After going to 2 other Verizon stores, Ivan solved my phone issue quickly and like a professional. The other store I went to (mission viejo mall) had a 'this issue is too hard and I don't want to try' type of attitude. Took it to Ivan and he troubleshot and resolved my phone issues. Thank you! read more

Shout out to Freddy who was super chill, polite, knowledgeable, professional and funny. If you want a great experience, make sure you ask for him! Hey manager, give him a fat raise! This is totally I solicited. He helped my daughter with her new line and new phone and it was legit the smoother process ever. read more

HORRIBLE !! Bank executive next door asked a question for me bc bank had made an error and I needed to make payment to Verizon personally both Verizon employees could not be bothered busy texting .. I went in hour later and short little punk was so rude offered no help to make payment and offered no alternative to Apple Pay also could not be bothered .. just stood there kept saying passive aggressively have a nice day have a nice day .. I was speechless I could only tell him how rude he is ... I hadn't been in this location in years had bad experience there before ... STAY AWAY !! read more

Rafik, Terrell and Noah ! I can't describe how amazing of help they were! 10/10 SERVICES They were each willing to stay an additional hour (close to 2) after closing ! In the end! They were super helpful and friendly with services to us and others in the store. Just please be patient and I promise they will solve your problems! read more

Verizon - Mobile Phones Near Me - San Clemente, California

I will never step foot in this location again. The man with the large beard was the only person working. He did not welcome me and made me seem like a burden. The moment I walked in. He was helping someone else and was speaking to her very differently than me. He made me feel like I couldn't afford my purchase so I decided to go to a different store and as I left, he allowed his female customer to say I couldn't afford it or else I would've bought it. I've never been more disgusted. I hope you restaff and have enough members to help everyone on the floor nicely. read more

Scammed my elderly father and hacked into all of his accounts and I can't even get a phone call back from the store to complain. 800 number keeps saying they are emailing and trying to call and no one will answer. Peter L. Scammed my 85 year old father. Don't go here read more

So i went in about 30 minutes to this store and the latino gentleman working there that the other employee had to tell him to come out front when he was chillen in the back came out to help me. I asked him a question about my iphone with a problem with my apple car play he didnt even try to help me trouble shoot anything all he said was call apple as he looked stoned as hell and like he hated his job. very rude service and not helpful at all i was so nice in asking and he made me feel like i was stupid for even walking in there read more

I bought a new iPhone yesterday at the Apple Store and came in today to activate it. Juliana and Justin were so incredibly patient and wonderful. It took 2 hours because we had to call tech support but my new phone is now NOT activated. Between the two of them and the Verizon rep on the phone, they couldn't figure out how to activate my new phone so I'm still using my old phone until I waste more time tomorrow by going to the actual Verizon store. Don't waste your time at an "authorized dealer" They cannot solve real issues like transferring data from one phone to another. I cannot understand why I wasted over three hours here today, it perplexes me!, I'm so disappointed! As much as I like Justin and Juliana, they couldn't solve my issues today. I would still give them four stars because they were so sweet but the store itself is not someplace you should go to unless you have to pay a bill. Don't waste your time coming here for anything more complicated than that! :(( read more

Verizon - Mobile Phones Near Me - San Clemente, California

Not a good experience at all. Maybe the CS lady was new or having a bad day. I won't go back there again.

We set up an account yesterday that had many issues with transferring numbers from another carrier to this one. However, Rafik, Noah, Terrell and Lucas all helped when they were supposed to be off or even closed! They were very easy to work with. They were also very understanding of our sticky situation and everything worked out in the end without the need of brand new numbers (besides one). After everything they still had the time and patience to transfer someone from another account to the new one. Overall, great experience! Very clean too! read more

