I wanted to leave a review for Mr. Anderson & Mrs. Shorter. This was my first experience buying a car on my own and they made it an amazing experience from beginning to end. I have been to 3 different dealerships looking for a car and felt like my concerns and questions were being ignored but not here. They were very patient with me with my many questions and specific request. I could not have asked for a better team. Also the gentleman who I'm going call Mr. B because I can not remember his name who showed me all of the features of my car was also extremely kind and helpful. This is an amazing team! Thank you! read more

Let's start with the car-buying process - In light of COVID, I reached out to Audi Arlington, via e-mail, as to express my interest and get the negotiation going. I chatted back/forth with a very responsive sales rep and made an appointment to discuss further - immediately liked Dino from the get-go; sincere, kind, cool, not full of bs, no pressure, knowledgeable and patient (I swear I was there for half of the day). If you are in the market - go to Dino, you won't be disappointed. Financial - Dave was intimately involved in the process and was easy (and fun) to work with. AK was kind when it came to signing the paperwork, but subsequently ignored my attempted outreach in order to resolve a couple of items. However, and ultimately, Omar (GM) stepped in and smoothed out the process - he's great and I was quite appreciative. I cannot speak to their service center (and hope that I won't have to go any time soon) ;-) Based on a prior review that I read, I also feel the need to mention that I went in there solo, as a single female, and was treated with a ton of respect. In sum, they made the car buying process easy and I would recommend this team. read more

I wasn't treated well by this dealer.i will never return.poor customer service. Silver spring Audi has good customer service read more

One star is one star too many. There should be an option for NO stars. Spiler alert: This is the worst experience I have ever had with an Audi dealer in more than 20 years. I have tried without success for several weeks to get information from Audi Arlington about the status of repairs (a new sunroof, new shock absorber, minor body work, etc.) for my A8. After dealing with my insurance company, in late October I gave the dealership the go-ahead to replace the sunroof, which had to be ordered from the factory. I was told it would take a couple of weeks for the parts to arrive. Now, 45 days later -- yes, 45 days -- there is still no word about the status of the repairs or the estimate for the other work I requested back in October. - The first service advisor, Muhammad Ali Shahzad, left on vacation without letting me know or referring my repairs to someone else at the dealer. - The second service advisor, Steven, who agreed to handle my repairs, twice told me on the phone that he would check with the technician and about status of the car and call me back. The second time he assured me he would call back in 30-45. He never did call. When I called him the third time several days later, Steve now said that he was too busy to work on my repair order, and had referred it to the service manager. When I told Steve that I had not heard from the service manager, his only response was "no comment." - The service manager, Will Winston, still has not returned the message Steve said he sent him or the message I sent him via LinkedIn. Audi Arlington's continued failure to tell me the status of repairs for by A8 -- and why they are taking so long -- raises a series of troubling questions -- has the car been damaged?  Have they lost the car? Has it been stolen off the lot? What do they know, but are afraid to tell me? Audi has also failed to provide me written estimates for the additional work I asked to be done back in October, including replacing a shock absorber and doing some minor body work. December 4 update: - ANOTHER week has gone by, with no communication from the service manager. According to my records, it has now been 45 days since Audi sent me any information about the status of the repairs to the car. The last email I received was from the first service advisor on October20, notifying me that the sunroof part had been ordered and that it would take 10-14 days to be delivered from the factory in Germany. - I spoke again yesterday to the staff at Audi USA which, since November 29, has also been trying, without success, to hear back from the service manager. - At this point, I fully expect the car to be in worse condition than when I left it with the dealership in early September. There is no guarantee that the car has been protected from the elements all this time --which means there would likely be even more water damage to the interior of the car and that rats may have chewed the wiring under the hood in search of food -- or that the battery has gone dead. December 8 Update: - I have filed complaints against the dealer with the Virginia Attorney General, the Better Business Bureau and Audi USA. read more

How can you make a decision about a car you would like to buy? Simply you book a test drive. I emailed to book a driving test, received a reply from Brad and agreed on day and time I went to the showroom on a very humid day on time- appeared at reception which has no one in there then the only sales rep who appeared to be on his desk asked what kind of service I want- and I asked for Brad because I have an appointment ! I sat on an empty desk for 10 minutes waiting for Brad to show up - on the desk there was no brochure or magazine to flick through only a big bag of chick-fil-A When the guy approached he was totally surprised - he asked for my name and number and tried to find me on his packed Callander- I also had to endure looking at him and his colleagues choosing the sauces they had ordered!! Then he looked at me and said there was no appointment! I showed the email I received to prove that I am not some random creature appearing to ruin his meal!!!! I totally understand that a junk meal has to be consumed immediately and not to be kept for long!!!! Then he said arrogantly, you have to get your insurance I can't let you into one of our cars without insurance! Of course I went and never came back again Figured I would leave him enjoy his meal, his excellent customer service, his punctuality and go find me a better car some where else read more

