I have bought two Suburbans and a used Lexus through this dealership. I have had nothing but good experiences all three times. I get my cars serviced here regularly, and have the utmost certainty that I have been taken care of fairly in every interaction I have had, both in sales and service. This is a dealership that truly cares about it's customer. Thank you Auburn Chevrolet!! I will definitely recommend to family and friends, in fact I have and several have bought here and have had the same positive experiences. Quick, easy experiences every time. read more

Ouch! These reviews suck!!! Lol then again it takes a special kind of person to be so unhappy. I can't say I am 100% satisfied with my experience at Auburn Chevrolet. But I can honestly say they were honest, they worked hard for me, and they did everything they promised me. Can't go wrong with that. Recommended read more

With all the problems with my first Malibu purchased in May. All at Auburn Chevrolet did everything possible to go above and beyond to get me into another car and ensure that my payments did not go up, and I actually owe less on this car. So pleased with all involved with me, and my car... Everyone at Auburn Chevrolet are top notch!!!! read more

Great service and great people! Couldn't be more pleased with everything the service department and parts department did for us! I will be back as long as I'm always cared for this way! Keep it up! read more

Auburn Chevrolet is a joke! Very unprofessional! They lost out on a 20k cashiers check. Anyway I went to a different Chevy dealer and was treated with respect and they sold me what I wanted. Auburn Chevrolet you should take the time to listen to your customers. You never know who has money and who doesn't. The jokes on you! read more

I went to the body shop and spoke with the manager and he was exceptionally rude. I walked over and asked him if he worked there and all he said was if you want help get in line. He said go inside and wait. I went in and no one was inside so I walked out and again he was rude to me. I frankly told him I came here to get body work done but if I have do deal with him I will go elsewhere. When I told him he was being rude he just laughed and smirked at me. UNBELIEVABLE! I went into the main office and told the general manager how rude he was and the GM said we have never had any complaints from him and proceeded to completely ignored my complaint. I WILL NEVER DO BUSINESS WITH THEM. read more

The service department in the sales department I give A5 star rating very courteous employees

This place is a scam. I'll advise people to stay away from this dealership. Before going to any dealership I check my credit score with my bank but this dealership changed the score. read more

I wanted to test drive a 2016 Camaro SS. But this dealership didn't have any in stock. But nonetheless, the salesman I think his last name was Ransom or something not so sure. Anyways, he took me for a test drive anyway. read more

Im glad I didn't see the reviews before I went here to buy my truck. I had a GREAT experience here!! Everyone was so nice and helpful! They understood what we were looking for and the price range we needed! I felt like we were in and out of there! We went back a week later to add some running boards on our truck and the service department was just a good!!! I would recommend this dealership to everyone.... Thank you Auburn Chevrolet! read more

I went to a few Chevy dealerships looking for a car. Auburn was my last stop. I saved the best for last . The management and sales girl Chelsea made my buying experience easy and stress free. I would definitely shop Auburn Chevrolet again . read more

I bought my first brand new car from here...a 2014 chevy sonic RS turbo...and the people here were awesome...Chelsea who took me for a test drive and told me all about the car....John in finance who got me a great percentage and Jason who was there from the begining finding me this amazing car. YOU GUYS ROCK! I will be referring any and all my friends here read more

Excellent service and Awesome customer service. We are new to Washington and were so pleased with the welcoming atmosphere and kindness displayed by the service department especially Cynthia! She went above and beyond to help us and to get our car repaired promptly. We will return for all our future car service needs. Thank you Auburn Chevrolet and a special Thank You to Cynthia! read more