Verizon - Mobile Phones Near Me - San Clemente, California

What a joke of a store! So poorly run! Jared is a complete idiot. Super incompetent and cant get one order right. On top of it all, they never pick up the phone! If you try to call (even during business hours on a weekday) you will get sent to the verizon main number and they always say "oh sorry. The store isnt answering our calls either!" After you have been on hold for 20 minutes! These people are hopeless and should take a lesson on customer service read more

I have greatly appreciated dealing with Zack at the Verizon store in San Clemente (on Camino De Las Mares). Zack has aided me several times when I have come into the store (primarily for SIM issues per devices). He has been welcoming, professional, kind, efficient, conscientious, etc. I have so appreciated his aid (positively remedying my Verizon devices issues). Thank you Zack! read more

I came in a few weeks ago because I sadly got my brand new iPhone stolen at a bar. I was so bummed and not even sure I'd be able to get a new phone right away. Justin and Ashley immediately helped me when I walked into the store. They were both so understanding, helpful, and accommodating to all of my needs. They helped me get a new phone quickly and walked me through how to get my data/stored memories back from my stolen phone. It made a crappy situation a lot better! Thanks for the excellent customer service Justin and Ashley! read more

Verizon - Waiting at the table in verizon - Mobile Phones Near Me - San Clemente, California

Like most people we have all had a bad experience at a retail phone store. That's why I always work with with this location. I recently needed to add a 2nd line to my phone for work and went in to see Ashley. She patiently sorted through different phone numbers until we found one that I liked. Ashley got my new line set up using dual sim on my iPhone and I was on my way. Not only did ashley quickly get my new line set up but she was able to find savings on my account after doing a deep dive! Thank you Ashley! read more

ASHLEY THE STORE MANAGER WAS ABSOLUTELY INCREDIBLE! She was patient friendly and a pleasure to upgrade my phone with. The transfer from apple to pixel was easy and I will only come to this store for now on. Ask for Ashley read more

Hanging with Ashley! She's always so helpful and makes me so happy when I get here and she's working! Got a new phone and iPad! Loving my Verizon Galentines Day! read more

I was in need of an emergency phone as mine was failing while I was in a conference and needed it. It's a huge deal because I have 300 gigs in this phone. Ashley helped me on the phone and then in person. She's SO KNOWLEDGEABLE about this stuff. Every stumbling block for me was so easy with her help. I tell you, if you need a new phone GO SEE ASHLEY! She reduced my monthly bill and I walked out with a new phone and ipad!!!! read more

Verizon - Mobile Phones Near Me - San Clemente, California

Ashley was amazing. I have a business account with Verizon and she helped me with some problems regarding my bill in which she resolved. Ashley also set me up with a new phone. Overall a great experience. Would highly recommend read more

The BEST customer service I've ever received ! Ashley the manager was so patient and answered All my questions that I had. Colton also helped me with the process and he was very thorough in his explaining of what the most effective plans would be for my new business. I will definitely come here again ! I also added an iPad, which will have internet on it all the time to help save my phone battery. Ask for Ashley!! You will not regret it ! Very good people here! You can tell they actually care about you and take care of you. read more

Scott is such a great asset to this company! Every time we have been into the store he is kind, patient, helpful, and so knowledgeable! We appreciate you! read more

I stopped by this Verizon on my way to LA. Ashley and Jason really brought the energy!!! They were very nice and helpful and they helped me upgrade my phone and get my family a better plan! They were professional, transparent and disclosed all the fees and I will only come back to this store. Highly recommend read more

Verizon - Mobile Phones Near Me - San Clemente, California

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The manager Ashley was AMAZING!!! She helped me out when I was in a huge pinch. I had just gotten hit by another car and needed to talk to my insurance but my mic had just stopped working. While on a break at work she helped me get a new phone and help me even lower my normal bill!!! I'll deff be back to this store in particular next time I need something. You ROCK Ashley!! read more

My mom and I went into this store thinking that we needed a few things done and got to work with Ashley Goilwitzer and she was amazing. She is a great multitasker and is more then capable of handling four people at one time she was just absolutely amazing everybody that she worked with, looked very satisfied, I give her 5 star for her work ethic. Verizon is lucky to have her. Thank you Ashley! read more

