Pleasant & safe. I went to 3 Audi dealerships in the city looking for a place with great customer service for all my go-to repair needs. Third times a charm!! We had a couple of speed bumps which were immediately rectified without question. Then they even found a fixed another issue I didn't know I had. Thanks for being proactive! George was super friendly and helpful! Everything seemed safe even with COVID-19. Everyone was wearing masks. Can't wait until next time for another pleasant experience. I know I'll be in good hands. read more

From a sales perspective, these guys are on it. We were in the market for an Audi A5 Coupe, a BMW 4 Series Coupe, an MB C or E Class Coupe, or an Alfa Romeo Giulia. Audi Chandler was the first place we stopped in our hunt. While we ultimately bought an MB, it had nothing to do with the sales process, so I have to give props to these guys because I really appreciated the experience here even though we didn't buy anything from them. We were immediately approached after parking in front of the showroom, in a friendly, non-pushy way. I explained why we were there, what we were looking for, and that we weren't going to buy anything on the spot. Our rep totally understood, showed us the A5 Coupes, put us in a beautiful blue one and then proceeded to explain the car's features, interior and answer our questions. We took the car for a spin while we continued to discuss features. After arriving back at the dealer, we stepped into the showroom to exchange info and discuss our timeline for decision making. We were given waters and the GM greeted us before we left. Very easy, friendly approach and if I had bought an Audi it would definitely have been from Audi Chandler. read more

The have done a windshield replacement for me in my Audi Q7 and did a wonderful job. Then I had an issue with the Q7 not starting. So without hesitation I knew who to take it to. They had it fixed days ahead of schedule and the communication was very good. Top notch customer service! read more

I didn't buy my car from here but I typically walk into this dealership as the location is favorable for me. However, I'm not too happy with the service I receive here. The staff is nice so are the loaner cars but somehow the main reason behind my visit (servicing) is never satisfactory! I had given my car due to a recall back in October and thought it was fixed but I was wrong. I had to take it back as I kept getting the passenger airbag error messages (got my car today hopefully it doesn't repeat). Also, right after I got my car post first recall service and turned on the AC, I could smell a strange foul odor. It was never there before! When I complained I was told I have to change the air filter etc for an additional fee! The last few times I got my car from them it wasn't cleaned. Infact my service advisor had to take a cleaning spray and wipe the dirt off when I didn't seem happy. So I didn't even know my car is supposed to come out clean post service until today! Lastly, the work is done pretty soon but probably due to the rain is getting the job done the quality is compromised and also the cleanliness bit in my case for almost all the times I have visited! Will definitely explore other dealerships instead of this for my next service. read more

We had a great experience buying our Porsche Cayenne at Audi Chandler. Cesar Negron was super nice and very professional. He was a pleasure to work with! I will defiantly give his name to anyone looking for a car. Please let him know that we appreciated his service!! Kind regards, Sunday and Rick Michalski read more

The customer service at Audi Chandler was amazing. Alex T helped my dad and I throughout the process. She was amazing. She was extremely helpful, knowledgeable, and personable and made the process of buying a new car easy. Love the new A5. Thanks again Alex. read more

Chris Powell, General Manager is the reason I will return to this dealership and do business again. Chris has stood behind his brand and what Penske represents. I bought a used Tesla and Chris understood my frustrations after the deal and made sure i felt comfortable and reimbursed me for costs I endured. He went as far as to offer to buy the car back from me and that folks is what won me over! I'd like to thank the staff at Audi of Chandler for making my situation correct. I now feel that i received an A+ deal and A+ service. It was a learning experience for all. Bottom line is I'll have no worries when dealing with this dealership they are part of Penske and uphold their reputation. You absolutely get what you pay for. Thanks again Chris P! read more

