My overall experience here at the Audi Bakersfield dealership was amazing. I loved the help and…read moreservice Alfonso has shown me . I went in friday trying to find the right car for me and making sure I left happy . I didn't get to leave Friday night with anything but I left today with just the right car for me. Alfonso made sure I found a car I would love. He was always attentive to us and always took everything we said into deep consideration. Told me to come back, because he thinks he found the one for me and yes he was correct because now I love my Q5!! Alfonso the salesman is such an amazing hard worker, I would definitely recommend him to any future friends and family. and thank you to Ron the manger, who had a big part in this purchase aswell. These gentleman made my experience at the Bakersfield location amazing , Thank you guys !

Just finished our 3rd purchase from this dealership after being loyal customers for over 5 years…read more Unfortunately, this experience didn't match the high standards we've come to expect from Audi. We were told multiple times the car would be ready "in an hour," but after waiting for hours, we left and were promised delivery--which didn't happen. The next day, the car still wasn't properly prepped: it wasn't washed or detailed, and the ResistAll we paid for hadn't been applied. Disappointing experience overall compared to our past visits. That said, I do want to recognize the positives. Daniel in finance worked hard to get us to a number we were comfortable with, and Gary caught details that saved us nearly $700 in registration fees. A special thank you to Cooper, who took initiative to resolve our issues and concerns and truly turned the experience around--he treated us like family, made sure the car was fully detailed with the ResistAll applied, and personally delivered the car to our home. It's because of these individuals that I decided to change my original 1 star rating to a 5 star rating.

My husband and I came in just to take a look at the Acura MDX. We were instantly greeted by Ezekiel…read moreGalindo. He gave us alot of useful information and was extremely helpful. We enjoyed his friendly conversation.

I have left two messages to schedule my car for service- crickets. I should read the writing on…read morethe wall. They have so many clients they do not need my business. Besides they have lost my tire caps. Bye Felicia I just to get great service - is the reason why I keep giving them another chance.

Best dealership to work with. They went above and beyond to make my sale happen for me within my…read morebudget. The integrity of the sales staff I worked with, Celestino Mercado (Client Advisor), JR Benavides (General Sales Mgr) and Ruben Mojarro (Finance Mgr) is barr none the best ever. They are honest and true to their word. Promises kept on every level. The deal was made over the phone, the truck was held until I could get there the next day and everything was as promised. I drove 3 hours and will do it again when I am ready to purchase my next vehicle. Happy customer from So Cal!​

I was told one thing after another when I went to purchase a part for my vehicle, and the…read moreinformation I received was inconsistent and misleading. It is extremely frustrating to deal with a dealership that is willing to help before a vehicle purchase but seems to disregard customers afterward when they need repairs or parts. The customer service in the parts department needs significant improvement, and employees should receive better training. I also expected the parts manager, Josh, to be helpful and make an effort to resolve the situation, but unfortunately, my experience with him was just as disappointing. His responses were unprofessional and did not help address my concerns. A dealership's responsibility to its customers should not end after the sale. Based on my experience, I WOULD NOT RECOMMEND THIS BUSINESS TO ANYONE LOOKING FOR RELIABLE CUSTOMER SERVICE, REPAIRS, OR PARTS. THERE'S NO OPTION FOR ZERO STARS BECAUSE EVEN ONE STAR IS BEING TOO GENEROUS.

We were heading down to San Diego from San Francisco for my nephew wedding n happened to come…read moreacross Bill wright Toyota n inquired if they had any Rav 4 or grand highlander hybrid got connected to Sanjuanna in the internet department very friendly n said yes so we stoped by to look with no intention of buying but than Sanjuanna made it so pleasant experience that we just said what the heck let's just wrap it up i would highly recommend Sanjuanna at Bill Wright Toyota she will take care if you with no pressure

I had an appointment scheduled with this dealership. The salesperson who originally contacted me…read morecalled beforehand and said he was busy, so he arranged for someone else to help me. When I arrived, I called the replacement salesperson, and he told me he wasn't there because something had come up. I ended up waiting about 20 minutes before anyone came to speak with me. Then I was told that the vehicle we had already discussed and confirmed wasn't even available. In my opinion, if you value your time, I would recommend choosing a different dealership.

The customer service was great From angel and others! I will…read morebe going back if needed . very helpful willing to figure out the problem and get it taken care of .

