We took a 2014 Audi A4 to their St Helens location (all owned by the same person) for a routine oil…read morechange on 3/6/2026, and what should have been simple turned into a costly repair. Instead of doing the oil change properly, their technician chose to vacuum the oil out because removing the undercarriage cover would "take too long." We relied on their expertise and trusted they knew what they were doing. The car was driven a short distance after the service and seemed fine. The next morning, however, it started misfiring immediately and was clearly unsafe to drive. The vehicle remained parked until it could be evaluated, and was eventually towed to a certified mechanic. The mechanic diagnosed a missing camshaft seal and advised that this type of failure is consistent with improper oil extraction using suction equipment and would not occur during a standard oil change. We paid $613.79 in repairs, plus the original $97.95 oil change. We made multiple attempts to contact the shop (calls and email). Eventually, their claims manager called on 3/25/2026 and denied the claim solely because they didn't get to inspect the vehicle first--ignoring the fact that the car was unsafe to drive and that we didn't even know they caused the issue until after a professional diagnosis and repair. At this point, it's not just about the damage, it's about accountability. Cutting corners for convenience caused real damage, and they've refused to take responsibility. We are now pursuing this through small claims court. Use caution. An oil change shouldn't result in engine damage.

My wife went here and was charged for filter replacements that were not even discussed and she…read moreisn't sure they even occurred.

Conner was so thorough. Everything about my entire experience was nothing short of perfection…read more Conner takes his job seriously and was very professional. Definitely 5

Wow! My car has never looked so good! I absolutely love the work Conner did and his…read more professionalism and knowledge are phenomenal.

Great quick and friendly professional customer service. Consulted with me first, offered…read morerecommendations, and no pressure whatsoever. Nice guys, oil change done well and affordable. No surprises, and I highly recommend. I used them recently on my Mitsubushi and on my Volvo today. Happy to have found a place I can depend on for my future oil changes. And free coffee in a nice waiting area with television and a clean bathroom. Plenty of parking and ease of access just off hwy 101.

We took a 2014 Audi A4 to their St Helens location (all owned by the same person) for a routine oil…read morechange on 3/6/2026, and what should have been simple turned into a costly repair. Instead of doing the oil change properly, their technician chose to vacuum the oil out because removing the undercarriage cover would "take too long." We relied on their expertise and trusted they knew what they were doing. The car was driven a short distance after the service and seemed fine. The next morning, however, it started misfiring immediately and was clearly unsafe to drive. The vehicle remained parked until it could be evaluated, and was eventually towed to a certified mechanic. The mechanic diagnosed a missing camshaft seal and advised that this type of failure is consistent with improper oil extraction using suction equipment and would not occur during a standard oil change. We paid $613.79 in repairs, plus the original $97.95 oil change. We made multiple attempts to contact the shop (calls and email). Eventually, their claims manager called on 3/25/2026 and denied the claim solely because they didn't get to inspect the vehicle first ignoring the fact that the car was unsafe to drive and that we didn't even know they caused the issue until after a professional diagnosis and repair. At this point, it's not just about the damage, it's about accountability. Cutting corners for convenience caused real damage, and they've refused to take responsibility. We are now pursuing this through small claims court. Use caution. An oil change shouldn't result in engine damage.

We ordered a Rav4 hybrid several months ago. Picked it up Sunday and just wanted to give a nice…read morecompliment to Brad Cloe who came in on his day off so we could get the car a bit early and then a big THANK YOU to David! You know who you are David and Buzz was a great help too. Trade in price was honored, no funny business like a typical car lot and love the Hybrid. Drives wonderful and pretty sweet as well. Thank you guys. 3 cars in 2 years we have bought from you, hopefully done for a bit

I am going to return, years later for an upgrade of 2020, 136 Ram ProMaster High Roof, Cargo Van…read more Hopeful to get a better deal than that after Covid last time. I'll redo my Review after I get done by Spring. My Sales Rep Ralph, is still there!

Friendly, helpful knowlegable!!…read more I appeciate evertime I go to Putman Pro Lube!! Thank very much!!

Do not go here! Waste of money! I paid for the oil change that included a vacuum and oil filter…read morechecked and the fluids topped off! After I drove away I realized they didn't vacuum my car, but they had marked on the paper that they did! I get home and see they didn't top off my wind shield wiper fluid, it was empty! Makes me think they didn't check any of the fluids nor change my oil! I have a feeling they just charged me and didn't do anything to my car! I'm on a budget and makes me sad to think they took advantage of me like that! I need a reliable car for me and my baby and they sure didn't help but yet I paid 37.00

Fast friendly service. Owners are polite and efficient. Repairs are well done and timely.read more

Paid them $1,300.00 to fix the suspension in my Jeep. After…read more6 months they said it was fixed, it wasn't! They told me to take it to someone who could fix it and kept my $1,300.00

Everything was great until check out and I was informed about future service's that are due. Just…read morefor 4 service the complete cost would be over a $1000.00 That was enough to ruin my day! These included Transmission, Coolant, Cabin air filter, and Engine air filter, SERVICES. This was all for my 2018 Toyota Camry 2.5L Which has been an excellent car!

Took my 2025 Sequoia here to have its 20,000 mile car care service. I had the pleasure of working…read morewith Devin as my service advisor. He was knowledgeable, polite, professional, and fast. I appreciated him and will be coming back. Thank you Devin!

I needed a car asap and I saw an add online that kept popping up. It almost seemed too good to be…read moretrue so I didn't think much of it. Until, I went to look at it. It was a super fast and easy sale. They did pressure to get me to buy a 5k warranty. I could tell no one was making any money on this sale since I declined, but other than that it was a super awesome experience. I highly suggest taking a look there. And always keep an eye on their website. On another note, I was an Outback lover and I'm very impressed with the Kia technology. I never thought I'd buy one but it was such a good deal and a great car I was sold as soon as I drove it.

Do not trust. Check everything. The included warranty on a 21k used car cost almost 8k. Lairs and…read morethieves. It was not included it was an extra fee, this took the total price up to a third more than it should have been. Will not set foot on their property again. Financial manger Daniel Valdez is the crook that conned my wife.

We recently purchased a 2025 Ford Explorer from Astoria Ford, and the entire experience was…read moreexceptional. John Mendrin was fantastic to work with--friendly, professional, and knowledgeable throughout the whole process. He made everything simple and stress-free, and there was never any pressure. We were also very pleased with the trade-in value they gave us for our pickup, which was fair and made the decision even easier. From start to finish, everything went extremely smoothly. Everyone at the dealership was welcoming, helpful, and genuinely pleasant to work with. We drove away in our new Explorer with smiles on our faces and couldn't be happier with our experience. Thank you, John Mendrin and the entire Astoria Ford team, for making our vehicle purchase such a positive one. We highly recommend Astoria Ford to anyone looking for a great car-buying experience! Jeff and Vickie Crayne

I have purchased five cars from Astoria Ford. My last car blew the engine in Portland, Oregon and I…read morehad it towed 74 miles to the dealership. They put me in another car but insisted I purchased the warranty instead of giving me a warranty which they should have with my car blowing up instead they sent my file to over 20 different creditors ruining my credit so now my roof financing that I had in place with a $10,000 grant from the state of Washington. I cannot use because I can't get funding now they have ruined my credit and forced me into payments in a car that I shouldn't have. They should've given me the warranty instead of ruining my credit and putting me in this situation bad management don't buy a car from