Marina M. is an OUTSTANDING Sales Associate at Ashley Homestore (Sterling, VA). I had a fantastic experience on both visits to the Sterling location thanks to Marina! She listened intently to my purchase needs and matched them with high energy and deep product knowledge. She was incredibly professional, customer-service oriented, and made the whole process easy. Hello Ashley upper management!, I sure hope you all recognize her Outstanding service provided; Marina truly went above and beyond assisting with my purchase. I plan to make another purchase too this year (separate item) and will highly consider the Ashley Sterling store again - and because of Marina! She deserves her pay Plus much more! Satisfied customer giving 10-star rating! -Rich (Ashburn) read more

Went to this location to look at a sectional that I kept seeing online to try in person. When we arrived, we were greeted at the door. The woman who helped us was super friendly and helpful, while not being overbearing. We wandered throughout the store and actually found a different sofa and love seat combination what was on a really good sale. Very comfortable and good price! It was delivered just two days later and we love it. We would recommend this location as the sales associates were friendly and the store was clean and had a good selection. read more

I would strongly advise against purchasing a bed or adjustable base through Ashley Furniture (Sterling). Based on my experience, I simply do not trust how this store conducts business. This will be my last purchase at Ashley entirely. I made the mistake of purchasing a Stearns & Foster mattress and adjustable base from Ashley for about $4,600, on Feb 12th 2026 and I completely regret the decision. It has been a huge waste of time and disaster overall. - I should have read the reviews, many customers are having issues. Please do a simple search before you proceed with any purchases at Ashley to make an informed decision. Recommendation: If you are considering purchasing a mattress or adjustable base, I strongly recommend buying directly from the manufacturer instead of going through Ashley. In my experience, Ashley adds no value and only creates unnecessary delays and frustration when problems arise. The customer support lacks accountability, is consistently unhelpful, often rude, and resolving issues can take a month or more--if you are lucky enough to make progress at all. The problem: The adjustable base began making a loud noise when used. I reported the issue within two hours of delivery, yet it has taken over a month just to make minimal progress. During that time: - I was sent to the manufacturer three separate times, only to be told they do not produce this adjustable base and haven manufactured the base in 6+ month. - The manufacturer said Ashley incorrectly directs around 15 customers per day to them for products they do not make. - I was asked to submit photos twice because someone apparently closed the ticket without resolution. - Weeks passed without responses. - I was told an exchange ticket had been created, only to later find out that it had not. Now, after more than a month, I have been informed they will attempt to repair the base rather than replace it. This is going to waste even more hours of my time and extend the timeline by weeks/months. Best case scenario 4 additional weeks, 1-2 weeks for parts to arrive and possibly 1-2 week to schedule the tech. The good The selection sales staff was well informed and helpful right up until you make the purchase. read more

We originally had a good experience with this store until within 48 hours we found it the dining room table we purchased would not fit in the space; unfortunately, the store manager directed us to a table that would not fit in our space. When we called the store to cancel because they had not even set up a delivery date, they said they would not refund our money and would only give us a store credit towards buying something else; which there is no other dining room tables that were acceptable. They said it was store policy that canceling after 24 hours would only give you a credit even if the furniture was not scheduled for delivery to date. Online policy with Ashley stores say you have 48 hours prior to delivery date to cancel the order for a full refund and they would not honor this. read more

I visited this showroom yesterday with my wife and our 7-year-old son, intending to shop for furniture. From the moment we walked through the doors, the experience was incredibly uncomfortable. When we entered, a large group of sales staff (both men and women) were crowded together, busy in some sort of discussion or meeting. Instead of pausing to greet us or offer help, they looked completely uninterested in assisting us and just stared at us as if we were interrupting them. Eventually, one employee approached us, but instead of guiding us, he simply gave us brief directions to go look at the sofas by ourselves and walked away. To make matters worse, while my son was looking at the furniture, a member of the cleaning staff approached us and told me that my son was not allowed to sit on the sofas (he was simply wearing a standard raincoat and casual clothes because it was raining outside). Singling out a child in a family furniture store is completely uncalled for. We were dressed in perfectly clean, normal weekend casual wear, but we were treated as if we were an inconvenience. Because of the blatant lack of customer service, respect, and hospitality, we walked out without buying anything. We will be taking our business to a competitor who knows how to treat families with basic dignity. read more

