Scott at AT&T deserves a medal for putting up with me. I came in with what should have been a simple phone situation, but somehow it turned into a full-blown technology adventure. Between account questions, device setup issues, and me changing my mind a few times, Scott handled everything with patience, professionalism, and a great sense of humor. At no point did he make me feel rushed or like I was a burden. He took the time to walk me through everything, solve each issue as it came up, and made sure I left with everything working exactly as it should. Customer service like this is rare. Scott turned what could have been a frustrating experience into an easy one, and I genuinely appreciated his help. If you're visiting this AT&T location, do yourself a favor and ask for Scott. read more

I had a wonderful experience at this store and Morgan was extremely helpful. I appreciate the professionalism and expertise.

Kai and Jesse were excellent. They went above and beyond to help me out with the issue I had. Being an elderly lady I had issues walking in, but they took great care of me. Would recommend you to this store for all your needs!! The best AT&T store I have been in. Thank you Jesse and Kai! read more

Scammers Scammers Scammers They took my phone and sold me a new one, one month later I got a bill over 1000$ they charged for my old phone saying it's broken which wasn't at all. First he convinced me to buy a new then this read more

This At&t store was amazing! I was extremely satisfied with my experience there. Kai who worked there was amazing and very helpful. Also, We were able to trade my iphone 15 pro to the new 17 pro in a little over an hour. I highly recommend going to this store its in the heart of Cdm right across the street from Gulfstream. read more

I had an issue with a new phone/account that a former employee had sold to me. I talked with Robert Costa, the Assistant Manager at the Corona Del Mar location, who was unbelievably helpful in resolving my situation. Robert wrote down the departments at AT&T that I needed to contact and the specific information I needed to provide. Because of his guidance, I was able to obtain a refund of over $ 1,000.00. I highly recommend asking for Robert if you stop by the store. He truly is the BEST help! read more

Today, at this CdM AT&T store I was "slammed" with the "HomeTech Protection Plan" without my consent? We received a txt, 13 minutes after swapping out a defective eSIM card, that the plan had been added for $25 monthly! They never asked or mentioned an insurance plan for home devices? Isn't this illegal? read more

AT&T Store - The txt I received 13 minutes after unnamed employee swapped out defective eSIM card - Mobile Phones Near Me - Corona Del Mar, California

Lucas, the store manager is shady and dishonest. First, he lied and told us the phone would be there the next day (we were pressed for time and needed the phone before we went on an overseas trip). When the phone didn't arrive on time, Lucas said he would return the phone (when it arrived) and refund us the money. After we returned from our trip, we have been following up with him to get our refund, but he is constantly giving us the run-around. Lucas is rude and a crook. This is not a corporate store, and hence att customer support cannot intervene. Please NEVER do business with this store. read more

AT&T (CdM location) is HORRIFIC! June 2, 2025 I signed up at the AT&T store (in CdM) to move my service from T-Mobile! I purchased 3 new iPhones w/ their Unlimited plan...& It has been a NIGHTMARE!! First, it took them over 7 HOURS to "port" my 3 telephone numbers over (after telling me it would take 1 hour) all the while I had to stand in their store and wait! Today, 4 months later (10/1/25), I have yet to receive the "equipment credit" that was promised "within 4-6 weeks" (to buy-out the remaining $599 from my T-Mobile iPhones remaining balance) AND my new AT&T account had 2 extra phone lines charged to my account PLUS various other erroneous charges, for the first 3 bills (so my bill which was supposed to cost $194/months, was charged $465/mo. I have phoned Noah (the AT&T store manager) at least 7 times, plus stopped by the store 3 more times, and he is always "working on straightening it out with AT&T", as they are only an "authorized dealer and cannot make the adjustment themselves". Today when I called this AT&T store they said they are sorry, however, "Noah no longer works at this store and that I need to call AT&T directly to get my account remedied/corrected"! read more

