Clean office, reasonable treatment prices, and a good looking staff.. What more could you ask for?

The staff is nice and easy to work with but......my husband and son had work done here. Our insurance, it turns out, is crap! The dentist and person who administers the injections were clearly trained by 16th century back alley dentists. They were BRUTAL! It's been about 10 days and my husband's jaw still hurts from them pushing on it. He was in the chair for more than 2 hours being fitted for a crown. His shots started to wear off while he was in the chair and he refused another shot and decided to deal with the pain because the shots were so painful. Within the first couple of days after, he noticed all of the spots on his tongue that they had nicked with their utensils while they were working on him. He is still dealing with cuts on his gums and tongue. We know that he has to go back because the crown isn't in yet and he still has a temporary, but there is no way I'm sending my other kid or going myself. I gave 2 stars because their staff is actually very nice. UPDATE: We just got done with my husband's follow up appointment to have his permanent crown placed. The appointment took a little longer than they said it would, but that wasn't the problem. As I was in the lobby waiting, I shared with the person at the desk information on how much pain my husband has been in for the past 2 weeks. Apparently, as I was having this conversation, my husband was in the chair being further tortured. When they took the temporary off, the hygienist shot cold water on the exposed portion of the tooth and he nearly jumped out of his seat. It has been nothing but painful experiences with this place. Going to skip dental care for myself as to avoid the torture of medieval dentistry until my insurance will allow me to change dentists. I originally gave 2 stars, but I took one away today. Also saw something on the news to do with an Aspen Dental scam regarding unneccesary procedures and products that have been pushed on patients. Troubling. The more you look, the more you find. read more

Worst experience ever! Went in because they are on my plan MaryAnn the hygienist barely spent 5 minutes checking my teeth told me I needed a deep clean (which I've never needed before in 41 years) decided to do it, made the appt but changed my mind because of the cost and wanted to just get a regular cleaning for the time being and was told no that I had gingivitis all the sudden and that they can't legally do a regular cleaning since that's what the doctor put in my chart (which was never told to me while I was there). Well my coworker worked at a dental office for years ran it by her and she said all I had to do was sign a waiver. Then upon trying to ask to get my x-rays released to go elsewhere she started arguing with me and would not let me finish a sentence!! So unprofessional I would rather pay out of pocket then ever step foot into this joke of an establishment!! Only positive is the x-ray tech was very sweet! read more

It was my first visit and I was impressed. The environment is sparkling clean, modern, safe, and welcoming. The front desk staff is efficient, and friendly. The young woman who took a full set of state of the art X-rays was kind, knowledgeable, and made me as comfortable as possible. The next step was a complete examination of my teeth and gums- quick, efficient, and impressive. The dentist was introduced and after reviewing my problematic six tooth bridge gave two options for a solution. He was extremely professional, clear, and compassionate- downright perfect. The exam and X-rays were complimentary as was his advice. Thank you Aspen dental for a pleasant experience. read more

went to aspen dental for a deep gum cleaning and had the hygienist noura Benrahou perform the services. noura is fantastic. very efficient and informative and pleasant to talk to. i am very happy to have found someone so capable in st augustine read more

My wife needed a bridge glued back in was told oh no we can't do that what you need are 3 implants $18,000 or some other option $8,000. Really so the bridge that worked for 15-20 years won't work anymore. had the same thing happen to me the Dentist said I needed other work I said no just want it glued back he did it. That was 6 years ago no problem $300. Dentist today don't want to fix teeth anymore just do implants for 10's of thousands. read more

The staff was so accommodating and most importantly, on time! Noura took great care of me. She gave me samples and suggestions for my sensitivity. It was such a pleasant experience. read more

