The place is clean and organized. But that's expected. The wait time is kind of ridiculous when I got here. There were seven people waiting now there's nine people waiting but when I got here, there were four or 5 people helping customers now there's only three. And the problem sometimes people take a long time so it backs things up more and more. The staff seems to be working hard, but there's just a lot of stuff and this stuff is kind of slow usually. Usually when I come here, it's not that bad this time a little worse than usual. But they are busy. And there's one guy that's I guess a lot of trouble and so he's taking someone all the time. Someone else just came back. I guess he went to lunch. They all eat lunch I guess and come back. Now there are four people helping customers. Just one customer has been taking a sales person for 45 min. Outch. None of the salespeople are just hanging around. They are all helping customers. read more

Spectrum - I'm number two - Internet Service Providers Near Me - Whittier, California

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I'm sorry, but there's no excuse on why this store should be like this. From all the review, I can see that chatter doesn't not care. 1. Why have 7 registers if only 2 are going to be "in use" 2. Clients waiting well over an hour, with 5-6 reps in the store and only 2 working, is crazy work, it doesn't even make sense 3. Acknowledging to clients they exist and that you are sorry for the wait should be basic common sense and decency of people's time and the inconvenience. 4. I understand clients (especially older ones have questions. Create a space for them, because if you're taking 25 min just to hand someone a modem and it's nonstop chatter chatter that is freaking inconsiderate.... MOVE THINGS ALONG. half of you are in sales and would make actual money if you freakin moved. This place is so known for garbage reps. Why these guys don't care at all about their service how their reviews are are low, is insane to me. I hope this location closes read more

I tend not to buy into the whole concept of "karma" but when I run into experiences like this, I can't help but wonder what in life I'm paying for. One of the worse customer service experiences I've had in a long time. I've visited this store a handful of times (about 5 times in the last month due to me moving and then needing a new phone). Staff appear disengaged and uninterested in helping customers beyond the most basic tasks; there is maybe 1 guy (short latino guy with glasses and beard that seems competent and helpful) - aside from him the rest are absolutely terrible. Even when the store is nearly empty, you are required to sign in and wait. I've literally waited for 7-10 minutes watching 3-4 reps standing around talking and joking amongst themselves. They then all look at eachother with eyes rolling when they realize I haven't dissapeared and one of them will need to actually assist me. I asked once if I could make an appointment for a later time and the response was "do it yourself." There is little initiative to explain products, troubleshoot issues, or provide real customer service. If you bring your own unlocked phone, the service is even worse. You will hear every excuse in the book before they perform a simple activation. I've personally observed customer after customer come in with a complaint about one thing or another not about spectrum directly but about this store specifically dropping the ball regarding their account, crediting their equipment return, etc. Customer service support over the phone is a world of difference. If you can get what you need done over the phone do that. This entire store needs an overhaul and some serious retraining. read more

Came into the store and selected an upgrade iPhone right away. Sales Guy Jimmy tells us we have to disable the stolen phone feature which would take an hour and tells us to come back. We come back when he tells us to and he doesn't so much as acknowledge us. We get he's with another customer, but not so much as an acknowledgment after standing there almost an hour waiting for him. Unbelievable! The art of customer service definitely does not exist at this place. They must be doing great if they can afford to lose out on easy sales. Waste of two hours. I'd give zero stars if it was available. read more

Service is just OK. It turns on and off frequently. Not sure if it's the area we live in, but because it is hardwired, I expect more consistency than 5G. read more

Couldn't be a more incompetent group of people. Well, maybe the night crew at McDonald's but close. These people are slower and less reliable than their Internet. Anyone dealing with them clearly hasn't looked at other options. The most expensive Internet and the least helpful waste of time people. read more

Spectrum - Take a have hour to do a 2 minute job! - Internet Service Providers Near Me - Whittier, California

At 1st Julio didn't want to give me the upgraded router 7. I let him know I called spectrum customer service on the phone and they alerted my account to upgrade it. Previously I upgraded my internet service too. He responded with a smart ass remark saying if anything it's going to be the same router 6 because they only give router 7s when there's wireless services on the account. I responded saying we do have wireless services what the do you mean. Then he finally started doing his job researching. In the end he ended up giving me the router 7 without saying another word. To top off he was getting in another coworkers business with another customer trying to upsell that customer multiple times when the customer respectfully declined Julio's advice each time. He doesn't represent the company well at all. Also has a poor attitude towards others. Really disrespectful to others and judging. read more

super slow and employees standing around and not helping customers. I would not comeback.

