Never again and I can't believe that they consider themselves home health care. Thirteen days after my husband's discharge from the hospital, a nurse finally showed up. He had exactly 6 PT visits and they closed his case. A 76 year old man who spent 27 days in the hospital and has suffered from MS for over 30 years. He was diagnosed with Encephalitis and barely survived. Sorry, but just writing him off like that, is wrong. read more

AVOID AT ALL COSTS! Assisted will never give you anything in writing (very convenient bad business practices) and will only send a brief text of introduction after taking your credit card information. They will not make an evaluation appointment without taking your credit card WITHOUT PAPERWORK. They do a "bait a switch" and will set you up with an "assistant" for services after the initial evaluation that isn't licensed with minimal training/experience. Diana is a nightmare. If you ask questions about their policies, she gets nasty. She will say whatever she has to for your money and will lie to your face. Horrible experience. I feel sorry for their older patients who wouldn't be able to complain or post a review themselves. read more

Marni Martin - Spiritual Counselor from Assisted Hospice in West Covina assisted us with the Bereavement process (My dad, Robert Oh was a hospice patient and passed away in June 2020). Marni continues to Counsel my mom, who has recently fallen into depression. Marni's support and care has been an uplift for our family! Thank you Marni!! Gratefully, Kimberly Oh Hirotsu 5/17/21 read more

We are very pleased with our recent services from Assisted following surgery. *Kudos to Lori D. For encouraging help in Physical Therapy. Her personal interest in the improvement is very highly valued. She's an instructive motivator. *Shout out to Jameson R. our home health nurse for his conscientious attention to the patient. He follows progress at home and instructs family caregivers thoroughly. We have been very happy with with these two stars and others read more

They provide nursing services for my special needs son, the entire staff is amazing and very accommodating! I refer them to anyone looking for in home care for their loved one. read more

My 81 yr old father had throat cancer. He had aggressive radiation and chemo plus one year of immunotherapy. We thought we were in remission however his tumor in his throat quickly came back. He went through another aggressive round of chemotherapy but it just wasn't helping. My dad decided he didn't want to prolong his life if there was no actual cure. We found out that a hole had developed in his throat from the tumor. From there, he was put on hospice. Assisted has helped my father, myself and my family so much during these last two weeks. My dad always said to make sure he is not in pain and I believe he was comfortable when he passed away. Assisted nurse Claudia was excellent and very attentive to my dad. If we needed something, they got it for us very quickly. Assisted also sent a spiritual counselor to speak to myself and my family and she was a godsend. Exactly what we needed to open up conversations we were afraid to have. Ana was also a big help and gave us some great advice on how to make my dad comfortable. I've worked with Home Health agencies before for my mother in law...sometimes they showed up and sometimes they didn't. Most times it'd be different nurses-it was crazy. So I was very fearful about choosing the right company to work with for my fathers hospice. Also the companies that work with Assisted were excellent with their deliveries. They brought us the correct equipment timely and accurately. Assisted made our journey with our father much less stressful and gave us peace throughout our final time with him so we could just be with him. I would definitely recommend using Assisted for your needs! read more

This company is awful. So much for the company name "Assisted" I receive no help whatsoever. Communication from the staff is the worst!! They're rude and highly unprofessional. They never return my calls. I have to text them for answers. If i call to speak with my coordinator they ask who's calling, I'll say my name, and i get the same answer: "oh she left home already, call again tomorrow." They have sent inexperienced nurses without a full day of training. And I don't mind so much the "inexperienced", but at least coordinate and send them to get familiar with the patient for training a day or two. When I called to follow up, one of the coordinators (won't mention her name for now) had the audacity to say to me "well why didn't you train her"... like sure let me take over your job too. What kind of business with no work ethic do they run here??? I've had great nurses. Some which learn to adapt quickly. However, the staff blames them for everything because they can't keep up. I've been with them for years and yet I get treated poorly. I'm just very frustrated at this point and plan to switch to another company soon. read more