Service department is great. Shuttle was on time. I received a loaner when needed. Never felt pressured into getting work done. FINANCE DEPARTMENT lacks customer service. Purchased a $4,199 5 yer service warranty. I received my copy. Moved to Seattle and misplaced it so I couldn't give it to the Audi here in Seattle. Therefore I requested a copy from the Finance department in Arlington. I called was routed to someone. No answer so I left a message. No return call. I told the receptionist this so she walked over to a gentleman in Finance who promised to provide a copy to the provided email. No response. I requested and emailed the Finance Manager and detailed my issue. No response. I requested and called the GM of the dealership, an Hispanic gentleman, and informed him of my runaround. He said because it had been some time since we purchased the warranty it was in the archive and he would get it to me Monday. STILL NO ANSWER. I'd rather them tell me, "We only provide the first copy and can not provide additional copies", then for me to take weeks trying to request a copy. I wish our money was spent elsewhere. read more

Went in because my horn blew out, they gave me a 180$ estimate when I asked what the average cost was. I left in an Uber, did not receive a call until I called the Audi Arlington number. They gave me a new estimate of 600$ to replace my horn. I said no way, went in and got my car. I was given a 180$ bill for "diagnostic" testing. I took my car into another shop, 45$ fix. The fuse blew and there was no need to replace the horn.... seriously professional scammers here and I would NOT RECOMMEND. I went to Audi Bethesda for another issue and they were great. Don't go to this dealership unless you want to overpay... read more

Audi of Arlington is the worst dealership I have ever dealt with in my thirty years of owning cars. When purchasing our Audi, they gave my husband the run-around. First, by not helping him and then quoting us one price and then telling us they made a mistake and gave us a higher price. We walked out and went to a different Audi dealership to buy our car. Additionally, the service department gives the Audi brand a horrific reputation, and it has been going on for years. The only reason I bring my car there is that it is the closest Audi to our house, and since my car is a diesel, it requires a bunch of work covered under warranty from when Audi got in trouble for false diesel claims. Time after time, I bring my car in and don't hear back for multiple days. They hold my car for over a week without doing any work. The last straw was in December 2021. I brought my car in for a diesel sensor light. I scheduled an appointment two weeks out and got it on the day appointment. No one called me on the first day to let me know what was going on, and like always, I had to call them to get any communication. I called the next day and was told there were no mechanics to look at it the day of my appointment, and then they said to me for sickness and holiday reasons, no one would look at it that day either. I called the next day, and the same happened. I explained to Chris, the service person, that he should have called me to reschedule instead of holding on to my car for multiple days when I was without a car. Finally, the mechanic looked at my car three days after my appointment was scheduled said they needed to order the part. I asked Chris when the part would be in, and he said in three business days. Well, it has been three full weeks since my initial appointment and two-and-half weeks from when the part was to come in, and I have heard nothing. To top it off, I won't pass inspection on my car because the light is still on. I warn all of you. STAY AWAY FROM THIS PLACE! Audi corporate needs to come in and take over this business- it is a train wreck. read more

No covid practices in place for lease returns. Rude sales and finance management. actual quotes: "No we don't do that", "you don't have to threaten me" "I promise someone will call you today" No return phone call. Routed to voicemails throughout the company. No one picks up the phone or returns phone calls. GREAT CAR, TERRIBLE DEALERSHIP! I've been in the automotive industry for 10+ years read more

