We just bought our second car from here, and yet again they have gone above and beyond to make buying a car as easy and fun as possible! James and Jason are an amazing team who helped us find the perfect car that checked all of our boxes. Can't recommend them highly enough, they both have lifetime customers here! read more

Purchased my vehicle almost a month ago. Jarrod my sales guy was very good and helpful, took the car back a week later because it needed some work, I also couldn't figure out my Bluetooth, I walked in to see if Jarrod was available to help with it, he came out for about 10 minutes and figured it out for me... Thanks!! Going to be honest, definitely was not happy with the service writers, won't give names.. Was so upset because they lied to me about a appointment I came back later that day and spoke to the service manager who is John Schaffer and he brought my truck right in, so if you do have any issues go see the service manager, John . He was very nice and helpful and since I have a small child I definitely feel better now that he took care of everything for me, Thanks John!!!!! read more

I currently have a vehicle insured in my name that I have not been able to pick up because the salesman that I was working with accidentally texted me instead of who he really was going to text and called me a bitch. I texted him I wasn't going to make it in at 9:00 am the morning of my appointment and I would need to push it out. He then texted my phone saying "THE BITCH JUST CANCELLED FOR Tomorrow " I was so hurt by that and the GM there called apologized to me and they only called offering me $500 off the car. From the star the salesman Kory discriminated against me because I told him that for my income I am a 1099 independent contractor and that I don't get paystubs but I have pride of al my pay. He then said well we would dare if that income would work this was before I even saw the car and I told him well it goes directly to my bank account and he's like no that won't work. Ext day I called and told the Sales manager Herb how I felt and he said he was going to take over for Korey which he never did korey was still assisting me and I knew kory did not like me he was so rude and Boone seemed to care about his actions. read more

Auction Direct USA - Auto Repair Near Me - Victor, New York

I needed a new vehicle and was pressed for time. I was recommended Auction Direct by a family member. I went in on a Saturday and looked over a variety of vehicles with the help of AJ. AJ was what you would hope for from a car salesman. Knowledgeable, personable, and was never pushy. I drove away that day in a 2010 Subaru Impreza. To attest to the quality of the vehicles, I had a six and a half hour drive through an severe winter storm that Monday. I would not recommend anyone do the same, but I made it to my destination with zero issues. Thanks again to AJ and Auction Direct for setting me up with a quality vehicle at a great price and in a timely manner. read more

My sales person Michael M was a good sales person and he was very nice. I believed him ..I learned as time went on that the jeep had a few issues no major issues yet. No rust. Drives pretty good. But once I logged into my Credit Acceptance account I realize they went up the price on the loan when the loan was post to be at 4,400.00 cause all I owed on the Jeep was 4,288.00 now I owe 6,128.00...I am NOT happy. I even put down 7,500.00 when the jeep was priced at 8,599.00 ..tell me where did I go wrong?? This is not right..in this case AD should repair any and all ripes in the jeep.. read more

Purchased a car from them and started having little problems here in there. I took the car into the service department for them to not do anything for me. I also had a dash cam and I reviewed the footage when I got home to find out the "tech" abused my car and also unplugged my dash cam when he noticed it was there. Stay away!!! read more

The reason for the one star review is because the way I was spoken to at the dealership by your finance manager I have no issue with the car being repaired but for the future you guys need to train your people on how they speak to customers and that is why I Left a one star review. read more

So I got approve a month ago but I didn't like the terms on the loan. I tried to stay in communication with Christina Merritt about cars I be interested in. Ask a couple question about a couple cars. Instead of just answering the question . She said I should get mu hopes up until I get my drivers license. Might you I got approve with a license . I went in the dealership letting them know I only had a permit. So I communicate to them everything. this is what she saidWe're starting to get super busy again. We're on track for 300 cars this month so I don't know. I say we look the day you get your license and take it from there. Did you already take the driving test or that's when it is? i was just asking about cars and having her keep any out out for cars about the same year price and mileage. This is her last message to me might you I never said I would buy a car there . I just said her responds let's me know how the dealership is and how the employees are. I was trying to say that it's good to wait so that we have all of the information that we need. You took that a different way and I am no longer going to explain myself on that. I have said I am here to help and now you say "understand that dealership and employees". So you have made your decision. I didn't make a decision. I just told her how I felt and she tried to justify everything.so don't deal with Christina Merritt. I think she should be fired. Now I done thing I will go back to auction Direct. Not unless I get an apology in writing from Christina Merritt the company and they will have to give me one hell of a deal on a good car. I wanted was information. So be careful who you deal with read more