Just return equipment at the UPS store in the same shopping plaza. Unless you want to wait 50 mins to give back their wack ass equipment. Manager just watches and stares, it was really weird. At least ask how I'm doing, damn girl read more

waited over an hour to replace a box given a refurbished box that was defective. They also didn't give me back my license didn't realize until I tried to return the box. While I was there I was watching a news channel on the TV and one of the customer service changed the channel to Advertising spectrum I said I was watched the new while waiting he told me customers wanted to see the spectrum promotion. Nobody ever called about the license that they had it. Went back to return box and get my license second trip waited 45 minutes and they gave me another defective refurbished box. Called customer service they rebooted box twice without any luck. Box dead couldn't be activated. counter person like I was doing him a favor by being there. The worst customer service ever. read more

Wait times are terrible -- only one employee working while a long line of customers waited. For such a huge company, Spectrum shows no concern for customer service. Completely unacceptable and very disappointing." Walk over next door to Verizon. The sad part is I just wanted to pay for my stupid service internet box that never works read more

Kids!, That's right children that work at this SPECTRUM location are lazy, combative and aren't even able to tie their own shoes without instructions. I received a text from SPECTRUM that non of the equipment I returned to this location had been returned. The representative I had dealt with was off and I was told he would call me when he came back to work, Really? So no one else can help, wtf? What if Tomas never comes back, Eric? Read some more of the 1Star reviews, there are over 80 from dissatisfied Customers. This place is a joke! I'm not kidding! read more

I just came by earlier today to replace my broken wifi router and it was a good experience. Upon entering, they have a sign-in tablet if you didn't make an appointment. I didn't realize until later that they have a screen that shows your place in line which is very convenient. I think I had to wait about 20-25 minutes but I was helped by Jennifer and she was very helpful and professional. I got a faster wifi router replaced free of charge and she also informed me of a special mobile offer that I could use whenever I wanted (no pushy sales, just a simple informational note). If you are very busy, I highly recommend making an appointment before dropping by but the wait wasn't as bad as a lot of the reviews here make it seem. Maybe I got lucky but I had a good experience. read more

If I can give ZERO stars I would. 10 people in line and only 2 employees working. One employee came from the back room, but to pretend work by assisting the other employee with her customers' cell phone type and color choice. Spectrum needs to have a drop off kiosk dedicated just for equipment drop off. Don't ask us to return equipment if we can't just walk in and drop off. read more

Spectrum - Takes 2 employees @Spectrum to assist with cell phone service. - Internet Service Providers Near Me - Whittier, California

This is by far the slowest customer service experience I've ever uncountered. All the Sales reps move at a snails pace. Taking 10 -15 mins between customers to take the next person. No seperate lines for mobile or Internet new sales or returns. Everyone just waits around hoping someone gets off their behind and calls the next customer read more

Reliable; need to show that is a company that customer can trust because the internet service is decaying and poor service. Outages and slow service read more

I've been trying to cancel Spectrum for months and it's been a nightmare!! Canceled by phone but they didn't do it, went to a store but he told me to cancel by phone!!!! I've wasted hundreds of dollars paying for two Internet services because this stupid company will not cancel me and just giving me the run around. Ugh! according to other reviewers, billing problems, slow service, and impossible cancellations are common--don't waste your time or money!!!!!! read more

Worst customer service I am trying to get my phone unlocked so I can switch to Consumer Cellular today

I use to have Spectrum internet n it was $85 for my last bill, no special download speed. They send me 1-3 solicitations a week n say now they will offer me their service $20 a month. We'll, when I called 5 times trying to get my bill lowed years ago, no one cared, so the second a new internet service was available, t mobile internet, I was gone. Well, today they sent someone to my apt door n bypassed the no soliciting sign at the front of my complex. Im not sure how tell you this Spectrum so understand, ill n never have you as my internet provider again. read more

Been in line for over 30 minutes and still waiting. Only one person at register and no else is working. read more

Spectrum - Spectrum store - Internet Service Providers Near Me - Whittier, California

Wait time is too long! If you got a wait list that long there should be no reason to have two employees cleaning. One is ok if it's absolutely necessary but two does not make sense. And then they tell you your replacement modem is plug and play but it's not. You have to call and activate. All spectrum does is help waste your time and not compensate you for it. read more

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The store is not even worth going to. It is completely broken broken system broken Internet. I had a appointment their Internet was down. They didn't even know I existed. People have been waiting there for hours. This is the way it is every time I go in there I haven't been able to get in there for over a year and actually talk to someone. It's just not worth it. There's no restrooms. There's no customer service. It is a horrible experience. read more

Horrible service!! They do not have enough employees to attend all customers. The employee and customer ratio is definitely not enough. The wait is horrendous!!! read more

One star is too kind. Wait time is too long. Many customers and only two employees when there is the ability to have 6 employees working at once. As they should be. This store has 6 stations but only two employees working. It makes no sense. read more

I'm at spectrum right now and the waiting is long , very bad customer service, maybe they need more employees or efficient staff.