I had an overall terrible experience at this Auburn dealership that I regret purchasing my new car here. The only reason it has a 3 star is because I would highly recommend Mr. Hashmi from the sales department who truly exemplifies customer service. He is not a good salesperson but an OUTSTANDING salesperson who not only understands the customer's needs but also goes above and beyond his peers in ensuring that the customer's needs are met. I first had Mr. Fortner as my sales rep. but he never responded back to my emails/phone calls which led me to conduct business with Mr. Hashmi who would always promptly reply. However, my finance department experience with Johnny has caused me a lot of stress, time, and money because I bought a service contract for my vehicle only to realize that the contract doesn't fully cover everything. So, I requested to CANCEL my service contract in Sept. 20 and expected a full refund by Oct. 15. However, Johnny or the finance department has not processed my request and i went back to the dealership on Oct. 13 to remind them of the cancellation. Johnny assured me that he would call on Monday (Oct. 16) to followup and process my request, but have not received any calls/updates. His poor performance has made me to REGRET and NEVER Trust this dealership. I would rather go to another dealership nearby like Titus Will than go through this experience with the finance department. Up to now, i still have not received my refund and I will not TOLERATE a partial refund after the 60 day period on the service contract because of a failure to process the customer's request. read more

The customer service at Auburn Chevrolet was top notch. They hear the customer out and true to there word. If anyone go to Auburn Chevrolet please see Faiz who is an awesome Salesmen. I promise that you will be please, just like my Family. read more

I came here for the first time and was treated with great service. I will be going back for all my service needs from here on out, rather than going to Good Chev in Renton where I was going for years. I called Auburn Chev on a Monday morning desperate because I waited too long to get my oil changed and now my Tahoe was giving me weird dash lights. They got me right in at 7:00am and gave me a ride to my work. They were so accommodating and professional I will NEVER go anywhere else!!!! read more

This dealership is not worth your time. I had a horrible experience with Fred Dearing. I arranged to test-drive a used vehicle. When I showed up, it had been sold the day before. What? Why didn't Fred let me know before I made the drive from Renton. By the way, traffic on 405 and 167 was horrible, so it took a LONG time to get there. I'm not upset that the car was sold - that's the nature of the game. But I'm shocked at the lack of professionalism. Not only does Auburn Chevrolet lose my business, but also I plan to tell anyone who will listen about this negative experience. read more

This is the worst place ever! I purchased a brand new Chevrolet Camaro in 2014 it currently has less than 34,000 miles still under factory warranty.The airbag service light continues to come and the breaks squeak. After the service department has seen my vehicle twice for the same problem, I was told by the service manager Mike that there is nothing they can do to repair it unless they actually see the airbag service light he refused to consider the OnStar warming message he said OnStar was just a beam from the sky....and the squeaky sound from the breaks is normal because the breaks still have over 7 percent pads. My experience with this service department has been an ongoing nightmare!! read more

I just bought a new from Faiz Hashi, he was so patient kind and helpful. Not pushy and helped me with my unexpected situation. Will definitely go back and refer to him!!!! It was beyond what I expected to afford, but they made it happen. Staff is great!! read more

After having a serious issue with Gamblin Chevrolet we went to Auburn. Best decision we made! They were extremely professional, helpful and most of all, HONEST! My husband and I actually enjoyed purchasing our new truck. read more

Do not go to this dealership. Took my car in for a simple oil change and tire rotation and left. Two blocks down the road my ABS system went into failure. Took it back, couldn't figure it out, got me a rental car. The next day they gave me the runaround of different things that happened going through GM Service Techs. Long story short, they fixed it w/out charge but wouldn't fess up the tech working on my car did something, which bottom line could've been the only thing that happened. Never had issues w/the computer system before. The Service Manager Gary was arrogant and Jeff In Service was no help. Gary said I should be thanking them for they found the problem. Excuse me Gary, you're just covering the Tech that worked on my car and didn't want to admit it for liability reasons. Never going there again. read more

We showed up at Auburn Chevrolet looking for a good deal on a used Kia. Called first to confirm they still had it. Ended up speaking with Jerry who had the car out front and ready to go on a test drive when we arrived. The car ran great, but had a few flaws in the interior. Jerry said it was a rental, but it was also very low miles. He worked with us giving us a great deal and financing was also very expedient. I double checked online at Edmunds and KBB and the price we paid was indeed good. Great car buying experience. read more

