Okay, they did great. They had a washer and dryer set that was perfect in size for my condo. It was way under what I would had expected to pay for a perfectly functioning washer and dryer, and they both worked fantastically. They delivered to my home, which was a distance from the store, they moved it to my garage for me, and they made sure the plug on the dryer was correct. I live on the third floor and they would had charged extra to move it up three flights of stairs which I get, so I didn't have them do that, but they said they would had done it for a reasonable fee, and then another fee to install it obviously. Keep that in mind when purchasing a washer and dryer, moving it up a ton of stairs and installing it will cost extra, but thats reasonable since it takes more labor and time to do that. Finally, I had a knocking issue on my dryer, they sent someone out the next day after I contacted them, they fixed it within 20 minutes, and they were off and now my dryer is drying great without any noise. That warranty they provide actually works people! If you want moderately used appliances for a great price, well ASU is your place. read more

Absolute crooks. Terrible business. They sold me a $7,500 fridge and didn't reveal the right front leg was broken. And then blamed me and the movers for breaking it. But the movers (that they recommended) couldn't have broken it, as I saw them deliver it, and the unit was raised the whole time on a dolly. This business should be avoided at all costs. read more

This place is a total rip off! You can buy new appliances for less money. Be warned, they do not grasp the concept of customer satisfaction. No refunds. read more

Purchasing the refrigerator from this location was the worst mistake I could've ever made. Not only was the refrigerator broken upon buying it. They had had me bring it back in for repairs then it broke again after the warranty expired. I spent $900 on a refrigerator thinking it was going to work but was lied to, so the warranty wasn't covered when it broke again. If I'm going to throw my money away it sure will not be one a used appliance store like this one. read more

Have been coming here for years, never had any issues, unfortunately not even 10 days and after 1st wash, leak coming from washer. They don't have technicians to come out so beware of that. So you have to drag whatever you buy back for repair or they will replace. Hoping for the best! Great customer service so far. read more

ASU Appliances - Washer and Dryer set - Appliances Near Me - Salt Lake City, Utah

Was told to get a washer/dryer combo set by this store because they were "more reliable" then the front load. Two months outside the warranty and the washing machine started smoking. They wouldn't fix it so I had a repair guy out who showed me the transmission had been flinging oil everywhere inside the unit for the whole time I owned it. Among other things being wrong. $800 repair quote on a unit I just paid $600 for. Repair guy told me I would be better off getting a new machine and that these combo units are the most unreliable he sees. The store basically slapped a band-aid on a machine with a lot of problems and sold it for an easy $600 knowing it would last just long enough to not have to replace it for me. Very disappointed. read more

Very good service ver friendly people! They had a very good selection of washers and dryers and that's what I was looking for easy to work with and good payment plans ! Now I just need to get all my laundry done read more

ASU Appliances - Whirlpool duet - Appliances Near Me - Salt Lake City, Utah

These guys have been great to work with. I bought a dishwasher from them and it ended up having some issues. It came with a 30 day warranty but it was barely out of that time frame but they still repaired the unit at no cost. After being fixed it has worked like a charm. Very good customer service read more

Dirty business. They sold us a dryer as "brand new out of box", but vent was full of lint when we got it home. The heating element also don't not work. Never buy from this place. They will scam you. read more

Mike was super helpful and honest, we bought an older washer and dryer set and took it home the dryer works great but the washer had an issue on the spin cycle so I called and they said probably best to just bring it back and swap it out which they did super fast and easy! So greatful to now have a matching washer and dryer set and they both work beautifully! Would definitely recommend to family and friends! read more

ZERO STARS They're very friendly as you're walking in, I bought a lawnmower here. It never worked, later they acted like they didn't know what was wrong with it. They asked me to come back another day. And I did at least twice. I asked for a replacement but they insisted that was not an option. Of course after taking my money they had no interest in solving my issue. I do not recommend this place. On principal that's not the way to treat your customers. No wonder why their rating is so low.. Go elsewhere, buy on Facebook or garage sale, but never from this crooks.! read more

purchased a kitchen aid fridge sep 30, 2023. came with a 90 day warranty. our fridge just went out january 30, 2024. unfortunately they said they couldn't do anything for us. please re consider purchasing somewhere else specially if you buy a 2,000$ fridge without an extended warranty. these people will not help you. read more

