If I could give 0 stars I would. Incredible how incompetent and lazy workers are these days. I went in here with problems with my cell phone service. No one could help me and no one really seemed to care because I wasn't a new sale. I was an existing customer. They referred me to use a friends phone to call customer support since mine was inactive. You're kidding right? My phone doesn't work and it was in the middle of the work day. They let me use the store land line, I was on hold for an hour and then the operator hung up. By this time it was closing, so no one could help me and I went home for yet another day without cell service. I should just switch to visible or one of the Mvno cell operators since I can't get help in a store! Unbelievable, will not be returning here and will be leaving att soon. read more

Staff was super clutch for an international friend visiting - I was scared they'd be super annoying for someone just looking for a temporary sim card vs looking for a full contract, but they were able to hook us up with the Sim Card opening as well as options for a temporary data plan. Even if they didn't have the solution on hand, I appreciated the chill vibes being out of town, and would definitely come here if I lived in the area. read more

Because it was a holiday, I checked the store hours online, which said the store was open until 6 PM. Just to be safe, I called ahead and spoke with someone at the store. They told me that if I arrived before closing, they would help me. I immediately took an Uber and arrived before the posted closing time (5pm) only to find the doors already locked. One of the rudest employees I've ever met stood behind the glass and repeatedly said, "We're closed. We're closed. We're closed," with a snarky attitude and look on her face. I explained that I had just spoken to someone on the phone who told me to come, but she ignored me, repeated "we're closed" again, and walked away. She could clearly hear me and did not address my issue or concern at all. When other employees came out, one admitted he was standing next to the person who had taken my call. I asked why they would tell me to come if they weren't going to help. Instead of answering, he rudely repeated, "We closed at five." I pointed out that this made no sense, since they told me on the phone to come in. His response was to take an aggressive stance and say I was not allowed in the store anymore and would be refused service if I returned on Monday. I have no idea if he has that authority or not but will be following up to find out. This was an extreme overreaction. My frustration was reasonableand the whole situation could have been avoided by simply telling me to come back tomorrow or by handling the situation with basic professionalism and empathy. I will be speaking to a store manager because this was beyond unprofessional and outright rude. The manager should know how the employees treat customers. I'm a business owner and I would never tolerate this if I found out. How you treat customers matters as much as what you can do for them. I had planned to purchase high-level business internet and eventually upgrade to fiber, but now I'll not only be moving my business services to Verizon, I'll also be canceling my personal AT&T service at my apartment. This keeps all your points but trims repetition, strengthens flow, and emphasizes the contrast between your reasonable expectations and their unprofessional behavior. read more

Eduarado made my experience the best. He was very helpful and went above and beyond. Thank you!

* * To: Potential AT&T Customers: * My Wife & I have found the ENTIRE Staff: from Sales to Technical to Customer Service * @ AT&T's Store on Broadway, San Diego, to be the Very Best we have encountered during our 52 years married. We discovered today that it wasn't by chance, but rather by their Manager, Dominic Miranda, who has instilled a professionalism in ALL his employees. Additionally, Dominic went out of his way to come to our home to set-up our Direct TV, High Speed Internet, and Cell Service today. * It is OUR Belief that Dominic is an asset to AT&T. He has ALL the attributes a company should value and appreciate in their employees. * My basis for my recommendation is on my past experiences as a CEO of "4" companies, and as a co-founder of "3" companies. * Most Grateful & Appreciative Long-Term AT&T Customers * Dr. Reid & Simi Jilek read more

Had no help from a representative called Omar. I had set up my I phone at home and wanted to make sure everything was complete so I could trade in my phone through mail. Made me feel really dumb and was not willing to help at all. read more

I made the biggest mistake to switch to att They did not keep any of their promises it's been a lie after lie. Their customer service department totally sucks. All the reps including mangers are rude and plain liars read more

We flew to San Diego to attend a conference when my iPhone began having problems. It was critical for me to get it fixed, but did not want to miss anything at the conference. We took an Uber at lunch time to an AT&T on Broadway. The staff was amazing and had my iPhone fixed in record time. I am so thankful for their outstanding customer service. We made it back to the conference just in time! THANK YOU! read more