I wanted to express my frustration with the level of communication I've experienced throughout this…read moreentire service process. The lack of communication within your own team, and with customers, has been extremely disappointing. I've brought my vehicle in multiple times for the same A/C issue. I initially tried scheduling an appointment and even explained my concerns through your automated phone system, but nothing seemed to be documented or addressed. When I brought the vehicle in again, I was informed that the diagnostic had not been completed and that we were waiting on insurance. I then brought the vehicle back with a scheduled appointment, only to find out that there were no notes in my vehicle's file regarding the previous visits or the work that had been discussed. As a result, I was placed in a loaner vehicle. My car has now been at the dealership since Thursday/Friday, and today is Monday. I have received no updates on the status of my vehicle. I'm expected to return the loaner tomorrow, yet I have no idea whether my vehicle is repaired, still being worked on, or when it will be ready. This lack of communication has already affected my work schedule. I've had to reschedule commitments and have lost income because I've made time to bring my vehicle in repeatedly. I've also called several times over the past week and during previous visits, and my calls have simply gone unanswered. This isn't a matter of playing phone tag--it's that no one is answering or returning my calls. What's especially frustrating is that the dealership seems very prompt when it's time to discuss payment, but not when customers need updates, answers, or support. Angel Montano was helpful, with limitations and did the best he could.

Good service and Fair deals . Kenny ,Natalie and Erica were professional. No pressure Fair dealsread more

We can't recommend Leo at Bakersfield Lexus enough! We've now purchased two vehicles from him, and…read moreboth experiences have been outstanding. Leo truly goes above and beyond for his customers. He took the time to listen to exactly what I wanted and worked hard to find my dream car instead of trying to sell me just anything. He's knowledgeable, patient, honest, and genuinely cares that you're happy with your purchase. Buying a car can be stressful, but Leo makes the entire process easy and enjoyable. We never felt pressured, and we always knew he had our best interests in mind. If you're looking for someone who will treat you like family and make sure you drive away in the perfect vehicle, ask for Leo. We'll definitely be back for our next Lexus!

Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

The salesman need an upheaval. Get those unprofessional jokers wearing suits OFF THE FLOOR…read more Harrassing & threatening us to this very day! We are in the middle of JUNE! This deal was done on May 4th 2026. Illegally threatening to repossess our new car after we relinquished & signed over our trade in/that was bought BRAND NEW from THEM a decade ago. I have NEVER heard a salesman scream until I met Jose Aguilar. He actually told my husband to "meet him at work" so that he could attempt to get physical w my husband!?! But he clearly does not know my husband and he REALLY doesn't wanna know him like that!?! Hahaha I wanted to put this here for everyone else to see, also, legally, for my notations of harassing, bullying, & predatory nature of these sales people. Incredibly DISTURBING to hear "professionals" provoking the buyers. Asking them to "meet me at work" for violence. There is NO EXCUSE for the FORCED and DISHONEST tactics that were used in this sale. Do NOT pull up to this dealership without the knowledge. They WILL lie to you. They WILL mislead you. IF you have the brains to catch it? They WILL hate you for it & attempt to punish you for it.