I arrived today from Sacramento CA after speaking with someone about a vehicle yesterday. I got a call this morning at about 9am from Crystal as I literally got off my plane confirming a 12:15pm appointment. I was extremely tired from taking a redeye flight into Rochester so I called Crystal back about an hour later and stated I would be there a little later at 3:30pm instead. She said no problem. I then arrived at 3:30 and she referred me to salesman John. He immediately wanted to talk numbers after I told him repeatedly that I had my own financing without even showing me the car. He finally goes to find the car after more numbers talk and the vehicle had been sold! This was a complete waste of time, a 45 minute drive, and a demeaning experience by a lousy rude salesman who told me my financing was for fair to poor credit! His final words: You should have put a deposit down on it as I'm walking out the door! I went to the next place and purchased a vehicle!! read more

Decent sales department. Not pushy, took their time to find out what I was looking for and why. I didn't have a desirable trade in, and the initial offer was as expected but they worked with me to close the deal. I was treated with respect and did not feel pushed at all. They mentioned other add on's but didn't push them on me. I can't speak to their service department. read more

Subpar customer service. Could not fully confirm on chat function (Cynthia) nor via a phone call (Jason) if vehicle was 100% onsite. Pathetic. Stated web price was the price and was lowest for a comparable within 100 mile range. False again. If you're buying sketchy. If you're looking to get the most in the area on your trade try them. Check out the 4/21/17 D&C article about this place. read more

I'm not quite sure why people shop for cars here. Their prices are high, their salespeople are rather pushy and I just didn't like the "feel" of the entire place. Its weird and creepy. I've never heard of a car dealer where everyone starts clapping when a sale is made. Almost like a cult celebrating the demise of another victim. Auction Direct USA tries to play themselves off as different from a traditional dealership, but the problem is they're different in all the wrong ways. There's no room for negotiation, which would be fine if their prices were actually aggressive, but they're not. And when I brought in my current vehicle for a trade, they offered me $1500 less than three other local dealerships - and this is on a $9000 car. Its almost as if they expected me to feel privileged for the right to sell my car to them. Shop around, do your research, and I'm sure you can find better deals and nicer folks to work with elsewhere. read more

I will not buy another car here. The first car I purchased was a lemon. It broke 2 days after i purchased it. I brought it to service every other day since the 1st time it broke down. They kept repairing it free of charge, but by the 3rd month of going there once a week, I had enough. I wanted them to replace the car they sold me. They rolled over the money that i owed from the lemon they sold me into my current car. They really screwed me over, but this car that I have now, i haven't had any issues with. The only issues I have now, is with the money that I'm now in debt with thanks to them. read more

I give Auction Direct 4 stars with caution. I will say that the process of finding a car is phenomenal. I didn't really know what I wanted/needed, and the sales rep was very helpful and did a great job showing me a variety of options that worked for my situation (not what he wanted to sell). I ended up finding a great car at a price that no one else could touch. Once you begin to buy the car, you are transferred to a sales manager to close and to get the paper work finished. This then turns into a high pressure sale really pushing all of the extras like paint protection, warranties, etc. These add up to be a significant amount more money, and they have you sign paper work as you go, so it is difficult to know the final price till the end. With all this being said, I would buy again. I just would be very careful when it comes to actually buying and knowing what extras you want. With that being said, the service department is INCREDIBLY SKETCHY. I will NEVER take my car there to be serviced. I was getting an inspection, because they sent me a coupon. When I went in, they forced me to buy at least one new tire to pass despite having less than 30k miles on it. I have had my original tires now for 2 years since and they continue to pass every year. This was a huge disappointment and really soured my whole experience with this company. I would buy another car there, but I will be very careful. read more

