I'm not sure why other Yelpers haven't had good experiences here but I always receive great service. I've bought several phones, changed plans, and they've helped me when my phones have gone caput. Today was no different and my phone wasn't responding after an update. I tried everything at home and stop by seeking professional assistance. I was greeted right away and a friendly employee removed the battery and reinstalled it for me. My phone is back in business. Always a smooth and pleasant visit. read more

Dear neighbors in La Mirada/Whittier and anyone approached by AT&T in your neighborhood, We were recently convinced to switch from T-Mobile to AT&T after being promised that we could move our five lines over and receive new phones at a great rate. Based on those promises, we agreed to switch. At no point during this process were we told that we had only 30 days to turn in our old phones after they were activated. We explained multiple times that we would not be able to return one of the phones until our daughter returned from studying abroad. We activated our phones in January, and when we called last week to request a return box for the old phones, we were suddenly told that the case had been "escalated" and that the 30-day window had expired. We have now spoken to two customer service representatives and visited the store in person. Both told us there was nothing they could do and would not allow us to speak with someone who could actually help. To make matters worse, we have carefully reviewed our contract and nowhere does it state that we had only 30 days to turn in the old phones. AT&T claims they sent us an email about this policy, but neither my husband nor I received one, and we have thoroughly searched both of our inboxes. Today we even went into the store to try to cancel our service because of how frustrating this experience has been. We were then told that we would still be responsible for paying for all five phones and that we would be unable to cancel. This level of customer service is unacceptable. In a time when everything is already so expensive, it is incredibly frustrating when companies do not stand by what they promised. Please be cautious if you are approached to switch services. Our experience with AT&T has been extremely disappointing and I will continue to post to social media regarding AT&T until I am contacted. Day 1 read more

Pick a different location if you don't want your time wasted. They had people waiting and waiting while 2 employees were slacking around. Unprofessional and definitely very unorganized. Higher management needs to get this place in order. read more

Andrea and Ivan helped us today.. My wife and I upgraded finally from our I phone 6's to latest and greatest .. why? Don't know .. but glad we did.. they gave us A++ personal service.. helped us reload our phone.. we are NOT tech people.. old school ( older people)! Thank you again!! read more

Called and the manager picked up. She confirmed they had the iPhone 15 in stock. Said I'll be there in 10 minutes. Arrived 10 minutes later and they shut and locked the doors on us 1 hour before closing. Manager refused to help us even after calling in to confirm the phone and time. Trash dishonesty manager I will keep reporting you to corporate read more

My go to store when I require a "hands on" experience. Marc Barbosa is who I rely on. He knows his job and is friendly, patient and helpful. I had a major issue with my email and Marc was to take care of it! He's transferred all of information each time we've upgraded our phones. He is a valuable employee and I speak from experience as an AT&T retiree after working with the company for almost 30 years, retired for 15. read more

I was helped by the store manager Don he is very approachable and friendly and by the way he carried himself and his dialogue you know your in good hands as he is extremely knowledgeable of the business as he was helping me he was also catering to customers going in making sure that as soon as they walked in that they are acknowledged i walked out of the building fully satisfied with the experience he provided with his professional demeanor and service thank you Don for making this loyal att customer stay loyal read more

I am extremely satisfied with the service and my overall experience at AT&T. I was helped by Rammy both times I went in. The first was to upgrade and trade in an old phone. He made the while process easier than expected, he even managed to keep things light, fun, and encouraging. He understood the struggle I was in dealing with my old phone. He not only helped but was very informative. Allowed me to ask as many questions as I needed and was patient. The second time I went in with a list of follow up questions and he was very reassuring, he answered all of my doubts and questions. Would definitely recommend to anyone... I referred my mom afterwards who also upgraded and she also had a good experience (might I add that Rammy surprisingly also speaks Spanish and was able to assist my mom on his own). Thank you Rammy for your service, kindness, and honesty. You should train some coworkers. read more