Where do I begin? First of all, DO NOT waste your time here. AT&T corporate should be clear that the customer service in this location is far below what I would expect of corporate standards at an authorized retailer. EPIC CUSTOMER SERVICE FAILURE. 1) I showed up today at 10am after checking the store hours on Yelp which state a 10am opening. Apparently, the store opens at 11am. I waited because I was in the market for a new iPhone 14 Pro Max. I have been a loyal AT&T customer for over two decades. 2) While I was waiting I called the store to see if hours where available by phone. They were not. I tried to make a one-on-one private appointment as suggested on the voice recording, and I found that the website was not secure and blocked by my AT&T mobile security. Another problem. I have already suggested the edit on Yelp. 3) At just minutes before 11am, I opened the door and entered because I saw the employee was seated at the desk. There were no store hours posted, so I thought maybe she was late to open. She quickly and curtly informed me they were closed. Just a suggestion, you might consider keeping the door locked until opening so as not to confuse customers who are able to enter. I waited outside the door for 3 minutes while I waited for her to allow me to enter. 4) She opened the door without a greeting or an apology. She was exceptionally rude and simply asked what she could do for me. Isn't it just common courtesy to greet your first customer of the day let alone a best business practice? 5) I could see that she was uninterested in making a sale let alone a customer connection of any type when she quickly SWIPED THE NAME BADGE OFF OF HER SHIRT and held it under the counter!!!! Are you serious??? I asked for her name multiple times, and she vehemently refused to give it to me. She was the only employee in the store, so it won't be too hard for management to determine who opened on Sunday, April 2. 6) I let her know that her store hours in Yelp were incorrect, and she said it wasn't her fault followed by the smart remark, "Show me." WHAT?! I mean this is a phone store, she should have been able to pull out her own phone to check it if she needed verification. More importantly, she should have simply acknowledged the error and apologized. Again, this is shocking unprofessional customer service on display. Although I have never personally seen AT&T's onboarding manual, but this employee missed customer service and sales page 1 best business practices. 7) Since she was not going to help me, I asked for the name of her manager. Initially, she would not give that name to me and told me that I could call her at the store in the morning. This is not a conversation I want to have over the phone. She reluctantly gave me Brenda's name. Brenda has helped me in the past was very helpful, very courteous and very interested in my business. 8) I told this unnamed employee that I was interested in purchasing a new phone. She proceeded to tell me she couldn't sell me a anything because she was locked out of the safe. After realizing that I was getting nowhere with this unnamed employee who clearly knew she was in the wrong, I went to a corporate AT&T store to get the help I needed. The service at the 17th Street location in Costa Mesa was exceptional. 9) Camila was the employee. read more

AT&T Store - Incorrect store hours. - Mobile Phones Near Me - Corona Del Mar, California

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Mario is the absolute worst representative at ATT - he was incredibly unaccommodating refused and to give out his mangers name or leave a message on my behalf to the manger. We have been loyal customers to AT&T for over 30 years and have never experienced something like this. He was asking us for cash to pay for a service which is unheard of and makes me suspicious of what he was going to do with the money. Save your time and do NOT come to this location. read more

Robert at the CDM store did an amazing job upgrading 2 phones to the latest model, revising our account and getting us on our way within 20 mn. In all 20 years dealing with ATT, that had never happened. Well done! read more

Went into the Corona Del Mar location earlier in the day with a question. I left after calling 611 and talking to the service rep and then did more errands in the area. After lunch I noticed my wallet gone! After the panic turned to dread, started calling the stores where I had been. I called At&T CDM and Stephanie answered the phone courteously. When I told her about the lost wallet, she asked my name and description of the item and then said someone had left a wallet there earlier. She checked the name and said she had it! It was in the back room! I quickly went into the store and she handed me the wallet and was very kind about the whole incident. Just want to commend her for being an honest, friendly, and stellar representative of AT&T! Well done Stephanie! I'm glad I am a customer! read more

mario and staff were very helpful and good customer service !! helped me with my internet and phone problems and offered really good deals ! 10/10 read more

