Kayla is amazing!!!! She took my hair from dyed soft black with a large amount of white to a beautiful silver mixed with dark. In just two visits!! And made the in between look awesome. I would trust her with my hair anyday. read more

The place was great and the staff are friendly. I love my haircut & Jess was so awesome and helpful.

Kate was wonderful. She first listened patiently what I want to do with my hairs and issues I have like frizzy hairs. Before starting She gave idea how the layers will look like. Its one of the best haircut I had. Even with my Groupon, there was no rushing and I didn't feel like treated any less than other customers. Definitely recommend Kate to anyone and will definitely be back to haircut again here. read more

I have to rave about Claudia's facials! Thankfully, the first one was a gift or I might never have taken the time for myself, but now I'm totally hooked! I've never had a facial that left me feeling so pampered. The spa atmosphere and product line are wonderful and the staff really know their stuff. I feel well taken care of physically and spiritually. read more

Last week, I had my first appointment at Atelier Salon in Santana Row. I was in the process of looking for a new stylist, and came upon the Aveda website, etc. I booked my appointment (for a much needed single color processing), and was "pleasantly surprised" by my entire experience. The salon was very nice (simple yet chic) - and extremely well laid out. There is a "zen-like" quality to the salon which only added to the positive experience. The stylist I was assigned (Jessica Fuqua) was extremely professional, caring, thoughtful, and a great Aveda Certified Colorist. She corrected the hideous hair color that my previous stylist (from a different salon in Campbell) had given me five weeks ago, and Jessica left me with exactly what I asked for (and hoped could be accomplished under the circumstances). One of the best surprises came when the actual hair color was applied directly to my hair - there was simply no "odor" or smell of any sort - this is one of the most positive points about the Aveda color products - and certainly one which I appreciate tremendously. I have to say, I went to my appointment simply "hoping for the best" and I came out feeling so very happy about my hair... It simply was a truly wonderful, relaxing and extremely pleasant hair experience. I was thrilled with the results and with my stylist, and I have already booked my next two appointments for the coming months with her. I believe I have found my new hair salon (and stylist) - and from now on, any time I have a hair appointment, I shall actually look forward to it! I highly recommend this salon to anyone who is looking for hair color experts who use excellent products...it's a great hair salon! read more

I had my Japanese straightening perm done by one of the senior artists at the salon at a total cost $500 with the hair cut. Don't mean to be rude and appreciate the effort but extremely disappointing at a result. After the "three day period" (everyone would know this three day period rule if knows about straightening perm) and the "first-time" shampoo, I immediately noticed and didn't like the effect of this perm, my hair wasn't any close to being shiny or "straight". It was like it was better than not having the perm done but still not straight and shiny. I was willing to "live" with it instead of going back to the salon and asked for money back. But now I am really upset: based on my experience in the past with the straightening perms at other salons, it should well last 6 months, now it's been only three month and my hair is getting curly so bad. In addition, with the way the artist handled the haircut with so many "small/short cuts in layers", my hair is so frizzy and MESSY. I believe if this salon wants to stay with the level of reputation they currently hold as they claim, I strongly suggest that the salon should not take any clients for Japanese straightening perms. I WILL NEVER GO THERE, EVER AGAIN!!! Totally not worth of the cost. read more

I recently had my hair done at this award winning salon in Santana Row. I was THOROUGHLY IMPRESSED with my service (I got a highlight, root touch and two different glazes). My stylist KAILA BLAKE, Advanced Protege, completed my service in, not only a timely manner, but in a professional manner. She offered suggestions and took into consideration what I had in mind for my style. I have had her cut my hair in the past which was also a huge success! Kaila used precision along with texturizing techniques that left my hair looking and feeling phenominal. I haven't had a haircut since that time (about 4 weeks ago) and my hair is still performing wonderfully. I have been able to re-create the style she gave me using her styling technique tips and product suggestions. I would (and have) highly reccomend her to anyone in need of a 'stay-cation' or mini makeover. She transformed my hair leaving me feeling great about, not only my 'do' but also myself. read more

After a couple of really bad cuts and a sad color history I found Amber. I was thrilled that as she examined my hair, a true professional not a grimace once and a clear battle plan was formed. And, she invited MY input. We agreed on a color plan and she painstakingly worked magic and was excited about making the correction. It was time-consuming but clearly enjoyed the challenge. I love my hair color for the first time in a long time AND the cut was just what I wanted only better. Professional, creative, clean, calm, well organized. Amber was amazing and the rest of the staff was who you hope to find at a fine establishment. And, to make it even better it was a fair price and I can continue to go there. Can't wait. read more