If I could leave a "0" rating I would! I purchased my Audi Etron in Dec of 2022. Unfortunately when I purchased it, it had a nail in the rear tire. Since purchasing the vehicle I had it serviced at Audi of Arlington three times. Every I've had to pay for a ride share to and from work due to them not having loaner vehicles available. Luckily I work less than 10 miles away so I never complained. On my most recent visit for service in November 2023, I received a call and email from the service center that included a video of them using a water mechanism with an email stating my rear tire had a slow leak, the tire pressure light was on and I needed a tire rotation. I immediately called the dealership and asked them how did the tire pressure light come on and was told by my rep that it was on when I brought the car in for service and she confirmed with the tech that it was on. I was furious and demanded that she check the dashboard pictures of when I dropped the car off that morning and low and behold she verified that I was correct and the light was not on when I dropped it off and the nail they were referring to had been in the tire for almost a year! I asked that a manger call me and I never received a call. When I picked up my car I noticed the service light was still on and mentioned it to the same service rep who advised me the car was still in sleep mode and it would eventually turn off. That was a lie as well! 2 days later the light was still on and I now have to take time out of my day to go back to the dealership on my lunch break or late after work during rush hour traffic to get the service light reset. This dealership is a joke and every since picking my car up my tire light has come on and I had to spend money to replace the tire $300 tire that was causing to problems until their service team messed with it! Fast forward to January 2024, I called the dealership because my emergency brake is not releasing properly after removing the charger and also slipping while driving in the rain. The service tech informed me it would be the middle of February (1 month) before they could get my car in and I would have to leave it for 2-3 days! 1 month for a braking issue....You can't be serious?? I decided not to make a big fuss but asked that I be provided with a loaner vehicle due to me living 35 miles away from the dealership and having to commute to work everyday. Can you believe they would not provide a loaner and told me I would have to sign up for a loaner when I dropped the car off? Hello? How am I supposed to make any plans for even a rental car if I don't know if a loaner would be available? At this point I'm pissed because I have NEVER asked for a loaner at any of my service visits and that is the least they could do after my last experience and inconvenience with my tire and service light not being reset. I asked to speak with a service manager who called me back 30 minutes later. I could tell from the time I said hello and the tone of his voice that he was angry and annoyed. I explained the situation and he could have cared less and told me they don't provide loaners. I asked him if my appointment could be rescheduled when one became available and in his nasty tone replied...it doesn't work like that, you just need to bring your car in and sign up on the list. What sense does that make and why can't you call me when one is available so me as the customer are not inconvenienced with paying out of pocket for a rental car. I paid over $65k for my car and the least the dealership could do is off a loaner if it's going to be there more than 24 hours for a brake issue that the service rep said was a known issue. Where is the CUSTOMER SERVICE? I would never recommend buying car or using Audi of Arlington for service. The service techs are nasty and why buy an expensive car from a dealership to only get treated like crap after? Please buy from a dealership that cares about it's customers after purchase and provides loaner or rental cars. read more

I have hardly given any bad reviews in my life because they hardly are worth my time. But this one was such a horrible experience at Audi Arlington, even if i have to sit and write all night I will do it. So here it is. Btw, I have previously bought a car from them last year and it wasn't that bad, except one minor issue that I got resolved. I feel that problem lies with the management than the salesman, but who knows. I won't name the salesman to respect his privacy. Context: I am driving a rental car from my own pocket because my car got total and my insurance stopped covering for my rental until last week. Today, i took off from work to see remaining selected used cars, finalize upon one and get it by end of the day. After seeing a couple of cars in the morning we saw one similar used car online available at this dealership. I called the salesman that I have been dealing with and known him since last year that me and my wife are on our way and I was asked to yes come and we will check it out together. When reached around 2 PM, I was told that he trying to find the car and took us also to find it. Today temprature was pretty close to 90, but we went out and looked all around dealer's parking lot for around 1 hour to find the car, but were unsuccessful. We came inside, he again was going back and forth to the manager and in and out for another 30 mins or so. We were getting really frustrated that how can't they find the car. Then we were told that car may be in the detailing. We were like whaat? Then we looked at the pictures of the car in detail and found a few scratches inside and not a very obvious dent on one of the door. But these guys had no clue what the car's status is and where it is. Anyhow, moving on. We were offered to reconsider another car that we saw a about a week ago. We agreed and took a test drive. Even that car when looked with detail, found a few tiny cuts in the leather seat in the back that we could have very easily missed if we had not seen the earlier car. Also that car had a damage reported on carfax that we had identified and they had not disclosed. So because of all that we of course tried to negotiate the price and we gave our final offer and were ready to walk-out if offer not met, because didn't want to waste time because it was getting late and we had to pick up our son from daycare and had to finalize the car by end of the day. They said would I get the car right now, if they make the deal. I saw no because have to go and I will come back in the evening, if they take my offer because have to pick up our son and we have to take HOV because we are about 1 hours away. They said alright no problem come back and we will make the deal. We called them later around 630 that we are leaving now and were told to sure, come. We left with the kid, got him the dinner on the way and in all that we missed a call from them. But as soon as we saw the miss call, around 15 mins before reaching the dealership, we called them. We were told that they can not meet my offer and will stick to to one of their previous offers, which was not even their lowest that even I had said no to. I was like why din't you guys say it right that time and wasted my whole time? They were like, Oh we just called you 15 mins ago and you dint pick up! I was like HELLO!! WHY at first place you told me to COME BACK?? So here we are in the night at home, pissed off, upset and thinking now will have to find another day to go get the car and keep paying for the rental car. We all know how hard it is to find a time with a little kid and being working professionals. Again, I don't think the issue is with just the salesman. He was basically doing exactly whatever his managers were telling him, about whereabouts of the car, making deal with us and asking us to come-back and fooling us around. This is going to be my last dealing with dealership. If you want to work with them, be extremely careful. Make sure you know what you are doing! Pardon for any typos! As had a very long day with these people and don't want to spend more time than this. But just wanted to share the experience so that you can learn from it. read more