AT&T Store - AT&T, 252 Broadway, San Diego, CA - Mobile Phones Near Me - San Diego, California

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This store has a great staff downtown and I honestly don't understand why they only have 2 stars. That's the total opposite of my experience. Kei was the associate that helped me out and made everything seamless and painless in trading in my old iPhone 11 Pro Max and upgrading me into a 15 pro max. He also took the time to explain the different features between the phones to better help me decide what phone to pick since it has been so long between me upgrading. Beth (the manager) offered me her personal case for my new phone because they were out of stock of the one I wanted in store. So sweet! The rest of the staff working was also super friendly and welcoming to us during our time in the store. I will happily return to this location in the future for any future phone needs! read more

Second time I've been to this store. There was only 1 employee helping another customer. A lady and I walked in back to back and were not acknowledged or greeted. We stood around for about 20 minutes and not one word to us to at least say "hi, I'll be right with you". I can hear the frustration of the customer being helped and not being able to receive the help he was looking for. I walked out as I didn't have the time to stand there and be ignored. read more

Very very poor customer service. ATT is a big spider web. I had the package, internet wireless phones and direct tv. What a mess I had three different bills. I was always given wrong numbers and wrong connection. One entity could do nothing with any other entity as fas as billing or customer service it was a frustrating experience. This whole experience has left me with a bad taste for ATT. And getting a real human is almost impossible. It fells as if ATT does everything it can to prevent customers from receiving human customer service.. All our phones had very bad reception. My family was very frustrated with my ATT reception ATT is a big wealthy business shame on ATT for cheating its customers with such poor customer service read more

Fast service! Stopped in to upgrade my daughters phone. I think this is the quickest compared to my experience at other locations. The young man who helped us, wish I could recall his name, was super helpful and friendly. read more

I'm not usually one to leave reviews on places but I saw a lot of bad reviews coming from this place but it was the most convenient location to me and decided to give it a chance. I lost my phone in the water and needed to get a new one ASAP. I walked in and Omar got me set up with a good deal on a new iphone 15 quickly. His service was very professional and respectful. We had good conversations about life in San Diego and I was in and out in about 30 minutes. Just wanted to give my two cents and pay my respects. Cheers. read more

I had a royal F up with AT&T customer care that lasted for two days. So finally I went into a branch to try to resolve everything and Rudy and Fred at the store were very very helpful and getting me all sorted out and the situation resolved. They spent over 2 hours with me trying to figure out the problem that AT&T customer care caused. Thank you guys. read more

In the famous words of Bart Simpson, Aye Carumba! I'm a pretty patient person but, how in the hell does it take over 30 minutes for me to get out of here when I knew the exact accessory that I needed to purchase? I was in a hurry and parked illegally across the street thinking I was going to be able to run in, grab the headphones I needed, and hit the road. Boy was I wrong. Regardless of the reason for your visit here you have to wait in a line. Even though there were only two or three people in front of me they all had detailed service questions that resulted in me standing with my thumb up my ass for about 40 minutes. Maybe I'm a little more conscious of customer needs, but doesn't it make sense to have a line for customers who come in to make a quick purchase? It wouldn't be AT&T customer service if it were convenient though would it? Seriously, if it weren't for the I-phone I'd drop their ass like Chuck Liddell vs. Screech Powers. read more

AT&T Store - Mobile Phones Near Me - San Diego, California

I appreciate that they enforced COVID restrictions however I noticed many issues at this location. I had an appointment and still waited 45 minutes in line. I don't see the point of scheduling an appointment if the timeframe isn't respected by the store. Another customer in front of me was struggling with an issue. The employee just insisted he couldn't help him and kept getting mad at him instead of directing him on how to solve the problem. Even if you can't help a customer you can explain that in an empathetic way instead of "dude I already told you!" I had to walk up to the counter twice to be assisted. Each time I got one question answered and was dismissed to go figure it out. I get that customers can be frustrating but I couldn't help but notice the attitude of "that's not my freaking job" from both employees I worked with. read more