AT&T Store - Mobile Phones Near Me - Corona Del Mar, California

I would not recommend going to this store under any circumstances, especially if they don't physically have the phone in stock and ready to walk out the door with. Do not trust them when they say they can get the phone delivered in 2-3 days. In fact, I wold not order a phone for in-store pickup or delivery from AT&T in general after this. I went to this store to get a new phone upgrade. They didn't have versions with the higher GB storage I wanted, but they said they could get it delivered to me in 2-3 days. I agreed, paid, signed stuff, and my credit card was charged. Took a while and had to repeat steps for some reason. They didn't provide any physical print outs and said I'd get all the order/shipping confirmation shortly via email. I did not. I got a service summary showing all the increases to my monthly bill, but nothing else. After nearly a week of no order/shipping confirmation let alone a delivery, I called the store for an order update. They said they couldn't help me unless I came physically into the store. So I called AT&T customer support instead. Customer support had no record of any such order ever existing for my account. They checked multiple different ways and found no order. Nothing. So how was my credit card charged? How was my monthly bill increased? How can their system in 2023 allow both money grabs and not have a record of providing a service/product in return? So customer support called the store. Supposedly the order was canceled somehow by AT&T without ever notifying me let alone having a record of that for customer support to see on their end. But notice my monthly bill increase wasn't canceled with it. So customer support does that and cancels the billing. And then I made the mistake of trying to order the phone again with customer support once billing was canceled and I had an upgrade available again. But the first time they submit the new order, it crashes their system and doesn't go through, so we have to redo everything...again. Except redoing everything again triggers their fraud alert system so that department has to come talk to customer support and do a bunch of verifications to allow the order to be processed. They do and supposedly we are all set. Except the order doesn't work again. They never figured out why. Instead they cancel the billing...again. I have multiple pending credit card charges that still haven't dropped off. This took many hours of my time and I still have no phone upgrade to show for it, and now I have to keep checking my billing and credit card to make sure those are fixed. I have been with AT&T for a long time and my last phone upgrade before was quick and easy (but they had more of an in-store selection and I didn't have to order it). Terrible, terrible experience now. This was a nightmare. If I could give 0 stars I would. read more

Went in with my elderly father today to get his new iPhone set up. Have to praise the staff, particularly Esdras, for being exceptionally helpful & patient with him (he can be a handful). Nice to encounter some positivity during these bizarre times, and really appreciate their help. Recommend this location for a super nice & helpful staff! read more

Before this I didn't understand why people would write such long reviews, This nonsense actually happens. I get it now. The absolute worst customer service I've experienced anywhere . I went in to simply upgrade my phone. After speaking with an associate about the different options, I decided on the phone I wanted and amount I'd pay monthly. I purchased a screen protector and was told that I needed to transfer the contents of my phone outside the store and then bring my trade in phone back to the store. I asked, what is the process for this? They told me you just drop the phone off, anytime and told me the store hours and that I had two weeks to bring my trade-in phone for the rebate. I went back to bring my trade-in phone and the same manager Tony told me you'll have to come back tomorrow. I have two people ahead of you and we close at 6pm. I explained that I spoke with him and he said I could just drop it off at any time. He said "I'm sorry you misunderstood me" he laughed and said you'll have to come back. I said I don't have time to do that and he said, "you can drop it off at another store so you should do that." So I went to another store that happened to be 30 mins away and brought my phone in to turn it in. An associate at this store told me that he could turn the phone in for me but it didn't qualify for the upgrade. I would be sent a check for $10 (I was expecting $350 towards my upgraded phone). The associate at the new location asked who sold me the phone and he said it's probably Tony. I couldn't believe he would know about this awful manager 30 mins from him. He told me that unfortunately I would need to return my phone to the CDM store if I didn't want to get $10 for my phone. I took the phone back to the CDM store and returned it. I was told that the manager Tony would have to approve the restocking fee refund. I asked for a business card or how do I set up an appointment with him and was told I needed to come into the store again. I called ahead to see if the store was busy if or Tony was available. The phone kept ringing. I called again, Tony picked up and asked to place me on hold. I sat on hold and eventually went to AT&T customer service. I called 3 more times and was being forwarded to AT&T customer service. I finally got in my car and drove to the store to find no one in the store. No customers or employees. I knocked on the door and after a few mins. Tony walked out of the back. I walked into the store and told him that he needed to make this right and refund the restocking fee and that he has basically wasted my time. Tony said "Caitlin, let me tell you how our restocking fee works." (I was told by AT&T customer service that the Store Manager is the only one who can waive the restocking fee.) He told me it wasn't going to happen and I told him that I'll be going above him. The "manager" Tony is condescending, lazy and shady. I went in to upgrade my phone and after hours of wasted time I will start over at another location. My advice if you are bored and need to waste a ton of your time, go through the miserable process of doing business with Tony. read more