Lady in the front desk was taking her time doing her own stuffs, no greeting, waited on her for a while until she finally ask me what I need. Told her I had an appointment at 11am , booked online, she said online wont communicate with their system... I asked her i have gotten a few emails from them to confirm the appointment and why would they have the online scheduling option if it is not working, she said she told them before but the company never fix it... the tone of voice from her is not very pleasant and sounds irritated ...I asked her specifically i need my car vacuumed, she said it is part of their service, then said it will be done in an hour or so... I came back and it wasn't ready, so i waited in the parking lot until she called... came back and the car has not been cleaned at all.... i had some place to go so i just leave when i pick up my car.... She was the same person I experienced last time as well, telling me i have to rate someone 5 stars, circle the feedback 5 stars before handing me the survey. Very unprofessional. Please have management to have a talk with her and maybe provide some additional training... It is very frustrating to have to schedule something ahead of time and it fell off the schedule, then have to deal with her attitudes and not getting what i specifically asked her to do. read more

Service was not good at all. Took my vehicle in because lights were coming on, told them that the vehicle needs to be driven for awhile before they come on. They told me that they tried driving it around but somehow the odometer didn't move at all. Tried to charge me over $300 to change the battery because that was their guess as to what was wrong. I asked them if that didn't solve the issue could I bring it back in and not have to pay the diagnostic fee, they said no. I asked if I could talk to a technician further about the issue, they said no. Horrible experience, needless to say I will be driving a little further down the road to avoid this shop. read more

If I could give this place 0 stars I would. Let me start by stating I do not k ow one thing about Corvettes. I had family in town from about 1000 miles away. Their vehicle died in my driveway. We had the car towed to Auburn as it was around the corner from the motel that they were staying in. The vehicle arrived on a Monday at noon.....as I am standing waiting on them to finish the transaction, it is now Thursday at 1:30pm. As I talked to Jeff is the service department last night at 5:10 asking what was taking so long on the vehicle he repeatedly complained about how he took his lunch at 2:30 the day before and his service guys had to go home and he was staying late because of us.....remember, it was only 5:15 at this point. He also told me That I had no right to know anything about the vehicle since I wasn't the owner, all I kept asking was if we needed to take it somewhere else. He reminds me again how he had a late lunch...and was staying late for us. I should have known better than to bring his car here...as a couple of years ago my husband and I were shopping for a new truck for him and they were trying to force us into purchasing a truck that wasn't on their lot, and was not at all what we were looking for, all because they knew we had access to a large down payment. DO NOT BRING YOUR BUSINESS HERE!!!! They are rude, unprofessional, and hopefully will not be in business too much longer. read more

OK, let me start off with yes we bought a car through them. Would we do it again? ... H.eck NO! We had an ok... sale process; we were passed off from the salesperson to a nice gentleman who worked the deal. They tried to sell the rig to us for more than the advertised price on their website... of course they said they did not realize that the site had a lower price.. They had to verify with the internet staff and sales manager before they would honor the listed price. We had test drove the rig a few weeks earlier and did not look it over before we signed the paperwork.. OK I own that error, I admit it. STUPID STUPID MOVE! The rig was on one of those racks that elevates it from the ground, they did not take it off the rack until we were ready to leave. So after we sign the deal we get the keys and walk out... The sales person did not walk out with us, and did not go over the car with us. Ok whatever! We are really excited that we just bought a convertible, we are eager to get going. So as I start to walk away, my hubby is getting into it and I seen that that there was NO GAS CAP! UM HELLO.... so the guy said he would try to track it down for us and get back to us... Then we found it was on EMPTY.. Bottom side of red, so we convince him to fill it for us. We leave the gas cap issue for later since the detailing people had just left... OK whatever at this point I will buy one if needed we want a locking gas cap anyways. Then I get it home, and the soft top that we were told was in it was not... It had 3 of the windows but that was it. So 20 minutes after we drove it off the lot I am on the phone talking to the original sales punk, who was absent during the deal. He admitted that being on the HWY the gas caps get stolen all the time, and if I wanted to come in he would give me 10% off a new one.... UM HELLO... STRIKE ONE! Then when I asked about the soft top, he claimed he didn't know anything about it..... Well we specifically asked about it when we test drove it. Of course he denies that conversation. He said that we bought it as is, and if it's not in the rig then there is not one.... So I asked about the windows, after going rounds with him I gave up and asked for the manager.... which conveniently was not available. So we got in the car and drove it straight back to the dealer and told him that he better make it right or take it back. Of course the manager was sickening nice on the verge of slimly condescending sales nice. Long story short the gas cap miraculously was found, the top was delivered to the dealer the next day. Did they bother to clean it up? No, it had chicken doo all over it and was extremely dirty. I am kicking myself for giving these people our business and would not even send my worst enemy to them! read more