I would like to thank Christian for amazing service received today. I recently performed a military PCS move from Guam to San Diego. I purchased an unlocked phone while in Guam to switch back over to AT&T upon my return. Just when it looked like I wasted about $1,100 on the phone, Christian figured out how to get it working with my old stateside number. After traveling for about 19 hours, I am glad that it was fairly quick to get back service so I can start the rest of my move process. Thanks again. read more

Amazing service! I needed to add a wireless plan to our corporate account. David and Glacy treated me with the utmost respect, are super personal, explained everything that was taking place. I think it was a learning experience for all of us but they were both eager to learn. I would recommend anyone coming here for their business needs. As I watched other customers come into the store the rest of the staff greeted them and took care of their needs. If they were unable to resolve the issue, they directed them to the appropriate place to do so. Well done AT&T, we'll done read more

1. To start this is the best AT&T store I've been to....anywhere. I've lived in a dozen states and even used to work for AT&T years ago. 2. They are usually well staffed. I've never waited longer than a reasonable amount of time (lots of people more time, less people no time). 3. I've dealt with 4 different sales reps over the past couple of years and none of them were afraid to say, "I don't know" if they couldn't answer a question. In the sales world that is rare to come by but it solidifies my confidence that what they DO say is true or reasonable. 4. Every once and awhile they'd mention a product or upgrade but no one was pushy to sell. For me, personally, it means I'm far more comfortable making a purchase with them in the future. 5. Every problem that I've had they fix it, they do it efficiently, and with efficacy. They just get the job done. No fluff, no extras, no incessant fake courtesy. And finally: 6. They're professional and nice, but not overly needy for approval. I've maybe written two or three reviews on here EVER. Today was a good enough experience for me to add one more and type this whole thing out. Just though someone should know since I couldn't find a corporate survey to fill out on the website (it's only a website satisfaction survey and with a company this big no one but the web team would see it). Anywho, good job chaps and ladies. This isn't the first good experience I've had at your store and I doubt it'll be the last. read more

Big thanks to the store associate who helped me yesterday, name on my receipt says Fred so I'm guessing that's him. He was very helpful with my transition from T-Mobile to ATT&T and also a genuinely nice and relatable person, who was fun to chat with. Kudos to him for working on Fathers Day. Everyone in the store seemed really nice too which was very refreshing coming from T-Mobile. 10/10 customer service. read more

My iPhone 11 froze up and I was of course lost with out. I mean literally lost. Not from San Diego so google Maps is how I get around. I was super frazzled and frustrated at my phone! I started to walk into the store but as I did I realized I didn't have my mask on. I didn't want to walk in so I under pitched it to an employee right at the door and asked if he could hold on to it while I run to my car for a mask. It was thoughtless and unintentional of anything harmful. I was frustrated confused and thought he could look at it while I was grabbing my mask . As soon as I did he took huge offensive as IF I was trying to assault him by under pitching my phone to him. However, I got it wasn't appreciated and immediately apologized a bunch of times. The manager that was standing right there acted as if I did it maliciously and said "you can't just throw a phone at my employee, don't come back". Again, I was apologizing profusely. In that moment I really needed an act of kindness. It was obvious it wasn't meant to harm anyone and I was totally flustered. No kindness or compassion was shown so I was forced to go a couple blocks down Broadway to the t-mobile store. T-mobile people were AWESOME!!!They resolved my frozen phone in less than 60 sec and I couldn't have been more appreciative. Thank you T MOBILE for being there when I really needed it!!! Disappointed that the manager and employee at AT&T wouldn't accept a genuine apology on under tossing my phone that wasn't out of anger or malice. I can only wish them the best of luck and hope they understand how sorry I am. read more

