Auction Direct is a great way to go! So there's many negative posts and to be honest, you can always find negative aspects of business or transactions but let's look at things a little more realistic...Used cars breakdown that's just the truth of owning a vehicle; if they didn't then there would be no market or interest in warranties, new or used. The important considerations when buying a used car is to ensure you've done your part as a consumer to research your investment and send your business to someone that is going to stand behind their product (Auction Direct). Truly look at what you're buying though folks and do not be pressured into buying anything...being a car dealership, surprise, they will try to sell you a car and in turn...are salesmen. If they weren't trying to sell cars, it would not be a living for them. So deal with it and have a backbone to work with a salesman but at your own pace. If you do not know what know what you are looking for then have a non-affiliated mechanic take a look with a pre-buy inspection; Auction Direct will agree to this, they have nothing to hide. These people sell used cars and cannot ensure everyone that comes through their door is flawless however they will stand behind their sale. If an issue arises from the time of the sale and within reasonable circumstances then they do in fact take care of it at no expense to the customer. They have proven this to me first hand. We had a vehicle that we purchased and right from the start there were problems. Auction Direct took care of us all along and when it came time to diagnose the need for a new engine, they worked with us to return the car and start off with another. The first car was obviously a lemon but considerable time had passed since purchase and Auction Direct still backed the sale by supporting us within reasonable expectations. On the other had if you have issues with tires, brakes, or some other wearable item do not expect them to fix it...that's because it's a wearable item, part of owning a car is knowing there's maintenance on wearable items. Bottom line is, these people are here to make a living and sell you a good used car. If you think you can do better from a private seller, than buy from them but I guarantee you won't get the most remote after sale support from them. **Do no expect the best price in the market for your trade-in. This post and review is on purchase only. If they guarantee the lowest market sale price, then by default they are not going to be providing the highest trade-in value...it would be simply contradictory to their goal Thank you Allen Friedman and Jill Adams. It was great to work with you! read more

Let me just say that I hate car shopping more than almost anything in the world. The last car I bought, I went to five different dealerships before I found someone who realized that they needed to speak to me, because I was the one buying the car, and that I knew what I wanted even though I have a vagina. That was in 2003. Unfortunately the tiny VW Beetle I bought 12 years ago while single in California was no longer a good fit for being married with 4 kids to tote around in WNY, so we were in the market for a minivan (cringe, its ok. I did). I did not want to deal with a traditional dealership again so we started looking at what Auction Direct had posted on their website. I was trying to stay around 10k for used because we were putting more than half of that down and I wanted a tiny monthly payment, and AD had quite a bit available. Still, I shopped around to look at Pricing and went to almost every dealer in Monroe County, and found for the mileage, condition of the vehicle and year, Auction Direct had the best pricing (seriously, who is going to pay 10k for a 2008 grand caravan with 120k miles? Not me) Anyway, we went in with a list of the vans we liked online and took a look at them. Todd was extremely helpful and took us right to what we wanted to see, and when we chose the van we wanted, got us set up and on the road the same day. There was no pressure to buy anything other than what we came for, or to buy anything extra. We were offered the extended warranty and took it as it added maybe $5 to the monthly payment. We were never once handed off to anyone else, and Todd stayed with us through the entire process from test driving to signing to transferring everything to the van and seeing us off. We have had a couple of minor issues, 1 coolant leak due to a busted hose, which was taken care of immediately and we were given a loaner van for the two days they had mine, and some busted tire valves which were again, taken care of immediately. I am naturally skeptical of car dealerships in general, but I'd buy from here again. Reading the experiences from other customers, I would stick with Todd because we had a great experience with him. We had one incident when we brought the van to get the hose fixed and the mechanic had taken the cups out of my cupholder for whatever reason and left them on the floor where they spilled everywhere, and Todd immediately came out to get it cleaned up and apologized. I'll never leave cups in there again, but it was also taken there immediately after the hose burst and we'd been out running errands so.... read more

