We were heading down to San Diego from San Francisco for my nephew wedding n happened to come…read moreacross Bill wright Toyota n inquired if they had any Rav 4 or grand highlander hybrid got connected to Sanjuanna in the internet department very friendly n said yes so we stoped by to look with no intention of buying but than Sanjuanna made it so pleasant experience that we just said what the heck let's just wrap it up i would highly recommend Sanjuanna at Bill Wright Toyota she will take care if you with no pressure

I've been here several times they're extremely rude I went in to buy a 2018 trd pro Tacoma they had…read morebut they tried pushing me to get a base model didn't even let me look at the trd pro so I went to North Bakersfield Toyota and purchased it there instead & I recently went in looking to get a trd pro sequoia but they were rude and not helpful at all basically told me to leave because they didn't have what I was looking for

Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

I bought my 2016 Elantra GT from Bakersfield Hyundai brand new. I've never taken the car to anyone…read morebut Bakersfield Hyundai for any type of service. Today I had the oil changed. My appointment was at 10:45 a.m. I was charged $73.26 for a simple oil change. I understand the dealer usually is a higher price, but it took from 10:45 to 1:00 to do a simple oil change. I'm certainly not an auto mechanic, but this length of time is totally unacceptable! I didn't mind the extra cost, but not the time it took today! I'll find another oil change business! Obviously, Bakersfield Hyundai doesn't want loyal returning customers!

My husband and I came in just to take a look at the Acura MDX. We were instantly greeted by Ezekiel…read moreGalindo. He gave us alot of useful information and was extremely helpful. We enjoyed his friendly conversation.

I have left two messages to schedule my car for service- crickets. I should read the writing on…read morethe wall. They have so many clients they do not need my business. Besides they have lost my tire caps. Bye Felicia I just to get great service - is the reason why I keep giving them another chance.

A few years ago, my wife and I decided we wanted an Escalade, but we needed the biggest Escalade we…read morecould find, which was the ESV. We found it on Catano's website and drove to Bakersfield and bought it. Greg Brown and Francisco were the nicest and most accommodating guys to deal with and if there was ANY problem or question at all with it, they were patient and answered our questions or fixed the issue. We loved that Escalade and decided it was time to upgrade. We both wanted the new Suburban LT, and sure enough when we looked, they had one on their website. Greg Brown, Max, Francisco and the Finance lady made our purchase the smoothest and most convenient transistion you could imagine. They even upgraded the tires to 22's and put brand new tires and rims on the truck. They answered every single question we had and made us feel like family and that we were getting the family deal. They even gave me more than I expected for my escalade as trade in toward the purchase of the Suburban! It is worth the 21/2 hour drive just to deal with these guys because we are comfortable knowing we will be happy with what we bought! We will definitely be back to see them!!

I dealt with Andy P. and his team at their Oak street location. They had the family SUV we wanted…read moreat their Truxtun location. They brought the SUv to us on Oak. I know it was a high demand vehicle that they could've sold for more to someone else but they knew they had what we needed and the asking price was close to our budget. They worked with us to close the deal. They established a relationship with me and now my family. They were professional, customer service oriented, patient and honest. It's hard to find those qualities in this particular industry. My wife is happy and my wallet doesn't hurt, so I'm extremely happy.

Staff was great. Was very well taken care of. If you need a Toyota stop here for the best deals in…read moretown. Thank you "AB" for a great experience

We reached out and told the salesperson we want to lease two cars. Both had lease specials. They…read morewould not give us the advertised prices. We went round and round. I finally called Longo Toyota and they gave us the exact advertised prices. We drove to Longo the next morning and bought both cars. I told the salesman the pricing from Longo and he said "I talked to my manager and we will match the price. lol. I said it's not about "matching" it's about "honoring" the advertised price from the beginning. So, just come to Longo and save yourself the headache and games.

My mother has a 2016 RLX Acura and when something goes wrong with her car she takes it right back…read moreto the dealership. Last year she needed the code for her display after the battery died. They wanted to charge her over $100 for a code! We ended up getting the code off of YouTube. This time her passenger side mirror wasn't opening when she'd turn her car on. They charged her $1130.00 + $400.00 for labor. She dropped it off and was told she could come back the following day to pick it up. They told her it was an easy fix and her mirror would be good as new. She picked it up, drove home and noticed the bottom piece of her mirror was gone. It looks like they tried to glue it back on and it didn't seal well. She called them and informed them of the missing piece and they're making it seem like they aren't trying to help her out. He even said he'd go out into the scraps and see if he could find something that would work to cover it. *UPDATE Mom took her car back today and they found the piece that was missing and put it back on. But as she was inspecting it before she left, she noticed a gouge in the paint taken out of her car from where they jimmied the piece off in the first place. To say she is pissed is an understatement and she has every right to be. She left today with an appointment for them to fix their mistake and a free oil change. I'm sure I'll have another update.

I'm very happy with my decision of bringing all my vehicles to get maintenance at Bakersfield…read moreAcura. Have been coming to them for the past three years and love the relationship I have with my service advisor, Jose Ventura. I pull up with my 2015 TLX or my 2014 Toyota Rav 4 and feel confident that he will keep them running smoothly. I drive 20k miles per year and they still feel great, no major problems. Jose makes me feel at ease if I have any questions and I know I can depend on him. Regular oils changes are less than an hour, they do a full inspection of the cars and they also give it a wash. Very happy with their service.

