My husband and I came in just to take a look at the Acura MDX. We were instantly greeted by Ezekiel…read moreGalindo. He gave us alot of useful information and was extremely helpful. We enjoyed his friendly conversation.

I have left two messages to schedule my car for service- crickets. I should read the writing on…read morethe wall. They have so many clients they do not need my business. Besides they have lost my tire caps. Bye Felicia I just to get great service - is the reason why I keep giving them another chance.

Best dealership to work with. They went above and beyond to make my sale happen for me within my…read morebudget. The integrity of the sales staff I worked with, Celestino Mercado (Client Advisor), JR Benavides (General Sales Mgr) and Ruben Mojarro (Finance Mgr) is barr none the best ever. They are honest and true to their word. Promises kept on every level. The deal was made over the phone, the truck was held until I could get there the next day and everything was as promised. I drove 3 hours and will do it again when I am ready to purchase my next vehicle. Happy customer from So Cal!​

I remember back in 2006 when I bought a brand new 2006 Dodger Ram 1500. Fn truck only made to 60k…read moreand the engine gave out. I traded that shit for a Toyota and never looked back! And on top of that I hear about the big 3 taking bail out money! So every-time I see a fool driving a dodge I think, welfare truck! Fuck Dodge!!

We were heading down to San Diego from San Francisco for my nephew wedding n happened to come…read moreacross Bill wright Toyota n inquired if they had any Rav 4 or grand highlander hybrid got connected to Sanjuanna in the internet department very friendly n said yes so we stoped by to look with no intention of buying but than Sanjuanna made it so pleasant experience that we just said what the heck let's just wrap it up i would highly recommend Sanjuanna at Bill Wright Toyota she will take care if you with no pressure

The worse experience of my life Be very careful when buying…read moreor considering buying a used vehicle from Bill Write Toyota. Don't be another victim! The vehicle I bought is defective and has many problems. It's a nightmare! And the worst part is that they make promises they never keep. There's absolutely no transparency! And it seems that if those running this business aren't capable of solving problems, what will the others be like? The vehicle has already left me stranded on the street three times. I've spent over $1300 out of my own pocket and haven't been able to fix it. The vehicle has transmission problems, the disc brakes don't work, the TRD is damaged, and it's illegal to sell a vehicle like this. The transmission fluid is contaminated, the brake fluid is contaminated (this was the only thing the dealer changed). Everything else is useless. And I'm losing thousands of dollars. I hope you're not the next victim. I call and leave messages, but they don't answer my calls. I've been to the dealer more than 6 times and the only thing they corrected was the brake fluid change. Today, March 25, 2026, I was informed that they would refund my money, but that they would not reimburse me for any of the funds I had spent on repairs and maintenance for the vehicle. I have purchased no fewer than 14 vehicles--both new and used--from this dealership. There is absolutely no transparency left, and not only that, but they also informed me that they would no longer sell me any vehicles--despite knowing full well that the vehicle I purchased suffers from numerous serious defects. This dealership should be investigated for endangering human lives by selling vehicles with such serious flaws--defects that could potentially lead to a fatal accident. Bill Wright Toyota should change its policy regarding used vehicles--specifically, it needs to thoroughly inspect its used cars before selling them to the public. Sammy Jarrar, a manager at Bill Wright Toyota, should be disciplined for treating customers inhumanely and for failing to be more transparent.

I went to get a replacement driver's side air bag due to a recall for my 2013 Volkswagen Passat. I…read morelive about an hour away and was able to schedule an early appointment and get in and out quickly. The technicians were knowledgeable and were going to perform another maintenance/repair, but couldn't due to a stuck screw. Instead of stripping the screw and doubling the cost of the job, they turned it down. I'm appreciative of that because I wasn't expecting to spend any money that day to begin with and they were honest about the issue. Manuel was helpful and kept me updated and asked if I needed any refreshments during my wait. The waiting room was clean, comfortable, and nice. If I lived closer, I'd go there to get more work done.

I wanted to express my frustration with the level of communication I've experienced throughout this…read moreentire service process. The lack of communication within your own team, and with customers, has been extremely disappointing. I've brought my vehicle in multiple times for the same A/C issue. I initially tried scheduling an appointment and even explained my concerns through your automated phone system, but nothing seemed to be documented or addressed. When I brought the vehicle in again, I was informed that the diagnostic had not been completed and that we were waiting on insurance. I then brought the vehicle back with a scheduled appointment, only to find out that there were no notes in my vehicle's file regarding the previous visits or the work that had been discussed. As a result, I was placed in a loaner vehicle. My car has now been at the dealership since Thursday/Friday, and today is Monday. I have received no updates on the status of my vehicle. I'm expected to return the loaner tomorrow, yet I have no idea whether my vehicle is repaired, still being worked on, or when it will be ready. This lack of communication has already affected my work schedule. I've had to reschedule commitments and have lost income because I've made time to bring my vehicle in repeatedly. I've also called several times over the past week and during previous visits, and my calls have simply gone unanswered. This isn't a matter of playing phone tag--it's that no one is answering or returning my calls. What's especially frustrating is that the dealership seems very prompt when it's time to discuss payment, but not when customers need updates, answers, or support. Angel Montano was helpful, with limitations and did the best he could.

