I usually go to the Verizon store frustrated with things I could remedy if I just used a little…read morebit more patience or call the store. I had recently had to switch my phone because the charging port to my old phone was messed up. I should have just got a new phone but I settled for a refurbished one. I think all phones being called new are refurbished or at the very least programmed not to work after awhile but I'm probably wrong about that. Anywhere, the gentlemen at this Verizon were dressed very professionally. I was pleasantly surprised! So I went in and in less than 5 minutes I was already walking out, thanking the gentleman, and on my way. Technology is not my strong point. Oy vey!

This storefront says "Verizon" but they are only an authorized retailer. When I came to do a free…read moretrade in, they lost my phone and I was charged for the full thing. When I tried to come in and rectify the problem, the manager said they would look into it but I did not receive a call back and the manager was not present in the store the 3 other times I came back to figure it out.

I found these guys on Facebook marketplace. I was buying a phone for my partner for Valentine's…read moreDay. They have two locations which are both a stretch from where I live. It would take me almost an hour to get there but they had a good deal on iphones so I went ahead and drove to the SW location. I went to buy the phone and did not put my SIM card in to test it, BIG mistake. The lady at the register told me it would work once he put his SIM card in. Unfortunately, the phone was locked. After a few days of calling the store and trying to decide when we could return to see if it could get unlocked, we finally made it back to the store to get a replacement. The owner is a very kind and fair business man. He worked with us to make things right. My bf has a new iPhone 11 Pro Max and he is sooo happy! If Cell Repair is unable to fix whatever is wrong with your phone, they do offer other options. We are satisfied with our purchase!

Sabih was amazing! Good and fast service. Will be back for a new phone plan!!!!! He was great!read more

So, I'm new to this kind of thing. In all my years of owning a cell phone, I have NEVER cracked a…read morescreen... until the other day. Lol. My phone is old. I have a Google Pixel 6 Pro. They're already on version 9 or so now. Anyway, I took my phone out of the case to use my wireless charger at night, went to the bathroom, and left the phone on a slanted surface. PLOP! I knew it wasn't good. Surely, my phone had more cracks than a sidewalk (I promise I wanted that joke to land better, but I digress). Anywho, I called my carrier, and they put in a claim with Asurion. The claim charge was only $29, which will be added to my next billing statement. They referred me to uBreakiFix. I initially went to the Sugarland location, but they didn't have my screen in stock, so I ended up at the Pearland location. Upon first walking in, it gives off the vibe of a phone accessory store, but obviously, their bread and butter is fixing broken devices. They double-checked my claim, got me registered, put my phone in repair mode, and told me it would be done the same day. I thought that was fantastic since I was expecting a few days for the repair. I gave them my work cell number to call when it was ready, but I found myself in this odd situation: should I leave the area and come back later (I live about 25 minutes away), or just hang out nearby until they were done? I decided on the latter. I grabbed some lunch, ran a few quick errands, and BOOM -- the text came through that my device was ready! Honestly, it took them less than three hours. My phone looks BRAND NEW. Better than it did before it got cracked, honestly. I was really dreading getting a replacement phone or a brand-new one because I have so many apps that I'd have to set up again. I didn't have time for that hassle. This place was fast, friendly, had great customer service, and did an excellent job. Thank you for the incredible experience!

I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of…read moremy phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

Jay was awesome! Had a great experience with downloading apps and info from an old phone. I…read morerecommend coming here for Verizon services!

Morris was great. he fixed all of my issues. upgraded me without charging me anything extra or…read moreincreasing my bill.

I wish I could give a zero start for this place. I honestly have no idea how they are still open…read more They customer service here is crappy as hell and they are always ripping off people here. Both sales rep here are aggressive and rude. No one asked me for my account number and we're just trying to sell me a phone like I wasn't with the company.

Came right into the store my friend needed a phone exchange he had a phone for two months it went…read moreout, brought it into the corporate store and they exchanged it immediately they get five stars Miss Jody is the manager and she gets stuff done she assumes management roles and she's a role model for for how other manager should be

They always are so fast and courteous when I need to replace my key fob and alarm batteries. I'm in…read moreand out. I know I could buy cheaper ones and do it myself, but I don't want to wrestle a key fob and possibly break it - like I have done before.

They have always had what I needed for cars, boats or other battery usage. They take old batteries…read morefor recycle and have been very helpful on everything I needed for years!

My iphone stopped working. Went to sleep the phone was fine, when I woke up it would not turn on…read more Tried different chargers and Troubleshot as much as I could with no success. T-mobile people didn't help. Came to this place which was open on a Sunday morning and the technician (aka magician) turned my phone on quickly. Apparently, Apple updated software (unclear why cause I don't have auto updates off) and with the newer model phones not many people know how to re-set it. 6 stars for customer service, speed, helpfulness, and education! Don't know the guy's name but he's awesome!

I would give zero stars if I could! Scam artists. My phone wasn't working and the glass on the back…read morewas cracked. Do not go here!!!!!!!! They offered to fix both for $200. The guy said he would sell me an otter box case for a discount. I left with the protector on and within a month I took the cover off and the back was cracked. When I called to ask for it to be replaced they said they would give a discount of $50 to replace it. They offer guarantees on their work but would not replace the damage caused by using glass with one month. He tells me when I called I should have resold immediately bc the glass may break!!