We had a wonderful experience ! Muhammad is the person to go to if you need any help ! He was a great and quick with our whole experience . 10/10 read more

We have been shopping for a sectional for quite some time. We saw some low end ones that could've done well and we've seen some very high-end ones that would've worked, but we're very expensive. We came to Ashley today, and met Marina and Abdullah, who helped us so much. Marina helped us with our measurements and understanding what would work. She helped us pick out an accent table. We were very happy with the service and we have made a big purchase for our home. I highly recommend Ashley store in Dulles Plaza. If we had come here first, we wouldn't have gone to any of the other places! read more

Ashley Store - We procured this set here. So you can't have it! - Furniture Stores Near Me - Sterling, Virginia

Sayed and Marina were very helpful and patient. Were able to fit the piece to our home.

I worked with Muhammad, and he was wonderful! He greeted me when I came into the store and helped me throughout the buying process. He was very patient and listened to my needs. Ashley had a wide selection of furniture at decent prices. I purchased furniture for my bedroom and living room and financing was easy. They were running a great promotion. Delivery services could have been better with better communication, but I won't let that overshadow my in-store experience. Even when delivery messed up, Muhammad helped fix the problem. I would shop at Ashley again. read more

Joana was amazing! She is personable and really listens to your needs. She is patient and walked us options including financing options.

DO NOT BUY anything there especially a Matress !!! I'm going to list the reasons: -Overpriced I bought a Sealy Matress Princeton Euro top Kin same one direct on Sealy will cost a fraction of the price. -The Matress Cost $1349 -the made me buy a Matress protector of 300 USD dollars to apply warranty. -the Matress protector is plastic you cannot sleep with noise and make bed stiff and more hot than already is - I'm trying to get a reimbursement unless the Matress protector but is impossible . -Customer Care department cannot make any decisions, they make me wait and saying it will take 2 weeks reimbursement it's been 2 and a half months. -is like a job calling to follow up is terrible. -I think they try to make me desist and forget about the money. -Please read very carefully the smalls letter about devolution or warranty. -I saw at Costco they have Sealy and prices are near to 500 USD dollars so I feel robed and naive. -I cannot return the Matress even when is not even 90 days. - Is a horrible business, terrible management and customer care, really ? the name is not matching g at all with the service they are offering. Horrible experience, terrible nights sleep, feeling stuck with this Mattress. read more

Experience was great. Worked with Joanna. She did a great job helping me find the items I needed and advising me on what would look good together. Will definitely be coming back when I need more furniture. read more

Worst store, please keep away! It is a one time buy. Don't believe on Salesperson! Once you bought you can't return or exchange!! read more

Tony helped us through selecting a couch, recliner, tv console, side table and a new mattress. He answered numerous questions and supported my decision making that is never quick! read more

Was able to quickly find something at a reasonable price which met my needs. The salesman, Ali, was very helpful and informative. read more

Ashley Store - Sleeper sofa - Furniture Stores Near Me - Sterling, Virginia

Please go see Tony for any of your mattress needs!! (He also does furniture too) I had the most amazing experience with him. He was patient and took his time to show me what would be best for my back and support. Absolutely phenomenal customer service! Quite frankly Tony might possibly be one of the best customer support this company has!! I brought my friend and she ended up buying a pillow just based on the presentation that he gave us. read more

Muhammad and Haroosh were excellent! their knowledge base was unparalleled. we purchased a living room set and mattres.