Don't use them! I typically don't give reviews but this is just absurd. This is the third time I've taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check engine light on, only to bring it somewhere else and the cost was a fraction of what they quoted. The first one was a 2011 A4 that had an emission error and the dealership quoted $3,600. I took it to another shop where they fixed a rubber seal and charged $200 (part was $30). The second time was a 2017 Q7 with an engine light on. Audi of Arlington quoted me $4,900 for a long list of things wrong. When I took to another shop the only thing wrong was a gas tank seal and they charged me $200 to run diagnostics (which was common on Q7s). The third and last time was with the Q7. After making an appointment to run diagnostics on a Thursday I had to hound them for any information and updates on the car. They informed me AFTER HAVING IT FOR OVER TWO WEEKS that they couldn't figure out what was wrong and would have to do a compression test for $650. I said that was fine and they ran the test. This test would run $200 anywhere else. After running the test they said there was hole in the cylinder and that I would have to replace the engine with a new one at the cost of $32,000 (that's not a typo, 3 zeros!). I took the car for a second opinion and an engine replacement would be $10,500. To replace a cylinder head would be $2,900. Not only is Audi of Arlington not doing timely service they are gouging patrons. Don't take your Audi there unless it's under warranty! read more

This place has terrible customer service. The don't pick up the phone and they hung up on me twice....I just need a form ICD-071 show that I had insurance from Sept 04 to Nov 24 but I can't get in contact it's 11:39am on a Thursday and nobody can pick up the phone... read more

A perfect example of why dealerships as a form of business must die. I requested a quote on a very particular car and was asked to "sit down with a specialist". Some sleazy salesman spent an hour giving me reasons why they can't sell me q4 e tron and tried to sell me a gasoline vehicle instead. After finally agreeing to take my deposit he added a $14k markup on the car. "Just because we can". Hello Tesla model Y. read more

If you value your time or being treated as a human being worthy of communication or God forbid, honesty, please do yourself a favor and find another place for service. I came in today for a regular service, which is literally an oil change, brake fluid change, and the usual inspections. No loaners were available (no one explained why or apologized, just told me matter in factly) so I waited. Estimated wait time was "at least" two hours. Now I know why. After about two hours, I was told I needed new front brake pads. I know dealerships charge three times what they actually should, but since I was here, I drive a ton, and I am too busy to go elsewhere right now, I consented after asking for an estimate of the wait time because, oh I don't know...I have a job and a life and I need to not spend an entire day sitting in an uncomfortable chair waiting for a relatively straight forward service. I was told that the car was already up on the lift, so it would be about an hour. Three and a half hours later, I had been stranded there for 5 1/2 hours total. (As an aside, to add insult to injury, they don't even have coffee. Let alone snacks. What kind of luxury auto dealer doesn't even provide coffee for the customers they are screwing by hundreds of dollars? ) They should be giving freaking chair massages to reduce the sting of their shady pricing, lack of transparency or communication, and disrespectful wait times. When I was checking out, I asked if a discount would be possible given the fact that I lost almost 6 hours of my day waiting, with no one bothering to come apologize, explain or even inform me of what the issue was. When I looked at my invoice, they had given me a $67 dollar or so discount on a $1500 bill. Seriously? The fact that they couldn't even discount 10% a service they charge more than 200% above what a normal mechanic would charge, after making me wait almost six hours without explanation was insulting to me. Since this place demonstrated zero respect for me or my time, I have zero respect for them. I won't be coming back, and I urge you to look for a dealer where "service" actually means that they serve their customers, not vice versa. Disgusting. read more

Audi Arlington is dishonest and untrustworthy. Take your business elsewhere!! They were helpful and communicative when selling me a car and service plan, but when it comes to service and maintenance, they are unresponsive. I have sent dozens of messages over several weeks, both through their website and direct emails, and have not received a single response. Be warned! read more