one of the worst experiences i had. i got up and left. very high pressure salesman. literally "SIGN HERE SAYING IF I CAN GET YOU THIS PRICE YOU WOULD BUY THE CAR" Mark was my salesman. Horrible. read more

I guess experiences vary with this dealership. I went to check out a particular car this dealership had advertised online. It was raining and very windy, so the car was pulled into a covered area so I could check it out. The first clue that this car might have issues and be a little neglected was that the brakes squeaked horribly when it came to a stop in the covered area. I found several other issues, including a non-working navigation screen and no coolant in the reservoir. So, I'd decided in my head that this was probably not the car for me. The manager (or someone I'm guessing was the manager) said that someone would buy this car in the next few days if I didn't buy it (basically, using the "scarcity" tactic). So, I asked about the price: 'We just got this one on the lot' - "$15,000 or $16,000" -- You're advertising a car for sale online and you haven't set a price? I asked to test drive the car. I was first told that it was low on fuel and would need to be filled before we could drive it extensively. OK, no problem. The salesman went inside then returned to tell me that I couldn't take the car for a drive off the lot because they didn't think it was safe to drive with the bad brakes. However, I could drive it around the lot if I'd like then come back in a few days after it's passed a dealer inspection. Seriously? You're advertising a car for sale that hasn't been inspected by your own dealership to verify whether it's safe to drive? What a joke. Very unprofessional. Edit: The car is currently listed on Autotrader.com at $18,000. That's hilarious given its condition and age. WAY overpriced. read more

I saw a truck on Autotrader and emailed the dealer regarding availability and a few other questions. I received a response that same evening that did not address any of my questions. I responded again with my questions via email and have yet to receive a response a few days later. I was willing to drive a couple hundred miles if the deal was going to work but based on the lack of response, I will no longer be contacting this dealership read more

I would like to first start off saying that my husband and I have been to so many dealerships these past 3 months that this coming from us is a huge compliment!! We were very interested in the 2013 Chevrolet Malibu, and had a budget that we were really sticking too. We were treated with the up most respect. The staff were amazing, and answered all are questions with a smile. They were not pushing anything, or very over welming. We left with out that stress headache, and a Malibu that was in our budget. We want to thank them so much for all their hard work and patience with us. read more

I waited months for Auburn Chevrolet to get the parts necessary to fulfill the oil leak and ignition switch parts for the GM recall. I had the recall service work done on 4/13/2016. My vehicle is a 2001 Chevy Impala with 149k miles on it. During all this time I had no problems with my vehicle - UNTIL Chevrolet did this recall. GM is on it's 3rd go round of recalls to fix this issue with my vehicle. The last process that GM recommended was for the valve cover and gasket replaced. But since 1,324 other cars still caught fire after this fix as done, they also recommended removing all the plastics under the hood that was close to the exhaust manifold. So when oil hit the manifold it would cause a slight fire that would go out easily as long as no plastic combustibles were close to it. Since Auburn Chevrolet did NOT follow this process the combustibles were there and caught fire when the oil from the valve cover hit the manifold and generated a fire. I was on freeway and saw smoke and pulled into a Safeway parking lot in Covington, Wa. The car shut itself off and flames were coming from the middle-front of my vehicle. OMG, I still have nightmares that my baby was in the car with me and we blew up. This occurred on 4/22/2016. Now how could this NOT be Auburn Chevrolet's fault? The General Manager Doug Bivens said in his 20 year expert. he never heard of cars catching fire, bull-1,324 of the 1.4million recalled cars did. Auburn Chevrolet and GM says I should have insurance to cover this issue. I'm disabled and I have insurance that is required for me to be legal, I can't afford full coverage. And why should my insurance pay for it when they BLEW the repairs. We gave Mr Bivens 7 days to come up with a fix for this dilemma. Apparently he has no conscience and therefore customer satisfaction is NOT their priority. HOW ON EARTH CAN THE BBB GIVE THIS COMPANY AN A+, GM HAS THE WORST RECORD FOR RECALLS OVER 29MILLION IN 2014 ALONE. DON'T BUY CHEVY PRODUCTS OR SERVICES!!! read more