Purchased an expensive leather power reclining sofa and purchased the warranty because the saleswoman said it covered all things associated with it, i.e.. electronics, motors, material. The seating area on the left side has rolled up under the material making it unusable. Made claim with the Asley warrantee company who told me that they only cover surface area's, not structural or internal construction quality. The store doesn't care that what they sold me is crap. read more

We found a great couch for our first house and for a great price! :) Debora and Cameron were super helpful!

Great quality products with reasonable prices. Lacey took the time to understand our needs and recommended the furniture which fits our needs. highly recommend Lacey. read more

We bought a recliner from Ashley in Green Bay Wisconsin. We had it less than a week. It had heat and vibration settings. With in the time it came home, it was about 5 days and the heat and the vibration didn't work. We called the store. They told my husband that it was a factory mistake and we could send the chair back and replace it with a new one. Then on another call, they told us we could bring it back and they would fix it. We don't want this chair. For the price we paid it should of lasted more than 4-5 days. Poor,Poor service. We are stuck with a POS chair and they wont do anything. Honestly, we want our money back and will go shopping someplace else and find a decent recliner. No photo's to show because the photo's will not show anything wrong. What will we do if they won't make good on the chair. Jim L. read more

We bought 2 expensive Next-Gen DuraPella Performance Fabric Dual Power Love Seats. The one I sit on now sinks in the back corner and the power recliner notches when lowered. Out of warrantee of course. So I wanted to get the matching recliner $1,499.99 (online Price). They tout the price match thing, even in their commercials. The price match is a total sham. Basically, they will ONLY price match with Amazon (which doesn't sell that chair). You can find 50 of the same recliners with much lower prices on line, and they will not honor any of them. The Sales person at the Sterling store says they would price match, however, the places I gave them with the lower price I was told sold their Ashley made uncertified product. And they would not honor them. I called another Ashley Store. They wanted $2,000.00 for the same chair. That's $500.00 more than their on line price! I told them I found 2 other furniture companies the had the chair for $1,000.00 and $1,200.00 respectively. The sales person was rude and disrespectful. I asked to speak to her Manager, she said, and I quote; "My Manager's not here, you can deal with me." I now see why their average Yelp review is 2.5 or lower. read more

Shamila was knowledgeable, genuine, and great to work with! She pointed us to products which would suit our needs and lifestyle. We have been very happy with our purchase process and look forward to getting our couch delivered! read more

Ali was extremely helpful ! And so was everyone else. Prices are great as well, along with a large variety to choose from.

Great service from Sayed. Very knowledgeable about product and helpful with the ordering process. read more

Ashley Store - Couch from Ashley Furniture. - Furniture Stores Near Me - Sterling, Virginia

If you read no further, please do not waste your your money here. THIS PLACE IS A SCAM. Purchasing furniture here was the worst mistake my wife and I have ever made. A $7,000+ purchase and our furniture delivery was cancelled and has no future delivery date. Conveniently, I cannot get a straight answer from anyone at the store or in corporate customer service. We stupidly placed two orders because we really loved (when ordering) our salesperson, Dave, and believed we would actually receive the furniture we paid for in a timely manner. Months later, we received no delivery of furniture, but were given multiple dates. It was the biggest hassle to cancel our orders and get my money back. I had to speak with numerous people over the phone and jump through hoops. I do love the quality of Ashley Furniture, but you can purchase it through other vendors, like Wayfair, who will deliver in a timely manner and build it in your home. read more

Ashley Store - Our beautiful new bedroom set! - Furniture Stores Near Me - Sterling, Virginia

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They sent broken items and they charged full price. Called customer service and they said items are not returnable. Now I have broken items because I told them that we paid full price for a new item and not a repaired item and they said go ahead and dispute with your bank because they cannot help. If you order from them it's guaranteed to arrive damaged and they offer fixing your furniture sometimes but anyone that sees it can tell you bought it from a yard sale or something. Be aware with their customer service. They are horrible read more

Shamila was great! Met me at the door. Listened to my needs. Showed me options. Leaving happy with my purchases.