Dear reader, let me ask you a question: When you purchase a new vehicle, how long do you think it should take for the dealership to actually get permanent license plates for your car for you? At Audi of Arlington, the answer is at least six weeks and still counting, with almost complete radio silence throughout. As I live in Maryland, a set of temporary Virginia tags were issued for my car and all of the paperwork was taken care of for having Maryland bay plates issued on June 6, with the dealership being on-point for obtaining the tags. In retrospect, I should have known that getting Maryland tags would be an issue when the person I was working with said something along the lines of "we have to get in line with everyone else." That comment ended up being prophetic not only about the fate of my Maryland tags but of post-sale customer service at Audi Arlington as well. As my temporary tags were expiring on July 4, my first request for a status update was sent by E-mail to my salesperson on June 20, but my question went unanswered. I then E-mailed the finance person on June 25 (cc: to my salesperson) on June 25. Again, my question went unanswered. I sent a follow-up E-mail again on June 27 to the same people, this time also cc:ing the general sales@audiarlington.edealerhub.com address - this general address was on an E-mail I received on June 7 from the 'Owner Asset and Engagement Director', following up on my sales experience. Curiously, that E-mail also asked whether any part of my experience was "below a perfect 10". Again, no response. I then make a round of phone calls to all three of the above individuals, in the hopes of dislodging a response, leaving voice mails for all three. I finally got a response from my salesperson, who left a message on my voicemail that this would be taken care of ASAP. After a few days, a UPS envelope arrives with... a new set of temporary Virginia tags! I called the dealership asking to speak with the GM on July 3, leaving a message with the person who answered the phone. I was told he was in a meeting with one of the owners and would return my call. He didn't return my call. Looking back, I should have just asked to speak with the owner! I just don't understand why this issue has taken over a month to resolve. Just think about it - you can get a visa to travel abroad faster than that! Apparently, they offer this service begrudgingly, and if the dealership is not going to follow through in a timely fashion, just don't offer the service. Also, why have a client engagement director if they won't engage with the clients when they bring an issue to their attention? (Interestingly enough, the client engagement director is the person who responds to posts here on Yelp. Donna, are you listening?) The only thing I can surmise is that the focus is so much on moving stock and trying to sell high-profit margin extras that the staff here really doesn't care about the after-purchase experience. Here's what I know for sure, given this experience and after getting DOUBLE-TEAMED to purchase extras I didn't want (and didn't buy): I won't be using their service department, I won't be considering them for future purchases, and I won't be recommending them to others. The part of all of this that's truly ridiculous is the number of requests, both in person and via E-mail, that I've received asking (and urging) me to give straight 10s in response to the questions. I've held onto the questionnaire pending resolution of this issue, and you can be sure that Audi Arlington will not be getting straight 10s. I hope someone at Audi USA HQ is reading this, as I doubt that this is the public face they want for their brand. There's enough competition in an era of declining auto sales that each customer needs to be treated courteously and respectfully, but here, Audi Arlington falls miserably flat. read more

2nd experience here. I haven't had an issue yet with servicing my vehicle here yet. I call set up my appointment. I always ask to drive a different car other than the one I own, and they do it. Good seating area, good food and beverage assortments, they wash my car, clean facilities and free wifi. I haven't waited for my car, I always get a loaner so that could be the difference with everyone else. Oh and maybe cause I have Audi Care too. read more

Audi Arlington - Old exhaust off, new improved louder exhaust in and lighter! R8 V8. - Car Dealers Near Me - Arlington, Virginia

Stopped by with the intention to purchase an Audi Q5, which was in the lot, and I was able to see, but they refused to let me test drive it by telling me that "one of the salesmen took the key home by accident". A dealership that has a car and only one key??? BS! So, they told me that they will contact me the next day. They did not contact me. So, I went back in the next day, and it was sold... they were probably holding the car for someone else! Not sure how Audi allows its name to be tarnished by dealerships like this one! Stay away. 0 stars! read more

Remarkably terrible service department to go with a bad sales office. Do not count on anything you schedule with the team at Audi of Arlington. read more

Absolutely hands down the most craptastic maintenance services and customer service of any Audi dealership out of the 4 different states I've had my car serviced. If you want to be charged for services never conducted on your car this is the place they will charge you for random services. Oh and those services after you got your vehicle back 3 weeks later. Ridiculous. Addition: You're asking me to contact your customer service people. What a joke. I emailed your GM multiple times and no response. Horrible. read more

Drove today to Arlington to so see a car that we saw online. Went into the building twice and nobody even spoke to us. Got our phone out and asked a question which they answered and asked how we would like to proceed...maybe help us considering we are standing in your lot. Apparently they don't need a sale. read more

This is a black hole of time sucking. Everything is disorganized, basic maintenance takes forever to do, the work teams don't communicate with each other, and Audi, a luxury brand, won't guarantee a loaner car for work done here. Avoid for its incompetence and inefficiency. read more

Brought our car into Audi Arlington for service in mid-January 2022. At the end of the check-in process the service advisor told me that they have a backlog and it may take a few days to get to it. Five days later and no communication from Audi. I called to check on the the cars status. They hadn't got to it yet. I asked the advisor to call me three days later. He called. They hadn't got to it yet. On the 13th day I called to check on the status of the car. They hadn't got to it yet. I picked up my car. The advisor had little say expect that I had to pick up the key with the cashier. How does management let this backlog happen? Why did we not receive transparent communication from the service advisor about their backlog and the length of time it would take to get to our car? Why did they allow me to book an appointment? read more