I had a not so great experience at a different AT&T store earlier today, and when I came to this store, the difference was night & day. I needed to complete the trade-in process for two phones I already ordered over the phone a couple weeks ago. Bishoy helped me out within a few minutes of arriving and he was incredibly kind and informative. He explained everything and made sure I understood the process, what to expect, charges, etc, so there would be no surprises. He was able to get my trade-in devices processed without any issues, and was also really personable and helpful. It is not common to meet someone who understands customer service the way this person does, and I left feeling like I want to continue being a customer of AT&T (while earlier the same the day, I was on the brink of leaving). Thank you for your help! I will from now on just come into this store when we have wireless and internet needs. read more

Service was great. Went to store to add an Apple Watch to my phone but I told the person helping me I did not want the monthly insurance. Sure enough I got a email notification that I had insurance for my watch. Called AT&T because I'm never going back to this location. Told them to remove it. Turns out they didn't and i finally figured out how to remove it myself. Frustrating thing is I told them from the beginning I did not want insurance. They can say whatever they want at a store level, but I said no insurance and I still get billed for it. I'm going to the Apple Store for any issues or purchases going forward. read more

Talk about 0 customer service from a gal stating she was an assistant manager and then later a manager. Several people in line I asked another gal who was taking names if she could help and very rudely said that she was the manager and she couldn't help. I addressed her rudeness with Daisy and Ms. Daisy wouldn't let me speak and she just kept throwing her title and stating she was managing her employees. I asked her for her regional managers info and she said she wasn't going to give me any info and for me to call customer service. This gal wouldn't listen and then told me I had to leave only because I told her that she wasn't listening and was only yapping over me. SMH read more

Thank you Don and Marc for your excellent customer service you are Professional & Educated and everything was explained in Detail with Patience it shows that you take Pride in your work. We truly recommend this AT&T Mobility in La Habra read more

As a corporate office, I was very surprised how unprofessional several employees were. I live in Whittier and went to the store and purchased several phones with excellent customer service. Attentive and professional you would think that they were the corporate office. They were unable to get me a phone was not in stock. He called the La Habra corporate store, which said they did have the phone and we would be down to see it when we arrived. We were asked how can we'd be helped we said we called to see a certain phone that they had and there were two sitting at the desk one standing trying to help us and One walking around customer service we explained that the Whittier office called and they had this phone. The customer service lady was bilingual, started talking into her language to the other associates and they were saying that I didn't take the call and the other one responded. I didn't take the call and so on instead of looking it up and helping us out it was more of we said she said so unprofessional it doesn't take much to look up the phone and let us know. It's that easy instead of having a discussion, it was frustrating that they would talk in their language, and we would stand there waiting to see what is going on the gentlemen associate finally said we'll just go look and see if it's there. When she came back, the phone was not in stock. There was nothing else to say no other offers is if we can order it or any other way to be helpful for customer service it was more like we don't have a phone and that's it. do you want that phone? At the Whittier store The gentlemen had asked us if we would like to order the phone and it would take two days and we had said we'll check the Harbor corporate and he said yes they always have everything so at that point. They didn't give any options onto to order the phone. It was more like a hello and goodbye and not even apologetic Working with a public for many years, I was completely surprised that a corporate office would have so many not just one unprofessional people working that could disrespect you in a small amount of time. We mention that we were coming from Whittier to purchase his phone and it meant nothing. It was more of an argument on who received the call. if you want excellent customer service with respectful professionalism go to the Whittier store on Whittier Boulevard. You can't go wrong. They are more than happy to help you and problem solved anything to give good customer service. I am going to order a phone with Whittier and make sure I express to everyone to not give La Habra any business because of the disrespect it's unappropriate and it's not right, again it doesn't take much to say hello. How can I help you and to follow up not to have an argument with a customer questioning us on when and who did you talk to? It's exhausting to know that a corporate office cannot give simple customer service, and to speak into and into another language in front of a customer is disrespectful. I give them no stars and I hope everyone understands how important it is to receive good customer service it's not too far Whittier so you can get excellent service in my eyes. This is corporate office. Thank you Whittier for your excellent service. And hopefully corporate office can be mindful, ab read more

Worst experience and customer service ever. I walked into the store at 7:10 was added to the wait list and told it would be a 30-40 min wait. After waiting for over an hour the manager of the store Adriana decided to walk up the last customer who walked in to the store instead of helping me who was next in line. I wasted mad but didn't say anything. When they finally got around to helping me an hour and 20 mins after I got to the store they tell me they are closing early and they won't be able to transfer my Information from my old phone to the new one. I asked if you planed to close early why not let the customer know this when they first walk in. The manager is really unprofessional will never set foot here again. read more