I absolutely love this place! I get my hair done with Kim, and she's amazing. She knows what I want, and how I like my hair. Also, she's very engaging. Besides the great hair cut, the best part is the head massage they give me before hand...absolutely love it! read more

the best service and treatment I've ever gotten anywhere hands down. Incredible artistry and promptness in a very comfortable atmosphere. My hair is extraordinarily difficult to work with... it's usually an all around rough affair for me... My experience here has been nothing but the best. I live in Los Angeles and I wait until it's time to pay a visit up north now to do anything with my hair because this is the only place I trust to do it right... They know what to do... with whatever you bring to them. read more

I had a cut and color by stylist Kaila. I loved both, and received many compliments from friends and strangers. Even as my hair grew out, the cut retained its shape. Kaila is very conscientious and caring. I would see her regularly, but I don't live in the area. But when I visit San Jose, I always schedule an appointment with her for a great style and her TLC! read more

I've been going to this salon of about 2 years now and I have to say that Kaila gives the best cut I have ever had. She is absolutely amazing. Not only does she make me feel very comfortable, she also listens to what I have to say and makes sure that she understands what I want before she gets started. Kaila gives fabulous advice and she helps me figure out how I should style my hair on my own (between cuts, that is). Kaila is an artist and I do recommend her to everyone I know. read more

Jess Anne is an amazing stylist. After moving and leaving the same stylist of over 5 years, Jess Anne made the transition completely smooth and painless. Talented and friendly, even with my hair that stylists have struggled with for years (I've had some chop jobs believe me), every haircut is superbly done and easy to work with long after the initial cut. Jess listens well to your own personal style and gives you what you want every time. read more

I love this hair salon. Jessica does an amazing job of coloring, cut and styling. I feel like a queen when I leave. On Black Friday, the owner Karie Bennett offered at session on dealing with curly hair. It was an amazing experience. I highly recommend this salon. It is pricey, but worth it. read more

Lan is the lady to go to if you want a fabulous color stylist! I always get compliments on my hair, thanks to her! I highly recommend that you book an appointment with her. The employees at Atelier make you feel welcome and give you a lot of extras such as a hand or head massage or a makeup touch up with your hair cut or color. You leave the salon feeling like a million dollars! read more

I recently had a hair cut with Masaya. He did great job.

This review is for Jared. He is a very good hair artist, he gave me exactly the hair cut I wanted, and managed to do so with my hair having different twists on the side. Usually, when I go first time to the salon, this goes unnoticed, but Jared carefully examined my hair, and took in consideration that on one side it twists up, and on the other - down. His hair cut looks perfect, even when I washed the hair and dried it myself. For me it is the sign of a very good stylist. Want to take half a star for a rude girl, who was at the front desk taking my payment. I will definitely come back to see Jared again. read more

I had my first experience at the Atelier Salon with Kaila yesterday evening and it was absolutely amazing. Prior to my appointment I had a consultation with Kaila a few months ago and although I really liked her, I was reluctant to set up an appointment because of Atelier's prices. After a few months of letting my hair "go" I decided to bite the bullet and see what all the hype was about.... Kaila remembered who I was immediately, which I thought was really sweet. She asked me a few questions about the direction I wanted to go and she did not say a single bad or negative thing about my hair. About 3 hours later I left the salon with an amazing haircut and color. The highlights I requested were very thin and evenly distributed- I am pretty certain my hair looks exactly as it did when I was a little girl (you know that gorgeous sun-kissed perfection!) What I enjoyed most about my service was that Kaila took the time to blow dry my hair with care and precision. She showed me exactly what she was doing and gave me tips on how to recreate the look at home. In previous experiences my stylist has been completely exhausted at the end of my service and sends me out the door either with partially wet hair or tries to curl my hair before it is even fully dry. If you are on the fence about spending the extra $100 or so, please take my review above into consideration. If you want an amazing experience with someone professionally trained in color and cut, please do not chance it on some random salon! read more