I was looking to replace my 2018 Mazda CX-5 and went to Audi of Arlington and was very pleased with the responsiveness of the sales team. Dino Muller was very thorough in describing the features of the vehicle and was very great during the test drive. I was comparing it to the Mazda CX-5, yes the Audi outshines the Mazda CX-5, but wasn't sure if the price made it worth it. Worked with Sales Manager Jae Yang, on the pricing and it was a no brainer. I am now a happy member of the Audi family. read more

I have purchased two vehicles at this dealership over the past five years, and I am totally displeased with the service and lack of communication from the sales, finance and service departments. I have sent emails to the general manager and finance manager regarding my disappointment, to which neither responded, and my experience with the service department most recently has been terrible. I dropped my car off for the one year maintenance service, and was informed that there were no loaner vehicles, although that is a feature of purchasing the service plan. Only after I called to check on the status of my vehicle around 4pm did the service agent tell me that it would be held overnight because they hadn't started my vehicle, which I dropped off at 9am. As of today, I still have not heard from my service agent once regarding the status of my vehicle, and I've called numerous times and no one has picked up the calls. I am beyond frustrated, and will not be purchasing nor servicing any vehicles at this dealership in the future. I gave one star because of my initial experience at this dealership in 2016 with Asare, who was amazing. read more

I had a terrible car buying experience at this dealership. I posted a review and got a form response. I went elsewhere to purchase my Audi, but returned to the dealership a few times for factory recalls and to get 55k mile service. The service was good and Sergio was responsive and professional. I recently hard my car serviced due to a oil pressure light coming on. I called the dealership for their recommendation because the manual said to not drive the vehicle and take it in. When I called the dealership, I was told I could drop off the car at 1pm, but they would likely not be able to get to my car for a few days. Additionally, I was told that a courtesy vehicle was likely not a possibility and could not be guaranteed. I mentioned to the service team member that I was a single mom, this was my only form of transportation, and I did not live in the vicinity that would make things difficult for me. I don't know the name of the service member I spoke to, but there was no desire to help me find a resolution, and I was simply told I was on my own. I ended up taking my Audi to a local, Audi certified mechanic. I needed a few repairs, but one thing the mechanic's shop mentioned was that my oil was very dirty and questioned when the last time I had an oil change, which should have been my 55k mile service at the Audi of Arlington location. When I called to inquire about this and to confirm if my oil had, I was met with condescending remarks from service team member David Rockwell. All I wanted to confirm was the oil change as well as see the report from the parts dispensary to confirm whether an oil change actually happened (it was included in the invoice) and how many quarts were used. I was refused this. I was told I took my car to a crappy local mechanic, and I that I should have brought my car in to the dealership first, which was something I had attempted to do when the light came on. David also talked down to me and acted like he needed to diagnose my car problems over the phone and tell me to go get my car from the mechanic it was already with to bring it in to the dealership right away. Anyways, this place has terrible customer service. Still don't have the information I requested because David refused to confirm or give it to me. He wouldn't without me bringing my car in. My car that was already with a mechanic because I was refused service from the Audi dealership a few days before that. I'm waiting to get my form response now from someone who doesn't care either. read more

Worst service I've ever received by a dealership! Made an appointment for a Wednesday to have some recalls taken care of. Was told it would take a couple of hours. Dropped it off first thing Wednesday as scheduled but was then told it would take 2-3 days. Fine, can I get a loaner? Sorry no loaners. Fast forward to Monday and the car is still waiting to have someone start working on it and they can't even give an estimate of when they will even look at it. Get the distinct impression that they just don't care. Why schedule an appointment if the car is just going to sit for a week before any work gets done?! I'll be picking it up tomorrow and take it to a dealer that cares about customer service. read more

I hate complaining but the customer service here is lacking on my visit. Called, made appt for service and *asked for a loaner and was given the go ahead. I show up, no one greets me and there's no loaner car. For someone who works 70 hours a week- this is unacceptable. All I received from the manager is "you're right." For someone who works that much he should've offered my service for free. That's how you do customer service after all those screw-ups. You're welcome. read more

I had a great trade in and purchase process at Audi Arlington. I worked with Asare on the sale and he was very quick to get back to me and very friendly. I got a good deal on my trade in and bought an RS3 from them. Amazing car. They actually offered to let me test drive it (I did not take them up on the offer) despite the fact that Audi Bethesda told me NOBODY test drives an RS3 (see my Audi Bethesda review on that issue). The guy in finance was also very nice, wish I could remember his name. He got me the rate I was looking for even if that meant we couldn't finance through Audi (oof the rates are tough on RS models). The manager came up and introduced himself and we talked about various audi models over the past few years. Everyone was super helpful, and the transaction was smooth and pleasant. I only later realized (thanks to the finance guy) that this was the same dealership relocated from Audi Alexandria that I had bought my S5 from several years prior. I also had a good experience with them back then. Highly recommended dealership! Thanks to everyone there. read more