The people here are CRAZY. I have been receiving unwanted phone calls literally for about a year from some moron named Jack T. Serena that works at this dealership. I have contacted this place several times & told them this guy has the wrong number & to stop calling me. He continues to call and leave voicemails which show up in my blocked voicemails. Like, how dumb does this guy have to be to keep calling the wrong number for year?! Then I had a manager call and leave me a VM......JUST STOP CALLING ME!!!!!!! This Jack Serena even called me this morning from a different number. At this point I have filed complaints with the BBB & the FTC and will file a complaint with whoever else I can and will get my lawyer involved if this does not stop. THESE PEOPLE ARE NUTS!!!!!! read more

Worst experience in a dealership service department. Decided to give them another chance and they blew it. If you take your vehicle there you will regret it. UPDATE: They reached out and made it right. It was a night and day difference in the level of service. Thank you Aaron and Derrick. read more

Never even got to test drive a car as I was not sure what market price was and when asked to make an offer..found out that because I was not educated and gave a low offer of $17,000 cash on an 18k+ car I was shut down like I was a fool and made to feel like I was a bum or something and just dismissed like I was a pest...When you have cash and want to make your life better by getting a new car...I think you can find nicer folks then here...I am sure of it! Never a need to put up with folks who always look to roll down hill in life. read more

An excellent experience Richard Brettfeld was my sales person but, he's so much more than a sales person. Richards experience as an automobile engineer assured me that I was indeed making the right decision with this brand. His experience added to the value and confidence that I had in his expertise I have always been concerned about buying an expensive vehicle when my sales person knew less about the car he was selling than I did This car buying experience was the complete opposite I was educated about the quality, the features and even the comparison between other high end vehicles I went from being a loyal Mercedes guy to an Audi guy I'm glad I did Tom C Chandler read more

Audi Chandler - Audi A7 - Car Dealers Near Me - Chandler, Arizona

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Jessie our sales man, simply put was awesome. Straight forward with the whole process. Came in for a car that was on hold, we left and almost bought something else. Thank goodness Jessie called at the very pivotal moment before we signed. Answered all questions on the new Audi E-Tron for us since we were coming from Tesla. Will be coming back for more down the road. It's been a month since have owned out Etron and we love every moment of it. There was a few issue we had but the team at the Audi service center was very quick to get everything we need address. I look forward to ownership of my first Audi, so far the experience here at chandler has been fantastic. read more

Jessie B. helped us with our purchase of a new Audi A7 PHEV. He was friendly, honest and professional, answering all our questions, guiding us through the decision-making process, and informing us of all our options. Unlike my previous experience with other sales representatives, I did not feel uncomfortable, rushed, or pressured with Jessie. It was a very pleasant buying experience. I will go back when it comes time to trade in our other vehicle. Also a shout-out to Tara who helped us with the paperwork and was very friendly as well. Thanks, guys! read more

PSUTONY Scottsdale, AZ Recently bought a 2020 Q5 and it is awesome. Worked with Jessie through the process and he did a great job. He was easy to work with, understood my budget and got me a great price. I am so happy with my new vehicle. read more

Ben in service is awesome! I have brought both of our Audi's in for both routine maint and special services and he has been very accommodating each time. Same day or next day service and the work was done right and efficiently! Love the handwash service at the end! If only he offered footrubs, I would come in for service daily! Thanks guys!! read more

Audi Chandler - Beautiful store filed with good people that just want to make purchasing and servicing your Audi fun and smooth! - Car Dealers Near Me - Chandler, Arizona

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I had a fantastic experience purchasing a used Audi Q5 through Greg Goodavish at Audi Chandler. He was extremely competent, professional and made the entire process smooth and a pleasure to do business with. The finance department was also extremely professional and easy to work with on my bridge loan and vehicle closing. This is my third Audi and first from Audi Chandler (formerly Audi Scottsdale). I would definitely do business with this dealership again and work with Greg Goodavish on the purchase of a new or used vehicle here. Thanks! read more