AHH is truly a godsend business. I dealt with another hospice agency ages ago when my aunt passed away and it was unpleasant. AHH was very accommodating for my uncle on hospice. Clearly by far I wish to thank Kim Acosta for all the care and compassion she has given my uncle. By far a lot of medical professionals seem to lack these qualities. Although my uncle was grumpy, Kim was able to click well with him. She was always on time and knew how to take care of my uncle with his medical needs. All of the staff especially Kim were pleasant and easy to speak with. Thank you again AHH for everything. read more

My 85 y.o. dad had to relocate from the East coast to be with us in California due to an injury. Patty G./Assisted Home Health was referred to me by a physician's office and she has been a life saver! Patty made the transition super easy - she is a great communicator and took care of everything we needed to get started. She responds very quickly and always finds solutions. The nurses and therapists on staff are also phenomenal, especially Jameson. He's a great nurse - really caring, listens, and very knowledgeable. I feel like my dad is in great hands when he visits. The physical therapist, Esmeralda, is also wonderful. Can't say enough about this company. Thank you Patty!! read more

I am rehabbing from a total knee replacement and all my friends say the rehab is torture. Well, my PT rehab with Mark is a positive experience albeit hard work, but had nothing to do with torture. He is very encouraging, very knowledgeable, pretty much on time for his appointments and a very nice person. The same experience goes with the home health nurse. Kim is a very positive person as well. She explains how to dress my surgical wound and what to do to avoid infection. I give 5 stars to both persons and same goes with Assisted Home Health. read more

We used Assisted Home Health after my mom's hip surgery. Both the nurse and the PT are excellent, especially, Kevin, the PT. Kevin really went out of his way to rehab my mom. His PT technical knowledge and patience really helped my mom to regain her physical strength. Their customer service is top-notch. They are responsive and always follow-up with our requests. We have been using a few of other home health companies in the past 2 years since my mom's surgery. By far Assisted Home Health is the best. read more

I have a disabled brother diagnosed with Cerebral Paralysis and Epilepsy, who requires assistance in absolutely everything, as you can imagine this is a lot of work and can be challenging on our family when it comes to having some time off or finding appropiate help for when my mom needs to work, it is hard for my mom to feel safe with a caregiver, because she needs to know that her son is safe and well taken care of... when Cindy came into our lives, she more than exceed out expectations, she os an amazing caregiver to my brother and he simply adores her! Every time she comes to our home, my brother radiates happiness, in return that also makes us happy and comfortable leaving him in her care. When she is with him, we are not at all worried about him, because she gives us peace of mind.. she also accompanies my mom to doctor appointments where she is more than helpful. We have been blessed to have Cindy in out lives for a couple years now, and with that being said, she has become more than my brothers caregiver, she is definitely part of out family, and we don't see our lives without her. On top of everything, she is also great with small children, whenever my little ones are around she is so sweet and loving to them, they ab love having her around too! Thank you Cindy for all that you do, and for being a part of our family. read more

Patty is a wonderful representative of the company. She provides excellent customer service to the physicians and patients alike. Assisted sees the patients in a timely manner. They're very professional and knowledgeable. They care about the patients and put the patients and their needs first. They are a top notch company! read more

Patty is amazing she is kind she's a great representative of this company. It seems like she loves what she does and she loves all her patients. We need more people like her around. If I could I would give her 10 stars read more

I've had the pleasure of working at Assisted Home Health for the last 5 months and I couldn't be happier. Everybody in the office is so helpful and energy filled. And every nurse that comes in are always so sweet. It's amazing to see how professional and quick each person works and it's refreshing to work in such an efficient office. Not only do they do everything with the patient in mind but they actually go above and beyond to make sure the patient's needs are being met. I have such confidence in them that I would no doubt refer all of my friends and family to them! read more