I give this store one star only because I don't know how to give none. I bought a new iPhone for my wife. It will not pair & transfer data from her old phone. I took them both back to the store 30 minutes later, and asked for help. I was told "It's yours now, take it up with Apple." I asked to speak to the manager. The guy said he was the manager, and I'm on my own: 'Try the Apple Store, maybe they can help. It's yours now, we're done.' I called AT&T customer service. They said this store is a franchise, they have no control over the quality of service, or lack thereof. As a finishing touch, and not their fault, while I was in the store, my car got hit. I would recommend virtually any cellphone store over this one. I just spent $1200 on a phone that is a paper weight. read more

An absolutely horrible store with uniformed staff. Avoid if you can. Went to Best Buy to get and new phone and update my AT&T account.

What's more important than AT&T's products and services? Great customer service. But this place didn't exhibit any. Here's why. I made an appointment through AT&T's website to come in on a Sunday and received a confirmation email. No problem. A store member called and left me a voicemail confirming my appointment day and time. Great. My family and I showed up to our appointment and now there's a problem because according to Aram, we didn't have an appointment. He insisted there was a cancellation made but obviously not by us because I will not waste time and money to drive an hour to come to this store if we had canceled. Honestly if his tone and approach towards me as a customer (mind you I'm a former AT&T employee but off topic) was a bit more courteous and apologetic, we would have stayed and wouldn't mind waiting for a little bit. BUT, this was not the case. A major failure in basic customer service, listening skills, attitude and problem resolution. Look elsewhere if you value yourself as a human being first above everything else because no one deserves to be treated badly. Took my family out of there quickly but without gathering names. read more

GREAT SERVICE & VERY HELPFUL Had no problem upgrading my iPhone and activating a new iPad. All the salesmen knew what they were talking about which was a bonus. They we Also ALL patient with me while setting up my new iPhone! read more

Horrible customer service, get sold items that are not honored and always horrible customer service, manager tries to brush off people and not honoring what their salesman lure you to buy in items, save your self a headache read more

Went in 6 pm to see about upgrading all of my families phones. There was only associate in the store and he was helping another customer. I was not greeted when I came in, never acknowledged for the 20 minutes I sat there, nor when I finally got up and left. I realize that the sales process can take time, but would have appreciated being noticed and at least given a time frame for when I could be helped. read more

Best AT&T in Orange County! I was assisted by Fernando as well as the store manager, Tony...both helped me make updates to my our family's plan and get all the new phones we needed ordered. In addition to that, Tony took the time to help me set up my AT&T app. They are taking proper covid protocols and were very professional. If you're looking to go to a store, I highly recommend this one! read more

Fantastic service! I didn't really want a new phone, but I needed one. Brenda was amazing. She answered all my questions and the process was simple. She was so helpful! I will go back here every time I need an new device or help with my service or plan. Thank you, Brenda! read more

Great service Tony was able to help me .very good service and very helpful.thank you Tony . read more

THIS IS NOT A TRUE ATT STORE! THIS IS A THIRD PARTY SELLER OF ATT OWNED BY PRIME COMMUNICATIONS! Do not expect true ATT customer service. Brenda the manager sold me a phone and did not check to see if I had phone service and gave me a sheet on how to transfer data on my own. When I got home, I could not receive or make calls. I went back to the store 30 minutes later, and Fernando gave me nonstop excuses why he couldn't help me from : 1. "Why does this always happen to me when I have to close?" 2. "When did you buy this phone?" Excuse me, but you were sitting here next to Brenda one hour ago when I bought it. 3." Brenda will fire me if I call her again." 4. " You have to go to the ATT store in Costa Mesa for help since I can't help you" I asked him to call the ATT store in Costa Mesa to ensure that they could help and he said he can only call tech support but tech support is closed. 5. At this point I am upset since they know I need to take calls since I am a physician and I ask him to call his manager again and he gives a new excuse of "Brenda is at the emergency room at a hospital" 6. Best excuse of all, " I need to go or I will miss my bus." Clearly, he was completely disinterested in helping me knowing full well that I need to be accessible by phone for patients. Prime Communications is ultimately to blame for misleading customers that they are a true ATT branch and for having employees who are clearly disinterested in helping past the point of sale. Prime Communications should not masquerade as a true ATT branch since they sully the reputation of ATT. read more

