I was here for the second time In a long time for a change oil , first time I buy tires , this time only oil change , the work was in a decent time , but front desk costumer service is not friendly or welcome , front desk costumer service not friendly at all , I don't know if this is how their operated , just giving our feedback .we love the company because is there for years . Hope next time will be better costumer service . read more

I gave them a second chance do to the owner/operator reaching out to me. But I encountered more of the same. Upon walking in the door he looked right at, said not a word and continued on to complete a bit of small talk with another customer. He walked into his office and emerged after about 3 minutes and extended the same unfriendly and gruff greeting and information gathering I had on my first visit. Once again I was left standing at the desk feeling like the man didn't want my business. On the first trip I thought the interaction was due to me having a company vehicle. The maintenance is managed by a 3rd party and I understand that the payment turn around may not be desirable, but on this occasion never mentioned it up front. Same reaction. The guy is fairly short with just about everyone that walks in. I don't know if its a cultural thing or what with him, but his customer service and demeanor has solidified me never returning and never recommending this business for service. I wish the ladies and gents under his employment the best, if he's this way with strangers and customers I cannot imagine how challenging it is to with or under this person. read more

So do they mess with vehicles to up charge?! Just a thought! To start off I've been a customer for a couple years. I go there for an oil change and tire rotation I've always had a pleasant experience. Today NOT AT ALL! I went for my usual service and once they finished they said my Engine light was on. Which was funny when I went there it wasn't on. So I ask "Are you sure?" (I had a recall which my dealership fixed 2 months ago that cause the light, it shouldn't be on.) The man went to the garage and asked them. They said it was on when they took it back. So I went to my car to check it and called my dealership To ask what could it be. They said it's shouldn't maybe the didn't place something right. So I went back confused and ask, "Why would it be on if It is fixed?" The OWNER was RUDE and Aggressive with how he spoke to me basically was like it's your issue you find out. I wasn't blaming them I was curious! I don't want to drive off and blow up or stall out! I went there to get an oil change not a free service or have my vehicle have issues after I leave their place of business! The owner should have his men check it or something. He was rude and had attitude. So I went to my dealership right after I left there and they said nothing was wrong. They check it then light was off! WTH! So take pictures or you dash board and check everything before you let them take your vehicle! I will post the pic of my light after I left there and then my dealership! I will not be going back at all. read more

Atascocita Tire & Auto - At 9:50 after I left them! - Tires Near Me - Humble, Texas

See all

Worst auto repair company ever. Check engine light came on for my mothers truck back 3 times and still didn't get fixed right after over $1000.00 spent. One time wouldn't even give us a quote on cost. Another $300 down the drain. Finally got her to take over to Cliffords across the street 1 trip and done. Owner is rude . No wonder their bays are mostly empty. read more

If I could leave 0 stars I would. This was the worst automotive service experience I have ever had. I went in for a Royal purple oil change. When I checked my oil level the next morning I noticed that the oil on the dipstick was yellow-brown and burnt. To be clear Royal purple oil is a brilliant purple color. When I addressed this with the owner , I was met with a defensive , obstinate and disrespectful response. He refused to take any responsibility And refuse to give me a refund. Up until this point I had been a repeat customer. I will never do business with them again and I suggest that you do not either. read more

Great experience. Very professional, friendly, and knowledgeable. Highly recommended and will continue to do business in the future.