This was my second time purchasing a car from auction direct in victor. The first time I bought a Lexus is250 which was in excellent condition and had only 32,000 miles on it. Never had one problem and kept it for 3 years before I went back and met Ivan who was the best car dealer ever! He was very patient with me and I am a hard person to please. I called Ivan several times changing my mind on what I wanted and he never gave me any attitude. He told me that it was totally up to me what I wanted to do and he will be there to help. Ever time I called Ivan even if I left a message he got back to me very quickly. He took me around to look at several vehicles and did not try to talk me into anything. At the end I ended up selling my 2010 Lexus is250 back to them with 50,000 miles on it and buying a beautiful Lexus GX460 with 53,000 miles on it clean and reliable. And as I waited for the sale to be complete even though Ivan was really busy he never made me feel like I was just another customer. He always came back to talk and check on me, updated me with how the paper work was going, we laughed at different things just mad me feel like I wasn't just another dollar if you know what I mean. The guy ( please forgive me ) I forgot his name but he will not stop until he can get you the lowest payment. NICE! If you ever go to auction direct please ask for Ivan he will not let you down. I guarantee you will not be disappointed. He most definitely gets his job done and when it's time to buy my 16 year old his first car I'm will be going back to auction direct looking for my new friend Ivan. Thanks a million IVAN! Sharrel. read more

I put a credit application over the internet to dee if the dealership can help get up approved for sn amount worth looking at. That evening I got a call from sales associate Paul and he introduced himself and let me know what the next steps would be. He made me feel really comfortable that he was going to do what was needed to grt the car I wanted. Paul set up an appointment for me to come bring my car in for an inspection. The plan was to be there for an hour then setup another appointment to actually view options. While waiting my husband and I walked around to see the selection of cars. Without knowing the amount I was going to approved for I instantly fell in love with this Nissan Altima. Paul was walking outside the same time I was looking. Paul said if we had time I can test drive it so we did. Paul was very knowledgeable about the car and features and all the right questions making sure I was making a good choice. After test drive was over my thought was we will come back another day once we have a dollar amount we can spend. Paul spoke with his finance manager and boyh walked over to tell me I wad approved with the down payment I had and the monthly payments I could afford. My entire experience with paul and yhe dealership was amazing and I know we will be back by end of year to purchase another car for my husband. read more

My sales associate, Jason, was totally professional, explained everything clearly and without any pressure. He was patient, thorough, and if I had questions that he could not address or felt they required confirmation from someone more experienced, did just that. It heightened my trust to be dealing with someone committed to transparency rather than giving me half answers. The whole team at A.D. is friendly, professional, ready to help, and I couldn't be happier with the car I chose. Everything was handled efficiently, quickly, and since all DMV, insurance transfer and financing is handled on the spot, I was astounded that I could shop online, wander in, have the process explained, come back the next day and drive my beautiful Honda off the lot that afternoon.. But I give the lion's share of credit for patience and genuine customer care to Jason for dealing with a nervous lady who's only purchased her second car in over 40 years. He orchestrated my excellent experience at A.D. I give Auction Direct my highest recommendation. Thank you, Jason! read more

I purchased a one-year-old low mileage vehicle earlier this month, and I am very pleased with the outcome. Thomas was an outstanding sales associate who worked with me every step of the way. When it came time to drive it off the lot, we went through an extensive checklist to ensure everything was in working order. Based on this first experience, I would absolutely purchase from Auction Direct again. Know that I did my research in advance. I decided ahead of time the type of vehicle I wanted, and I checked all the online resources to find what the "going price" was. Once I found the car I wanted, I dug deeper, purchased the CARFAX, and shopped around online. I also researched the ins and outs of buying a used vehicle so that I knew exactly what I had to pay for and what I didn't, and what was a worthwhile add-on and what wasn't. Understanding the process made the overall experience a little less daunting. After all was said and done, I drove away in the car that I wanted -- and then some -- and I feel I got it for a fair price. read more