DO NOT GO HERE!! I went in there to look at trucks and ended up buying one after a very pushy salesman convinced me it was good. I took it home and the next day I was washing it as it had salt on it and wanted to clean it up and found all kinds of paint chipping and saw the windshield was cracked. I called to find out about getting it fixed and was told it was an as is sale so I took it back the next day, within the five day 500 mile no question asked return period and it was next to impossible to return the truck. I will never go there ever again and Weill never recommend it to anyone. read more

Avoid this place because they have no problem with lying to you and mislead you to make a sale. This was my first time buying a used car from a dealer, I wanted to get a decent german car, & thought to myself I can get a nice car if I go with a used car, and I can eliminate the risk of expensive breakdowns if I get a warranty from a dealer. The only mistake I made was assuming they would do business with me fairly, and not actually blatantly lie to me since they are a legitimate business and not a shady guy on craigslist, I was very wrong. I bought a BMW for well over $30,000 that was advertised in good condition and accident free, and priced as such when I looked up the price to see if what they were asking for is fair on KBB. When I came to inspect the vehicle, I noticed it had many cosmetic problems, which looked to me as minor because I have never worked on a car before. The car had few scratches on multiple sides, scratched rims, a broken reflector, and a crooked exhaust. They said they just bought the car and they will have it ready for me in a couple of days. I liked the car so I did not mind driving from Syracuse again for it. I came back on the agreed upon day to sign and pick up, only to find out the car was just washed from the outside with about 10% of the work done. It was the last day of the year, and they said the shop was busy at that time. Jerod Cassidy made the false promise to me that Auction Direct would fix all the cosmetic problems if I buy it now and bring it back later when the repair shop has better availability. I thought they were just rushing to get it in the books for that year, they seemed trustworthy to me, and that was so naïve. I was willing to work with them because I was excited about buying the car, and they used that against me; Jerod said they would not only fix the car, but also fill my tank with gas for making the trip from Syracuse. I got busy with work after the new year and couldn't drive all the way from Syracuse to drop the car off before the 1,000 mile return mark. When I brought the car to get it fixed I was shocked to find the exhaust was not fixed. Jerod said that the previous owner must have ran over something and it dented the exhaust pipe from the bottom, and that the General Manager Alan Friedman did not allow him to get the exhaust fixed, because it would cost over $2,000! I said what about the promise you made to fix all cosmetic problems? He said that he cant do anything about it, he is just a "sales man"! (As if that is a good reason to lie!) He said he will have Alan call me on Monday to work something out with me. It was dark when I made it after work to pick up the car, so I did not notice they did not fix all the scratches, nor the scratched rims. They did not even fill the car with gas, but that was not my biggest concern. Alan never called on Monday, I waited a few days and called, it was tough to reach him, but I eventually did speak with him. His response was: "since the exhaust is functioning and has been functioning as designed I cannot replace the pipe for you for purely aesthetic purposes. I am sure this is not the answer you wanted to hear but that is my only choice regarding this matter." I don't know if there are rules to use the term accident free, but I cant understand how a car that ran over something and caused $2,000 in damage is accident free! At the end I got a valuable lesson to be more cautious with sales people, but I still cant be in piece with the fact that they made so many lies to me with no shame. They treated me horribly, did not have any regard for my time, and lied to me over and over. I hope this helps other honest hard working people that just want to do business fairly, don't let them trick you to take your hard earned money. read more