Here is how you disconnect an AT&T phone. When you get the operator tell them you all are moving to Bangladesh. Then they will know that there is no need to try any funny stuff. No one will be here to pay the bill. If you are so ingenious to tell them you just want to switch providers or you just want to turn it off they will try many of their fine honed strategies to dissuade you from doing so. They will send your call to various department. I think I got our local pet shop at one point. Then they will offer a better price. But if all fails they will leave you on hold forever. The truth is that they can't afford to lose you as a customer. you see, they forgot how to install a landline so you are among the last customer they will ever have. I know, they are AT&T! I couldn't believe it either. Just try to set up a landline. Really, this is just about the only thing harder than disconnecting a line with AT&T. read more

Worst customer service I've experienced in awhile. I came in to activate a new company phone and they swapped in my old SIM card and shredded my new SIM card. The old SIM turned out to be not compatible with the new phone and I returned to fix the issue. They then said they needed my company to give me authorization to get a new SIM card and fix the issue even though they had shredded my perfectly good new SIM card that came with the new phone. I initially walked into the store in the hopes of easing the process and didn't think it was possible to actually make things more difficult on me. Manager was extremely rude and incompetent and not willing to fix the issue they had caused. This took place on 9/27/19 at 10:30am. read more

Horrible costume service. I literally just walked out of the store inquiring about a Business Account the guy was rude and profiled me as soon as I said small Business he rolled his eyes at me as I got fed up with him and his nasty attitude and walked away. Downtown San Diego Businesses are so racist read more

U-Verse & Internet poor at best. Takes up to 3-4 hours to receive a signal and re-boot. Customer Service not existent...directed into a Chat Room which is no help. No agents or Service Techs available for weeks. Too expensive. Going back to Cox or Spectrum...much better! read more

We did a curbside pick up. When I checked in online, I made eye contact with the customer service rep. He finished up the customer he was helping. Looked up at the screen pointed to my name that was next on the screen and said something to the other employee. Two more people walked into the store and he began to help them. I came inside let him know I was parked in the loading zone (it's downtown and there's literally no parking by the courthouse). He continued to help the other person that came in after I checked in. About 10 minutes passed and I went back inside told him once again I'm parked in the loading zone waiting for my curbside. The agent requested to see my fiancé ID to process the order. I called him to come to the door from the car , the security guard came over there being rude stating he needed a mask to be at the door. I when I stated that the security guard should've offered him one he walked off to go get one and when I stated there should be some out for customers to use the security guard told us he was no longer getting us a mask and that we needed to get out the store. I told the security guard I already paid for my order and to call the police because he was being ridiculous and I just wanted to sign for my order. The customer service rep told us don't worry let's step outside and finish up the order and the security guard continued to antagonize us being an aggressor. We told him to leave us alone and just go inside because he was just going to turn into another situation. At that point he stepped outside and pulled out his baton as if he was going to strike us and told us he was doing it to protect his self. But how when you were the aggressor. Then, when we asked him for his name or the company that he works for he refused to give it to us. The customer service rep never requested the security guard's assistance at all and the guard was literally trying to bully us. We've been with ATT for 5 years and I've never felt so disrespected in my life. The security guard stated I had an attitude that's why he intervened yet I never yelled or anything at the customer service rep; I'm allowed to be frustrated with lousy customer service especially when I'm parked in the loading zone in a high police traffic area. I was treated like a criminal when I was literally the consumer. AVOID THIS STORE AT ALL COST I CONTACT ATT AND THE REP AT THE STORE REFUSED TO ANSWER THE SUPERVISORS' CALL FROM THE CALL CENTER. I wouldn't be surprised if the rep shared my address with the security guard; I'm terrified for my children's safety that security guard was looking for trouble and just wanted someone to beat on. Avoid curbside pick up. read more

Let me preface this with the fact that everyone we dealt with in the store was great but what followed has been a nightmare of an ordeal- On January 4th, 2018 I purchased a new iPhone X thru the AT&T store at 252 Broadway in San Diego. AT&T was offering a "buy one get one free" deal for an iPhone 8 which I took them up on and gave that iPhone to my wife. But she decided that she would prefer the larger iPhone 8 Plus so we returned to the AT&T store a few days later and was told that we would only have to pay a $200 upgrade fee to which we agreed. But AT&T began charging me monthly installments of $31.67 for the full price ($949.99) of the "free" iPhone 8. I contacted AT&T and explained what was happening and they said I had to take it up with the store manager which I did. I had to go back down to the store to talk with him but he promised that he would get it handled and a credit would soon appear on my account - but it never did. I contacted AT&T several more times - including the store manager, AT&T's corporate billing department and a several other departments, each time getting an assurance that it would be handled on the next billing cycle but it still has not been resolved. AT&T has now just charged me for my 10th monthly installment payment! At this point I have no faith or patience remaining in AT&T getting this resolved and have just filed a complaint with the BBB to try to get intervention and resolution... read more

