First time at this AT&T Store but my wife is in there frequently. She has always been pleased with the service she gets. We moved to Trilogy which is less than a mile away from the AT&T Store just over a year ago. At the same time we switched from Verizon an Android phones to AT&T and iPhones. Everything for the last year has been fine. System paired easily with the Bluetooth on my Audi and the Ring Door Bell System on the house. I did not activate my Blue Tooth Hearing Aids at the time because with wearing Masks during Covid, every time I removed the masks, the hearing aids would fly off my face and across the room. To protect my investment, I waited till we came out from under the mask mandate to go back to the Hearing Center at Costco to download and readjust the hearing aids. Everything was fine at first with the exception that the Ring Door Bell alert was so loud so high pitched, it was painful. Two weeks before Costco had an appointment open to make adjustments. In the meantime, one of our IT guys tried to adjust the notification but now the phone does not play through the Audi Bluetooth. Took it to AT&T and the technician tried but all he could tell me was that the setting all appeared normal and he told me to call 611 Tech Support. You're going to ask why I gave 4 stars and the problem was not resolved. Granted it was not resolved, but the technician tried and when he could not fix the problem, was honest and said it could not and at the same time, gave me a potential route to resolving the problem. I appreciate honesty I have so many instances of technical run in the 26 years I used or had a cell phone and it was refreshing to get an honest answer. read more

They say one thing to sign you up and don't support what they say. Get it in writing. I am guessing they won't support it. Keep your paperwork and know what you get in the mail is false promise . read more

Went to the Huntersville ATT store to upgrade a couple of lphones. Was not busy waited 3-5 min before I got help. I asked the guy about upgrading to the iPhone 13. He said let me think if we have any, stood there for 10 seconds and said no we don't have any. I asked him if he could check and he said I'm he did in his mind. He then proceeded to try to sell me the 14 for 5 times the price. I told him I wanted the 13 and he said he would see if he could get it. Then he kept trying to upgrade my line I told him I didn't need an upgrade. At that time I asked him for his att ID so I would have his contact info as this was not going well. At this point Tia walked over (said she was the manager) and asked why I wanted his ID and said I couldn't get it. At this point they asked for my drivers lic and I asked why they needed it. As every other time I give them my address, password and other info. They said that's how we do it. I gave my ID and told them my main #. He asked me what the other number was and I picked up the ATT iPad to look at which # I wanted to put it on on my account (as I have 4 lines). Tia told the guy I to take back the iPad and I was not allowed to look at it and to shut the info down. At this point I was really insulted after I gave them all my personal infoincluding them scanning my lic, they refused to give me any info on them. I asked Tia for her att I'd and she told me they didn't want to help me and kicked me out. I left the store in disgust and told them that I will do everything to share my experience and they said they didn't care. After I left I went back and took her picture to let others know my experience as well See if others have similar experience and to get this person out of our local store. After leaving I immediately went to another store and got all I wanted in under 20 minutes. The Huntersville store has real problem people and it doesn't have to be this way for services i spend a significant amount for monthly! read more

AT&T Store - This is Tia she said she is the store manager. Horrible service. - Mobile Phones Near Me - Denver, North Carolina

Eddie and Matt were able to help me replace my broken phone. In and out in 20 minutes and we're super friendly through the whole process. Highly recommend this location! read more

I went to this store with a very hard problem, however CJ fixed it in less then 10 min. CJ is "the man"! I highly recommend this store and ask for CJ for all your phone questions Robert C. read more

Don't go to this AT&T they always get everything wrong & have to deal with customer service every single time. Bunch of idiots to be 100% honest. read more

In the several times I have been in this store it is always understaffed (only 1 person working) with an extremely long wait time to get assistance. I will being driving to a different location for service. This will actually save time in the long run. read more

These guys are pretty solid. I've usually had bad experiences with retail phone stores, but they have been quick and on point every time. Saved me a ton of money on my services, too. read more

This store is very deceiving. Not an official ATT store . I was not informed prior to buying a phone while on vacation and it's a night mare trying to return a phone. Don't buy here read more