This review is waaaay overdue! This is a shout out to my girl, Amy Vanni, who took over for my previous hair stylist. I knew that, as the protégé of my former hair stylist, she was going to be good, but she's blown me away! My daughter and I have been seeing her since she took over and we just adore her. Honestly, I can say that I have never gotten so many compliments on a hair cut before. My advice? Give her some loose guidelines of what you want and let her figure it out. She'll do what looks best on you. read more

I have to give this place a great review. Friendly staff always made me feel at home. My amazing artist Amy Vanni is incredible. The second I sit in the chair I feel comfortable and taken care of. She has so many great and edgy ideas and am always satisfied to the fullest extent with her work. I highly recommend this salon and please seek out Amy cause she knows what she's doing :) read more

I love this salon. I have worked with 3 stylists here over the years and I have always been impressed. Currently I visit Amber who is incredibly talented. She is also personable with out being over the top. There is nothing worst than getting your haircut by a chatty Kathy. I only deducted one star because it is pricey! read more

I've had my hair cut and highlighted here a few times. The place is nice, but a bit pricey. I also try to space my appointments because of this. My stylist, Katrina, is awesome. She is super nice. On the other hand, I can only give this place 4 out of 5 stars because the owner wasn't very nice to me. The only reason why I still go here is because the stylist more than made up for the owner being rude to me. read more

I visited the Atelier Studio in Santana Row this week for the first time and asked for an advanced level artist to give me a hair cut and color. I got Jared and he is amazing! I wasn't sure what I wanted, so I said just give me something different and flattering. He is very professional, a pleasure to be around, and gave me the best cut and color I've ever had, and I'm 40! I've bounced around countless salons in the Bay Area dissatisfied, but now I've found my permanent stylist. Ask for Jared! He's only been at Atelier for a few weeks and he deserves to accumulate a huge client base. Cheers- read more

I went to this salon and saw a couple different stylists every time I went, they all did a pretty good job. However, the last two times I went I started seeing Nancy and I have been extremely happy. I am usually very nervous about getting my hair cut cuz I don't usually like it done the way a lot of people do, a little more choppy and not so much blended. But when I saw Nancy in October I was nervous as always, however, when she was done and I went home and played with it, it was perfect. I was extremely happy. So today I went back to her for another cut and style. It was so less nerve racking cuz I know how well she did the first time and she remembered how she did things that time also. Once again she did an awesome job! Love her, great stylist!!! :) Thank you Nancy read more

I had high expectations for this salon but I am very disappointed with my hair, I had Kristen and was not pleased with the results. I might try it again with different stylist, I just hate hit or miss salons without consistent stylist! read more

I have been to this day spa since they opened. I love their line of facial creams! By far the best. People tell me all the time that I have great skin and I swear its the crazy cream !! I have had regular facials here as well and LOVE how they do them. I am able to relax completely and when ever I walk out of this place I feel so rejuvenated!! read more

I've gone to Atelier for about 3 years and have had different stylists each time. I've always left with a great haircut, but wish the prices weren't so high. I suppose that's just how it is in California. Parking sucks on weekends so go on a weekday! read more

Choosing a new stylist is always a bit nerve wracking, but when I made the appt the girl assured me the stylist was good with my hair type. We also went over her price point. During the appt things seemed fine at first. My stylist had another appt while I processed, not uncommon, but it seemed maybe the girl arrived late, because I had to have someone else shampoo me and they weren't nearly done with the other girl. After my shampoo the assistant put something on my hair and said ok ill let that sit a few minutes. I thought they were just leaving on conditioner since they were trying to extend time as my stylist wasn't ready. He came back and said ok looks like your toner is done! I have only used toner maybe twice in 7+ years of aveda only color as I don't bleach. And it had not been mentioned in the discussion with my stylist. I didn't know what to do. Then I still had to wait, sitting with wet hair, another 10 minutes for the stylist to finish the other girl. Once dried, my hair color was obviously much darker than it had been as the toner covered up my pre-existing highlights. It didn't look bad, but was just surprising. But I also thought, ok give it the 2 days then wash and style at home and see how it is. As I handed over my credit card at checkout the receptionist said my total was really high, and I was in shock but couldn't exactly grab back my card. Glad i asked for my receipt because I saw I was charged an additional $60 for that toner I was never asked about! That alone would have probably kept me from returning, but now that I've had the chance to wash and style at home I can really see how impactful the toner was and that the color really is much darker and not as hoped for. So please, make sure your stylists clarify if they're adding extra $ services to new clients, or they won't return. read more