I have never see a company that does not help or even try to help their 20+ year client that lives on Social security get a better deal, they rather see you go. So sad I would never refer my friends or coworkers to get AT&T. read more

AT&T- I use them for my business and mobile service- this means I pay them more 500 a month for various and sundry services. I've had my share of disputes over the phone with them over the last decade, but today was the first day I actually went to one of their retail outlets. I went to buy the Torch. Walked in, said I wanted the Torch, did the blah blah blah and then waited for 20 minutes or so while god only knows what went on. Eventually, the clerk was able to pull the store manager away from her task of picking something off her touch screen to get my phone. During the waiting period I actually heard the clerk who was supposed to be getting my phone laughing and yucking it up right behind the door she went through. OH ATT... read more

I lost my phone and decided to come into a physical store to get same day service. This location is walking distance from my condo. Before I went I decided to check my upgrade options with my ATT login. $200 for an iPhone w 2 year agreement. Not bad. I went into the ATT store and there was about a 15 minute wait. That's OK, expected it. I was assisted by this woman who had no idea what she was doing. She said a new iPhone would be $600. Her reasoning was to cancel my existing plan (surrender charge) AND make me pay for the price of a new iPhone. Are you serious? I told her my uprade options on the website said $200. She checked with her boss who confirmed it was going to cost $600. ABSURD! I left ATT immediately because I could smell a rat. On my way home I called ATT 800 customer service line, confirmed that it was $200 for the upgrade, bought the phone right then and there, received it next day. This ATT store is full of crooks who try to swindle customers. NEVER going back nor am I ever recommending this store to anyone. BUYER BEWARE. read more

EDDIE DELETED ALL OF MY CONTACTS!!! Bought a new phone on 4/13 and Eddie was unable to move my contacts over to my new phone due to my contacts being on a former work exchange. Bummer, but worst case scenario I'd have to manually input contacts into new phone. Or so I thought. When I got home I realized not only were there no contacts in my new phone but there were no contacts in my old phone!! EDDIE DELETED ALL OF MY CONTACTS!!! First thing the next morning I go to the AT&T store telling my situation (Eddie wasn't there). They suggested I go home and "sync" my phone. So I did but there were still no contacts. I lug the laptop to the AT&T store thinking maybe I was doing something wrong and they could help me. Nope. They aren't "allowed to touch a customer's computer". I can kind of understand that but EDDIE DELETED ALL OF MY CONTACTS!!! During the two hours of back and forth with the AT&T store I returned my new phone. I wasn't about to buy a product from an incompetent store. I just about died when Kathy told me there would be a $35 restocking fee. Hey Kathy, do I need to remind you, EDDIE DELETED ALL OF MY CONTACTS!!! I don't know if they took the $35 out of Eddie's paycheck but they certainly didn't take it from me. Without a solution, AT&T was at least kind enough to schedule an appointment for me at the Apple store in Fashion Valley. At the Apple Store, 2 hours 20 minutes later they were finally able to restore my contacts. On a side note, Apple doesn't have a restocking fee. All in all, I spent 5 hours on a Monday trying to fix a problem because EDDIE DELETED ALL OF MY CONTACTS!!! The AT&T store is unwilling to make any kind of amends but I'm not too surprised. This is, after all, the store that wanted to charge me a restocking fee after EDDIE DELETED ALL OF MY CONTACTS!!! read more

Not a good experience with AT&T Very slow Internet not very good customer service..they lie to me a lot! I changed to Cox services Very happy now! read more