Lou and Dustin were great to work with. This was one of the easiest car purchases I have ever made. Lou sent me cars via email that he thought would fit what I was looking for and set an appointment around my schedule (Christmas Eve) to view the vehicles. Dustin did a great job showing me the cars and went out of his way to deliver the car to my wife. Thanks to the entire team that made this purchase so easy...no BS and always friendly and helpful. read more

Audi Chandler - New Q8 - Car Dealers Near Me - Chandler, Arizona

I just came here with my friend who had to get his car checked for something really quick. Pros: +Attendant was quick, responsive and nice. +Wait was short (it was an easy task). +Waiting room is nice - complementary water, coffee/teas. Magazines and television for entertainment. +There is free wifi. Cons: - Waiting room is a little small (probably sits around 6-10). - I would like it more spacious and open. read more

I got my new whip from Audi Chandler! After visiting other dealers and receiving not-so-pleasant treatment, I put my car buying on hold. While shopping in Chandler, I decided to visit Audi Chandler. I was immediately approached by Clark Smith. Clark is an awesome saleman; very polite and professional at all times. I did not feel pressured or hurried while working with him. This man went out of his way physically combing through inventory to find that perfect vehicle for me. (Must have this and not that. Must be a shade lighter then this, but not as dark as that...you know how it is... Mind you, it was in the deadly heat of July, and Clark walked the lots trying to pluck that just-right vehicle. And that he did! I test drove several vehicles before making my choice (talk about a patient man!). After the wheeling was done and it was time for serious dealing, James Brown, the sales manager came through. All and all, when the ink hit the paper, I felt good! The team members that I came in contact with at Audi Chandler were so inviting; very friendly. The dealership was clean and well organized with the the last model vehicles on the inside. I highly recomment Audi Chandler to anyone looking to purchase a new vehicle. See Clark! I love my car. It's load with everything that I requested and more! And I am forever grateful for the positive car buying experience that I received at Audi Chandler. Thank you Clark, James, and the team at Audi Chandler!!!! read more

Took my car in for minor repairs and recalls a few times mainly because Audi Chandler was the closest option for my Audi. I was provided quotes for cautionary repairs that Audi recommended. $860 for front brakes. Luckily, Audi Gilbert had opened by this time and I took my car there for a quote to compare. Under $400 for that same service. Not sure if the extreme difference was a result of Audi Chandler's repair shop being run by Penske instead of Audi or stereotypical auto repair price gauging by their management but being a full magnitude off on price for a regular simple repair is not a good look..... One positive, Nick, an account manager, was helpful in the services department but it took three tries with lazy, clueless employees before I was transferred to Nick handling my account. I'm giving him the benefit of the doubt the quote variances weren't his fault directly.... When it comes to repairs, skip Audi Chandler. Go to the new Audi Gilbert for your repairs. read more

I went to Audi Chandler after a not so great experience with Audi North Scottsdale. I arrived minutes before they closed, not knowing and Tara was more then happy to help me out. Everyone here was professional, seem to work great as a team and made my overall dreadful thoughts of having to buy a new car a much better experience. I appreciated their communication, whether it was over email and/or text. They valued my time and made the final part of the paperwork process seamless and quick. Thank you - Tara, Lou and Clark for an exceptional experience. read more

Sherrie in service was exemplary. I had a hood lift strut that would hold for about 10 secs and slowly let the hood drop on my 2011 Audi. No problem, got a next day appointment a sweet loaner 2015 A3 and even accommodated my wish for an early oil change. Smooth all the way around, no time off work for me and the service dept did more than expected; brake wear measured and the car detailed inside and out ( it was really dirty). This was my first venture away from my old dealer at Audi N Scottsdale and Audi Chandler was quite a step up - especially in the detailing dept. Thank you read more