Made a service appointment online and called. Got two different times (8:30am and 10:30am). Got no response when I replied to the first email confirming an 8:30am appointment. I received two more emails the two days prior to the appointment confirming it was 8:30am. When I arrived the rude clerk told me I was in the system for 9:30am. When I told the clerk I had a problem she said it would be checked during the normal service. When I asked her to note the problem so the technician would know there was a specific problem she displayed annoyance and made a show of ignoring me. I saw the same clerk treat other customers as rudley as she did me. This clerk should not be in any customer service role and this dealer has lost any future business from me as a result. read more

My husband and I bought a beautiful 2015 from a salesman named Fred with 23000 miles on a used GMC Yukon last year in July 2015. We had just had a baby and needed to get a bigger vehicle. We overall thought that we made a good decision and had fair dealings with the dealership. We checked our list asked for a fair trade on our vehicle, no accidents on the vehicle, asked to see the car fax and asked to verify it was an American made vehicle from around our area. All the questions were asked and responded to by our salesman. What we didn't know is that we were not shown the complete car fax and that our car was from Canada. The way we found out was from the GMC dealer that the vehicle was also in an accident to. Triple strikes now and more lies. This was just after a couple months our poor vehicle started showing signs of rust and wiring worn and other noticeable parts wear and tear that were abnormal. We had it serviced at the GMC dealer and were told per the GMC build sheet it was not American, it had completely been driven in Canada and that the rust damage was like a cancer and would keep spreading. We called Fred several times without a return call and asked to talk to the GM and no response. I even sent and dropped by a certified letter asking for help to get out money back from the trade of 8000 down payment as well as some upgrades we purchased and nothing. The finance and used car manager after I tried to talk to someone finally offered to help me from my persistence. At the end nothing worked to replace out $50000 vehicle on the lot or new that might work and still be in out payment zone. I had to move on and seek another dealer to step up and help and finally another Chevy dealer nearby did. We then hired an attorney to address the issue with a letter and again no help from the dealer. They just had their legal council basically send a letter to us the consumer to buzz off you were told these things from their salesman. We now have to go to court to be heard I just can't stand down and let others be lied to and harmed to make a car deal. Integrity and honesty is everything and they missed the mark big time. The sad thing is I am in customer service and sales as well two of my clients dealt with the same Sales man and were lied to as well but were smart enough not to buy. We have thousands lost due to this situation and now no equity from our large down eighther. I hope this will help someone else to see the build sheet and complete car fax all pages. The dealership was good to deal with when they wanted the sale but the after sale service was no good. Warning do not buy a Canadain made vehicle they buy them dirt cheap and resell to us make a big profit that comes with a price to pay from salt damage. Beware read more

GREAT CUSTOMER SERVICE! Jason Armstrong was very professional, responsive, courteous and credible. He got me in immediately without an appointment and he listened to all of my needs and concerns. I am new to the area and will definitely be bringing my camaro back for routine maintenance. read more

I purchased my 2014 Silverado here brand new back in 2014. Since then I've put about 35000 miles on it and have had no issues with the vehicle until the stitching came apart on my rear seats. I brought my vehicle in and had the service manager take pictures of my seats to send to to their warranty administrator. I took my vehicle and the service manager told me he would call me within a couple of days. After about a week I decided to call them because I did not receive a call, he told me they declined the warranty on my seats saying that it was my fault the stitching came apart. I clearly had no signs of pet damage or something tearing into the seat cover so I asked him exactly why I was declined because I am still within the warranty period. He had no clue and was very rude just repeating that it was just my problem and he couldn't do anything, so he just hung up. I emailed pictures to Chevrolet corporate and they contacted me about a week later. They approved my seat repair and just wanted me to bring it to the dealer to have it better inspected. They wanted me to go back to auburn to have my seat looked at but I told them that I wouldn't want to go back. They sent me to jet Chevrolet and after about 10 minutes of having someone really look into the seat Jet Chevrolet in federal way went through with the repair. So honestly I don't know if the service manager even sent the pictures he took to anyone because I sent the same pictures and it was approved. I would not recommend the service department to anyone and will not be going back. read more