Visited this Firestone this morning around 9:00am. Immediately after walking inside, I come in contact with (not greeted as a green American dollar spending consumer) a bald gentleman later identified by other reviews as Zain, the owner of the shop. I tell him I need an alignment on my 2019 Toyota Tacoma truck. I'm just thinking the guys customer service skills must not kick in for a few hours after he opens. I'm beginning to feel not wanted as a customer already and made the mistake of asking this Firestone owner a question. At first he ignored me all together and I'm 100% sure Zain heard me. I only wanted to ask him if his tech could be extra careful not to scratch, chip or ding my black rims. He looked at me with distain and asked "did you paint them yourself ?" I immediately began checking the reviews of Atascocita Tire and Automotive and most were abysmal, focusing on owner Zain's foul disposition. I'm not at all one to haul out the race card at every opportunity. Being a retired law enforcement officer, I dealt with humans of all colors and creed and always attempted to treat others as I desired to be treated. I observed as owner Zain interacted with 2-3 different people not of my same ethnicity and he was cheerful and even smiled as he talked to them. It was obvious that my hard-earned income was not desired by this business owner because there was no way in Hades I would spend my money there after experiencing his biased treatment between myself and other customers. I don't know what his issue is but, I pray he adresses it because it was nasty. If you need high quality tire, alignment, suspension or general auto repair, please patronize Super Tires which is about 3 miles west of Atascocita Tire and Automotive on FM1960. This is where I had my alignment done immediately after. They are family owned and appreciate EVERYONE'S business!!! Zain, this is nothing personal because I don't know you, but you can treat all people as you would like them to treat you. Don't know why my review shows a San Francisco address, but I'm from Houston and live in Atascocita. read more

No matter what the problem, big or small. They can do it. Give them a try. I even travel an hour to have them work on my car.

Look, first of all, I think Firestone Tire and Rubber needs to have their name taken off of that building for their own reputation sake. When I called on the phone, they never told the truth when I asked if they were Firestone Service, they misled about this fact,, maybe just by omission of the truth, but a lie anyway. Then, they told me that my vehicle needed major repair and new parts, I ended up paying some $2000.00 + dollars, after they had my car for three days to "fix it", on my way home I realized that the car's ac was not getting cold, when I called them that SAME day, I was told that they were too busy and I would have to come back, in a week!! When I brought back the car, ( according to them ) "It was simply a few wires the technician forgot to put back" Really???? Six months later, my vehicle is once again doing the exact same thing, I was no longer comfortable with this shop, and, ended up going to another mechanic shop, left the car overnight for them to inspect and diagnose the next day, then in early afternoon I get a call from the service manager there telling me that I needed to replace the manifolds, I became quite intrigued as this is the same part that I was just charged over $900.00 plus labor to replace with a NEW part, I told the service manager that there was no way that part would go bad in six months. At this point he informed me that it looked like someone had used either bondo or epoxy to fix the one that was in my vehicle, then cleaned it up and slapped it right back on the car...My car, and charged me for a new part!!!! The dealer where the new part was purchased even verified that the old part had numbers that showed a manufacturing date that matched the year my car was made. My advise to anyone needing auto or truck repair is, if you use this shop be real careful.....Better yet, stay away. Do not risk your money, your safety, your family's safety letting these charlatans work on your car or truck. By the way, they are NOT Firestone Service, do not let them mislead you!!! read more

I've been going to them for years. Have always had great service and good pricing. Yes the waiting area leaves something to be desired but they have free wifi so it's all good. They have always promptly taken care of my tire and service needs. WIll run you home if the wait is too long. Nice guys - will continue to go back read more

5300 Fm 1960 Rd E Humble, TX 77346 (281) 852-1114 "Manager, or man who think is manager, very rude, first they put 4 new tires on my CIVIC only to find out when i was on 59 going 65 that the balance machine they used was not properly working, this iunbalance of the tires cause the car to shake as if it was falling apart, all i got was OH SORRY, Then 5 weeks later a tire is found to be defective, seperating at the seams, the manager "ZAIN (INZAIN) Bauger got very rude when i ask what type of business he was running and told me not to come back, do not go there, very "shaky business"" read more

I went there for a state inspection thinking it was going to be quick and easy. They told me that the computer is not reading the engine module. So they told me I need a engine diagnostic 3 hours later. I get a call saying I need a new computer and it will cost me $900. I told them I wanted a second opinion so I brought it to the Ford dealer for the state inspection found out that nothing was wrong with the computer passed my state inspection and they even found a recall on a part and repaired it the same day. So after being a long time customer sorry to say Firestone but you losing a loyal customer. I will also be doing a charge back. read more