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I purchased a used 2018 Audi A7 at this location at the end of December 2019. My experience was a little mixed but by the end of the process, with the intervention of the GM, I am fully satisfied and can highly recommend this dealership. The car buying process was easy, no hassle or aggressive sales people, buying at the end of the year I got a great deal on the car. After I got it home I noticed that the back shelf (privacy shelf for the trunk) was missing; and then after cleaning my car for the first time, one of the back seat carpet mats was also missing. I informed my sales representative and he said that those items were missing when it was traded in and that it would not be covered by the dealership. So I requested that a full list of missing items be disclosed to me so I could know if it was missing or if the dealership misplaced them when detailing the car. This was unanswered for over a week and this was really the main roadblock which soured the experience. So I email directly the GM, Aaron Enriquez, who replied within 20 minutes to apologize for the lack of communication. After understanding the issues Aaron provided the cover and mat for free since it wasn't disclosed at the time of purchase. He called me to schedule a time to pick it up and even offered to fill my gas tank up when I did. Now the free fill up is something that he didn't need to do, but that small gesture shows his commitment and understanding of outstanding customer service. You might wonder even after my experience why I'm giving the full 5-stars and not 4. Its because I really believe that if you are in the right then this General Manager, and hence the dealership, will do the right thing to gain your loyalty. To me that's the end all, does the leadership at the top care; and in this case, the GM very much cares to do the right thing. And that's always a place you want to recommend to the next customer. read more

The staff members at Audi Chandler are some of the friendliest I've interacted with, from the salespeople to the financing department. I'd been kicking around the idea of getting an Audi as we needed to trade up from my compact hatchback to a car that can transport more than 2 people comfortably. I was interested in an A4 or an A5, and knew that Audi Chandler had a manual transmission A4 on the lot. I walked in on a Friday with about 15-20 minutes of free time before dinner and worked with Jorge to take a look at the interior and exterior of the two models. Before I left, I told Jorge that I would likely be back in on Saturday or Sunday for a test drive and he didn't pressure me at all. I came back on Sunday and worked with Adora (turns out, Jorge wasn't working that day) and she let me test drive the manual A4 as well as an automatic A4 with no problems. I wasn't expecting to walk out on Sunday with an Audi, but Adora worked with me to get the deal I was looking for and that was that. The whole process was pretty painless and I really didn't feel pressured, cornered, intimidated, uncomfortable, etc. throughout the better part of my afternoon. Nobody likes to spend the whole day at the dealership, but if I had to choose one, this would be a good choice. read more

I recently purchased a 2015 A6 from the Audi Chandler dealership and am very happy with the whole process. The saleswoman Adora was not pushy and awesome to work with me on pricing. I spent about 3 hours there on a Friday night (time well spent) and was finally able to make a deal. They also worked with me on dropping off my previous lease and taking care of the whole lease drop off process. Appreciate Adora and team for working with me on the purchase. Will be doing more business here in the future. read more

Service center review - I have an Audi that is on that edge of trading in versus getting fixed. So I brought it in to get it diagnosed and all they did was put a computer on it to check the engine light. It costed me $200 for $170 worth of labor and $20 of supplies and parts and tax. I decided to do a trade in instead of labor so no service was done on the car. I asked how many hours of labor was included in a diagnostic or what their hourly rate is and they couldn't say. I tried to return the car early and they wouldn't do that. I asked what supplies and parts were installed and they said the mechanics using their tools. What is the difference between labor and supplies and parts and they couldn't tell me so they were double dipping in costs at a percentage of the overall cost. read more

No one enjoys going car shopping. Seriously, give your friend the choice of helping you move and helping you buy a car and most will chose helping you move. The experience I had at Audi Chandler made me want to buy a car from them AND help THEM move. I called about a used car they had advertised and spoke to Clark Smith. Unfortunately by the time I dragged myself off the couch he was assisting another client but made sure I was taken care of by another sales associate. There was no aggression with me being his lead, he made sure my time was being valued. My test drive was comfortable, I was allowed to take the car on the freeway as well as on city roads. When we returned, everything was no pressure. The sales manager James came and spoke to me about my options. There were some mechanical issues with the car which he outlined how they would fix and warranty. He also advised me on the sale/trade in of my current car as if I was a friend instead of someone being sold. Although I did not purchase my car from Audi Chandler, I would definitely recommend them to anyone looking for a new or pre-owned car, or anyone who wants to be treated like a person and not a sale. Hopefully they don't hit me up on that offer to help them move.... read more

Most difficult experience in finance with Jack! No assistance with cancellation or gap coverage. A true nightmare.