I don't know who's fault it was but it wasn't a good experience for me even though Rose was a sweet girl. I came in for an all over color. Appointment was at 8:45 and I didn't walk out of there until 10:50. A whole 2 hours just for a simple all over color. Here's the problem. While I was with Rose, a gal came up to let her know a client who DOES NOT have an appointment is coming in. Well, Rose put the color on my hair and asked me to sit in the lounge. Fine but I sat there for the next 55 minutes while she corrected/fixed that lady's hair. I'm sitting there waiting and waiting and watching that lady have Rose fix this and that and thinking WTH??? this is why I make appointments at expensive salons so that the time is devoted to me! I don't care if that lady is unhappy with her hair and needed it fixed! She needs to make an appointment like everyone else. You cannot squeeze her in between the time that is reserved for another client. Not acceptable. After all that, my hair is not the color I want. It is too dark and muddy. Rose suggested I come back for highlights. I don't think so, too many superb salons in the bay area to come back. read more

I had my hair color done by Kaila who did an awesome job tweaking the original color formula I provided in order to make it work best with my hair at that time... I was getting a root touchup and gloss rather than a full color so I wanted the roots to be more toned down. She blended the color by combing it through my hair and it turned out perfectly. 6 weeks later I didn't need full color and got by with a second gloss, when I usually need to get the all over color every other treatment. She took the time to discuss what I wanted and the results were even better than I expected because she knew the best way to tweak the color so that the fading would happen nicely. She inquired about and used my regular products (plus a new one) and worked with my description of how I do my hair normally, and my hair looked great for 3 days afterward. For my next appointment I made sure to schedule the day before a major weekend event and I know she'll do a great job :) read more

I had ridden negative reviews, especially, when a client comes with a coupon from the groupon, so I long thought whether I should go to this salon. Well, in the end, I decided and made an appointment with the salon on the Santana Row. When I called to make the appointment , I said that I would like to use only the amount that is of $50.00 of the coupon, but not more. However, the minimum cost of services of the master from them is starting from $55.00, so I was not against paying only 5 dollars. Finally, I had an experience work with Federica. She is a very cute and friendly girl, she asked about my wishes, and since I said that I am ready for experiments, she offered me an version of the haircut. I am very pleased with her work, I was enjoyed and relaxed for 1 hour. Besides, I was pleasantly surprised that she did not use thinning scissors during work, which I do not like to deal with. She showed me the result of the haircut on all sides, and asked if I was happy, and after that she even made an easy hairdo with which I could go to a restaurant! I will definitely recommend her to my friends, and I'll contact her myself more than once! read more

This review is on Dineli. I'm one of those that usually schedule hair appts. last minute. I called on Friday for a root touch up and they were able to get me in on Sunday at 3pm with Dineli. When I got there, we talked, I showed her pictures of hair that I like and she looked at what was attached to my head; (washed out color, grey roots and old raggety highlights). She suggested adding a few new, strategically placed highlights and a dark base touch up. I wasn't planning on more highlights but for some reason - agreed with her suggestion. This girl KNOWS what she's doing! I don't do "blonde" highlights and nobody else seems to understand that. I just want color variation with lighter shades of my base to add dimension. I typically leave salons unhappy and end up pouring box hair dye on my head within a week. Not this time! Dineli was awesome! She gave me subtle highlights in a carmel/light brown color and it blends great with my overall base. I'm so impressed that I've already scheduled my next appt. with her 5 weeks in advance! She is a super sweet girl, fun to talk to and her suggestions for my hair were spot on! Thank you, Dineli! read more

I was slightly skeptical about paying 65$ for a haircut from someone I had no previous experience with but it turned out just fine. I arrived early and was sent away til my actual appt time. When I returned I was introduced to my stylist Kim and then to the water heater closet aka changing closet (awkward). I was offered water right away (glass was clean which was nice). Kim spent time discussing what I wanted and her opinion on what would work well for me. She gave a scalp massage before washing my hair. She was very personable. She was conservative as a stylist but very willing to cut more or adjust the style to match what I wanted. She listened well and performed well, taking her time, and checking in with me about the cut as it went. I recommend her for people like me with straight hair. The reason there is a 4 star vs 5 star rating is because the tray where she wanted me to put my water glass was next to scissors used on someone else's hair. The hair was on the scissors and on the tray area. Gross! Also while combing my hair, my stylist ripped my earring off my cartiledge on my ear. Ouch! read more

