I was assisted by Adam when I had an appointment at 1:30 PM and he took me at 1:20 PM which was…read morereally efficient and he was very professional assisted me in every way and went beyond my expectations. Adam is an asset to AT&T and I would recommend that store over any of the others in the area. That particular store helped me with one on one contact and the three other local AT&T stores told me they couldn't help me. I had to go on the Internet to get a replacement phone. Those were asinine statements and I appreciate what Adam did for me. Thank you very much AT&T and Adam.

I walked into this store to help get some help for my elderly father who lost his cell phone. We…read morewere greeted promptly but after that it was as though we didn't exist. I patiently waited as I watched person after person who walked in after us get helped ASAP. None of them stated they had a scheduled appointment. After waiting the 45 minutes not one employee even looked at us. It was as though we were invisible. You would think some employee would check in with us and give us an update on how much longer our wait may be. Having worked in customer service for years I am appalled that ATT considers this "good customer service." I am even more shocked that this is actually a "corporate " store. I sincerely hope after reading my review that ATT gets some serious help for their employees and training. To make a long story short I will not be returning and taking my business elsewhere.

Seeing their ads on Facebook about Thanksgiving discount for phone repair, I brought my phone there…read moreto replace the screen. My phone is a iPhone X, and the repair cost for this model is not cheap. I met Trung at the store. He is the sales manager and technician. He applied the discount for Thanksgiving. I couldn't believe that he only charged me $80 for an OLED screen. He said he had a cheaper option for $60 if I went for the LCD sceeen but as soon as he demonstated the differences between 2 screens, I decided to go with the oLed screen. Trung also gave me a free screen protector. Highly recommdend Trung and his dedicated job.

Best price around OC, fast and reliable staff. 60 bucks for original whole lcd screen for iphone 8read more

Do you see how many 5 stars?…read more It's because they deserve it. Honest, efficient and fairly priced service. I've had them repair many of my devices. They offer OEM parts up front with good pricing, not upsell. More Than a Fox is my choice. Cracked ipad display and bent frame. Repaired with OEM screen and frame straightening.

First time using this company and found using Google/Yelp search. Elad (Tech) responded and…read moreserviced my broken Kitchaid refrigerator. He was professional, friendly and respectful of my home. My freezer department was failing to remain frozen. The upper ice maker also had stopped working, but it was a secondary issue. Elad diagnosed the issue and gave me an estimate for the freezer department repair. Parts were ordered on a Thursday and the repair was completed on the next Tuesday. Elad also told he believed the ice maker would start working within a week, as he felt the repair completed were related. He also gave me a second estimate in case it didn't but suggested I wait. The ice machine started making ice after 5 days which was a great ending. Very impressed with this company and Elad. It is a pleasant surprise to find a technician with integrity that doesn't make unnecessary repairs. I highly recommend this business and would use them in the future if needed.

Dishonest, Unprofessional, and a Complete Bait-and-Switch Experience…read more I don't usually write negative reviews, but my experience with Pros Phone Repair was so frustrating and dishonest that I feel the need to warn others. When my daughter and I first walked in, we were quoted what seemed like a fair and reasonable price to fix her phone. She had saved her own money and was so happy to finally get it repaired. The employee clearly stated the price multiple times, and we left feeling good about the decision. We dropped the phone off and came back later to pick it up. The repair was done, but when it came time to pay, the price was suddenly much higher than what we were quoted. There was no prior call, no explanation, and no attempt to honor the original quote. I immediately questioned it and asked to see the video footage of our initial visit -- with sound -- to verify whether the price had been my misunderstanding or theirs. I made it clear that if the video proved it was my mistake, I was more than willing to pay the difference. Instead, I was given an excuse that it "takes time" to access the video from their Ring camera system. Days passed, and despite me calling multiple times to follow up, no one ever returned my calls or provided the footage. It became obvious they had no intention of resolving the issue or being transparent. To make things worse, we later discovered that the phone's camera stopped working after their repair. I called again to try and address both problems -- the price discrepancy and the new camera issue -- but no one ever answered or got back to me. At this point, it's clear this business operates with zero accountability. It felt like a classic bait-and-switch tactic: quote one price to get the customer in the door, then change it afterward and dodge responsibility when questioned. Adding to the concern, many of the so-called "positive" reviews for this store look suspiciously fake -- vague wording, no details, and profiles with no other review history. After my experience, it's easy to see why they might feel the need to pad their ratings. If you value honesty, integrity, and basic professionalism, stay far away from Pros Phone Repair. There are plenty of honest, reliable repair shops that stand behind their word -- this is not one of them.

Popped in while at the Outlets and immediately greeted by a warm smile and ability to replace my…read morebroken screen protector. The person who helped me was fast, knew what he was doing because it was super seamless and my phone looks new again. The cost was $20, so well worth the price to not scratch your fingers every time you swiped left or right. Thank you for providing a quick service and a smile.