My review for now is solely based on my shopping experience. I need new furniture and needed to narrow down my choices. The reviews honestly are scaring me. Lol. However, I had Imari as my sales rep. Who took her time in showing me exactly what I needed. I like that she gave me space to browse without being pushy or annoying. This location has nice selection of items, better than the one close to home. However, checking online, I noticed that the prices in store is a lot higher. My sales rep, honestly stated that the store is privately owned etc. We are talking a difference in hundreds of dollars. Throughout my time at the store, I was asked by several reps if I needed help. That's good, I guess the weekend is the best time to shop. The negative reviews seem recent and I'm not sure if I'm gonna order, plus the delays with shipping due to the pandemic seems a little longer than usual. However if you're in the area and need a good sales rep, ask for Imari. read more

Ali provided exceptional customer service. He was patient, knowledgeable, and genuinely cared about helping me find the right pieces. He made the entire process smooth and stress-free. read more

My review is based on my experience today with trying to purchase two nightstands. I spotted two nightstands during a recent store visit. After returning home to ensure they worked, I called Ashley to do a purchase over the phone. The online price was $830 and the in-store price would have been $920. I asked if they could price match (as they've done that doing a separate purchase for me not too long ago). The salesperson was nice enough to "check with the manager" on the price matching. After returning to the call, I was told the manager said "we can't price match". While this may not seem like a huge deal, it did not sit too well with my "do-good" attitude. Sadly, I informed the salesperson that it was a deal breaker because I would also have to pay delivery (you're also not allowed to pick it up yourself). It's all about concept. I will now go happily pay double the price for better customer care. One star because the salesperson understood my stance. read more

We were looking for a sleeper couch and Ali helped us to find the one and offered us multiple options on how to get it. Very satisfied read more

Stay away from this store! They engage in deceptive and harmful tactics. To obtain interest-free financing, the personnel make you sign up for electronic billing. Then, after the first month of not receiving a bill electronically or by mail, they report your account as delinquent. When I called to find out where the bill was, they admit their error and refuse but refuse to recall the late fees and delinquency reported to the credit bureau. It is just not worth dealing with untrustworthy companies like this! Their furniture is manufactured in China or other countries, and we still have not received all the merchandise we ordered, 3 months later. STAY AWAY from Ashley Homestore!!!! read more

The service today at Ashley Furniture in Sterling was fantastic! Suhail was patient and knowledgeable. He took the time to answer all of my questions and assist with my sofa order, which is scheduled to arrive this week! read more

Nadia was very patient with us as we looked at multiple choices and then super helpful getting the order placed. No one was pushy and we didn't feel rushed. It was a great furniture buying experience! read more

Carlos you are so quick to turn aound And We love the deal what you provided. It was nice doing business with you read more

Ali was amazing in helping us. He really took great care of us and helped us get the best deal possible for our bedroom set. Please ask for Ali if you go to this location! He's awesome! read more

I cannot tell you what a GREAT experience we've had here in the Ashley furniture store of STERLING Virginia! They were exemplary in their timing their deliveries of pricing and matching and the sizes and colors the kindness of the management staff the owner and my EXCEPTIONAL sales person Sarrah ! I will be certain to revisit picking out my accessories to go with filling my house with their furniture from my living room my dining room and my bedroom I highly recommend this specific location as being the best in all categories! Thank you so much we will be back!! RRamos read more

Ashley Store - Furniture Stores Near Me - Sterling, Virginia

My experience here at Ashley furniture was great. Everyone is very attentive and we received help from Sayed , very professional and fast , will definitely come back and purchase from here again ! :) read more

We had such an amazing experience with Sarah! She was a joy from the beginning and made herself available to answer every questions we had. Sarah helped us buy many great quality furniture and ensured that we got the best deal with the furniture and delivery. It would have not been a smooth experience without her help. We are so grateful! read more