Shoutout to Rafik at Verizon for helping me with my kids' watches and our cell phones over the past…read morefew days. He was beyond patient, explained everything clearly, and made what could've been stressful actually easy. Rafik always got back to me, never left me waiting, and treated my account like it truly mattered. Customer service like that is rare--and so appreciated. Thank you for going above and beyond, Rafik!

I was so disappointed with my last 2 visits at this location. I went to upgrade 2 phones and the…read moremanager talked me into a new plan to save money. This plan added lines, but he assured me it would be cheaper than I was paying for a newer "family plan" Well it never got cheaper, and ended up being way more a month! It also took away our hotspots and our service has suffered. Then recently went to buy an Apple Watch and change our plans back. Another manager said if I bring an old watch to trade in, we would get $300 off our next bill. When I brought in the watch, they were only going to offer me $70. I think they say whatever you need to hear to help get them a sale/commission, even if it's dishonest. It's a shame, this place use to be better than the corporate store.

Matt is such a friendly and helpful individual. He has taken care of my needs and has my best…read moreinterest in mind. He is very open and honest and will ensure that your needs are taken care of!

T-moble of San Clemente of El Camino Real over the years has proven they do their very best to give…read morequality service, even with troubled customers, all employees, especially Sergio who did everything he could to help me thank you Bob A. Keep up the good work guys

Deonna is amazing! Totally customer service oriented - personable, knowledgeable and willing to do…read morewhatever it takes for the customer. Because of her guidance I upgraded to a new phone and she was instrumental in helping me get it set up. I'm both a Costco fan and a T-Mobile fan!

Every time we have had any cell phone or servicing need, they have been so nice. We came in twice…read morethis past week (once with my 84 year old mom) and they were so sweet and helpful to us, patient, and helped us transfer two old phones to new phones. Overall just kind and very helpful and I really appreciate this. We always go to this location because they have such great customer service. Highly recommended.

Do you see how many 5 stars?…read more It's because they deserve it. Honest, efficient and fairly priced service. I've had them repair many of my devices. They offer OEM parts up front with good pricing, not upsell. More Than a Fox is my choice. Cracked ipad display and bent frame. Repaired with OEM screen and frame straightening.

First time using this company and found using Google/Yelp search. Elad (Tech) responded and…read moreserviced my broken Kitchaid refrigerator. He was professional, friendly and respectful of my home. My freezer department was failing to remain frozen. The upper ice maker also had stopped working, but it was a secondary issue. Elad diagnosed the issue and gave me an estimate for the freezer department repair. Parts were ordered on a Thursday and the repair was completed on the next Tuesday. Elad also told he believed the ice maker would start working within a week, as he felt the repair completed were related. He also gave me a second estimate in case it didn't but suggested I wait. The ice machine started making ice after 5 days which was a great ending. Very impressed with this company and Elad. It is a pleasant surprise to find a technician with integrity that doesn't make unnecessary repairs. I highly recommend this business and would use them in the future if needed.

I was assisted by Adam when I had an appointment at 1:30 PM and he took me at 1:20 PM which was…read morereally efficient and he was very professional assisted me in every way and went beyond my expectations. Adam is an asset to AT&T and I would recommend that store over any of the others in the area. That particular store helped me with one on one contact and the three other local AT&T stores told me they couldn't help me. I had to go on the Internet to get a replacement phone. Those were asinine statements and I appreciate what Adam did for me. Thank you very much AT&T and Adam.

I walked into this store to help get some help for my elderly father who lost his cell phone. We…read morewere greeted promptly but after that it was as though we didn't exist. I patiently waited as I watched person after person who walked in after us get helped ASAP. None of them stated they had a scheduled appointment. After waiting the 45 minutes not one employee even looked at us. It was as though we were invisible. You would think some employee would check in with us and give us an update on how much longer our wait may be. Having worked in customer service for years I am appalled that ATT considers this "good customer service." I am even more shocked that this is actually a "corporate " store. I sincerely hope after reading my review that ATT gets some serious help for their employees and training. To make a long story short I will not be returning and taking my business elsewhere.

After going to 2 other Verizon stores, Ivan solved my phone issue quickly and like a professional…read more The other store I went to (mission viejo mall) had a 'this issue is too hard and I don't want to try' type of attitude. Took it to Ivan and he troubleshot and resolved my phone issues. Thank you!

Shout out to Freddy who was super chill, polite, knowledgeable, professional and funny. If you want…read morea great experience, make sure you ask for him! Hey manager, give him a fat raise! This is totally I solicited. He helped my daughter with her new line and new phone and it was legit the smoother process ever.

Dishonest, Unprofessional, and a Complete Bait-and-Switch Experience…read more I don't usually write negative reviews, but my experience with Pros Phone Repair was so frustrating and dishonest that I feel the need to warn others. When my daughter and I first walked in, we were quoted what seemed like a fair and reasonable price to fix her phone. She had saved her own money and was so happy to finally get it repaired. The employee clearly stated the price multiple times, and we left feeling good about the decision. We dropped the phone off and came back later to pick it up. The repair was done, but when it came time to pay, the price was suddenly much higher than what we were quoted. There was no prior call, no explanation, and no attempt to honor the original quote. I immediately questioned it and asked to see the video footage of our initial visit -- with sound -- to verify whether the price had been my misunderstanding or theirs. I made it clear that if the video proved it was my mistake, I was more than willing to pay the difference. Instead, I was given an excuse that it "takes time" to access the video from their Ring camera system. Days passed, and despite me calling multiple times to follow up, no one ever returned my calls or provided the footage. It became obvious they had no intention of resolving the issue or being transparent. To make things worse, we later discovered that the phone's camera stopped working after their repair. I called again to try and address both problems -- the price discrepancy and the new camera issue -- but no one ever answered or got back to me. At this point, it's clear this business operates with zero accountability. It felt like a classic bait-and-switch tactic: quote one price to get the customer in the door, then change it afterward and dodge responsibility when questioned. Adding to the concern, many of the so-called "positive" reviews for this store look suspiciously fake -- vague wording, no details, and profiles with no other review history. After my experience, it's easy to see why they might feel the need to pad their ratings. If you value honesty, integrity, and basic professionalism, stay far away from Pros Phone Repair. There are plenty of honest, reliable repair shops that stand behind their word -- this is not one of them.

Popped in while at the Outlets and immediately greeted by a warm smile and ability to replace my…read morebroken screen protector. The person who helped me was fast, knew what he was doing because it was super seamless and my phone looks new again. The cost was $20, so well worth the price to not scratch your fingers every time you swiped left or right. Thank you for providing a quick service and a smile.