I was on the phone with AT&T tech support for about an hour to fix an issue I was having. The person helping was not able to understand my issue. I decided just to go into the AT&T store. The first person who help was very nice and ask her manager to help problem solve my issue. The manager right away understood the tech issue I was having and solve my issue within two minutes. She even offer support if I need to call tech support again, but thankfully I did not need to. The manager was knowledgeable and very helpful. I left the store very relieved. The read more

I came in to resolve an issue with my wife's phone. Don Apuntar was able to help me out. He was detailed and resolved it so quick. He was friendly and had a great attitude. I will be retuning back in September for my new IPhone and will be seeing him. Thanks again Don. read more

Don the mgr was excellent so was his sales associate. I recommend this store to everyone I know. Was in & out within 15 min especially when I had to pick up my daughter from La Habra school. read more

If you live in the Whittier, La Habra, La Mirada, or Fullerton area I totally recommend going to this AT&T store. They have impeccable customer service. I had a bad experience at the Whittier Whittwood AT&T store and left and went to the La Habra store in hopes that they would change my mind in my decision of switching from T-Mobile to AT&T. They DID NOT DISAPPOINT!!! Bishoy greeted us as soon as we walked in. Extremely helpful, professional, and polite. I expressed to him that I was feeling like we had made the wrong decision in switching mobile carriers due to the Whittier store. He made our experience quite pleasant. For any of my mobile needs I will be sure to go to the La Habra store. The store manager was also helpful and the rest of the staff there seemed just as nice and professional. The customers there also looked happy and satisfied with their service. Bishoy even escorted us out of the store when we were done, gave us his card, and assured us that if there was anything we needed not to hesitate to visit again and they would take care of us. We are now satisfied new AT&T customers. Thank you Bishoy and the staff at the La Habra store for being awesome! read more

Good service, nice selection of phones, tablets and watches. The staff is knowledgeable and friendly, ready to answer ed r any questions you might have. You will have to wait until a salesperson becomes available. read more

Enter the store and there's a security guard who gave me a heads up at the door. There were three customers at three tables. One person was being helped. The employee did not acknowledge my presence not "someone will be with you in a minute" or anything the second employee came out to work on the other customer he was working with and again no acknowledgment. I was in the store for over five minutes when I finally was acknowledged. I asked for the manager who said they'll get them, but I'll have to be a minute over 25 minutes. The manager finally came out. read more

I would like to take this moment to thank Marc B. for his excellent service and care to our cable service needs at this AT&T store! Marc took the time to listen, understand and resolve our difficult situation regarding our new service plan. He is a valuable asset to the AT&T organization! There are very few individuals like Marc B that truly make a difference in keeping a long-term customer to client relationship! He's knowledgeable and dedicated to his impeccable trade! He may be a retail sales consultant, however, to us he demonstrated management and leadership skills! Thank you again and we shall return because of you! Please forward this message to your peers and upper management staff! Sincerely, Herbert Alamo read more

AT&T Store - Channel lists! - Mobile Phones Near Me - La Habra, California

Maria is the best at costumer service! I always have a bad services with AT&T but Maria makes it worth it! I drove 1:30 h just because she is so capable. 100% recommend Maria! read more

My husband and I came in really irritated and so close to switching back to T-mobile because of all the back and forth between the At&T customer service line and the cosco representatives that opened our account with At&T. No one seemed to be able to activate my phone without changing my number which I need for my business. We came in and were greeted by Vivian, she was great and we also share our name. Viviana and Don fixed my problem within 10 minutes of being at this location. They are very professional, personable, and educated in what they do. Thanks again and we will continue coming to them if we ever have any questions or problems. Thank you Vivian and Don. read more