Our sales rep, Chad was great to work with. He was very responsive to all our questions and went out of his way to make sure we saw any and all vehicles we were interested in. Car selection was pretty good, though because of the number of vehicles sold every week the two we had seen online were no longer available. However, they arrange the cars generally by price range and we were able to find several quite similar to what we had originally wanted. The financing department was spectacular. We were certain we would never get financing, but they managed to secure us a loan regardless of our circumstances. They had the car cleaned, inspected, and to us before we even left the dealership. Only complaint is that we had an issue with the car battery 4 days after purchase - which incidentally manifested itself in several other electronic ways (rear defroster not working, and intermittent glitches in the front panel) before it died completely and we were unable to even start the car. Auction direct was quick to respond. They drove a loaner vehicle 1 hour and 40 minutes to our house while they took our car back to the shop to find and fix all issues. Once fixed, they again drove our car the entire way back to us, and picked up the loaner. While I was not happy that such a fault had not been found in the inspection, I was quite pleased that they went out of their way to fix it quickly and at no cost or hassle to us. read more

We worked with Herb and Eddie and they were fantastic!!! No hassle, trustworthy, and pleasant experience overall! I highly recommend purchasing your vehicle here! read more

Although the process of buying my vehicle seemed painless, they performed a hard inquiry on my credit EIGHT times, which lowered my credit score by 25 points. I am trying to buy a house. Because of this egregious misuse of credit checking, I can no longer get the mortgage I qualified for prior to going to Auction Direct. read more

We recently purchased a car from Auction Direct. After some unfortunate delays they stepped up to fix unanticipated issues and make things right. Positive personal attention from four different sales and service personnel. read more

Hands down the greatest experience I've had dealing with a salesman. Ryan Fox was honest and informative. I never felt pressured or hassled. Although there was an unfortunate circumstance with the first car I purchased, they were quick to make things right, actually bought the car back from me, and put me in a new one. I waited a year to post this so that I could give an honest review on the new vehicle, and it has been great to me. I apologize to the sales manager that called me directly to address my concerns because I don't remember his name. They also have great financing options available for people with sub-par credit. read more

If I could give 0 stars, I would 100% do so. My girlfriend was sold a 2013 Jeep Compass 3 years ago, and it has already gone through 4 transmissions! (through no fault of her own, she takes amazing care of her car and her father is a mechanic) Clearly, a dud car that they refuse to help her with. After it broke down on the side of the road a month and a half ago, we had it towed to Auction Direct because obviously that's how she will have it covered by her warranty. They took 2.5 weeks to even give us an answer on what was wrong with it, which we understood due to the pandemic, but then took another month to finish the project (they didn't even do it, they sent it to Dodge across the street). They called and told us the Jeep was ready to go, when we got there it couldn't even drive off the lot (a clear indication that they didn't even test drive the car, like what?!?! something i've never even heard of from a service department!) When we went back in to tell them we couldn't even get the car off the lot, they immediately blamed it on Dodge across the street and said we would have the Jeep back the next day. (They didn't call us for a week and a half after that, and also why are you blaming it on Dodge? Dodge isn't the one who called my girlfriend telling her the car was ready ) Oh, and let's also bring up the rental car we had to beg them to talk to the warranty company about.... it left us stranded for hours several times and when we called and told them they said "we don't have another one to give you so you just have to deal with it"... Should I bring up how unapologetic and unprofessional they were when we expressed our concerns that they still were making us pay labor fees for a battery they never even asked us to install? As I talked to them about our concerns, they changed their story several times to explain why things happened the way they did. He also had the nerve to complain that they had to "tow the car on their dime back to Dodge" when we couldn't drive the car off the lot the first time they told us it was ready! Like no shit it's out of your pocket, Sherlock! Overall, this was a poor experience with very little communication involved. We are understanding people, especially during a pandemic, but this last month and a half proved they do not know how to do proper business with their customers! read more

Best experience I've ever had buying a used car. They did what they said they would do. Salesman Corey was polite, listened carefully to what we said, and scoped us out well. PC in showroom enabled us to get info we needed at the last minute. Car was priced reasonably, given its very low mileage. I made an offer they accepted. We did our deal with a handshake. My mechanic verified their assessment the car was in very good condition. Only minor gripe....gas tank was only 1/3 full. Windows were dirty all around (car was otherwise impeccably clean.) No hassles...no walk-away and leave you waiting...nice job all around! read more