I recently purchased my first Tesla from Thomas at Auction Direct USA. Thomas is a great guy who helped me understand everything I needed to know about the buying process and did everything he could to make it so I could pick up the car a mere 4 days from when it arrived at their location, right after Labor Day. On the sales end everything was great; the detail shop however, did not do such a great job. The interior was ok but not spotless like I expected, the exterior looked like it may have been run through a car wash but the corroded trim Thomas specifically asked them to take care of wasn't touched, the car was not put on charge and aftermarket clips for the sun shield on the roof came up missing. Thomas is working to take care of the issue and is doing a super job of fixing what the svc dept dropped the ball on. All in all the staff was very courteous from the minute I walked in and Thomas made me feel like I was buying from someone who cares about his customers satisfaction and will do all he can to make them happy. read more

STAY CLEAR !!!!! The staff is great and they will make you feel like you are getting a great deal!!! It is more like a nightmare with hidden costs and SCAMS!!!! I found a Toyota it seemed to be in great shape great gas mileage!!.. Well I brought it home drove it to work didn't shift right... Than noticed the hood was not straight the headlight was not put in correct!! and this car was not cheap for a used car! I brought the car back they gave me a loaner car which was in horrible shape and had no gas!! After thinking it over and realizing that they were not at all cheap! and they printed 2 different car fax sheets with totally different stories! I wanted to just walk away from the deal.. they tried there hardest to get me to stay with the vehicle and than try to tell me I could not get my down payment back!!!! STAY CLEAR !!!! Dealerships are cheaper and well known! the amount fianced with auction direct ends up being equal to a brand new vehicle! read more

My boyfriend and I went in looking for a car for him. We test drove a few cars, but hadn't made up our mind yet. When we came back the next day the sales person we had been working with wasn't there. We were introduced to Cameron Johnson, he was amazing. Very informative and patient. He didn't make us feel pressured at all. He took the time with us and answered every question we had. I would recommend Cameron to my friends and family. I really appreciate the time he took with us, the information he shared with us and the patience he had with my many, many questions. I also have to mention Amber who is at the front desk. She is very sweet and greets everyone with a warm welcoming smile. It was a pleasure to speak to her either in person or on the phone. She was always a great help to us. We ended up buying two Nisan Altimas. We are very happy with the vehicles and the service we recieved especially from Cameron. read more

I went in on a Saturday morning and had the car I wanted on Sunday afternoon. This is the most transparent buying experience ever. No hassling and game playing (I have to run this by my manager, or finance guy or whatever). I am a single elderly woman and did not feel one moment of intimidation during this process. The sales associate, Collin H., was respectful, knowledgeable about the cars and the process, and he had several options ready for me to look when I arrived that were based on the criteria I gave him. There was no pressure to look at anything out of my price range, which I appreciated. The buying process itself was seamless. Once I decided on the car, they took it from there. Handled everything from registration, new plates, financing, contacting my insurance company while I drank their complimentary coffee and chatted with my friend. Everyone should start here when looking for a vehicle. read more

I have to say this was the best car buying experience in my life. I needed a new car because my 12 year car was falling apart, so i went and viewed the web site and found a car i liked. I proceeded to get pre approved on the website. The next day i recieved a call that i was approved for the loan and needed to setup an appointment to see my trade-in. I told the person that i needed to talk to my wife and think about the terms of the loan. He stated no problem, just call when your ready and that was that, i never got any annoying calls to see if i was ready, they let me have the time i needed with no pressure. When i was ready i called and they said great, setup the test drive and get the ball rolling.. I have to say the sales guy; Corey was awesome, he promised he would have evrything ready for me and he did... I will defintely use them againa and again... Thank you Auction Direct read more

Easiest most painless car purchase ever! Ivan T. was my salesman and handled all the necessary business work for me without one hitch, from offering valuable advice about the vehicle that matched my needs and preferences, to handling all the financial transactions of my prior vehicle. All the preliminary business work was done for me: the trade, the bank loan, my insurance coverage, the motor vehicle paperwork; the top-notch prep and detail work done on the car inside and out, the closing paperwork prepared and organized efficiently and executed promptly. The whole experience was one of professional quality, as was the entire establishment. It was a thrilling experience, and the car is truly the most luxurious one I have ever owned, just like Ivan T. promised. I love it. Thank you! read more

