Jasmine was prompt, efficient, courteous, & quite knowledgeable about products, installation, &…read moreprices. She was very helpful with my wife & her concerns. Good place to go, & ask for Jasmine by name - you won't be disappointed.

this store is terrible. went in to pay a phone bill with tap pay, which is used everywhere and the…read moreworker jasmine said we could not pay like that. we went to another nearby store and payed with tap pay without any issues. either she dint want too or whatever it was but its so dumb telling us we couldnt pay like that when another at&t allowed us. She made it more complicated than it had to be and when asked to speak to someone else she literally said "they're just going to tell you the same thing i did" instead of being understanding. overall rude experience and bad costumer service. never going there again.

AT&T Alamo Ranch's Efrain was prompt, efficient, indulgent, & very patient with my non-emergent…read morerequest for assistance. We have bought all our AT&T phones @ this location, they are in good shape, last quite some time, & we have always been pleased with their service. Quite knowledgeable & apparently well trained, as has been my custom there. I'll be back.

Not good impression. Makes me think these guys aren't trained well. I didn't come to buy a phone. I…read morecame to number one talk about an international travel plan and number two see if I can get a better monthly phone plan. Upon talking to Juan, he told me that the best way to use my phone internationally was the international day pass at $10 a phone for the first phone and an additional five dollars for the next phone. Apparently AT&T doesn't have any other type of international plan. On to my monthly phone plan, I had noticed a new totally unlimited plan (unlimited premium) that with no data caps. When I asked Juan about better plans he said the plan that I had was the best that I could do upon showing him that when I looked up the plans on my phone there was a plan that said it was $20 cheaper than my current plan. So he said well with all the taxes and everything it will end up being about the same as what you're paying now. This causes me to scratch my head. It says it's $20 cheaper than what I have now and it's completely unlimited. So, wouldn't this be a better plan for me? I didn't want to be rude and ask to speak to someone else, but I really did consider it. It makes me think that these people aren't after my best interest and maybe this guy isn't very knowledgeable.

Teague was very helpful and his customer service was outstanding. I really appreciated all of his…read moreassistance and will be back in the future.

Yet another reason to hate AT&T mobile service…read more A while back (around early 2025) I switched my phones to AT&T - BIG MISTAKE! Today, I went into the same store - from which I purchased new iPhones, cases, and screen protectors - fully expecting them to honor the LIFETIME warranty on the cases and screen protectors. THEY DIDN'T! Speaking to David - the Store Manager, he informed me AT&T had "changed their policy" wherein they no longer carried the product and honored neither the screen protectors nor the case, THEY HAD SOLD ME! (Verizon would have done it!). I was flabbergasted. I tried very hard to stay composed but in the end, I walked out without any services provided. JUST ANOTHER EXAMPLE OF GETTING SCREWED BY AT&T.

I went in and was quickly greeted. Then when I spoke to the employee Art he was friendly and kind…read moreenough to assist on setting up my replacement phone. I thought I took lots of he morning but he never complained. I will definitely recommend this location. Thank you for reading

Amazing service, friendly staff, and quick help--best AT&T store experience every time!read more

I took my college age daughter to this AT&T store off of I-10 Huebner Oaks area and received…read moreexcellent service. Demetrius was so professional and helpful in ensuring that my daughter received the best deal for her new phone and monthly service. I was so impressed with Demetrius that I made sure to come back and asked him to please help my 70 year old mother with picking out the best new phone and monthly service for her as well. Demetrius was professional, kind, courteous, and very helpful with my family's cellular needs. I have had great service from a lot of AT&T personnel previously but no one quite like Demetrius. If you want great service and just someone that you can trust to help you with your cellular needs, Demetrius is your guy.

Not enough employees and was blown off so many times. I have a job and don't want to waste time at…read morethe mercy of a distracted employee

Best AT&T store that truly helped me! I needed a new screen protector and I visited four other ones…read moreand this location was able to help me! I wish I would have gotten the man's named that helped me. Thank you for your help!

Caleb was awesome , walked in and was out within 30 minutes with a new phone he was very helpful…read morewould definitely recommend him for any help! great guy

This AT&T is very helpful very friendly staff angel Martinez was very quick and helpful to help me…read more10/10 would recommend coming here I dealt with so many people and workers around the stores and he was the ones that helped the most and best!

Great customer service, knowledgeable reps, and positive attitudes all the time. Staff had High…read moreenergy and ready to interact with customers.

I recently had Cellairis replace the screen of my broken iPhone…read more I am a single parent, and I have two young autistic children that I care for myself. With the Coronavirus going around, it is difficult, if not impossible to take them into any business. Fortunately, Cellairis was willing to come to my house to do the screen replacement. The individual from Cellairis came to my house after normal business hours and replaced my screen while sitting in his car. And the charge was the same as if I had brought it to the store. Within 15 minutes, I had a new screen. And the technician even put a screen protector on my phone. There was no extra charge for this or for the house call. I offered more than the fee requested as a tip for the great service, but the technician refused it. Only after I insisted and suggested he use the money to go have some beers with his co-workers did he accept the extra money. I use my phone to stay connected to the outside world and use it to order take-out food, groceries, and any other supplies for the house. I was very pleased they were able to come to my house the same evening I contacted them. Hopefully I don't have a problem like this again, but if I do, I will not hesitate to contact Cellairis again.

Do NOTTT go here!!! I took my phone here last week to get a screen replaced and the technician was…read morelooking at private & personal photos. I spoke with Adil, and despite me having solid proof, he would not show me the cameras. His only offer of apology was a screen protector. I dropped the phone off at 11 am and picked up after 12....

The entire staff greeted and came to help as soon as I walked in the door. David was such an…read moreamazing help, very patient, and look for all avenues of approach to give me the best deal. Walked out with a brand new phone for my wife and my bill was close to $50 a month cheaper.

Worst customer service ever. I had to come home and do my own form for my defective phone due to…read moretheir internet being messy. Close this store pls!!!!

Scott is a good employee but you are not at a corporate store and it shows. $125 'restocking fee'…read moreif you get a phone and decide to return it. Steer clear of them. Stick to the corporate AT&T stores.