I would not recommend Aspen Dental/Kevon Rennie for any dental services. I moved to St. Augustine in 2016 and needed to find a new dentist. I signed up for a dental plan in late 2017 or early 2018. While looking for a dentist my daughter suggested Aspen Dental where they had recently started going. She cautioned that I should request the female because Dr. Rennie just wasn't "as together" as his wife. I went in early 2018. As luck would have it, Dr. Rennie was the attending dentist. He had x-rays done, reviewed them and then drew up a treatment plan. The first in the plan was a deep cleaning. He recommended the removal of the wisdom tooth in the upper left quadrant. I had the deep cleaning done and was told I would be notified of when to return for the next maintenance cleaning. Much later in 2018 I realized I had never received a notice! I made an appointment because I thought a filling had fallen out of a molar and my tooth on the upper left "felt funny". I made an appointment and Dr. Rennie came swooping in, looked in my mouth, popped a piece of food out of a tooth and said, "You need a filling in the #16 molar and a crown on the lower right tooth. The filling fell out because the side of the tooth sluffed off and the filling had nothing holding it in." And he was gone! He never referred to my chart...I made the appointment to have the filling done on, what I thought, was the tooth in front of my wisdom tooth. I never dreamed he would schedule a filling for a tooth he had already identified as needing to be removed before the dentin was fully worn through and the nerve became involved. The day of the appointment, Dr. Rennie was out so Dr. Powell came in to do the filling. She drilled and packed after giving me at least three injections of novocaine to numb the area. For three weeks I couldn't open my mouth enough to get a forkful of food in. When I could get food in my mouth the pain was excruciating! It hurt to breath, it hurt to eat, it hurt to drink. I went to another dentist and discovered through x-rays (none taken by Dr. Rennie prior to the filling) that the tooth ordered filled by Dr. Rennie was the same tooth he said needed pulling! Dr. Powell had drilled through the dentin right to the nerve and then packed the filling right up in there so it laid against the nerve! Every bite was pushing on the nerve! Had Dr. Rennie bothered to look at my treatment plan that HE laid out, the tooth would never have been filled but extracted instead. I was charged $95 for the filling and then had to pay $120 to have the tooth extracted two months later. On top of that, my son-in-law is now changing dentists because four out of six fillings put in by Dr. Rennie fell out in about a year! When he returned to Aspen Dental about the issue he was told he would be charged again to have the filling replaced! No guarantee on the work! AND one of the fillings that did stay in place had a lip hanging down the side of the tooth with a gap between the tooth and the filling that was trapping food! Shoddy work! I have fillings in my mouth that are almost 60 years old and this dentist can't put in a filling that stays more than a year! RUN! Run as far and as fast as you can from this dentist and Aspen Dental! read more

Noura did a wonderful job providing exceptional top notch service for my dental cleaning! She was kind,patient and courteous and met my needs and expections! I will definitely return to this Aspen dental in st Augustine and request for Noura and recommend her to my family and friends to being a patient there as well. Overall it was a great experience! read more