Ryan was great to work with. He is very friendly and knowledgeable about the car I was interested in. He worked really hard to get me a good deal. Scott was fantastic at taking care of all the paperwork. All I had to do was sign papers. He got me an excellent financing rate. You can't go wrong buying a car from this dealership. read more

I received a recall notice so I made an apt. I dropped off my car and asked them to call when it was done. A couple hours later they called and said it was ready. (every time I go to a repair shop I always expect the we also found....and you need to spend $$$$- but not here) I went in to pick it up and he said he would pull it up for me. (no, by the way you also need....) As I was waiting I heard a service writer call a customer up and go over a diagnostic report of some kind. Professionally quick to the point with what they see, what they need to do to confirm, and what the total cost is if issue confirmed. Last thing she says is if we see anything else she will call them wright away other wise she will call when repair completed. No scare tactics, no double talk, no by the way... The guy pulls my car up and I asked him how it was and he said just fine. He explained what was done and I was good to go. My regular shop has been taking good care of my car but could not do the recall repair. This place is close to home and nobody tried to sell me something I did not need. I was very impressed with the quality of service I received and I did not spend any money here and for all they knew never will. I think I owe it to them to give them my business because as of today they earned it. read more

great service department. also if you want to purchase a car , ask for Ivan. he is a straight shooter.

The Chevrolet Cobalt was sold from this Auto Dealer and I will paste in my complaint to NHTSA and mycarstats.com: Before I paste though, let me just say, I truly believe a tremendous amount of fires total the Cobalt and other small cars as they slide under larger and higher trucks/SUVS, Jeeps, Pick up Trucks, all kinds of vehicles ride high and there are billions of "Cobalt" type cars. Lastly before I explain and paste in my statement, I believe the insurance companies do not care if a car burns up and totals ALL THE TIME in a 5 MPH COLLISION as they just raise YOUR RATES and the dealer ignores all complaints and rarely gets any as people do not take the time to say "WAIT A MINUTE, THERE IS A SCRATCH ON THE FRONT BUMPER FROM THE COLLISION AND THE ENGINE BURST INTO FLAMES TOTALING THE CAR?" The complaint I have with the Dealer is my son was immature and bought a car, did not understand everything he needed to do, had million things happening at once, graduated 2 years early as 11th and 12th grade he went to Green River Community College paid in full as he was an "A" student so was only 21, graduating University Washington as an Bachelor Science in the Engineering area/Got Job/had to move from my home/they wanted him at work 2 weeks ago/they were applying pressure on him to hurry up/he had to find a place to live, find a way to move, furnish, feed, and live to start off/AND BUY A NEW CAR for 1st time. MY COMPLAINT WITH AUBURN CHEVROLET(not pasted complaint yet): They funded his loan for car through Bank of America and they are totally irresponsible with YOUR MONEY as they never verified he had Insurance and Auburn Chevrolet gave him a number but never insisted on proff of insurance before getting the keys as almost all dealers in the state do. They delivered the car to him at his Apartment 5 PM on a Sunday, he was to go to workk next day, did not ask anything about status of his Insurance, BOA didn't care, he could not get Insurance on a Sunday, forgot on his FIRST WEEK OF WORK then he totally lost it out of his mind as he never bought a car EVER!!!! Also, The Pro I explain below in pasted complaint to NHTSA, that came to the car with me and downloaded the data said Auburn Chevy "deleted 150+ error codes(things wrong with car) and just dumped them out as they had recieved it from GM Detroit that way and never addressed ANYTHING within the codes" I have a problem with Auburn Chevy doing that...........here is the pasted complaint to NHTSA: My son hit a car with his 2008 Cobalt in the rear end between 19 and 25 MPH. A Pro Expert independent Accident Recovery Data that worked for NHTSA for 11 years when very young even stated there were 150+ roughly defect codes the dealer dumped out of this box with a delete statement vs. addressing the issues it "appears". My son's pile of junk brand new car proceeded to instantly burst into a gigantic fire under the hood across entire area under hood. This fire is what totaled the car as the damage PHYSICALLY to the body PARTS of the car I would of gladly of paid out of my own pocket with NO INSURANCE even. The radiator was still full and intact for example, quarter panels showed no damage whatsoever. I wrote Attorney General of my State, they wrote GM and they just refused all phone calls and never answered. The Cobalt is a very LOW RIDING vehicle. If it gets in an accident, depending on percentages, it is likely to hit a high level bumper'd vehicle that will clear the Cobalt Radiator and NAIL THE ENGINE HEAD ON, blasting it into flames. I would like to know how many Cobalt's have burned up this exact way, Insurance replaces car so individual never reports to ANYONE and has NO IDEA who NHTSA is as I do indeed believe, if you were to randomly take a poll of drivers and ask 1000, only 25 would know who they are. You have to have a reason to BUMP INTO THEM. I never knew who they were until GM Accident investigator evaluated the car in Seattle with me and said that my son should INSTANTLTY be given a new car by GM no questions asked as this is a totally defective car. THAT WAS GM ACCIDENT INVESTIGATOR TALKING. I put in a request to GM for a settlement as a defective car to total out this way and they denied it after long review, reason: "We don't pay" read more

