I came in with my elderly mother who said she'd dropped her phone and "broken it." Jeremy was…read moregreat. He showed her that she'd only broken the case. When she continued to express dissatisfaction with that, he was so kind and professional and refused to take advantage of her and sell her a new phone though he easily could have. I will say the wait was kind of crazy, so make an appointment if you can. But really, I'm impressed with the staff at this Verizon.

Zach is the best customer service representative I ever had the pleasure of dealing with. He is…read morecourteous, polite, patient and very technically knowledgeable. If all your representatives had half as much business acumen as he does, the Verizon would be a much better place. My sincerest thanks to Zach for all his help

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

My Dad lost his phone. We came into this Verizon store to see replacement options. Conner helped us…read morepick out a new one and was so helpful in activating it through several password issues. Really appreciated the excellent customer service!

Jeremiah was professional and took care of my computer issues quickly and efficiently. I feel like…read moreI had quality work done. I would recommend this company services to anyone having computer issues.

Jeremiah was a pleasure to work with. He was kind, professional, and efficient. My computer is…read moreworking better and faster. This truly was great service.

Paid off all devices and had to move carriers and there was one device iPhone 16 pro max 256 that…read morewas tagged as lost or stolen, upon calling and having them check imei, no restrictions but shows lost or stolen, was told they could not do anything

The young man who helped us first , gave us great Customer Service. Had to return to get help with…read moremy phone , the girl helping check in customers , helped me today she was to busy texting on her phone, and just telling us what we didn't have on our phones , yet wouldn't show us how to add it on our phones, she just said we could do it at home. If we could do it at home , we wouldn't have waisted our time going there. She was rude, looked frustrated and wanted to get us quickly out the door. Worst customer service ever!!! @ 5pm. Wish I got her name , but I was so frustrated with her attitude, i just wanted to leave.

Shopping for new phones/plans can be a nightmare, BUT Halen and Ali made it as easy as possible…read more I've been with ATT for YEARS, many many years, so I stopped by there first to see what they "could do for me." The manager of that store acted like he could not care less. He couldn't give me a better plan, and, as far as new phones, he could give us $350 each on trade ins. I've also been unhappy with my Centurylink internet service just because . . . well, it's Centurylink. Is there ever anything good to say?! Years ago, T-Mobile was kind of the step-child of cell service, but everyone I talk to says it's great. So, we went there next intending just to look, but ended up buying. Halen (rock star - just as her name implies!) and Ali went over everything in detail, answered every question we had (we had a lot!), and we ended up with new phones, a great plan, AND internet service (which is working waaaay better than CL) for a great price. Oh, plus free Hulu, Netflix, and AppleTV. I'll be saving over $50 a month. I wish I'd switched a long time ago!

Using deceptive sales practices to "cram" unauthorized features and lines into the sale to pad…read morecommissions, at your expense. They will lie to you and tell you it's free, only to find a mega suprise on your next bill. Stay far, far away from this place. If you were a victim of their fraud, be sure to file complaints with the Arizona Attorney General and FCC. Also be sure to contact the Executive Response Team with T-Mobile so they can be aware of the reputational harm this franchise is causing their brand.

They moved to Gilbert Worth the trip from Sun lakes…read moreHad gone to them when located in Chandler

I bought my MAC laptop from this store last year and was so impressed that I persuaded my husband…read moreto purchase his MAC from them too. The fact that I am willing to drive a total of 60 miles to get there is just one indicator of their legitimacy. Their staff possesses expert knowledge in all things computers, and one can even view the world's first ever computer. I highly recommend giving this store a chance, and trust me - I did twice!

The most unbelievable experience that needed two lengthy exchanges with Verizon customer service to…read moreunravel. We went to upgrade my wife's phone - thought it would be simple. By the end of the process, the sales rep added an additional line to our account - there is just us two - why we needed a third line I don't know and he didn't disclose it to us. Plus he told my wife a case came with the phone. When we came back something wasn't right but of course he didn't show us anything - didn't see the receipt until I checked my email later. He had added a $149.99 accessory pack without our knowledge. I wouldn't wish this on anyone. And I wouldn't trust this store regardless of what excuses they come up with. If zero stars were possible that's the rating.