I try to buy from USA ,I really do.The appliances are just to damaged for the tiny discount they offer. A 10% discount when the entire front of a fridge is smashed in is not enough.You catch any sale at a big box store and it's cheaper then USA appliance.I go in once a month trying to find deals for customers,always leave disappointed. read more

Spent $2,300 on supposeably a new Samsung Washer and Dryer on Monday, went to register them on Samsung's website today and found out that there is no warranty from the manufacture. You only get their 30 day warranty apparently on anything that you buy from them. read more

I saw their ad on KSL for a used BOSCH fridge for only $600. I went and picked it up and while I was there I bought a scratch and dent stove and microwave. The stove and microwaved worked perfect but had a few cosmetic flaws. The Bosch fridge though had major problems. They have a warranty for the first 90 days but they require you to bring it back. It was frustrating but I brought it back and they repaired it and I brought it back home and now works great. If you have a lot money buy a fridge brand new and if there is a problem the service people will come out and fix it. If you want to save about $1,000 bucks on a good fridge and have a trailer that you can haul it back to them to fix if there is a problem, this is a good option. read more

Do not waste your time! Worst service, LOWEST standards. They do not clean or check their used appliances for problems and once you purchase something they do not communicate or honor their guarantee. Incredibly unprofessional and rude when asked to inspect an issue after receiving the unit. 100$ to deliver and it was over an hour late.. in the evening with no notice that they'd be late. I honestly don't know how they are still in business. read more

This place is amazing if you want to save money, support a family business and help the environment. More than 5 years I have been using these guys. First, they repaired my dryer for a low cost. I was able to use the dryer for a few more years before it finally died and I bought a refurbished one from them and it's going strong for a couple years now, excellent for the price. I also have bought a washer, which I had them repair once (for a good low price) and then I traded up (they gave me a credit and took the old one back). Their customer service is amazing, they are very kind and helpful. During repairs they do a good job to explain the issues, even though English is a second language the repair man does a great job communicating. I am a forever customer and I will always refer friends to ASU Appliances. read more

Completely stupid business process. People work here are not honest at all. All pack of LIES. If you are planning to buy here then get ready to take the BIG RISK. VERY VERY BAD PLACE TO BUY. read more

They are awesome - I was looking for a washer/dryer set a couple weeks ago after moving to a new place & they helped me not only pick the best set for my budget, but helped me measured them and fit them in my car since I went alone. He even offered to lend me his dolly to transport them into my apartment. Super great customer service & genuinely a good experience all around. read more

Buyer Beware! They do not check the machines thoroughly before selling. I purchased a washer and dryer for my condo I just bought in July. The dryer didn't dry my clothes, and the washing machine flooded my laundry room. This was within a few days on bringing it home. They came and "fixed" my machines. They blamed the dryer not properly drying on the vent. Within a couple of days, the washer flooded my laundry room again, and the dryer still didn't completely dry my clothes. They said they could replace the items, so I picked out different machines. They charged me $70 to come and replace the broken machines. I live in Saratoga Springs. If it wasn't they were bringing me the first set, I'd understand, but replacing broken machines...that is a rip off. New dryer works. So much for a blocked vent causing the first one to not work. New washing machine works well maybe 5 times. Then it doesn't finish the rinse cycle, and is making a bad grinding noise. By this time I am out of the 60 day warranty window. When they replaced the first broken machines, they refused to restart the 60 day warranty cycle. I finally had time this week to have a repairman from a reputable company come look at my washing machine (I work 50-60 hour weeks, I don't have much time to have someone come). The repairman said the part that holds up the drum is completely worn down, and there is no way that in the less than 3.5 months I have had it that this part could have worn down this much. It was obvious almost gone by the time I bought the machine. The bearing might also need to be replaced. I would have to spend at least $300 to repair the machine. I bought the machine for $275, spent $70 to have them bring it to me, and $100 to have it diagnosed. I could have bought a new machine for this. I just bought my first place after spending years saving up for it. Money is tight. I bought this machine believing that ASU had done a thorough check of it. They obviously did not. When I called to demand a full refund, they said no that I was out of the 60 day warranty and that since it worked 5 times after I received it, it obviously worked when they delivered it. I didn't spend that much money to have a machine work just 5 times. They don't care and do not stand behind their work. If they sold items "as is" instead of presenting the machines as if they were checked thoroughly, I'd understand, but wow. Buyer beware and understand that if you buy from here you may just get 5 uses out of your appliance and they don't care if that is the case. read more