The dealer did reach out to me suggesting a desire to resolve the issue. It looks good on review sites for the reviewed company to respond and that's what they did. However, they weren't actually interested in solving any issues. They were only interested in explaining their position yet again as if that's going to make things better. My advice is to avoid any company that refuses to honor their warranty. read more

It was an absolute pleasure working with Jessie Becktell on the purchase of my pre-owned 2018 BMW M3 Competition. This was my first time purchasing a car from an out-of-state dealer, sight-unseen. It turned out to be the best car buying experience ever, by a country mile. From my initial inquiry about the car, to setting up the pre-purchase inspection, sending me walk-around videos of the car, getting docs overnighted/notarized, then getting the car fully sorted prior to transport (new tires, alignment, getting rock chips professionally touched-up), and arranging enclosed carrier transportation from AZ to WA with a reputable company, Jessie was on-it from the get-go. No detail was overlooked. The car arrived in Seattle on-time and in mint condition as described. Jessie is a true professional, a real asset to his company, and the automotive industry as a whole. He's the man to go see for any of your new or pre-owned vehicle needs. read more

Audi Chandler - My beautiful "new-to-me" BMW M3 Competition! - Car Dealers Near Me - Chandler, Arizona

Parrish Flores was the sales associate I was paired up with. From start to finish he was very knowledgeable, courteous, and professional. I highly recommend going to Parrish for your car needs as he is quick to respond and looks out for his customers. Jack from Finance was great as well and handled the paperwork quickly so we could get on our way. Thank you Parrish and Jack for a great car buying experience. read more

Gabriel Amaya gave me an exceptional introduction to Audi Chandler with my initial appointment for my new-to-me A5. When we had a scheduling mishap, Gabe added additional area to my clear bra order at no charge. The bra was installed perfectly and is almost invisible on my Monterrey Grey car. He instantly accommodated me when I decided to tint my windows at the very last minute. The tinting was nothing short of artistry; the precision was remarkable. I also wanted a small area buffed out due to water spots from a sprinkler. The manager of that department was not satisfied with the result. Gabe called and offered a full car super triple polishing for a reduced price. Wow, thanks to that discriminating manager I can see middle earth when looking at the hood and will ask for this again! A terrific experience. read more

I have been a customer with Audi for 9 years, leasing with them every 3 years. My Audi was up in the next month so I went to Chandler looking for a new lease. It was their sale weekend so I thought I would get a good deal but the deals were not all that great. They were not willing to work with me at all. Due to the poor customer service and them letting me walk away, I got a car next door at BMW Chapman. They were willing to work with my budget and get me into a car that fit what I wanted. I was so disappointed with my experience with this dealer. read more

I'm not sure I am qualified to explain why you should buy an AUDI vs another brand of vehicle. For me, it basically came down to my 5 year old who said "this car is cool...because I say it's cool" That being said, if you are in the market for an AUDI, give these guys at Audi Chandler a shot. Even if you gotta take a bit of a ride to get there. I have to say that I was probably a very difficult customer. I think we must've cancelled, at least two, appointments with these guys, before we finally got over there. Additionally, my wife and I were not in agreement as to which brand of vehicle to purchase, so we went back a total of 5 times before we finally ended up purchasing the vehicle. Hats off to Kevin, Lou, and Chris over there, who were very attentive and patient. They kept an open line of communication that was appropriate while not being "pushy". Also, the finance guy, Mike, was great. I think he could tell that we were emotionally spent and didn't over sell the extra "add on" warranties, like some other dealerships. read more