Bought a car TWO months ago there was already a light on Leon said it was the tire sensor nothing…read moreto worry about we took it to where he got the tires put on one sensor was missing the others were no good we pay $300 get those replaced just to find out that it was some other problem related to the sensors and that was gonna be hundreds more We started hearing a weird noise and knew it was the transmission sure enough we take it to the dealership to get a recall taken care of they inform us OUR TRANSMISSION IS SLIPPING We had expressed our concern about this model having transmission issues he brushed us off He claimed his mechanic looked over the car then how would you not know and shouldn't a light come on if there's a problem

I have to say that this was the easiest, kindest, and most enjoyable car buying experience I have…read moreever had. My wife and I both appreciated the candor and comprehensive service and advice we received from David and Leon. They clearly wanted us to be happy with our new vehicle and do right by the family that had it on consignment. We were impressed. These gentlemen are top notch in their sector and shared their great sense of humor with us. Definitely recommend, would return, and really ...just grateful . Mike

We recently went to Sangera Subaru looking to purchase an EV…read more Our sales person Mario was friendly, honest, knowledgable, and when he didn't know something he said so and either found out or got us to a resource to answer our questions. They were extremely patient and attentive, took us on several test drives to compare vehicles as well as letting us look at the vehicles and compare them. The lobby was clean and comfortable, snacks and drinks were provided in abundance, and the AC was cool. The entire process was very low pressure, they never once tried to push us into anything or made us feel pushed. There were no drawn out speeches on extended warranties or paint protection, and in the rare instances where add ons came up, they answered question if we had them or took a "no thank you" and didn't press. from Mario to the Sales Manager, the General Manager and the Finance person we worked with, everyone was great, professional, courteous and good humored. We ended up needing to leave our first visit as my Fiance was very tired and hungry after work, but when we told them we needed to come back the next day to finalize the deal, they didn't try to stop us or anything like that. They said they understood, set us up to come in the next day when we were fresh, and said goodbye. They could not have acted more perfectly in that situation. They washed, cleaned, charged and readied the car for us before the deal was even signed so that we wouldn't have to wait or come back, which was a really nice touch of customer care and shows how committed they are. It was not a completely perfect experience but that is part of why they deserve 5 stars. There was some waiting involved. That is often the case with buying a new car and should be understandable to any adult. A couple times we felt the wait was a bit long but that is a very minor point and they made sure we were comfortable and knew where to get snacks or drinks or the rest room etc. as needed. The larger issue was that there was a bit of a mix up in their system on their inventory that could have been a serious issue, and that mix up led to some miscommunication and misunderstanding when the time came to sign the papers to buy. People make mistakes, it happens, and I don't think mistakes should be the one thing we define a business or a person on. Sangera made a mistake which could have cost us time and money and trouble- but it was caught before it was able to, AND, this is most important to me and why I consider them a 5 star dealer- they admitted it, and they worked with us to make it right. Mario spoke with management on our behalf and did everything in his power to do something for us, he was very apologetic and sincere, honest and forthcoming from the start. The sales manager came to speak with us and also immediately admitted a mistake and apologized. After we all got our perspectives On the matter out there and talked out the issue, the sales manager and Mario listened to how we felt on the matter and worked on finding out how, within their power, they could make it right, and promised that if they didn't have the power to do what needed done, they would take it up the management chain and advocate for us. They didn't need to do that however, as the two of them were able to come back to us with a compromise that was very fair and left us feeling respected and taken care of. I think that is very important to note. The sales manager we spoke to was calm, respectful, excellent in his customer care. What could have easily escalated or even ended the deal and soured that relationship, he de escalated and handled with aplomb. He took extra steps to ensure we were happy with the deal and the vehicle we were taking home before leaving things back in Mario's capable hands and returning to his office once he was assured things were all good. The finance experience was fast, it was convenient, low pressure as well and just a master class in how financing should work. totally seamless. Sangera Subaru is an excellent example of how a dealership should be. Most of our visit was flawless, waits were mostly brief or non existent, processes were well implemented and executed, staff were all friendly and professional. A mistake happened, one mistake in a very complex process, and they owned it and more importantly, stepped up to try and make it right, and did. We drove home a brand new Trail Seeker that night and have an appointment scheduled to return to the dealer and meet with their product expert who will show us all the features and options of the car and answer any questions we have about it. That's customer care that extends beyond when the ink is dry. I would recommend that anyone looking to buy, lease, or service a Subaru go see Sangera and especially ask for Mario by name.

A few months ago, I purchased a new (2026) Forrester; The second worst decision of my adult life!…read more I'm a senior citizen, and literally don't know how to operate the vehicle that I purchased, even though I have been driving for 52 years!!! I suppose all new cars are like this now...I wasn't too worried about how to operate the vehicle, since I figured I would just consult the owner's manual for any questions - I've been READING even longer than I've been DRIVING, and the owner's manual is not like the manual's of old...What a nightmare - A brand new vehicle that I can't figure out how to operate. I regret the purchase; Older buyers beware!!!