I went in close to closing and purchased 4 Firestone Firehawk Oval tire from them at a good price. This was my first time doing business with this location. When they were done and parked the car out front I did a walk around and immediately saw they had gouged 3 of my 4 rims all the way around from the tire machine. This was not an accident but plain negligence on their part.The manager saw it and called the owner and I spoke to him over the phone and we agreed for pay compensation and to meet him at 9am. When I saw the bullet holes in his waiting room windows this should have set off a red flag. When he met me the next morning. He never apologized and wouldn't even acknowledge my presence. Very arrogant said "i see the damage and I will repaint the 3 rims" that is not what we agreed over the phone. You need to paint all 4 to make them match. He said "are you now telling me how to run my business?" Then walked away from me back into his office. Left me standing outside. When I walked into the lobby the managers faces was I'm sorry. I called Firestone and after 4 months of total stress he gave in and refunded half the bill. Don't do business with this CROOK! read more

Wanted a phone quote. The rep was not to friendly or helpful. In fact I felt like I was bothering them. I would never drop my car off to them read more

I had a tire rotation on my car and the price was $40, later found out National Tire does it for less than half the price, aniway service was not so great not soo friendly, chairs to wait were uncontrouble, wait time was ok but need to work on the prices to match the market and a better customer service would help. read more

I had them do $1300 worth of work on my car. 3 weeks later my alternator and cooling fan belt that they put on fell off. I was stuck on the side of the road and called them to get them to fix it, and they wanted me to pay for the tow so they could fix their mistake. I will never be using them again!!!!!! Also their manager was being very rude and needs to learn how to talk to customers. read more

My wife bought 4 new tires and the extended warranties. 2 days later 1 tire's sidewall exploded on the freeway!. Turns out they did not replace the valve stems. The plastic valve stems that come with a new tire are not designed to be driven on. She drove back to this firestone so they could replace her tires, arriving there at 3pm on 7/5/11. No one would help her and they closed with her still waiting in the lobby! she had to drive back across town on 3 dangerous tires and a donut spare. This should be criminal. NEVER give these people your money, or trust them with the safety of your family! BTW, a "free" alignment came with the 4 tire purchase, and before her tire blew out, we noticed that the car was pulling hard to the right. Never had an issue before. So their alignment was to blame! update- another firestone (near memorial city mall) examined the tires the next day, explained the problem, but told us they could not help! My wife had to drive BACK across town to the Atascocita firestone, where the manager had noticed the first half of this review and fixed the problem. He was very nice to my wife this time! Proof that yelp! reviews do work magic! However, even though he fixed the problem, I still don't think there should have been a problem, and don't think my wife should have been left waiting and not helped when she returned the first time. I am leaving my rating as it is. read more

I went in to get an oil change and tire rotation on my 2006 Mustang GT today. They refused to do the rotation because they said my tires were too worn. I went home and used a tire tread gauge. The front ones read 6/32 and the back read 4/32. It may be getting close to time for new tires but not an emergency! I am female, and they made it sound like my tires could blow out at anytime. Little do they know my dad has been a technician for 40 years. I have been around cars my whole life. I am not some stupid chic! They should have rotated the tires for me instead of trying to scam me into new ones already! Not to mention the car is rear wheel drive and wears faster on the back. Rotating them would give me a little more time and even up the wear..........but i guess that's how they get you. Do not go here!!!! read more

Last year two guys from Firestone came through our neighborhood with these discount cards, basically it was $70 something and you got 3 free oil changes, one tire rotation and a few other incentives, so my Husband bought 2, one for each of us. Every time we have gone it has been over a 2 hour wait, and today he tried to take my car in this morning for my last free oil change and he was the second person there, the guy behind the desk informed my Husband it would be a 3 hour wait because they dont "cater to oil changes, we arent Jiffy Lube" and thats not their primary focus. The Sales rep was super generous to the man in front who just spent $700 on new tires but when it was our turn he basically spit in my Husbands face. I will never take my car back there and I will discourage any one to buy a discount card from them! VERY UNHAPPY! read more