Don't trust what they tell you at this store. We came to this store to upgrade two of our phones. AT&T was offering $700 for trading in iPhone 8s and we had two of them so we were ready to upgrade and get $700 off of each new phone. But the salesperson told us, "Why not wait two weeks until the iPhone 13 comes out and get that instead of the 12?" We asked if the trade-in for iPhone 8 would still be the same. They told us yes, it would be. We were doubtful, so we asked again, "Are you certain that the trade-in value won't change?" And we were told again that it would not. So, we went home and came back two weeks later. I'm sure you can guess what happened. When we returned and were ready to get our new phones, we noticed that the trade-in value for our iPhone 8s was now $350 each -- half of what it was before. When we reminded them that they had insisted to us that the trade-in would stay the same, their response was basically, "oops, sorry." The manager was the worst. He gave us a BS line that the trade-in values change all the time and "it would probably go back up in a couple of months." He said we should just "wait and see." When we talked with another manager the next day, she at least was honest and confirmed that there was no chance of the trade-in value going back to what it was. Never once did anyone in the store offer anything to make up for the $700 we were losing because they lied to us that the trade-in value would not change. They told us we should call AT&T customer service (why couldn't THEY do that?) and see if they could offer something. AT&T customer service was not any better. After being on the phone with them for almost two hours they came up with the grand offer of a monthly discount for changing to paperless billing -- the same discount offered to every single AT&T customer. We had been with AT&T for over ten years and were generally happy, but after this experience we decided we couldn't stay with a company that doesn't respect their customers. We're with T-Mobile now and our bill is $60 less than what it was with AT&T. read more

Honesty with customers waiting list. Rep decides to help second in line customer because they walked up to person not with a customer. Therefore rep removes #2 on list and I'm still waiting as # 1. I approach rep and he lied saying someone else chose to help me in a few minutes. It's been over 5 minutes. Bad customer service read more

My experience was one disaster after another. My email was setup on someone else's account. In which AT&T couldn't fix. False expectations set by the AT&T reps and also by the technician setting up my internet. I was told that I would get the first month free internet and when I received my bill I was charged for 2 months. When the tech came out. I asked him about the extended Wi-Fi he said it wasn't on his order. That I didn't need it, and I'll not get billed for the extended Wi-Fi for the system will recognize that I don't have one setup automatically. I was also billed for this too. When I called AT&T customer support the rep was really unprofessional due to having lots of background noise, I had too constantly repeat myself I lost confidence in the rep. to request to talk with manager. Manager was supposed to call me back within 24hrs haven't received a call. This has really been a bad experience for me. I felt that I've been misled and misinformed by the reps at AT&T. read more

Probably the best experience I've ever had with getting a new phone. As soon as I walked in, David got me in and out of there with a brand new iPhone 12 within 15-20 minutes. Thank you so much for the great customer service! read more

AT&T Store - iPhone 12 - Mobile Phones Near Me - La Habra, California

My friend is already an AT&t customer and needed to buy a phone so we finally made time to go after dinner Friday night. Walk into a store an hour before they close three employees in a near empty store, but evidently that's not enough to help someone within 10 minutes of arrival. This new system of putting you in a queue and waiting to be helped is ridiculous. 45 minutes later they tell us they only have one type of phone in stock for us to buy. What a colossal waste of time. read more

Tatiana was awesome. She was quick and efficient. She helped me with everything I needed. While her peers decided to just set me aside to just to make sales. Although I wasn't buying anything today Tatiana assisted regardless of what was my situation. As of that it was greatly appreciated. read more

The worst customer service ever don't buy here!!!! They sold me a $1250 used and stolen blacklisted phone. The managers an ignorant fool. Both att customer service and apple both told me This location is under investigation due to fraud. I have officially called the necessary people for inspection. DONT BUY HERE!!!!!! read more

AT&T Store - Mobile Phones Near Me - La Habra, California

Flavio and Don were great and made the experience great! They were both extremely helpful. The wait was not too bad around 3/3:30. The whole thing was quick and easy. read more

Couple of weeks ago my wife and I upgraded our phones. We had a very helpful young man helping us and gave us great suggestions for getting our new phones and upgrading our plan. I've been getting phones for over 25 years now and stuck with At&t even before it was AT&T. It was Pacific Bell. If you are in the market for a new phone go see David K. at this AT&T. Thanks David for your help. read more