Andrew was SO HELPFUL! I have been struggling with my online account for months and have spend countless hours online and on the phone with support to try to get it worked out. I decided that I would go into the store and either get it fixed out or cancel everything. Andrew was so patient and figured it out for me within an hour. I will definitely go back to this location based on this great experience. read more

On the one hand, I had to wait about 45 minutes before an associate finally called my name to be helped. On the other hand, the staff was very friendly and apologetic and waived the $18 activation fee on my new phone to make up for the long wait. The two star ding isn't against any of the staff who I actually interacted with - they were great. The low rating is a reflection on management. The other reviewers also noted long wait times...gotta staff your store appropriately homies! read more

I hate doing this but I received very poor service here. I believe the managers name was Ernesto. I am a military veteran, trying to add a FAN discount. I showed them my DD-214 (official proof of military service an honorable discharge) and he refused it stating he needs a pay stub (does not show discharge status, and also what?!) or a "veteran" ID card (those aren't a real thing). Upon constant explaining to him what a DD-214 is and how this is what AT&T wants for proof, he refused saying that corporate wouldn't allow it because it's not a pay stub. He offered no official proof of what he was saying and even after asking him to show me in writing what they needed as proof, he refused. As a former AT&T wireless store manager, and a veteran, I am frustrated and embarrassed. It shouldn't be this hard, but they made it so. I have been an AT&T wireless customer for almost 20 years and it just makes me sad that I received such piss poor service from those who should know how to do their job. Once going back and talking to AT&T once again online, they showed me proof that indeed a DD-214 is acceptable as form of military service. Ironically but not surprisingly, it makes no mention of a pay stub or veteran ID card as acceptable forms of proof. You guys need to do better... read more

AT&T Store - Mobile Phones Near Me - San Diego, California

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I'd give this location zero stars If I could! Walked into the store on Wednesday got my name taken and asked to wait. 45 minutes later I asked how much and the lady said they'd be with me shortly and have a manager speak to me. Mind you there were lots of employees talking amongst each other at registers in addition to staff coming In and out of the back area. A guy finally speaks to me-didn't catch his name but basically told me to call AT&T Care or go to Best Buy where we originally bought my iPhone. Say what?!!! Over an hour for that?! Next day called AT&T and got way more help over the phone rather than in person. That guy was clueless to what he was saying and now planning to take my business with AT&T for over a decade to Verizon instead. Thanks for nothing! read more

As I entered the AT&T store at 225 Broadway I was rudely greeted by employee named RUDY! As we entered the store, behind us the line was accumulating. Rudy obviously has no experienced with customer service. His response ... with an aggressive tone was "Come back Im the only employee working". So we came back two hours later while still waiting 45 mins for service unlucky me gets this same unprofessional person who obviously should not be working for AT&T. So as I tried to exchange the I pencil 3rd generation for the 1st generation since it wasn't compatible with my daughters older I pad. Rude Rudy replied" you bought this a month before Christmas" and couldn't help me with this exchange. Due to having to deal with this child I chose to quit my service of 10 years with AT&T that moment. Please get rid of this menace he has no business working in the public eye! read more

Really slow service. High prices. Basically no parking and no bike lock area. Way too big of store... Wasted space. Gimmicky sales techniques such as trying to lock you in to a plan for continuous upgrades. Complete bs. Don't go here. Verizon is better and worse... Depends on the issue. read more

I visited this store attempting to get some kind of service about an IPhone that wasn't properly working at the places I frequently visit. I.e. home and work. Anyway, I expressed that I was leaving to go overseas relatively soon and the salesman were very reluctant to offer any service due to what I needed down would bring them past their working ours. It made feel like I should immediately leave and once I mentioned about visiting another store who could better service me the men jumped for joy with their expressions. As someone who is deploying in a few days and rushed to this store being the closer from work; I was offended. read more

Ernesto the manager wasn't able to help us cuz he was 'watching" the floor. I'm other words Chilling with his agents hanging out and laughing. But way too busy to help us buy a brand new phone. I hate this company and I hate the store. I guess that's why it only has two stars. read more