If I could give them less stars I think that would be too generous. They have awful customer service with attitude and accused me of not being loyal because I wanted to cancel. I was tired of dealing with overpriced internet, slow speeds, and extremely spotty service. There are so many other internet service providers out there. Please be warned. read more

I have frequently visited this office and it is always a disappointment. The wait is ridiculous . There are 10 people waiting and I am number 4, after a 40 minute sign in!! I dont blame the employees but I do blame upper management!! Hire more people!!!!! Only 2 employee her and on a Saturday. There are people here who need more time with the employees and that just makes it a longer waiting period!! Management needs to look close into their stores and understand people do not want to spend their day waiting to get assistance with their cable or cell phone!! read more

Went there with a phone issue, a representative named Jennifer helped me out and she was great! Not only did she help me she greeted everyone who came in and even took time to help an elderly woman check in, being a manager myself I loved to see her sense of urgency. She's a keeper Spectrum. Thank you for the help Jennifer I really appreciate it. read more

Great service , some days it gets busy and they are understaffed but they get things done as quick as possible with great costumer service

Over an hour... waiting...Two of the reps are working with the same customers they were talking to when I got here. I've had dental work that took less time and was less painful to endure. read more

Customer service, the wait time can be hours, the least they could do is offer coffee, water, candy something!!!!! And this is with all spectrum stores read more

The wait here can be pretty long at times. But Jen helped me today and it was my best experience in a spectrum/service provider store. If you go and you get her, you will be helped in a great and speedy way! 10/10 employee read more

I came in without a reservation to pick up new equipment. There's a convenient sign in portal when you walk in that shows your place in the queue. I was 6th in line and I waited about 20 minutes. The store was pretty clean and organized. I'm giving 2 stars due to the management. Staff is a reflection of leadership, and it is clear there is none here. Staff barely interacted with me during my turn and instead were talking with each other and gossiping about coworkers, with the manager participating. It's unprofessional and not what we'd want to see as consumers of the "top" cable and internet provider in the area. Hoping to see some positive changes and hoping my equipment works! read more

Spectrum - Waiting area - Internet Service Providers Near Me - Whittier, California

Spectrum sales person came to my house to sell me service they lied and made promises to buyout my phone carrier to payoff my phones. Told me I would get reimbursed so I signed up. Its a scam I Paid off my phones with. Verizon. When I called spectrum to get reimbursed they said they don't know who the sales guy was that came to my house and refused to reimburse me. They send people to solicit yet does not keep and log of or notes of who the person is that they send to your house. That's scary and dangerous. And worst of all they get away with doing this. These people give your address without your consent and don't know who they are sending to your house. read more

Horrible wait!!! Don't go here!! Avoid Jimmy, previously waited over an hour and expressed my disappointment. Next time, he and the manager were waiting inside while 6 customers were waiting in line!!! Targeted retaliatory wait, wow!!!! Thanks Jimmy read more

This place is horrible. No workers to keep up, and the ones they have are very rude. Some don't know what they are doing

No stars for "Pedro", if that is his name. He had no name tag. Went in to cancel my deceased husband's service and would not close the account because there was a balance. Explained situation and told me to call customer service, which I did and the supervisor from CS asked to speak to him. He refused, said he had nothing to say to them. I asked for his PID #, he would not provide. Jimmy informed me his name was Pedro because he even refused to give me his name. Mind you, I'm still on the phone with customer service.He did offer me his business card as I was walking out with my husband's equipment. The customer service supervisor escalated the situation to the store manager, as that is not how you treat a customer. At this point, I have to wait for someone to call me back to get this resolved for something that could have been resolved had "Pedro" spoke to CS. That's how they treat a customer that was with them for over 20 years. The wait was almost 2 hours for nothing, you are warned. read more

The fact you have to come in and wait to return equipment after canceling service is ridiculous. I also believe there is like a 35 dollar fee after canceling service read more

Very helpful, I had just found out about this store the day I went in, I needed a new router, helped me out, got a new one.

Spectrum loves to screw people. It sucks that I have literally no internet provider other than spectrum. I would've ditched this garbage company years ago. Crazy part is how I told the rep I would pay 5x the price of my internet to get better internet and they said I couldn't do anything. Trash trash trash read more