Took my mom in to get some help with an issue. While we waited, the Verizon specialist shouted…read morequestions across the room at my mother. He shrugged his shoulders at her and exclaimed, "I probably can't help you". To which we replied, "Guess we'll go elsewhere." We are now at the Verizon by Wegman's. Should have just come here first. They've always been so helpful and pleasant at the Verizon at 12250 West Broad!!! We were over by Brook Road for something else. We won't make that mistake again.

Came in with SIM issues with my iPhone 13. Michael was fast, nice and knowledgeable with replacing…read moreit, put on a new screen protector too. Told me if I needed to replace the card or protector he wouldn't charge me again. Thanks for fixing my phone!

BE WARNED! This is not about any one particular store. It's about Verizon's online credit…read moreverification process. BE WARNED! If you go online to sign up for a cell service plan and new iPhone, as a new customer BE WARNED! Before checkout you'll be asked multiple choose questions and past loans and loan terms. If you guess wrong on any answers, you will be denied credit towards your new phones over the 36 month contract. What that means is YOU'll HAVE TO PAY UP FRONT FULL COSTS OF THE PHONES and will not be eligible for any 'phones on us' promotions. Got 850 credit score on all the credit bureau reports? DOES'NT MATTER! Called 4 different Verizon service numbers before I finally got a real person in the credit application review department. There was no kind of ID, bill in my, name, lease, credit report, etc. they offered to review to override the denied credit application. I was told I had two options. Wait 60 to 90 days to try on line or in store again or pay up front for full cost of two iPhones. LESSON LEARNED: If you go online for to try to take advantage of Verizon new customer phone plan and get credits towards purchasing iPhones, HAVE A COPY OF YOUR CREDIT REPORT IN FRONT OF YOU TO CONFIRM YOU ANSWER THE MULTIPLE CHOiICE QUESTIONS CORRECTLY. Otherwise the automated process of credit check will flag you as a credit risk should you chose the wrong answer about the terms of some loan you took out decades ago! And no one at Verizon appears to be able to resolve this for you NO MATTER HOW GOOD YOUR CREDIT IS! Signed....Extremely Frustrated

Horrible customer service and lackadaisical employees. Customers kept leaving and the two employees…read moreserved 1 person in the 45 minutes I was there but weren't able to help me with a simple request. Went elsewhere.

This is the only place we will go for our cell phone needs. We got my son's phone replaced-up and…read morerunning- and adjusted our account to reduce some costs! and were out the door in 35 minutes. On a Saturday. Absolutely recommend without reservation. And Terrell is the best.

This is not against the store, but the company. My service was suspended due to being advised to…read morepay the incorrect amount, and now the company is telling me I need to pay the current amount as well as the amount no one advised me to pay in order to get it restored. Even though the account manager says he can see the amount their representative told me to pay was incorrect, and their company ap also advised me to pay this amount. I escalated up to a manager, Alan, who advised me that AT&T had no other higher point of complaint than him and refused to do anything to correct what essentially was their error. Please beware of paying you bill going by what is quoted on the ap, or what their untrained agents disclose.

I bought a cell phone there. I was helped by Drey and J. Drey is the most patient and professional…read moreperson I have had dealings with. I would recommend him. There was a woman working there. I don't know her name but I don't think I would have purchased a phone from her. She didn't appear to be very professional.

Normally they have good customer service. I don't know what happened but tonight their customer…read moreservice was beyond awful. I lost my voice at my job and had come in to transfer my data to my new phone. The person working showed no compassion and expected me to squeak out what I needed instead of trying to accommodate my situation. He helped me with the data transfer and then I needed help with the phone trade that was supposed to have been processed with my online order for my new phone and then said they don't do phone trades. He also continued to act like my issues were not his problem. My mother came into the store and was appalled. He was brushing her off and she had to help me communicate with him multiple times I needed help with the screen protector. When we needed help with the adapter for the phone, he tried to sell her one of the more expensive ones in the store. In the end, we left extremely upset and my mom ended up having to call customer service for help. As someone who has worked retail over five years, I am extremely disappointed in the people who worked that night. I seriously hope they can get their act together.

I have always had great service at CPR in Midlothian. Christian is always very helpful and…read morefriendly. I thoroughly recommend this location on Rittenhouse dr.

Excellent service as always definitely recommend coming here to get a screen protector and camera…read morelens cover they offer lifetime warranty on there products and it definitely works no questions asked came in since my phone flew off my motorcycle and got ran over by multiple cars got phone fixed came back here to get screen protector and lens cover expecting to pay but did not have to since I already purchased it once this is my 3rd time returning for new protectors with out any defects of the product all on my own from working

I recently had the pleasure of upgrading my old security system with Johns Brothers in Midlothian,…read moreVA. Johns Bros was my monitoring company so when I starting to have issues with my old system, I reached out to them and had a very productive interaction with Curtis, one of their Sales Consultants. Curtis was informative, responsive to my many questions and provided a very fair upgrade quote which I accepted. The next phase was install day and I had the most fantastic experience imaginable when Kevin arrived to do the work. Kevin is one of the most experienced and capable technical people I've had then pleasure to experience. And his customer relations skills are every bit as strong as his technical skills! Finally, I will call out Angelo, who was responsible for assessing my issues and directing me to Curtis for the ultimate resolution. Angelo spent much time answering my questions and did so with the touch of a highly skilled customer support professional! Bravo and thank you to the entire Johns Brothers team!

Originally with Dynamark. About a month in the alarm went off at 2 am and I proceeded to respond…read morewith guns drawn. It was just me, my family, and our shadows. Apparently they installed a faulty censor. Camera randomly stops recording. Most recently it took 5 emails (that they never responded to) and a phone call this morning to ask how to enroll in the military discount. Apparently this is only for new accounts. I guess actually serving in the military and having a paid account isn't enough I was told I could add more services to possibly qualify. What a slap in the face.

I went here with my son to sell two video games and to buy Madden. The gentleman that helped us was…read morevery helpful and we agreed to a trade in credit and purchase. We owed about $15 extra to cover the purchase. When I attempted to use my credit card it was declined three times in a row using the chip. Then declined twice more with a second credit card's chip. This hasn't happened before and I use these cards regularly so I suspected there was something wrong with the credit card machine. The gentleman helping us said it was going through and not getting an error so he asked if he could try it with his personal credit card to see if it was a problem on his side. He performed a debit transaction on my balance successfully. Since I was trying credit I was skeptical that it was an apples to apples test but then he handed me the bag with receipt and told me to have a nice day. He essentially was covering my balance so, in my opinion, I would not look silly in front of my son since my credit cards weren't working. While I thanked him for the offer and appreciate his gesture, I could not accept his generous offer out of principle since I had plenty of money to pay. I luckily had enough cash to cover the balance and asked him to use it cover my balance which he graciously did. I usually don't have cash. Even though the experience was slightly embarrassing since my cards would not go through, the GameStop gentleman treated me respect and did whatever he could to fix the issue as if he was in my shoes. I can't say I always experience when I have interactions with other strangers. We should all take a lesson from him and treat each other with kindness. Thank you, sir!

I am continuing the story here, it began at another Gamestop. I was disappointed that I quickly got…read moreshut down on a return as a pro member of Gamestop. After coming to Staples Mill on an unrelated issue, I began to describe my experience to the manager. She was very compassionate and empathetic to my situation. She then began to tell me about a seven day return policy for members, and that I had not been given the right information. After hearing my struggle with the previous Gamestop in the area, she took care of my return with no problems, since I was still within that seven. This Gamestop has given me hope for Gamestops everywhere. I will be returning primarily to this location for all my game needs.