Absolute worst customer support experience ever. Completely unwilling to help. They broke our phone…read morebut refuse to fix it. They just gave us the run around in order to get us to go away and make us someone else's problem. Now we are without any phone service for who knows how long. Weeks of endless calls with tech support haven gotten us nowhere. I got a new more accurate slogan they can roll out. "Verizon Wireless. Why would we help you?"

Super good service. Very convenient to have the tech come to me. Easy to schedule and get my…read moreMacBook Air fixed without taking it anywhere. Highly recommend!!

Mobile Mac did an amazing job! They came to me, changed my screen on my iPhone in less than an hour…read moreat a great price and even helped me wipe the phone to give to my parents. These guys are true professionals and treat you with respect through the entire process. I would highly recommend everyone use Mobile Mac for all your apple needs. Thanks again Mobile Mac! Thanks again!

In 2024 I purchased the Samsung S24+ from this location and had a horrible experience. The guy who…read morehelped me whose name I don't know since he wasn't wearing a name tag but whose employee ID last 3 digits are (649) store # 8489 provided terrible service. I was upgrading from the S21, which I had loved for three years. Despite bringing my own accessories, he insisted on selling me phone cases, screen protectors, and a smartwatch, which I did not need. When I declined, he became extremely rude and had an attitude for the rest of the interaction. He retrieved the phone from the back and handed it to me in the box without switching out the SIM card or turning on the phone, which they normally do. He did not offer a bag or anything after I had just purchased a phone. I was very upset at this point. I had to ask him to switch the SIM card, and after he did, he just handed me the phone without offering any further assistance. I have never experienced such poor service. After about 10 minutes of trying to transfer my files on my own, I had to call over someone else to help me. I left the store feeling extremely angry and disappointed. The entire experience was ridiculous; I am paying money and expect to be treated better. We have been customers for over 15 years so this is not acceptable. I don't want to visit this location ever again, but since it is an actual T-Mobile store and not a third-party chain, I have no choice. The employees here need to do better!

I don't even know how I did it, but if anybody is going to come up with a unique problem it's going…read moreto be me. Somehow I managed to get my phone into the handicapped blind mode. I couldn't unlock it, type on it or do anything at all. I am not a T-Mobile customer but as I saw this store on my travels I swung by. The guy who helped me was very nice, and was happy to lend me a hand even if I wasn't one of their regular customers. He fixed it and had me on my way shortly. For what it's worth if you ever get your phone into this mode, you have to hit every button three times in a row for it to register. Once you get it back up and running you can go into the settings and disable the mode completely.

Our WiFi was almost nonexistent....the signal was sparse and elusive at best. I'd pray for moments…read morewhen I could piggy back on the neighbors WiFi but hunkering down in my backyard with my IPad and blanket late at night caused some pretty serious suspicion from both my neighbors. We tried a number of methods to solve our networking issues. strategically placing TVs, games and screens in "HOT" locations. We purchased extenders and the Netgear batwing 8000X super modem that is so powerful it might cause mutations and be illegal in other countries. Soon The west side of the house was deemed the Black Hole of WiFi death. After some research we hired Data Doctors. THEY ARE Amazing. The fixed our WiFi added hot spots throughout the house and set up the kids network from the adults so that I can snack down their WiFi at a moments notice! No more waiting for things to load or download or print! I'm having to kick the neighbor kids off our WiFi now! No more black hole of death!

I hope I won't get anyone in trouble, but the reason for this great review is the advice I got over…read morethe phone. I can't remember who I talked to, but I told him what I was thinking about changing out my own failing SD hard drive on my laptop because Dell told me they no longer support the laptop. He told me Data Doctor prices, what else would go into it (e.g., getting Windows back on the computer), and that if I couldn't do it myself, Data Doctors was there for me. He didn't exactly tell me to go for it, but he definitely gave me the confidence to know I was on the right track. I was able to save myself 100s of dollars by doing it myself. So, if I ever CAN'T do it myself, I'm definitely going to Data Doctors because this experience really spoke to their integrity and the type of business they run. Thank you!!