I had an absolutely incredible experience at Motor City Lexus, all thanks to Sergio Castillo…read more From the very first moment my wife and I reached out about a vehicle, Sergio went above and beyond. He exceeded our expectations in every way. There was zero pressure at any point, just clear, efficient communication and a genuinely friendly, professional approach. He did not come across as a typical salesperson at all. It felt more like working with a trusted advisor or concierge who truly had our best interests in mind. He made us feel comfortable the entire time, like we were dealing with a friend or even family. The entire process was seamless. Most of it was handled through text and phone calls, which made everything incredibly convenient. When we came into the dealership to finalize, everything was ready to go and we were in and out quickly. Our vehicle was beautifully detailed, the tank was full, and he even had someone walk us through all the features so we felt completely confident driving off. This was not your typical car buying experience. It was a 10 out of 10 from start to finish. Sergio Castillo is hands down the best person to work with at Motor City Lexus. He will be my go to for any future purchases, and I will absolutely be recommending him to all of my friends and family.

We have been dealing with Mathew Munoz the service advisor our last 2 visits. What can we say, he…read moreis very helpful and knowledgeable in all aspects. Came in for some New tires and he did mention they had a tire promotion & also offered us a loaner. This young man is very professional and I notice he goes above and beyond for his customers! Thank you Lexus for having this man here.

Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

The salesman need an upheaval. Get those unprofessional jokers wearing suits OFF THE FLOOR…read more Harrassing & threatening us to this very day! We are in the middle of JUNE! This deal was done on May 4th 2026. Illegally threatening to repossess our new car after we relinquished & signed over our trade in/that was bought BRAND NEW from THEM a decade ago. I have NEVER heard a salesman scream until I met Jose Aguilar. He actually told my husband to "meet him at work" so that he could attempt to get physical w my husband!?! But he clearly does not know my husband and he REALLY doesn't wanna know him like that!?! Hahaha I wanted to put this here for everyone else to see, also, legally, for my notations of harassing, bullying, & predatory nature of these sales people. Incredibly DISTURBING to hear "professionals" provoking the buyers. Asking them to "meet me at work" for violence. There is NO EXCUSE for the FORCED and DISHONEST tactics that were used in this sale. Do NOT pull up to this dealership without the knowledge. They WILL lie to you. They WILL mislead you. IF you have the brains to catch it? They WILL hate you for it & attempt to punish you for it.

What an absolutely wonderful experience! Went in wanting to…read moresee three specific 2023 Crosstreks that we'd seen online. Harpal brought out keys to all 3 vehicles, explained the features and sent us on a test drive. Came back, let him know that we'd discuss and get back to him. Absolutely no pressure. We went home, called him that we'd decided which one we wanted and he asked for an hour to have it completely detailed and filled with gas for us. Went back in, signed all the papers with Tiler and simple as that, we drove off in our beautiful, new Subaru! Harpal was not only enthusiastic about the product as one would expect from a sales person, but he was equally enthusiastic about the dealership itself which really made us feel that not only had we chosen the right car for us but also the right store to buy it at. If you're looking for a Subaru, go in to Sangera and ask for Harpal!

First complementary 10k mile service on our GLC 300 at Sangera. I pulled in at 7:15 and they were…read moreready, Alfred was my service rep. We covered work to be performed exchanged paperwork a couple signatures and we were done. I went into lounge grabbed a cup of coffee and came out and met Priscilla she had my complementary vehicle. We inspected it together discussed their policy I signed for it and I was on my way. My wife loves her GLC and I'll have it back to her this afternoon Very simple and quick drop off this morning. Alfred & Priscilla were friendly and professional

Lupe valdovinos was the best i really recommend him as a sales person has the best service he been…read moreselling car for a very long time knows what he is doing

Typical dealership experience. Was quoted a certain price for a Chevy Silverado 1500. Went back the…read morefollowing day and was given a complete different price. I was ready to buy and not waste my time. I ended up going to a dealership out of Bakersfield. If you're looking for a legit deal/ not ripped off. Don't come here!!! Found a dealership called Rydell Chevrolet in northridge and had the best experience ever ! Go there instead.