So I just bought my first Audi (SQ5) two weeks ago and last week I dropped off my car at the Audi Service in Arlington VA. Next day went to pick up my car and as I was walking over to the service lane to pick up my car, a gentleman told me that he would pull up next to the curb outside of the pick up/drop off area and to meet him there. I thought this was a little odd but didn't really think anything of it at the time. I went straight home, parked in my driveway about 30 feet from the road. An hour later my girlfriend showed up and asked me what happened to my taillight which was cracked/broken. I quickly called the dealership but they closed early since it was Sunday so I took a photo and emailed my service advisor Justin. The next morning I called but was told no one was available to speak with me so I left a message, finally hours later that day Justin called to inform me that he confirmed through photos that the taillight was not damaged when I dropped off my car and that he would order the part and fix the damage. I was very kind and understanding since these things can happen even though it should have been addressed right away instead of waiting for me to discover it so I patiently waited four days with no contact from anyone. I emailed and then called Justin to get an update and he told me a manager would call me. That same day Suhaylah (service manager) called and very rudely told me that they were not liable for the damage and that it was my responsibility.  I asked her if she checked the cameras but she continuously avoided the question and did not provide any evidence or details just kept saying it was not their responsibility. She wasn't even interested in helping me find out how much and what to do to fix the damage no matter who was paying for it and didn't offer any resolution of any kind when it was very clear that this happened on their watch. I couldn't believe what I was hearing from an Audi dealership's service manager but I also was not that surprised since during my previous 2 service visits before this one, everyone seemed very unprofessional, not very friendly at all, and worst of all didn't have any knowledge to answer most of the questions I had. This last visit I was charged $220 only for them to tell me they weren't able to program my extra key because it was already programmed to another vehicle and that I needed to order a new one for $800. I pointed out that this didn't make sense since the physical key blade was able to unlock the doors, which they weren't even aware of so I'm not sure if they even tried. The next day I found out on my own that I could just replace the transmitter for $400 (half the price). Being this was my first Audi, you can imagine my disappointment dealing with them. I never once dealt with anything even remotely close during 12+ years of servicing through Lexus.  I knew I wasn't in Kansas anymore the moment I walked through the doors of the service department and stood there as not a single one of the 5-6 employees within my immediate vicinity even acknowledged me. Unfortunately this experience makes me want to return the car and never buy an Audi ever again even though I'm very happy with the vehicle itself. It's absolutely unacceptable for anyone to be treated like a second class citizen when you take your car in for service anywhere let alone a luxury car dealership. read more

I bought I used car through these guys that I found advertised online. Was a great price, better than anything I'd seen for similar year/mileage after several months of looking. Worked with Ron who spent time on his off day to make sure I got the car ASAP, much appreciated! read more

If I could give zero stars I could. I sat in the dealership here for 5 hours while they "crunched numbers" that were way outside of the budget that I had initially indicated. I left and of course they immediately call me with an offer that was well within my budget. Obviously I didn't end up getting a vehicle from them because of my terrible experience. I ended up going Audi of Bethesda and had an amazing experience and had my brand new Q3 within an hour. read more

Worked with Shawn Vahid and had a fantastic experience. He helped me purchased my dream car, and beat EVERYONE ELSE in the area. The dealership is beautiful, the customer service is the best in the area. I've already referred two other friends who will now be purchasing here in the next month. If you're looking to pull the trigger and in the DMV area, go see Shawn and the amazing team here. Thanks guys! read more

After the awful ordeal with them the past six months, I told them to give me back my car (after 17 days of them doing nothing to fix it) and bought the sensor that I needed to repair the manifold issue. Well I took it a way more reputable service shop in the area, and guess what, Audi was supposed to have given me fuel injector repair kits in addition to the sensor to do the actual work! So not only are they incompetent and immoral they are also petty. If you own an R8 or any RS model, stay faaaaar away from this place. read more

Crappy service as usual. Came in for an oil change. Had an appointment at 9am and told them I'd be waiting there since oil changes are quick. Two hours later, they still hadn't taken my car back into the shop. So I told them to just cancel the service and took my car to Tyson's. Service rep said walk-ins are seen in the order they show up, essentially negating appointments. Didn't offer to reschedule or offer any discounts for not seeing my car. Total waste of time. They also quoted me at $5651 for a turbocharger replacement which is ridiculous. When I asked why it was so overpriced the service rep told me "You wouldn't go to McDonalds for a nice steak dinner". Just checked with Audi Tyson's Corner and Chantilly who quoted the same job at $3500 with parts and labor. This dealer is 1.5 miles from my house, and I will not return. Drive the extra distance and go over to Tyson's or Chantilly. read more