My car is privately funded and I went to auction direct to sell it outright. They offered a better price if I agreed to write it up as a trade in, and contract to come back and buy another car on their lot that I liked, once I secured new funding. I agreed and asked them to confirm the unconventional deal the next day. ( I specifically asked because as I said, this was unconventional and not my original intention) The next day I got a call saying everything was cleared and that the check for my car had been cut. I was emailed a copy of the purchase contract to sign. When I arrived at the dealer, I was told they were not able to make the deal after all, the deal was going to cost me more because I would now be taxed on the full value of the car I was buying, and the check for my car had not been cut. Accounting had gone home for the day and I would have to return the next day to pick up the check. Not only was I inconvenienced, I was lied to and the price was raised. Raising the price on something is illegal but they called it a misunderstanding and said they were just trying to help me. I guess that makes me the bad guy somehow? I wouldn't have minded at all, and probably would have gone through with the sale and maybe the purchase if they hadnt lied to me and waited to tell me the bad news until I and my ride home made the trip out there. The dealership is willing to ruin their reputation over a four hundred dollars, on a car that according to the car fax website, had it's price raised that much in October. read more

Sales process was pretty good. Good sales people, efficient financing process. BUT BEWARE OF THE CARS AND WARRANTY. My check engine light flipped on 4 days after purchase. I Live Chatted with customer service right away asking details about the warranty. Was told that somebody would call me to explain. Nobody did. Once I did get ahold of somebody they could not outline the specifics of the warranty. To make a long story short, the car has been to Auction Direct Service (or sometimes they send it to Cortese Ford Dealership) 6 times. Same problem. They are guessing and cannot fix it. After 3 months I asked for an exchange. Not a return, but an exchange including depreciation etc. A very fair offer. Well now over six months have passed and they are no longer trying to fix the car because it is "out of the warranty period." I asked the Service Manager what good a warranty is if the problem is never fixed? He went into some story about a broken refrigerator from Lowes and how it wasn't covered. So, I am stuck with a $30,000 car that wont pass NYS Inspection because my check engine light is on. The thing that really stuck out to me through this nightmare was how management reacted. The reactions to my story indicate that this type of thing DEFINITELY happens all of the time. read more

I wish I could give -10 stars. I went in looking for a specific vehicle and Auction Direct just happened to buy one that day at an auction out of state. They asked me for a $500 100% refundable good faith deposit to get it here so I could look at it, which I gave them gladly. The very next day Sales Manager Paul told me in a voice mail that I would have to fill out a credit app before he would tell his guy to buy the vehicle for me. Which contradicted what he had stated to me the day before, I was told they already owned the vehicle. They can't take a deposit and give me a price on a vehicle form an AUCTION if they didn't already know what they had paid for it, aka purchased the vehicle. I was lied to right after I handing them $500. I sent a text back asking why his story had changed, he ignored that and responded with, " Great news the vehicle will be here next week". I went in the next day talk to Paul about lying to me and get my money back but he wasn't there, so I talk to Sales Manager Herb instead. I explained everything and how upset I was about being lied to and Herb explained that I didn't need to fill out the credit app yet being I haven't even seen the vehicle yet. I told him I didn't want to work with Paul but I would work with him. He didn't address the lie about when the vehicle though. I let it go because I wanted to see the vehicle. The vehicle arrived and I wasn't allowed to see it for 3 more days. When they told me it was finally ready they tried pushing me into it and I still haven't seen it yet. I went there after work to get my money back because they were being very weird and lying to me. Herb started yelling at me for evoking my right to my 100% refundable $500 deposit. While still yelling at me he then reinforced the lie Paul had told me the week before and called me a liar. He then told me he never wanted me in there again, I explained that he was missing the point and that I wouldn't ever want to go in that place again. I would never but a car from a bunch of liars and someone who treats there customers in this manner. I never did get to see the vehicle and at this point I don't care, I'll find another. There are thousands of dealers out there. I recommend never going to Auction Direct!!! THEY ARE LIARS AND WILL TELL YOU ANYTHING TO STEAL YOUR MONEY The Vehicle was also $4000 over fair market value. NEVER SHOP HERE, THESE JERKS ARE AWFUL!!! -10 STARS read more