Credit card screen keeps refreshing. Limited selection of Motorola Flipside cases (1). Ran out of screen protectors. The salesman said that the main difference with the Blackberry Torch is that Blackberry is a business phone. He gave the phone with my mother's SIM card to my father. There are no drinks or food in the store. They don't stock any of those iphone battery extenders. We bought a holster and two car chargers. Went here twice to have contacts transferred from the old SIM cards but some of the address book entries only have "1" as the telephone number. When my mother's new cell phone didn't accept calls they blamed it on the fact that my father charged it overnight instead of only two hours. read more

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Exactly why it's rated a 2.9. Workers don't know the information and walked away from a conversation. I was asking about the Lifetime screen replacement program the guy told me it was $10 and I said no one told me about the $10 and to show me where it was. He said "I've been working here for 3 years" I didn't ask how long you worked there I asked for you to show me where it says $10 for a replacement, if he would've showed me I would've paid the $10.... But he walked away and didn't help. Worst experience at an AT&T store that i've ever had. read more

Angel Martinez is da man! He totally went out of his way to make sure I was taken cared of

Just came in for a upgrade Marc was a amazing help and very attentive to my needs. I will 100% recommend this location. Thanks Marc ! read more

I went to the store to get a prepaid SIM card for family visiting for 10 days from a different country. I was looking for a prepaid card worth $35. I was told that I will not be charged if I don't use the SIM Card. I was not told of the other expenses that come with the SIM card like activation fee etc. To my surprise I received a bill of $113.06 and I didn't even use the SIM Card. The other bill was not disclosed. Yes, they look as they pay attention. I was impressed but hidden under those smiles are hidden fees. Be careful coming here. It may make a hole in your pocket for other expenses not disclosed. I cannot recommend. I give this store a negative score. I called AT&T customer service but told me that the store has to fix this. I went to the store to speak to the manager but he can't help me. So I am writing this warning to other possible victims. read more

Service here is slow asf have 10 associates and they all go to the back with customers waiting.

Marc at the ATT phone store was an excellent representative, he went above and beyond my expectations. He was very polite, courteous and knowledgeable of all the services. He went out of his way to review my services , offer needed upgrades and explain new and upcoming products. As a former ATT manager of a call center I am very aware of customer service and Marc definitely displayed excellent customer service read more

When I'm pissed I'm not the easiest person to deal with. That's how I came into the store in La Habra. AT&T claimed there was a promo for 6 free months of GeForce Now for qualifying users. I qualified. Yet when I entered my information on the website an error message popped up saying I couldn't get a code. The 800-customer service rep confirmed I qualified yet she could do nothing. I was transferred and spoke to another person and yet they could do nothing but ask me to submit the same information 20 times over an hour period. Finally the person just hung up on me and told me to go to the retail store. I came to the retail store already angry and an employee called customer service in front of me after I started raising my voice. Instead of helping me, the rep on the phone attacked the truthfulness of my claim that I qualified (even though I did) and proceeded to tell me to figure it out on my own because she "can't do anything" about it. She refused to escalate the issue and refused to report the error. All she did was reread the disclaimer to me multiple times. I know how to read, and I definitely know all about disclaimers, I write them. The reps I spoke with on the phone all need to be retrained on basic communication skills and knocked down a peg or two. Acting high and mighty doesn't cut it in customer service. I was about to lose it at this point and tell everyone to go pound sand but then, like a ray of sunshine breaking through dark clouds, two employees at this retail store just turned everything around. While I was on the phone arguing with the customer service rep, Stephanie and George were busy looking into my account, the promo and trying to figure it out. In hindsight I feel bad for basically yelling at them, but they acted calm, cool and collected. Exactly the mannerisms I expect from leaders when faced with issues, and believe me, I became an issue. I have a degree in raising hell. Stephanie provided the solution and I was so relieved, I told the phone rep to watch her tone in the future and hung up. In an instant, all my anger went away. Stephanie and George knew I was pissed, but that didn't deter them from standing nearby to hear how the call was going or stop them from looking into things. I appreciate that kind of temperament and diligence. I do give most of the credit to Stephanie. She doesn't get deterred with angry customers and she has a great attitude. She's got guts. She deserves a thank you letter from the CEO, a ham or turkey to take home, and a bonus because I'm sure she's dealt with her fair share of angry customers and came out with good results. You could tell problem customers usually go to her, everyone funneled me to her and circled her as we talked. Great job Stephanie and George. Retained an AT&T account right there. read more