Bunch of monkeys!!! Can't even fill a propane tank without drama! Limited selection of product and…read moretypically overpriced. Dead to me!

This store is great! Open seven days a week and the employees are always helpful! I always shop…read morehere when I'm in town!

Over a year later under new ownership and I am still coming back. Their prices might have seemed…read morehigher than the old Ace prices, but everywhere you look in this world things cost more and their prices are in line with the big box stores. Sometimes even lower. That really doesn't matter though, because the helpful service I receive here more than makes up for a few extra pennies. The staff are super friendly and have helped me with lots of projects along the way. I needed a weird part that wasn't available anywhere else and they found it for me in their storeroom and gifted it to me. I needed a certain type of paint on a holiday-eve and they spent the extra time going through their stash to find a suitable product. When the entire northeast region is out of salt and they have a shipment coming in, they were willing to make arrangements so that some was waiting for me when I showed up that evening. And when I need advice (and honestly, it seems to be always) they are a lot more reliable and useful than trying to randomly search Youtube. It is the smaller hardware stores that provide what most do it yourselfers (read: amateurs) really need: attention. Because of that, I will keep coming back to here.

This is no longer Shaker Hardware! There is apparently new ownership, and the name is changed to…read moreChance's Hardware. I normally would not be in a hurry to write about a hardware store that is not near my house. How often would I likely be to visit it again? But this store caught my attention when I saw an ad for them on TV. They claimed that they have items not found in other stores. They also emphasized that they offer friendly and readily available service. Today, in search of a particular style cabinet knob, after nothing met my wife's satisfaction in Lowe's, Home Depot, and several other stores, we tried Chance's on our way through Latham. The first thing we noticed was a friendly greeting from an employee helping another customer in the parking lot. Walking through the store we saw everything very well organized and nicely displayed in a clean environment. Once we found what we were in search of, we met that same welcoming employee (owner?) from the parking lot on our way to the register. He was truly friendly and made the shopping experience a pleasure. The item we purchased could have been ordered for less from Lowe's, but it was not available today and we've never received such a sincere welcome in any big-box store. There is definitely truth in advertising from Chance's Hardware store.

UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation…read more Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.

Failed blind installation 1. Measurements could have been…read moremore accurate which was start of problems with the blinds installation. 2. Installer could have better communicated the problem with Lowe's itself. 3.Lowes should have picked up and delivered blinds after they have been adjusted. Terrible customer service...we have been doing business with Lowe's over the past 12 years and this first time we had been extremely disappointed.

Great and only hardware store in the area. It does close…read moreearly on Sundays. Worth it just to get to see Wilmington !

Superior customer service. Today I needed some baseboard. While I was looking over their…read moreselection, three different people offered to help me. After I selected the pieces they offered to cut them to my measurements so the 16' pieces would fit better in my van. While doing that they also offered to square up the rough ends with their saw. And they gave me a quantity discount. The employees are wonderfully helpful. A couple of years ago the manager recommended a contractor to me and the recommendation worked out great.

Surprised that there is a sloppy mask policy at this store. Serviced by a non-mask wearing clerk…read moreat register, well less than six feet from me. No other visible employees were wearing masks! I asked what store policy was and was told that as long as there was 6 foot distance between employee and customer there is no need to mask. Said the all had masks I their pockets ready to use. Simply unacceptable! Be safe and avoid this store.

What a beautiful store!! I was greeted and helped right away. The owners were there and explained…read moreeverything I would need for my painting project. So happy to have this new store in Clifton Park, highly recommend!

The people at the store were unbelievably friendly and knowledgeable. They do a great job and help…read moreyou as much as they can. I would highly recommend buying your paint and stain here.

What a great trip to the paint store! Monica and Holly were more knowledgeable than any paint store…read moreemployees I've ever met! No hesitation, they both know their stuff cold. Spot on recommendations, whether for finish or quantity. They saved me time and money and I had a blast with them. Will get all my paint from this store for the inside of my new home that I'm painting this spring!

Very helpful and friendly staff, nice collections with discounted price…read more I bought mini coccote, which is super cute

A must stop on every visit to Manchester. Great selection and pricing on high quality Le Creuset…read morecookware. The service in the store is outstanding. They work with you to select the right pieces for your needs and always have suggestions of what you can make with each type of cookware.

There was so much hype about their paint sprayer which is relatively inexpensive and the best value…read moreso ibthought I go buy one. It's been over a month but yet to use it. The store promotes value and they are competitively price. However the marketing needs to do a better job. They cant say "Huge Parking Lot Sale" and have no tents. Oh yeah, the sale is inside the store and not really on a Parking lot. Am I missing something, people please educate me.

I came here looking for their inexpensive plastic funnel set. I have been to several other H.F…read more stores and knew what to expect, but I had never been to this location and wondered how it might be different from the Central Avenue spot. But... I walked inside and sitting in cardboard bins literally 10' from the door were the funnels. I paid the money (and declined a polite offer to open up a Harbor Freight credit card account... for a $1.38 purchase!) and walked out. The entire transaction took less than 60 seconds. It was only on my drive away that I realized I hadn't bothered to walk around the rest of the store. So... that will need to wait until another time.