Be forewarned! Last year my family bought an '05 subaru from Auction Direct and were wholly unimpressed with their sales process. As soon as you walk in the door you are immediately faced with a well oiled, high pressure selling machine. During the Sales process the salesman convinced my mother to buy a "bumper to bumper" warranty. It turns out that this upgraded warranty excluded one brand of cars - SUBARUs! Before buying the car we had the car evaluated by an independent garage - who found structural issues with the car that had been marked "good" by their service team. They eventually fixed the issues prior to sale, however the exact same issue that they originally fixed has been to the shop three times in one year! Flatly - my family is considering legal action against Auction Direct. Be warned. read more

Found some cars on the Internet and walked in and the girl at reception hooked me up with the same salesperson I dealt with before Todd Mccandless, very comforting. Ended up trading my truck for a more economical wagon , he got me a great trade in and worked the Loan out effortlessly. I literally came in at 2 and left at 6 with a new outback wagon. If I only brought my end of the paperwork first it would've gone through even quicker! Great honest guy and a pleasure to work with. He'll help you find a car with no pressure he's straight forward and tells you like it is! A++ read more

Todd McCandless was great to work with. He spent hours with me to help find the right car, ensuring I left the lot with my top choice in style, features and price range. I test drove 6 vehicles, traded my old car, and drove off with a great new-to-me car. This place has so many cars to choose from in all price ranges. The car I purchased is in excellent shape, detailed like new, and I am very happy driving it. Dreaded buying a used vehicle, as I had always purchased new previously, but I didn't feel pressured, and it was a good experience. read more

Sales process was admirable. Once you get passed off to a sales manager the nightmare begins. I was committed on buying the truck but upon final inspection, they scoffed at the suggestion of making a few minor repairs. I mentioned the steering seemed loose & was told that that is how jeeps are. The moon roof track broke within 9 months of purchase & they did nothing for me. Most recently, I took it to a trusted mechanic who was replacing my front brakes. Upon inspection of the loose steering, he found that the truck was definitely in a previous accident & that the rack & pinion was in fact not the correct model & then that it had been modified to work & was most certainly destined to fail. Total cost for the repair is over $3000.00. I would not recommend this place to my worst enemy. bf read more

Drove to this location as there wasn't a location in Buffalo at the time and they had the model/color car I had been looking for. Car looked great in pictures, had mats etc (no mats when I received). I was told manager drove my car for a few months & I am not sure what we did to it but my car is a lemon. Two years & over 4K into I am unloading. Won't be returning here or to their Bflo location. Financing was cheap & easy but should be anywhere if your credit is good. read more

My wife and I were looking for a new auto, either a Roque, Murano, or Altima. We signed in and we meet a salesperson, and immediately, he turned to look at the TV to check out last Bills play. I ignored it but hard to forget. Then we showed him where the autos we were located. We test drove 3 or 4 cars and when we returned and he was sitting in the next car listening to the football game. He gave us no information on any of the cars, and once we went out on a test drive without the license plate. We looked on the Internet for Roque that we hadn't driven yet. He didn't know where it was located. He told us to get in the car we just drove around the complete lot. We ended up at the shop and never did find it. Apparently it was at nissan for service. No one knew where it was located for sure. I told him we where done for the day. The place doesn't have a good grip of their inventory. The Salesperson didnt ask his sales manager where the car was as well. We went back into sales floor and I noticed most all where watch football on the multiple screens mounted on the walls. Worse experience to date. To bad we had a great experience with the first car we purchased. Moral of the story don't look for a car here on football day. read more

This place has to be the worst I have ever encountered. I bought a car here several years ago and had a couple of issues. They were resolved but with some complaining. Since then I have emailed them, called them over and over again about cars I saw on the site that I wanted more info on. No one called me back or answered the email's. I have had better luck with the Florida location's response but avoid Victor location! read more