It's a TRAP! Here is a list of REASONS YOU SHOULD NOT GO HERE. 1. This place will sell you a a broken beaten fridge and call it "AS IS" 2. They do not take returns (RED FLAG) 3. They dont even put the associate's full name on the contract (second red flag). 4. One of the associates breath smelled like cheap beer. 5. For service, YOU will have to take the refrigerator back. Get it fixed, then reinstall it yourself. read more

This place is really great I purchased Washer and drier from Samsung ( newest model) Brand New! they have a scratch but they work great! I have them for Less than half the price ( new are over $3,600 for both) I am back today looking for a stove read more

Bought a new Samsung refrigerator, at about 60% of the new price, dent on the side, invisible when installed. Full manufacturer's warranty. Great deal, fine service. Going back for more! read more

We purchased a stackable washer/dryer. The staff was friendly and delivery was prompt. The 90 warranty provided gives us added peace of mind when purchasing a used used appliance. read more

If I could give these rip offs a negative review I would! When they finally arrived hours late to install my dryer they tried to charge me more to complete the install. I told him I had paid and it was even written on my reciept. I showed it to him but he still wanted 50.00 additional saying they miss wrote my receipt and I needed to pay him because he would have to go to Lowe's and get parts, he would be missing time with his wife! I told him I wouldn't pay more and if he wasn't willing to abide by what they originally promised to take the dryer back, which also was a fight because he wanted to still charge me and not give a full refund. Then today I'm supposed to get my refund and they say they mailed a check... Ya right! Unless you want lied to and ripped off stay away from this place! read more

0 stars!! They sold me a dishwasher that doesn't work. After I paid to have it moved to my home and professionally installed, they won't send out a service tech (with the WARRANTY they "provide") and now I have to pay to have it uninstalled, brought back to them and then re installed?!!! What an awful company to treat Utah residents this way! read more

BUYER BEWARE! I purchased a refrigerator from here and went to pick it up and the time they told me and it "was not ready" but they said it would be ready the next day. I call the next day, still not ready. I continued to call everyday for the next 2 weeks, while living without a fridge. After two weeks of them promising it would be ready by the next day (saying this everyday) I bought one elsewhere. However they charged my credit card and the company will not return the charge even though I have not received the merchandise that they could not have ready in the timely manner they promised. I am now forced to pay $2000 for something I never received. DO NOT DO BUSINESS HERE! read more

Buyer beware of this company... my experience was an absolute nightmare!! They are lairs and have shady business practices. I purchased a refrigerator and was promised it would be ready for pick up by the end of the week. After three weeks, and calling EVERYDAY they they still would not let me pick up the refrigerator. I don't know about you... but I need a refrigerator... I had to buy one somewhere else. They REFUSED to refund my money. When I filed a complaint with my credit card company, they completely lied to them and said I never picked it up. Save yourself a Major headache, DONT DO BUSINESS WITH USA APPLIANCES read more

Do not buy from these guys. All sales are final, no returns. We purchased a dishwasher and it DID NOT work. They would not take it back.

NO REFUND/RETURN/EXCHANGE POLICY - that is your first clue they SUCK. Nice when you walk in. Past that, terrible customer service. We were looking for a dual fuel range, they ended up selling us a gas only range, we didn't realize it was single fuel until we got home. Called the next morning and they straight up said they have a no refund/return/exchange policy. They finally agreed to exchange it, but the one they exchanged it for was BEAT TO HELL! I 100 percent would avoid these shady fools! I only wish I could give them negative stars. read more

The guy who helped me completely went out of his way to help me. I do not live very close to the store and I called ahead of time to ask what kind of washers they had that were like the one that I had that broke. The guy gave me his email address and suggested that I email him a picture of my washer and then he emailed me back with at least 5 different washers that he had available right then and there for me to buy that were similar to the washer that I had that broke . When I showed up he was nothing but nice I had to wait to pick up my washer for a day or so and when my boyfriend came with his truck he helped my boyfriend load the washer into the truck and off we went. I have never had a problem with the washer I bought from USA appliance. read more