Hi, my name is Ricky, and I met a gentlemen/Salesman by the way of Ed B. and he spent hours helping me to find just the right vehicle before leaving the premises of the Victor, NY Auction Direct. I am pleased with his professionalism and his helpfulness in all my questions I had and for his reaching out to me afterwards in the questions I had even after purchasing the vehicle. I truly recommend him in your further car searching at Auction Direct. For being a new guy on the block, I believe he will be a big asset to your business. and I am so happy with what I'm driving., and will in the future be looking to purchase another vehicle. Thanks again Ed, and the best to you as you continue your Salesman career with your employer at Auction Direct. read more

I am so pleased to have found Auction Direct. I had been shopping for a Mercedes for weeks only to be disappointed with dealers that were not upfront and where looking to over charge me for my monthly payments. Then I found a car at Auction Direct. I dealt with Mike and I couldn't be happier with his customer service. When buying the car my payments were actually less than originally anticipated! I still Can't believe that!!! I am so happy with my new car and i would definitely recommend this dealership to anyone looking for a car. It was a 6 hour away drive for me but totally worth it, i found exactly what I was looking for and Mike made the purchase so easy. I most probably will go back for next purchase myself! Thank you Auction Direct!!! read more

Quick process: After my accident, I needed to locate a car and fast...spoke with Patrick Walker on a Friday and chose automobile (after looking at website and comparing prices to other area dealers. Selection and pricing sealed the deal...2 hour process to choose and order...car was at their NC site, but they shipped car to Rochester in 2 days. Customer Service: Patrick was attentive, but not bothersome...he told me what I needed to know: very trustworthy and knowledgeable. Couldn't believe how he understood features and trims given the number of cars he must sell. Would I come back? YES! The initial experience is done...now we'll see how they perform should I need repairs, etc... Confident! Ray Fradella Brockport, NY read more

my name is deloris a. jones.i would like to thank the staff at the dealership for all that they have done for me.the salesperson was so very nice and kind.i explained to the salesperson about ,my family issue that i was having with the car that i wanted to trade in...i wasn't sure at first,but i was amazed at the car that he told me about.it was out of this world.the car......it's just lovely.i still can't believe it,it's just super great..i would like to thank,he's manger. he is a very nice man,that cares about people.to mr.richard d. meador, and the sales person eric liles thank you and god bless you.......i love you guys........you made me very happy. read more

Bought a car about 2 weeks ago, the sales guy Patrick was extremely helpful, let me test drive several vehicles until i was happy with one and didn't make me feel pressured to buy any one car or buy any warranty. he was able to answer any question i had with professionalism and made the entire process as stress free and easy on my end as he could. all in all i'm pretty happy with the vehicle i bought and the experience as a whole. if you know what you want i'd recommend going here as this is the third vehicle in my family that has been bought from there. back in 2010 my mom bought a minivan that has lasted 287,000 miles. couldn't recommend them enough read more

I was very pleased with my experience. I visited 8 dealers over the weekend, and came back to Auction Direct to make my purchase. The sales team worked hard to find a vehicle to fit my budget and the finance managers were honest and straightforward. I was impressed with the professionalism of the entire staff. Everyone I encountered was friendly and personable. I would especially like to commend Timothy Collins who spent hours with me on Saturday but was unfortunately off when I came back Sunday to purchase the vehicle. I will recommend both him and Auction Direct Raleigh to anyone I know in the market for quality used cars. read more

I was very pleased with my experience. I visited 8 dealers over the weekend, and came back to Auction Direct to make my purchase. The sales team worked hard to find a vehicle to fit my budget and the finance managers were honest and straightforward. I was impressed with the professionalism of the entire staff. Everyone I encountered was friendly and personable. I would especially like to commend Timothy Collins who spent hours with me on Saturday but was unfortunately off when I came back Sunday to purchase the vehicle. I will recommend both him and Auction Direct Raleigh to anyone I know in the market for quality used cars. read more