I bought a 2008 Yukon here. Staff was very friendly and helpful through the buying process and made it seem like a breeze. Now 11 months down the road I realize I got screwed with my Alpha Warranty Services contract. (A+ Enhanced) My representative sold me a contract that he claimed covers everything except brake rotors , wipers, tires etc. I just had it diagnosed with a bad suspension control module that is NOT covered and now have a bill of $900 because it wasn't specifically listed in the contract. Very disappointed in his dishonesty. Why would they try to sell something that they know isn't what they are selling it as?? read more

I was somewhat hesistant about trying Auction Direct after having read the past reviews here on Yelp. After looking elsewhere first, I finally gave Auction Direct a try. I called about a really nice car and spoke to J.C. about it and went to check the car and them out. Much to my surprise the car was exactly as listed at the price they listed. J.C.was quite knowledgeable about this particular car and impress me and my wife with his knowledge and openness. They did try to get me to buy an extended warranty but did not push the issue after I decline their offer for the extras all dealers use to beef up the profit margin of a sale. All in all we had a very pleasant experience at Auction Direct and would certainly advise my friends to give them a try. I would also tell them to see J.C. and have him take care of them as well as he did me. Thanks again J.C. and thanks to Auction Direct for making this as pleasant of a transaction as it was.... read more

was told my interest rate was one thing, loan company says different, was told i could pay off this loan early, as i was going to use equity in my house, and again the loan company says pay loan in full includes the FULL INTEREST. stay away. run away from here. NEVER.EVER. read more

A brake pad broke on my car and it was towed to auction direct that day, Sunday. The next day I had to call again to see if my car was even there because one of their employees made it sound like it wasn't before. So I called telling her "I talked to the tow guy and he said he left the key there" to which she says "oh yeah I haven't been able to check". Extremely unprofessional to not know, let alone CHECK if their car is there when they're explicitly asking that (let alone at all). So then I am planned for a car appointment on Thursday at 9am. Come 10 o'clock I have called twice and nothing. Left a voicemail and nothing. This has been 4 days without anyone even contacting me. I finally get a call back over an hour later than my original appointment with them telling me "Car's in the shop and once we get it figured out we will call you." Which is verbatim what they told me on Monday. I did not realize 1 brake pad would take over 4 days to fix, or that I would not be contacted or updated once on where my car was or when things were happening to my car. They also never let me know about what my warranty covered, which they said they would. I understand auto shops are busy but 4 days with 0 contact and no car is just too inconvenient for most people, so I suggest making sure your car ends up somewhere else. read more

Excellent selection of cars in my price range, smooth paperwork process, and just excellent service from sales guy, Eddie Williams.

Currently sitting in the service department waiting for my vehicle to be repaired (alignment). Came in and right off the bat it seemed to be a "we know everything, give us the keys sit down and shut up" atmosphere. Not pleasant. While I was sitting there waiting, the whole time the two receptionists were talking badly about their customer saying how they think they know everything or they think they are the mechanic. There were two others in the waiting room besides me. Almost made me want to say something but I didn't. I have to go back in a week or two to get my tail light assembly replaced so we will see if it's any different. read more

This was the first dealership I went to on my quest for a used car. I purchased a car from here the same day I came in. I was fairly convinced that it was the best deal I was gonna find and they promised that, as advertised, I could return the vehicle if I was not satisfied for a full refund, no questions asked. I went home, did some research on the car, decided that I paid a little bit too much for the vehicle and thought I could do better. I came back in after calling them and returned the car with no strings attached, albeit questions were asked. Their management team was as prompt as humanly possible in wrapping up all the loose ends and I was quite thankful. All in all, I would purchase another vehicle from this dealership if the price was right. Additionally, watch out for things they try to sell you (this is also proof of the absolute return policy as well as my naivete) I bought the interior stain proofing and warranty with the nitrogen tires and junk which cannot be undone. Did some research on that as well and nitrogen fills are barely worthwhile on a large truck, let alone the little four dour I had come home with. read more