This was the worst experience in dealing with a car dealership that we have experienced. I don't even know where to start. First we were told 72 months term for our contract but when we went in to sign the contract it was 84 months. We had originally bought the 2012 Chevy Cruze manual figuring that I would learn how to drive it and so would my mom(she was a co-owner on my other vehicle that I was trading in) but we decided it was best if we got the automatic. So I had called the salesperson whom I worked with and explained the situation that my mom isn't going to sign the release form unless I get an automatic. I asked her "clearly" if it wa possible and "if everything would be the same." And she responded with a "yes" that since the contract is written everything would be the same and there would be no extra charges due to us already signing the contract. So I got in there 2 days later to get the automatic with my uncle and she tells me that we are going to be charged around $1000 but they will discount it to 700. That might not seem like a lot but it's the fact that we kept getting lied to. First it was the term and then this. So I told the financial girl that I'm not going to go ahead on this deal and she told me to think it over and talk with my husband. So I talked to my hubby and we decided not to go ahead with the deal because of how we were being treated. Getting a brand new car shouldn't be this hard and complicated matter. So I went in the next morning to return the car and decline the deal and get my suv back. So the manager puts a deal in front of us to lure us in, with the 72 month term and plus tires and tinted windows. He even told us that they fired the salesperson whom we were working with because "she had misinformed other customer's before as she had done to you." I personally did not want that to happen because I'm not that kind of person. So we went ahead with the deal and signed to paperwork and about couple days later I called Denise the finance girl to see where we at. She said BECU declined your loan which kind of seemed odd because we had been approved through them. I have never seen a dealership lie as much as this. It seems like they don't even want to sell anything(plus most of them weren't even friendly just roamed around like fools). So I told ok that's it I'm not going to buy a car from here(she said she will send it to other banks and I might get approved) YEA RIGHT SO I COULD GET A HIGHER INTEREST RATE SO YOU GUYS WOULD BENEFIT? HECK NOO. So I went back the next day and signed the contract declined form and got my car back and here comes the GREAT PART. As I got out of my car who do I see? The saleperson who they "fired" was working there with another customer. Now i'm even more pissed off for being lied to. And Brad the manager did not even have the guts to look me in the eye because they know that they were at fault. I mean come on would anyone EVER WANT TO BUY A VEHICLE FROM THIS PLACE? I definitely would never recommend them because I know that a dealership does lie to make a profit but not like this place where they tell a lie after a lie. So please be careful if you are dealing with this dealership. This is my personal experience you might have been lucky you didn't have to deal with this and almost waste a whole month in buying a car. read more