We recently went to Sangera Subaru looking to purchase an EV…read more Our sales person Mario was friendly, honest, knowledgable, and when he didn't know something he said so and either found out or got us to a resource to answer our questions. They were extremely patient and attentive, took us on several test drives to compare vehicles as well as letting us look at the vehicles and compare them. The lobby was clean and comfortable, snacks and drinks were provided in abundance, and the AC was cool. The entire process was very low pressure, they never once tried to push us into anything or made us feel pushed. There were no drawn out speeches on extended warranties or paint protection, and in the rare instances where add ons came up, they answered question if we had them or took a "no thank you" and didn't press. from Mario to the Sales Manager, the General Manager and the Finance person we worked with, everyone was great, professional, courteous and good humored. We ended up needing to leave our first visit as my Fiance was very tired and hungry after work, but when we told them we needed to come back the next day to finalize the deal, they didn't try to stop us or anything like that. They said they understood, set us up to come in the next day when we were fresh, and said goodbye. They could not have acted more perfectly in that situation. They washed, cleaned, charged and readied the car for us before the deal was even signed so that we wouldn't have to wait or come back, which was a really nice touch of customer care and shows how committed they are. It was not a completely perfect experience but that is part of why they deserve 5 stars. There was some waiting involved. That is often the case with buying a new car and should be understandable to any adult. A couple times we felt the wait was a bit long but that is a very minor point and they made sure we were comfortable and knew where to get snacks or drinks or the rest room etc. as needed. The larger issue was that there was a bit of a mix up in their system on their inventory that could have been a serious issue, and that mix up led to some miscommunication and misunderstanding when the time came to sign the papers to buy. People make mistakes, it happens, and I don't think mistakes should be the one thing we define a business or a person on. Sangera made a mistake which could have cost us time and money and trouble- but it was caught before it was able to, AND, this is most important to me and why I consider them a 5 star dealer- they admitted it, and they worked with us to make it right. Mario spoke with management on our behalf and did everything in his power to do something for us, he was very apologetic and sincere, honest and forthcoming from the start. The sales manager came to speak with us and also immediately admitted a mistake and apologized. After we all got our perspectives On the matter out there and talked out the issue, the sales manager and Mario listened to how we felt on the matter and worked on finding out how, within their power, they could make it right, and promised that if they didn't have the power to do what needed done, they would take it up the management chain and advocate for us. They didn't need to do that however, as the two of them were able to come back to us with a compromise that was very fair and left us feeling respected and taken care of. I think that is very important to note. The sales manager we spoke to was calm, respectful, excellent in his customer care. What could have easily escalated or even ended the deal and soured that relationship, he de escalated and handled with aplomb. He took extra steps to ensure we were happy with the deal and the vehicle we were taking home before leaving things back in Mario's capable hands and returning to his office once he was assured things were all good. The finance experience was fast, it was convenient, low pressure as well and just a master class in how financing should work. totally seamless. Sangera Subaru is an excellent example of how a dealership should be. Most of our visit was flawless, waits were mostly brief or non existent, processes were well implemented and executed, staff were all friendly and professional. A mistake happened, one mistake in a very complex process, and they owned it and more importantly, stepped up to try and make it right, and did. We drove home a brand new Trail Seeker that night and have an appointment scheduled to return to the dealer and meet with their product expert who will show us all the features and options of the car and answer any questions we have about it. That's customer care that extends beyond when the ink is dry. I would recommend that anyone looking to buy, lease, or service a Subaru go see Sangera and especially ask for Mario by name.

What an absolutely wonderful experience! Went in wanting to…read moresee three specific 2023 Crosstreks that we'd seen online. Harpal brought out keys to all 3 vehicles, explained the features and sent us on a test drive. Came back, let him know that we'd discuss and get back to him. Absolutely no pressure. We went home, called him that we'd decided which one we wanted and he asked for an hour to have it completely detailed and filled with gas for us. Went back in, signed all the papers with Tiler and simple as that, we drove off in our beautiful, new Subaru! Harpal was not only enthusiastic about the product as one would expect from a sales person, but he was equally enthusiastic about the dealership itself which really made us feel that not only had we chosen the right car for us but also the right store to buy it at. If you're looking for a Subaru, go in to Sangera and ask for Harpal!

Martin Gonzalez at Three Way Chevrolet , was a true blessing for me and my family. Our car broke…read moredown on the way home to Oregon and martin took charge of the situation-- kept in contact with me over the weekend on his personal day off and went above and beyond the call of duty. High character individual!! His company is lucky to have him! He's a new friend!! Todd Roberts

Typical dealership experience. Was quoted a certain price for a Chevy Silverado 1500. Went back the…read morefollowing day and was given a complete different price. I was ready to buy and not waste my time. I ended up going to a dealership out of Bakersfield. If you're looking for a legit deal/ not ripped off. Don't come here!!! Found a dealership called Rydell Chevrolet in northridge and had the best experience ever ! Go there instead.

Called to get a recall taken care of the service guy answered right away to say let me put you…read morethrough to your coordinator and forwarded me to an automated line that put me in a loop for 10 minutes to tell me to go online to schedule. Im a little upset on how this was handled.

I will never buy a Jeep again after dealing with this service dept. I quickly found I cannot get…read morereliable service if my vehicle has warranty-covered issues. This dealership gives a horrible name to Jeep, all has been reported to Jeep Corporate. I hope their service dept scammers get the transfers they deserve.