor furniture here was a breeze…read more The selection has both outdoor and indoor, so if you want inspiration it's a great spot. Lots of different pieces for entertaining as well. The space is large and unassuming which I like. There's premium items so you know you're going to get a lot of wear for the quality.

    This is for the Mission Valley Store…read more I am so impressed with this furniture store. Co managers Paul and Sandi are highly professional and articulate/kind communicators. I saw an announcement for the grand opening of this furniture store in Mission Valley. I called and expressed my interest in buying a vintage looking couch in a bright raspberry-ish color. I know; that seemed like a stretch for the furniture stores here in SD. Paul assured me that his coworker Sandi had experience in both retro design and color, and that he'd be happy to send her over to my home for a consult. He told me that there was a fee for the service, but it would be then applied to anything that I purchased. When I told him that would be fine if I could be guaranteed of said design and color options, he said he'd be happy to send her over without a fee. That was a nice first impression! Soon thereafter, bright and cheery and ever so knowledgeable Sandi arrived with a big smile that matched her positive attitude. She measured, looked at the current state of my living room for color, texture and style, as well as asked me for color/style ideas. After providing her with those things, we made an appointment for me to go to the showroom. In the next couple of days-- even before my appointment, she had sent me a couple of sofa shape options as well as a spot on fabric color. Oh my goodness-- a miracle worker! At my meeting with her in the store, she had me test out the sofas for cushion level comfort and depth. Then, it was easier to narrow down my choices. I was there for a couple of hours. I was thrilled that we were pretty much on the same page about what would work-- as well as our collective philosophy of "thinking outside the box". Accordingly, we came up with a fabulous design-- incorporating design elements from 3 different sofas. As if that wasn't enough, the next day she came over-- again, to fine tune both the shape and dimensions, to assure that it would work wonderfully in my home. My new raspberry colored retri couch will arrive any day now, and I am dying to see it! I can't say enough about Sandi and her level of customized customer service---such an anomaly here in San Diego. Please go visit them at their Mission Valley locale-- and tell them that I sent you. You will thank me later, for sure! Enjoy!

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    Teak Warehouse

    Teak Warehouse

    3.3
    (31 reviews)
    0.7 mi
    $$

    We bought a patio table and chairs in 2020. It HAD a grey finish. After it rained I dried it off…read morewith a big towel. After a while I noticed that the finish was coming off. I thought that maybe it was part of the look that the table was supposed to get over time. Well now its been 3 years outside and if I wipe down the table to dry it the finish wipes off. I contacted customer service and they implied that I used a pint stripper to try and refinish the table. NOPE! This is how it looks but they clearly don't believe me. There is nothing I can do but try and refinish it now. This is all rain damage that should not happen like this. UPDATE: Two days after submitting my review, a very nice customer service person from Teak Warehouse contacted me. They were very concerned about the finish coming off and ended up sending me a special stain that they recommend I use to make the table look new again. I will try it this weekend and post picture as to how it turned out! Thanks for good customer service Teak Warehouse! UPDATE #2 So I just finished putting one coat of Golden Care on the table. WOW! It looks brand new! I am completely amazed. Take a look at the pictures. Thanks for your help Teak Warehouse! I am updating my rating to 5 stars.

    We went to buy a teak bench, prices are pretty high compared to other places. We ended up choosing…read morewhat we wanted and went to order it. The moment we decided to use their overpriced delivery service the salesman's attitude changed dramatically which we decided just to ignore. 3 weeks later when we came to pick up the bench the salesman barely agreed to help me lift the bench and put it in my car (it is a big bench but not too heavy for two people), he mentioned of course this is what they have delivery service and left before the bench was appropriate in the car. One of the worst services I had ever had to face.

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    Today's Patio

    Today's Patio

    4.6
    (39 reviews)
    3.8 mi
    $$

    As new transplants to San Diego from San Francisco we were down to enjoy some sun on our balcony,…read morebut wanted quality comfortable furniture built to last. Isaac Yacar immediately greeted us and explained all about the company and the companies they work with. After that there was no high sales pressure even though it was the first day open after Covid19 shutdown. We spent two hours trying out everything (very large showroom) and narrowed it down to two sets. Isaac gave us prices and then we left. Isaac said good-bye and told us his schedule without any schedule. Two days later we went back and sat for another hour and finally made our decision after we had visited a couple of other showrooms in the area which he encouraged us to be good consumers. The selection and quality did not compare at the other stores so we were comfortable with Isaac and Today's Patio. Due to Covid it would be almost three weeks for delivery, but Issac assured us we would be happy with the delivery company. Once home we tried to reserve our building's elevator for the date of delivery, but it was not available. I called the store and Angela was extremely helpful and worked with the movers to find a date that worked for us. Delivery day Cesar (owner) and Anthony of San Diego called 1 hour before delivery and the 15 minutes before arrival. It was a very snug fit and they both handled the furniture like it was their own. The unpacked and put all the cushions on completed the job in less than 30 minutes. Both were very professional and I will be doing a separate review for them and will use them for any future moves in this area. Everything is even more comfortable than we remembered in the store and are very pleased with our purchase. If you are going to invest in quality outdoor furniture to support your outdoor San Diego lifestyle then shop here and see Isaac Yacar to guide you.

    These guys repaired my patio umbrella when I had considered trashing it. They did an excellent…read morejob. Definitely 5 star service. Highly recommend.

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    Ashley Store - furniture - Updated July 2026

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