I went for a first visit and the dentist rambled off all these things I needed done. Of course even though I have dental insurance, 99% of what I needed was not covered they said. After I left her chair, I went into Phyllis' office who sat there and typed in all these codes. She then printed out the sheet and said this is how much everything will cost you. Can you help with the costs I asked. No was her reply. I glanced down at the sheet and saw that they were charging me for the 3 cavities. I said my coverage covers in full cavities of 2 per year. Oh she says and types in more codes. I then look and say why are you charging for one cavity? Phyllis says because you are only covered for 2 per year. I then said, then take it off and in January I'll have the third one done and it will be covered. She did not like that I suggested this.I then called after I received and email offering me 25% off dental and dentures. I was literally on the phone OVER AN HOUR trying to make an appointment. I was put on hold at least 6 times by the young receptionist. All I wanted to do was make a appointment and go over the total amount I would owe the day I went in. Then I was told I had to literally go in and pay for everything that needed to be done PRIOR to me going in for the work. I said I was told that all work had to be paid for on the day of service? No I was told I had to drive to the office pay in advance then I could make an appointment...Then I wanted to apply my 25% off coupon and she told me that oh no that is only for people who do not have any dental insurance. I said that is not specified and legally they had to give me the 25% off. Then yes I was put on hold again. When she came back I asked if I could pay in full over the phone and give her my credit card and she said no. Now at this point I feel like they really don't want my business and I kept my cool. She said she could take the 25% off and then started adding to my bill procedures that were not needed. I tried to stop her and explain that she was adding the 4 month down the road maintenance and not to include that. Yes you guessed it, once again I was put on hold. Now to make matters worse, Phyllis picks up the phone during one of hold sessions and answers, what can I do for you today? I say, excuse me but who am I speaking with please? Her answer, Phyllis. I then say say hi Phyllis, but I don't know who you are so what do you do at the office and why was I transferred to you? Her answer, well I can't help you anyway because I am with a patient right now, so I'll have to put you back on hold...Now a man who said he was a dentist picked up the phone. He did NOT give me his name so I literally have no idea to whom I was speaking. He asked what the issue was and I went down the list that I had already gone down THREE TIMES with the receptionist and I told him the full amount I owed and he agreed that I was correct as far as what services were needed. I then said and I can now take the 25% off. He then put me on hold and the girl also with NO NAME came back on and told me that now they would NOT ACCEPT the 25% off. I said but you just told me you would accept it and she said no it only covers dental work. I said I am having dental work. I said what dental work is actually included in this coupon and she her reply was, Um....just fillings. I said this is legally not right as there is no clause nor anything specifying what the 25% off can and cannot be used for. At this point my heart was beating and I had had enough. I checked with TEN OTHER LOCAL DENTISTS in the St. Augustine Florida area and told them what I needed and Aspen dental was the highest out of all of them. They overcharge and are so unprofessional. Never in my life did I think making a simple appointment for a dental visit and to give them business would be a major ordeal. There is no customer service and for all of them to not be willing to give you their name tells a tale...STAY AWAY THERE ARE TONS OF OTHERS TO CHOOSE FROM... read more

Took my money, drugged me, cut me open, and pushed me out the back door. 10/10 would go again.

I (like many others) hate the dentist. I have pretty bad anxiety over it. I hadn't been to a dentist in about 3-4 years but I could feel that I had some cavities. So I chose Aspen Dental knowing nothing but the fact that it was part of my insurance network. My first visit I found out I had 12 (!!!!) cavities. Panic immediately set in. I actually cried in the office. Everyone was so nice and understanding of my fear. After talking with Dr McCaulley we set up a plan. 5 visits later and I'm almost completely done with fillings and crowns. Every visit has been scary for me due to my anxiety. They've been so considerate and let my boyfriend come back with me to keep me calm. Dr McCaulley and T have taken their time to answer every single question I've had and explain everything they are doing to me each and every visit. I've never had to feel uncomfortable or embarrassed. When I've had to get to work after an appointment they make it a priority to get me out on time. Each room has a TV so you can watch/listen to something to distract you or entertain you if you have to wait at all. The office is clean, every single person has been so friendly and kind. I could go on and on about this place. Although I still get nervous to go to the dentist (I don't think that will ever go away ) I actually look forward to talking to them and joking around with them. It all feels so genuine. I would recommend this place to anyone looking for dental care. read more

went for a yearly cleaning and exam which was fine. on the follow up appt they said I did not have an appt even though I had their card with appt date and time. they had sold me fluoride toothpaste and rinse which they said was $27 but then billed me another $27. I tried to have this removed from my bill but they said each were $27. the end of our relationship came when they called to remind me of my 6 month check up/cleaning and said it was not covered under my insurance. I have full coverage for twice a year check up and cleaning. I cancelled that appt and am now looking for another dentist. read more

Had an amazing experience. Everyone was really nice and very helpful. My dentist noura was so gentle and sweet. I would recommend this office to anyone. read more

Great office attitude and wonderful staff and dentists. Will continue to use.

Unlike any other dentist visit I have ever had. Everyone was extremely nice and helpful and went above and beyond to make my visit amazing. Highly recommend going here. read more