This company provided lousy Physical therapy service. The first PT person they sent me had very little experience or knowledge. She did nothing more for me than what my doctor wanted me to do on my own. I tried her for three session, then I said no more and asked her to leave. On Wednesday morning, I called Assisted Home Health to get a replacement for my needed twice a week PT service. They said they will get back to me ASAP. On Friday I called again. They acted surprised that no one had contacted me. I said will they get someone to call me today. She said yes. No one called me, Friday, Saturday, Sunday or Monday. On Monday afternoon I called Assisted Home and cancelled ALL of their services to me. They tried to blame the LOUSY PT service because the PT company is one of their sub contractors and they were suppose to get me one of their other PT companies to take care of me. That did not happen, so I blame Assisted Home for the problem not the subs. The only reason I gave them two stars is because the in home nurses that they provided were very professional. So if you choose to hire this company, use their Nurses and not their Physical Therapy service. Go to a professional Physical therapy office that has all the experiences, tools and toys to help you rehab properly. read more

I loved the service we got from the RN that came to check up on my grandmas on going re-cooperation after being discharged from the hospital. His name was Terry and he was AMAZING! During his very first visit he noticed that one of the medications my grandma was discharged with was not appropriate for her and he went out of his way to contact the pharmacy to see what could be arranged and then he proceeded to call her doctor to have the prescription revised and changed ASAP. Mind you it was around 6pm and it took him about 45min to get all of that fixed, but he did it and he did not leave until he made sure we would have no issues when we went to go pick up the medicine. AMAZING!!! His weekly visits were very informative and he always took his time to make sure my grandma was comfortable and had everything she needed to get better. Terry, major shout out to you, you made those two weeks less scary and stressful. THANK YOU SO MUCH!! I really wish every RN we encountered was JUST like you. It helped a lot that you were knowledgeable of the ups and downs of Alzheimer's patients, the tips you gave us made caring for my grandma so much easier! read more

Thank you Assisted Home Health & Hospice Foundation! They have been so helpful to my family, providing quality home care to my ailing, elderly mother. Except for one instance, all health care providers have been on time and are taking very good care of my mother. We were very stressed out worrying about how to afford care as she is low income and home-bound. Patty Gonzales guided us through the Special Needs Grant Request process and we are extremely grateful my mother was approved for this wonderful grant which is providing care for a few weeks and is getting her through the most difficult period of her recovery. Maria was very accommodating and patient with us as we worked out my mother's care schedule which helped to ease our minds as we cannot take long term time off from work to care for her. There was one instance when a care giver did not show up (I would take 1/2 star off for that if Yelp allowed) but Maria did immediately offer to find a replacement. Seriously, I don't know what we would have done without the grant and Assisted Home Health's services. My mom is currently recovering well, getting stronger and more independent every day, partly due to the good care Assisted Home Health has provided. Thank you Patty & Maria and all the care givers! read more

Assisted Home Health and Hospice is one of those special "Key Note" Companies ,filled with positive energy which brimming over kindly, effeciancently and effectively HELPS its patients as well as their families. I have been quite sick over the years and had great need for home health care and a variety of other helth services .I Promise you that you can get no better then Assisted. Twenty-four hours a day Seven days a week they were there to take care of me. The reason it All works so well seems to start as it often does from the Top. Mary the main person in charge is a stellar Nurse and leader she was there for me in my need. I needed my wound changed (I had a serious infection and with my best interest in mind ,she decided to drop everything, drive through bumper to bumper traffic and change and inspect my wound herself.Marci is another great person. I had a major problem interfering with my health care and Marci stepped in and with a great deal of effort sorted it out for me.Maria , the "Night-Line tender,found the serious help that I needed through Julie the RN who traveled and arrived in the middle of the night to help me in my need. Jamison the RN in charge of my case made himself available telephonically and in person 24 hours a day seven days a week. Every single person from assisted worked hard to take care of my needs and always with a warm and sincere smile. Assisted Home Health is a kind companey where every single employee is involved as a team to provide excelent treatment for each and every paitent one by one.There was Nurse Sarah,Nurse Rachael,Social Worker Anna four other Nurses and quite a few others whos names I regretfully can not recal at the moment .Thank you ALL at Assisted, you are a great company. read more