I wish I could rate a zero. This is your warning -- DO NOT BUY from USA appliance. When they say all sales are final, you better believe it. When we brought the washer home, we found that the drum had been patch welded together, and the dryer was heavily used. Once you are out the door, they are done with you. Terrible customer surface. Luckily I was able to catch a customer in the parking lot and turn them away. I never write reviews but I want to make sure that customers are warned. read more

On google it says this is "Closed" and yet I found adds for things this location was selling on KSL today. We went there to buy a used oven. While we were there we also bought a "new"(yea right) refrigerator and dishwasher. They are both crap and this company will not stand by anything they sell. Fortunately the oven is ok. But the fridge and DW were supposed to me "new" "top of the line" "only slightly dented on the side" items. The fridge is not, after water started leaking out the bottom of it my husband opened it up and saw earlier evidence of attempted repair jobs. The DW circuit board keeps shorting out. We spent a lot of money on these and they are crap. read more

Purchased a fridge from these clowns took it home did not work had to bring it back worked for 4 months then failed right after the warranty expired that's 200 a month I paid for a piece of crap these guys are a lying scumbag thieves do not even set foot on their location un less you like getting screwed read more

STAY AWAY!!!!!!!!! MIKE IS A JERK AND WILL NOT DO AS HE SAYS!!!!!!!!!! CHEEP IS WHAT YOU GET!!!!!!!! This was even my report to the Better Business Bureau: Poor concern for time on repair and gave us a washer that wasn't fixed or possibly wasn't ours.had cops called on him at his store due to threats. turned in the washer for repair. The repair wasn't done or was given a different one same model without it being fixed. Promised us 3 days and phone call if it was longer after multiple calls only by us and empty promises. 6 weeks later we got the wrong and broken washer. he cussed in front of my children and wife. Then he threatened to "Beat the s&^*" out of my washer. cops were called and I did tell him he was being "an a&$" after I put my kids and wife in the car. he would not give us paperwork on what he did in the repair and the cops were called and he was sited for multiple other warrants out for him. The cop told us "WE should do anything we can to make his business struggle, he is a cheat and a swindler". We now have a washer that is not fixed and we are scammed by a jerk that has no regard for anyone but himself. He also took video and pictures of my wife and kids and has our address. He was advised in a verbal restraining order to stay away. case #ask and I will give it to you. We have been a bit scared to take any major action because of how volatile he was. Now the problem is that we do not have a washer that was promised to work. I know the problem was a new rear bearing and I know the tub has to be replaced to get it fixed about $750. That was about $100 more than we bought it for and I think he just waited to get a different one in and give it to us. I don't think he repaired it due to the bearing that is in the washer is old and even has rusted with it leaking fluid. read more

Total scam!! I bought a washer & dryer from them, It worked for a couple weeks now the dryer doesn't dry my clothes.

Over the years I've bought a used dishwasher, oven, and a brand new washer and dryer set from these guys. Their prices are decent and they are easy to work with. Also it usually doesn't take long for delivery after the product is purchased. read more

BEWARE!!! This place will rip you off and sell you broken appliances. They say you have 30 days to return with a 90 day warranty but then when you discover they sold you a broken machine and contact them to return the item they tell you all sales are final and hand up on you. They lie about their products and say they service them all and make sure they are working order and clean them. They did none of the above with the washer and dryer set we brought and sold it to us broken. The washer leaked and flooded our laundry room in our brand new built house. We are now having to file a dispute through our bank to try and get our money back. PLEASE DO NOT SHOP HERE!!!! read more

I'm super impressed by USA appliance friendly and helpful staff.I was trying to replace a washer and dryer in a hurry and Mike not only educated me on brands that are built to last (also the ones his family uses). read more

SCAM ARTISTS! DO NOT SHOP HERE PRODUCT IS COMPLETELY UN RELIABLE. We were ripped off after finding the exact appliances (brand new) for considerably less online. They do not standby their product, their 'warranty' is a total joke. You will save money in the end purchasing reliable appliances read more