Best Verizon store ever. Helpful, engaged, knowledgeable staff.... even on a Friday afternoon. Highly recommend you talk to Ashley. She's like a cell phone angel. She helped us figure out a tricky number transfer from ATT to Verizon. read more

Faith helped me yesterday with a difficult transaction, she was kind, informative and patient. Faith helped me with my plan and ended up saving me money and getting me more services that I didn't know were available to me. She put all of my purchases together for me and even offered to help me install my car mount for my phone. She sent me off with her card and I received a text later that day with the address of the corporate office for me and well wishes from her. If I could give more stars I would. Thank you again Faith! read more

We came in with an issue with one of our phones Ashley was amazing in guiding us through the best way options to replace and help with our monthly bill. Highly recommend this location read more

The Verizon store is good again. The new manager Ashley is a great and helpful employee. I'll be coming back to this store only

Ashley and Juliana helped me with upgrading my iPad and iPhone. They were professional, quick, and easy to do business with. I definitely recommend coming to this store as they made this process enjoyable. Thanks again ladies, Eric read more

I've been coming here for several years and Ashley is always really helpful. She actually cares, which is rare. She also figured out how to save me a ton of money while upgrading my family's phones. Tough to beat. read more

Ashley was absolutely amazing, went in to upgrade my phone, she made it extremely easy for me and saved me hundreds of dollars, I will definitely be back for all my cell phone needs, read more

We reluctantly went into this store, expecting the typical inexperienced and inconsiderate sales associate and were blown away with Ashley's competence, compassion and commitment to help us find the best solution for our business needs. Ashley took the time to listen and understand our needs, and quickly offered optimal solutions with her thorough knowledge of the available services and product options. She sorted through the complexities of our unique situation and made a complex transition smooth and effortless for us. Ashley and her colleague, Juliana, worked well in tandem to assist us through the time consuming process of transferring services, all the while attending to the various needs of other customers in the store. Ashley and Juliana are a multitasking dream team, and it was a refreshing change to experience customer service as it should be. Thank you Ashley and Julian read more

Ashley rules! Got a new plan setup with my brother and had a great experience here. They're good at handling crowds and making you feel welcome! read more

I went to Verizon this afternoon to help set up my new phone cause I was having so much trouble setting it up. The 2 guys who were working were so helpful, and professional. I would recommend this store to anyone. read more

My husband and I were in dire need of new phones! We had the pleasure of working with Ashley & it was without question the best customer service we've received in a very long time!!Ashley is extremely knowledgeable, patient and kind.....she knows her product. She followed up with us to ensure that our transition went well and went the extra mile in delivering on her promise. I highly recommend Ashley @Verizon on Camino De Los Mares, San Clemente read more

We had a glitch this week with Verizon upgrades (5G) - I love our Verizon store in SC anyway- But the way Ashley handled customers Thursday & Friday was amazing! & all while processing interviews! Ashley made the environment so pleasant & relaxing and us "crazy" customers ended up laughing & making friends. She truly took the edge off our stress. Seriously her calm demeanor & professional "humor" made all of us all realize "this too shall pass"- My highest regards & Star ratings to Ashley- Lori (I bought the mini) read more

Ashley has great customer service!! She helped me upgrade my phone and it was a smooth experience. Ask for Ashley read more

Everything you could ask for from a Verizon store, helpful, attentive and efficient. Thanks again Ashley for all your help!

Absolute dogsh*t service in the area. Choose any provider other than Verizon if you're in South Orange County

Ashley was truly awesome! Trading in phones is usually a pain, but she made it fun. She really looked out for me. A great experience.

I want to give a big shoutout to Nick, Hernan and Jason, very professional and courteous, while I was there, everyone who came in said nothing but good things about all 3. We've been using this location for years and will continue to. read more