I just visited this location with an Iphone stuck on SOS mode. I was greeted kindly and promptly by…read morean employee named Ines. She was very knowledgable on how to solve the problem and I was out of there in 20 minutes with a working phone. And it didn't cost me a dime! I'm very grateful for her helping me. Thank you Ines!!

My husband and I stopped by this Verizon store to look for a different carrier with competitive…read moremonthly rates with phone upgrades for our family of four. Adam, the store manager, helped us with much patience, knowledge, and kindness. We left the store completely satisfied with their service and with an amazing cellular phone plan. Thank you, Adam!

I went in a few months ago with my husband to get on the same phone plan. I can't remember the name…read moreof the you g guy that worked there, but he was super efficient and we were done in 10 minutes. I feel like his name was 5 letters and started with a B: Bryce? Blake? I think it was Blake. 5 stars for Blake

5 stars for the Dana Point team. Corporate AT&T is the problem…read more I'm giving this location 5 stars because the employees here did everything they possibly could to help us. Chris and Bill at the Dana Point store were professional, patient, and genuinely tried to solve the problem for nearly five hours while I was there. Unfortunately, they were completely handcuffed by AT&T's corporate systems and had zero support from above. We were simply trying to switch our family from Verizon to AT&T. Instead, we got stuck in a bizarre loop involving AT&T's Global Fraud Management system that flagged the account and ultimately shut off service for my parents with no explanation. The store employees had no visibility into the issue, no authority to override it, and no one from corporate willing or able to provide answers. To make matters worse, we later learned the Bakersfield store accidentally entered one digit wrong when porting my number from Verizon, which may have triggered the fraud flag in the first place. Chris and Bill did everything they could to fix it, but the reality is they were completely unsupported by AT&T's internal structure. What stood out most to me is that these two employees are clearly capable, motivated, and trying to do right by customers, yet AT&T seems to invest almost nothing in empowering or developing their retail teams. They were left apologizing for systems they don't control while corporate departments like Global Fraud Management operate as a black box that no one can even contact for answers. So this review is not about the Dana Point store. Chris and Bill were courteous, professional, and did their best in an impossible situation. This review is about AT&T corporate. When your own employees are telling customers they have no ability to get help from internal departments, something in the organization is fundamentally broken. If AT&T leadership ever reads these reviews, the Dana Point team deserves support, training, and actual authority to solve problems. Right now they're being set up to fail just like your other stores.

When I entered this location, it was packed with people. I had an issue with my phone. It wouldn't…read morecharge. After a 20 minute wait, I was cheerfully greeted and immediately helped with my problem. He found the solution to the issue, and I was finished within 10 minutes. Excellent customer service, just as long as you don't mind waiting for assistance. As grateful for the service, I can safely say that I will return to this location if I have further iPhone issues. Highly recommended!

Our customer service representative at T-Mobile, Parnia, was phenomenal. From the moment she…read moregreeted us, we felt confident our concerns would be handled with professionalism and care. She was attentive, patient, and thorough, ensuring every detail was addressed. Her outstanding service made the experience pleasant and stress-free. I highly recommend PARNIA. She is a tremendous asset to T-Mobile.

I took Dubs Jr.'s iPad to Smart Repair get the shattered screen replaced at the end of December as…read morethe apple care had just expired. I was excited to be paying 1/2 of what Apple would've charged for the screen replacement and was encouraged by the seemingly 5 star rating in Yelp. When we picked up the iPad we were told to make sure to "let it dry" for a few hours and that the work was warrantied. We waited until the next day to allow Dubs Jr back on it to ensure it dried. He was ecstatic to get back on it and to his beloved Roblox but mentioned the touch screen was a little glitchy and the home button seemed off. Fast forward a month and the touch screen is slow to respond and needs to be tapped multiple times. Returned to Smart Repair and they said there may be a piece of the previous screen inside but not to worry they would replace the screen again. They did and we took it home but this time waited over a day to allow for the glue to dry. Two weeks later the touch screen and what ever was being used kept freezing and then the screen went black and hasn't been able to turn on since. I returned once again but this time the kiosk was gone. I was told by mall management that Smart Repair will be gone during mall renovations and there is no date given for an estimated return. I tried calling, leaving a voice mail, and texting and have not received a response. I now am left with a completely unusable iPad. I figured screen replacement would be an easy fix but apparently not.

Mustis was fast but careful using delicate hands to repair my cracked screen. It took maybe 15 min…read moreand totally saved me the $149 and wait time for Apple to order my iPhone 7 screen. Mustis checked to be sure everything was still working before handing phone back to me. He offered a screen protector as well. Super duper gentleman! It's better to get Apple devices repaired from a reputable place when you don't have Apple Care. Apple shows no love once you paid for your device & warranty expired. Stop by their booth and just talk w the guy. I'm sure it gets busy so I lucked out today.