Went in to a 9:30 appointment with Clark only for Clark to be 12 minutes late. I wasnt treated with respect nor shown what I could do with my open budget. Was quoted $671 for a 2019 lease. I took my business today to BMW and was treated with respect and helped with every step of the way. Audi lost a sale today read more

I purchased a car at Audi Chandler on 11/11/17 . From beginning to end the staff gives you the red carpet treatment with no pressure . Thank you to my salesman KEVIN GRAY who made the whole experience painless. He was very professional and personable at the same time , addressed all questions and concerns. The finance officer Mike Jefferson was very good as well. He ran my credit and was up front and honest with all the numbers. He gave me a very low interest rate that corresponded to my credit score. Thank you Audi Chandler , Craig read more

I am new to the Audi family and needed the vehicle checked over and had issues with the convertible top. After over a week of being told that they were waiting for parts, got the car back. Was able to get the top down but could not get it back up! I was hopeful that taking it to the dealership that things would be fixed right. I was wrong. The car was also returned dirty. Going to speak with service manager since Kyle failed to do his job. Will update soon... read more

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Worst experience I've ever encountered at a dealership. My son and I weren't greeted or welcomed by a single soul at the dealership and when we walked inside there were about 4 employees inside sitting around, not a single customer. When approached by a salesman (didn't catch his name as I was incredibly flustered by the feeling I had right away), I asked to test drive one of the vehicles on the lot and was instantly addressed with they don't typically allow test drives without completion of a credit app. I proceeded to share that my husband and I were in the process of comparing the Audi to the BMW and Mercedes, and would be paying cash once we decided which vehicle best meets our needs. He then agreed to allow for a test drive. He met me at the vehicle and proceeded to speak to me in a belittling manner, told me that the kind of people who buy those types of vehicles don't like to buy them with a lot of miles, so he'd let me drive it around the parking lot. I shut down at that point and asked him if he was speaking to me in such a manner because he knew he wouldn't have my money in hand that very moment and he responded with "it's a management thing". Well, if that's the case, I highly recommend the management review their standards for excellence when it comes to customer service. I informed him that I was no longer interested in a test drive and I'll take my business elsewhere. To the gentleman who made me feel like an unworthy piece of crap, I'd like you know know that I have a graduate degree, an 850 credit score, and make more than enough money to purchase any of the vehicles on your lot, so I'd suggest you made a mistake by blatantly judging a book by its cover. My business will be going to BMW or Mercedes, as they've treated me with the utmost respect. read more

I bought my used car here and I'm pretty satisfied with the transaction. No pressure and no haggling with the sales. I was in and out in less than 4 hours. Although I wanted to be done in 2 hours, somehow they have to process paperwork for 2 additional hours. Kevin Gray was my salesman; very courteous and professional. I'm not a big fan of buying a car from a dealer salesman because I hate haggling but Kevin did not do that. He was there to help me with the smooth processing; showed me the car, gave me time to inspect the car - pop the hood, check under car, etc., Test drive it, provided paperwork for items he can't answer, and lastly helped me with paperwork and payment. I didn't give 5 stars because my goal was to complete the transaction between 2 to 3hours timeframe. I did the research about the vehicle, I know what I wanted, and came ready with my own financing. So in my expectation, 2- 3 hours to purchase a vehicle should be sufficient time. Overall though, I'm very satisfied with the experience. I'd highly recommend this place if you are buying a vehicle. Tip: know what you want, bring your own financing if you can, and do your research the vehicle you are purchasing. read more

Great service, went in for a car detail and the service department advised me my car was still under warranty and servicing was needed which they did before my car detail, and gave me a loaner in the meantime. Detailing needed more time and work than originally planned as it needed a clay bar taken to it. They did this complimentary without extra charges. Forgot to add a quarter tank of gas to the loaner before returning and they told me not to worry about it. Will certainly be retuning to them for all my car needs, they have my business. read more