Understaffed. Guaranteed long waits every time I go in there. Many times 1 person working. So upsetting I have changed two ATT business lines to another carrier after visiting...one more to go! read more

I have been to this store several times. I am completely technology challenged. The manager at this location Travis, has helped me several times. With a smile, patience and zero judgement. He has incredible customer service skills. AT&T is very lucky to have him on their team. Thank you for all your help Travis and patience. Very appreciated!!! :)! read more

VERY POOR SERVICE. I have been an AT&T customer for over 15 years. I have always received excellent service at their retail stores, but not at the Corona del Mar branch. My daughter and I came in tonight to buy a new iPhone after speaking to a representative on the phone. When we arrived both sales associates were with customers so we waited and waited and waited. Then it became clear that this was all one group of people being waited on by 2 sales associates and the female sales associate was merely socializing with the young man, not doing business as the rest of his family was with the other associate. We finally started to leave but then got called back into the store although she acted as if we were interrupting her and it was all too much bother. She pulled up our account, gave us entirely different information than the phone representative had, and never offered any options. We then called customer support by phone from the store and got a supervisor on the phone who gave us 3 different ways to go, each one saving us more money. The sales associates at the Costa Mesa Store on 17th street are so much more helpful. I will definitely go there next time! read more

Tony from this AT&T location spent the time needed to help me resolve my account problem with the company. He did this with a calm demeanor while I was very frustrated with the process I'd received from AT&T via phone. He helped dissipate a difficult situation. read more

I went online to make an appointment through the ATT webiste and and I received confirmation of this appointment but there was a prompt was that the appointment was not confirmed until I received a confirmation from the store. THREE days later I get a call asking if I could come in (mid day)... I dropped everything and went into the store. There was not a single person in the store, but KARAM was on the phone having a personal conversations--I swear I could just tell he was on a power trip from the get go and was going to make me wait. About 15 minutes later he decided to end his call and had an immediate attitude with me. KARAM refused to listen to my concerns, KEPT interrupting me, and kept getting more and more aggressive with me. When I told him that he had horrible customer service skills, he said that he had the best ratings in all of California at his store and he told me to leave the store and that he refused to help me. ABSOLUTELY RIDUICULOUS! Beyond this experience, it is appalling to me that AT&T keeps this liability on staff..... the guy is a loose canon. Get a clue AT&T--you have customers spending hours (collectively) advising you about this guy and you are doing nothing! I have zero doubt that he will eventually get combative with a customer. read more

AT&T Store - Mobile Phones Near Me - Corona Del Mar, California

Excellant service! Karam was amazing, very knowledgeable and very patient. This was my second time at this location and for the second time I was not disappointed. Highly recommend him. Thank you Karem for your knowledge, patience, help and great positive attitude. read more

We had a wonderful experience at AT&T today. We were helped by Wenbin who went out of his way to help the two of us. We strongly recommend anyone to visit this AT&T store. read more

Excellent service. Travis was extremely diligent and did not quit until he got the desired result in changing my phone plan, that involved extra work This was after spending hours on the phone with AT&T - customer service, loyalty, retention, prepaid, post-paid departments, each referring me to another location, including wanting me to travel to a "corporate office." Thank you, Travis, for not quitting. read more

To Whom this may concern, My husband and I went into this store and received the best service that we could have asked for. They were polite, knowledgeable and informative. I will be going back to this at&t, for those reasons. Sincerely, Happy customer read more

By far the best experience I have ever had with any phone company or store. The manager and employees were friendly, helpful, knowledgable, patient, and pleasant! They exceeded my expectations and I am very happy with my new phone, and they hooked us up with discounts and accessories. They took the time to fit the accessories to the phone, and gave us white glove VIP treatment. It was a positive and awesome experience. It felt like these guys really cared about me and my families needs. read more

Worst experience.. Never have I waited so long to get service, just needed to get one SIM card changed, took 45 mins, they only had one person working at the counter read more

Was there to make an exchange of my iPads and was attended by Travis. He was excellent with his service and recommendations. I never post on my experiences but he was so exceptional That I wanted to make sure he was recognized. read more

These guys hooked us up today!!! I got a new tablet for just $12 when we upgraded our data plan to 25GB!! Our son got a new iPhone SE with an otter box case, and we just really appreciated how patient and caring they were to take care of all of our needs. By far the best customer service experience we have ever had!! read more