Audi Arlington misdiagnosed an engine misfire as a transmission issue, and performed an unnecessary repair that did not address the issue. This repair caused the manual shifter to malfunction, preventing the use of all gears. Audi Arlington then recommended an unnecessary repair of a fully functional transmission to address the problems they caused. When I explained that the car left the shop in quite a bit worse shape than it entered, Audi Arlington agreed to refund all labor charges. When I followed up on this promise, Audi Arlington would not confirm that they had in fact made this promise, or make good on their promise, responding neither to email or phone requests. read more

These people are RUDE! Very disgusting sales people. They lack customer service, empathy, and they are crooks! I initially purchased my Audi at the Audi dealership in Tyson's but I live closer to the Arlington location. Both of my key batteries had died or were on the verge of dying. One key I had never used after two years of purchase so I wanted to see if I could get it fixed by them waiving the fee. I explained my situation to the first person I came in contact with outside the dealership and they sent me inside to the service desk in the back. I explained it to the guy at service he sent me to speak to a manager around the corner. I guess I must have looked lost because some guy came out of his office and asked how he could help. I explained the situation again and he sent me to go speak to ANOTHER person. I'm like you can't help me? He asked me if I purchased my car with them and I repeated that I purchased it at the Tyson's location. He tells me that they would charge me over $200 to change the battery of both electronic keys. I asked him if they could fix just one because my other key was dying and I needed something fixed asap before my car stopped operating. He told me in a rude, condescending tone that there's nothing he could do about it and I'm better off driving to Tyson's since I purchased the car from them. He told me that there's no point of coming there and asking the other managers because it would still cost over $200. I drove to the Tyson's location and they changed both key batteries for $15. Lol! Stay away from these crooks at this Arlington location. They are disrespectful, rude, and mad that customers rather go to Tyson's to purchase than with them. They make it so uncomfortable to be there as a black woman. Very racist. The manager looked at me immediately and assumed I wasn't worth being there or him assisting me. THIS LOCATION NEEDS TO BE SHUT DOWN. They are tarnishing the Audi brand with their terrible customer service. All of their reviews on here are synonymous to mine. It's pathetic. read more

Avoid. I called and asked if they could install new tires before a cross-country trip on Monday. They said "yes," scheduling me a 10:45 am appointment on Sunday. Here's what happened: 10:45 am: I drop off my Audi as scheduled. 12:45 pm: I call and ask when I can pick it up. 1:30 pm: They say they're too busy to do it today. 1:40 pm: They change their story, this time saying that they can't do it today because they don't have the tire I picked. They suggest a different tire, and I accept. 3:00 pm: They say that they don't have this second tire. They suggest a third, more expensive tire. I accept after they slightly adjust the price. 4:15 pm: My car is ready. None of this made any sense to me. First they're too busy to do (fairly easy) work that they promised they could do. Next, it takes them three hours to tell me they don't have a tire in stock. Then, it took them an additional hour and a half to say they also don't have the other tire (which they suggested). In short, they consistently gave inconsistent and unreliable information. Moreover, these miscommunications caused me to spend the day before my trip in a holding pattern. It also forced my friends to drive me around for 6.5 hours while waiting for Audi Arlington to complete work would've taken most places less than an hour. read more

I would give this location 0 stars if I could. One would expect that when you spend $69,000 on a vehicle that if something were to go wrong there would be some kind of level of care and concern, right? Well don't expect that here when it's time for service. I had already stopped bringing the truck here for service over a year ago due to horrible service, however after complaining about squeaking brakes for YEARS and finally complaining to corporate they referred me back to THIS location. There was a class action lawsuit about the brakes on 2016-2018 Q7's which we were never even notified about and have been trying to get rectified for years. So yesterday I follow up with bringing the vehicle in to finally get this taken care of. I was told at the time of making the appointment that they would have the truck at least over night, to which I informed them I would need a loaner ( I live over 30 miles away). I even arrived at 7:30am to ensure there would be no problems getting the loaner. I check in yesterday and there is absolutely no loaner available and my service provider didn't even bother to put in that I needed one. To add insult to injury he didn't even bother to apologize for the inconvenience. I asked to speak to the service manager and was told there was not one available. Now, one would think that since I have been dealing with this issue for YEARS there would have been some other kind of solution to this instead of just me leaving and headed back home with a 70k truck that brakes squeak everytime I brake. Ridiculous! I've reached back out to Audi corporate for them to refer me back to the location I switched to (McLean) because I refuse to ever come back here ever again. read more