Like a lot of other people , I dread change. I was with my previous provider for years , even…read morethough pricing kept going up and service wasn't that reliable. With the help of my adult children I went to this store and had the pleasure of meeting Sky. He convinced me to try Verizon and i can honestly say I feel great about the change. He was very patient and answered all my questions . Thank you for making the switch easy, Sky!

The guy was nice enough but I drove all the way across town for this location specifically because…read moreof the good reviews, just to be told that their hours on yelp were wrong. Update your hours to say you close at five and I will take off this review. People are too busy for this nonsense.

If I could give 10 stars for the help I received from Nick at this Verizon location on Silverbell,…read moreI surely would do that. I needed a lot of help transferring my data from my ancient old Iphone to my new Iphone 17. The patience and perseverance from Nick were amazing. This update took overnight. I will recommend this location and Nick to help anyone with new phone purchases and transferring of data - or whatever help they need. He is top notch - very professional and excellent at his work. I am so happy I made this purchase from this store.

it is almost comedic how many bad interactions I have had going in store to Verizon. What the point…read moreis of having somebody schedule an appointment except the last time that I tried to do a walk in I had to wait an hour and I have to be told they could not help me. So when I finally do a online appointment ahead of time and drive 40 minutes to a location that was able to fit into my timeframe only to be told that they cannot help me whatsoever and it is a first come first serve basis. To be told blatantly that the online scheduled appointments mean absolutely nothing when only one person is working. I pray that one day they decide to send a text message notifying somebody that their appointment cannot be done that day. Do not waste my valuable time and get driving. Verizon is frustrating.

I went into the Batteries Plus in Marana and cannot thank them enough for fixing my phone on Sunday…read moreMay 17. I need my phone to work and had resigned myself to an expensive day. These gentlemen were able to find the problem quickly and with no charge. Thank you for helping me!!! These are honest and kind people.

Needed a new battery for my car, went to Costco and they were backed up 15 deep at the counter…read more Had heard good things online about the batteries at Batteries Plus, and they were a few minutes away so gave it a shot. Walked in, nobody there, the young lady gave me a choice of 3 batteries that would fit my Forester, went with the 4-year warranty (AGM). She was very good at doing the install. I asked her how many she had done: "3 per week for the last 3 years". You do the math. Very positive experience, providing the battery lasts 4 years I will be back!

Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

We went into this store to get our home internet set up and fixed. We worked with Arani and she was…read moreso helpful and knowledgeable! We highly recommend this location as it was not very busy and we were helped right away.

At least four people here identify themselves as some type of manager: Phil (useless), Arani…read more(overbearing and useless), another woman whose name I didn't get, and "Gabe", identified on the business card Arani gave me with that name written on it. NO ONE in this store is helpful. Phil told me three times over the course of a week that he would push my issue higher, but never called back and when I went in the store today no one else had any knowledge of the problem - enter Arani, who was identified to me as the manager who could help. Arani spent 20 minutes arguing and condescending to me about how I didn't understand the bills I was looking at (I have an MBA and love when entry-level workers try to explain billing to me). At the end there was no resolution - I said "what the fuck" out lout and Arani took it as a personal attack and told me they wouldn't help me at this store. No worries, FCC complaint has been filed!

Norma was amazing & had awesome customer service. Was able to help with all questions & had…read moreexcellent knowledge. I would come here again for any problems or questions thanx to her

FANTASTIC service provided by Fernanda, Jason, and Jesus! Great patience, excellent communication,…read moreand they each respectively went above and beyond to help me add a phone to my account and installed a desperately needed eSIM. Such a wonderful customer experience at this location! Thank you!

Needed an affordable car battery fast and was able to come here for just that. After calling…read moremultiple places I knew this was the best option because the customer service was excellent and the price couldn't be beat. Thanks to Steve I will always come here when needing a battery and recommend others to come as well.

This young girl was being super helpful but I guess she did something wrong. A bunch of guys…read morestarted being really passive aggressive toward her and then one guy straight up yelled at her. She ended up going into the back and crying. It was very unprofessional of those jerks. I understand she may have done something wrong, but she did not deserve that disrespect. I hope she gets a better job far away from those losers.

The battery I purchased from General Power, which btw, was an initial favorable experience, failed…read morefive months later, under warranty. And, I was absolutely appalled at the 180-degree turnaround in the owner, Mike's behavior towards me when it came time for my reimbursement. Per his employee, Shaun I was to receive a credit of my entire invoice. Not only did Mike short me $40 on that invoice, but I had to pay an additional $35. to go elsewhere. Out of pocket total? $75. Attempting to offer Mike the benefit of the doubt, I drove to General Power, not once, but twice to accommodate Mike. General Power's online presence stated they were open, but doors were locked when I arrived that first time, Friday afternoon. Got photos to prove it, too. Since it is my word against his, all I can say is that I do not lie. My philosophy is: DO THE RIGHT THING. Since they were closed the first time, I had to venture there again to check on the true story of the battery. And yes, it was a defective battery. His excuse to not reimburse me fully? ''Life is not always fair''. Irrelevant is what I say to that. I'll remember that one next time I'm running a bit short on cash for my cell phone bill! It's a moot point. Show. Me. The. Money. MY MONEY. My primary reason for this review lies in Mike's inability to have open communication. While attempting to discuss the issue, he abruptly hung the phone up on me... raising his voice and even addressed me as "Hey Lady". That was special. I don't like anybody being taken advantage of, so I called back. After his berating hesitated for a few seconds, I politely asked if I could speak. Mike would not have it and aggressively stated that I was not allowed to talk. Hang-up #2. I went up and beyond the call of duty to support a LOCAL businessman. His angry tirade was not what I would expect from an experienced owner of a company. A final note, the 3% bank fee for the partial reimbursement proved to be a difficulty on Mike's part... they told me to come back a THIRD TIME (yes, true story!) or they could mail me a check. I refused. Maybe that's why he's so mad. Remind me- who is the customer?

I've been using General Power for years. Through a company I work with, they have provided us…read morecountless batteries for our UPS needs. I also have used them for my personal battery needs, specifically car batteries. When I have an issue, I bring it to them to test. Mike and his employees are very knowledgeable. When my wife's car battery was having issues, they were quick to troubleshoot and ended up doing quite a bit of wire replacement to get all the corrosion resolved. The work was done quite well and the car works perfectly. Mike freely shares his knowledge and will let you know how to take care of a battery properly to get the most life out of it. His price is right, product is good, and he's a local guy whose been in business for a long time. I recommend General Power to anybody who asks and will continue to do so.