I've had my hair cut with Anna several times now and love her. I have long hair and it's been pretty cranky since having a baby. I really feel like Anna actually listens to me about what's going on with my hair and what I want, and then we agree on what's the best way to go forward. And in the end I actually get what we agreed on, no sneaking in of some fanciness that in the end I can't maintain. Also, I'm always amazed at what Anna can remember I told her from the last time I saw her at least 8 weeks prior. It's obvious that she loves and cares about what she does. Also, everyone in the salon seems super professional, helpful and kind. Even when the payment system went down, they handled it in a super professional manner and just sent me home to pay later, so I didn't have to wait. Yes, it's not cushy with big couches in the waiting area like some other salons, but I'm more interested in being treated kindly and actually feeling like I'm not just another customer. read more

So from all the reviews here I decided maybe i shld give Atelier a chance with my hair cut! Everyone raved about Marissa DeLory. In fact I have a friend who keeps telling me to go to Jennifer Bradford for a haircut. But reading the reviews here it seemed like Marissa DeLory was the best for haircuts and Jennifer for color. So the first time I paid some $70 something for a haircut - I told Marissa - do whatever you want with my hair. And she looked at it and said she liked the length as is - long and just added layers. Hmmm.....it didn't look very drastic and anyone else could have done the same thing for less than $70. So a few months later I went back to her and told her I wanted bangs and I wanted to cut it shorter. She said she liked the length as is and that my hairline was not conducive to bangs but would give me more layers. Again after the cut it looked the same as the last time and I asked her to give me shorter layers at least. She refused saying that it wasn't possible. I paid another $70........ppl.....there's nothing wrong with my hairline. I've got bangs before and it's looked great! I went to Teresa Salon yesterday in San Jose and for $15 she gave me bangs and a shorter layers and everyone who's seen it so far has been complimenting the cut saying it was about time I had done this. Something wrong my hairline?! Something wrong with paying that much for an overpriced salon and hairdressers who are too cautious and a tad bit rude actually. Don't tell me there's something wrong my hairline or it's impossible to give me short layers - i'm not stupid. I'm done with overpriced salons - or for now - i'm done with Atelier. Don't waste yr money/time. Sometimes the most expensive salons are not necessarily the best. read more

I went to Kaila. While I have been to this location before, it had always been to Nancy Montes (a senior stylist). I had switched to a different salon for a couple of years, but since I loved Aveda when I used to go there, I decided to give it another shot. WHAT A MISTAKE. The haircut Kaila gave me was pretty much what I wanted, BUT within 2 hours after the haircut, my hair was absolutely flat and horribly oily. Her styling was mediocre at BEST (no bounce in my hair whatsoever after the haircut -- which is supposed to be the best part!) and whatever products she used made my hair so oily I had to wash it when I got home, and had to wash it EVERY DAY afterwards for more than a week (and usually I wash my hair every other day). When I went to Nancy, I used to try NOT to wash my hair since I looveed her styling and usually felt like a rockstar after -- Kaila needs to get a serious lesson from her. don't go here if you're getting a haircut/styling before a big day...you'll regret it. read more

Kaila is a true professional, and very skilled at her job! Hair is such a specialized service, with people having such different hair types and textures. So when you bring in a picture, or even 3, maybe your hair cannot be styled in this particular updo, cut or color. Which is what I love about Kaila. I have super fine baby hair that will not grow much past my shoulders. As much as I want Gisele's Victoria Secret waves its not going to happen. Kaila has talked to me about what I can do with my cut and color and how to upkeep the style that I want. And because of this I now have the best haircut for me, because of her talent in recognizing my hair texture and my willingness to realize I am not a Victoria's Secret model! I am moving in June to southern California and I am seriously considering coming to see Kaila or flying her down to do my hair because of her talent and the fact she does my hair the best of anyone ever! I cannot say enough about her, and check out what her other regular clients have to say. She is a skilled professional who takes care of her clients needs and wants. read more

i went here when i needed an emergency highlight touchup. the hair stylist told me that my blonde hair was too "playboy bunny" and suggested that i add lowlights too. i was open to her suggestion but i started to get worried when she left me in the sink for a long time after rinsing out the color. instead of the natural medium blonde lowlights she promised, my hair was platinum blonde streaked with red! she did not offer to fix it. i was only glad i didnt get a hair cut too. i would never go back or reccomend this salon to anyone i know. read more