We dropped in one Saturday morning to test drive a Q7 and planned to visit a couple other dealerships to drive competitors. 3 hours later we'd driven the 3.0 & 2.0 versions, worked with the finance guy (Shawn), & had our car picked out. Never made it to the competitors to drive anything else once our sales rep (Aziz) shared with us that they could get us out of our current BMW lease early. Great service...no pressure, just informed & pleasant to work with. read more

My wife and I had a pleasant experience as we bought our first (used) car. We had just come from a previous dealer where a couple of salesmen asked my wife and I if we were students. We are both in our 30s, so while the question was somewhat flattering, we also felt that we weren't being taken seriously. Tony Muirhead treated us respectfully from the start, and our age / appearance never seemed to be an issue. In addition, car salesmen have a reputation as being overly talkative and wily. I appreciated how Tony was great at getting to the point (not in an unfriendly way!), and only saying what was necessary. We walked in with no appointment and were able to test drove a couple of cars with no fuss. (Tip: we were able to test drive a car from Rick Case Kia right next door. A Rick Case salesman may be able to sell you a car from any Rick Case dealership, so be sure to ask). My wife and I don't have much of a credit history as we recently moved to the US from abroad. The finance manager, Collin Bramlett, was very helpful in finding us an institution to finance our car as he also gave us tips on how to build up our credit. My one complaint is that we had to wait some time between deciding we wanted the car and sitting down to work out payment. There were only a couple of finance managers working and a few people waiting head of us. If we had been informed that we had to wait over an hour, we could have gotten a quick bite to eat or explore the area. Overall, we are happy with our experience and our car. I would gladly return to purchase my next automobile. read more

I've purchased two vehicles from Gwinnett Audi. Both experiences were good. My second purchase took place in March 2016 and was a little more complex as I had two cars to trade in (long story). Marlene was my salesperson and she was great. She explained everything to me and kept me updated throughout the process. She even checked on me a couple of times after the sale to make sure I was happy and to answer questions. The finance department could use some work. There are two people working in this department. With Saturdays being so busy, you should expect to wait in line to get into an office to actually purchase the vehicle. I also had to return to the dealership to sign a couple of documents a week after purchasing my vehicle. This was pretty annoying as the dealership is about 20 miles one way from my house. I don't use their service department as there is a dealership closer to my house so I can't speak to that part of the Gwinnett Audi. Customer parking is not plentiful. If you don't arrive in the morning on a Saturday, you may have to circle the parking lot or park in the lot behind the dealership that is a decent walk from the customer area. read more

Please make sure you check everything your salesperson says that are features on your car .I believed my salesperson and was told it had Siri Radio and automatic key less entry .He repeated over and over this to be a fact and I signed and later found put it did not have the Siri Radio or key less remote entry .I truly thought that you had to be a member of Siri for it to come thru but that the car came with it .Also I was rushed thru trying to learn how to operate and it wasn't a experience I wish anyone to have.I called the general manager and they did nothing to assist me . read more

I had an awesome experience with Audi Gwinnett. I worked with Salesman Shawn Samuda. He was very patient with me In finding the vehicle that I felt was most suited for me. I also worked with sales manager Neal Davis and they were able to work out a deal that worked for me and my budget! BEST CAR PURCHASING EXPERIENCE IVE EVER HAD!!! THANK YOU! read more

There unproffessional with the way the handle the phone you would think such a luxury brand would have somebody designated to answer the phone. I've been calling trying to check on the status of my car since my Technician failed to call me and tell me if it will be done today like he recently told me which is inconveniencing me because i Gave back my rental today because of that assumption. It's simple 5 year old communication smh. read more

When I purchased my car in 2013 the experience was great. Now, I can not get anyone EVER to answer the phone. Not in sales, not in service, not in financing. Every time I call the phones seem to be down, or no one ever returns your calls. I've even asked the Audi Headquaters to help me schedule service. Their phones are continually not working and it makes me wonder what exactly is going on over there. TERRIBLE way to represent the Audi brand of "service" and "modern." Go someplace else - Jim Ellis has GREAT customer service. read more

This must be the one and only time when buying a car did not feel like a visit to a dentist. I appreciate the hassle-free experience and look forward to an upgrade soon. read more

This dealership is world class. I was really impressed with the excellent customer service provided to me during my recent purchase. I drove all the way from Chicago to buy the 2016 Audi SQ5. Mounir Barhoumi made this transaction so easy. Very friendly individual who goes above and beyond to make his customers happy. Thank You Mounir for outstanding service. Will definitely buy my next Audi from Audi Gwinnett. Thanks to Luka Vujnovic for accepting my offer. I am very happy with the purchase. Omer read more

My fiance and I went to Audi Gwinnett to check out the Q5. I was just supposed to be looking and "shopping around" for the SUV that would best fit my budget and needs. Aziz was super helpful in showing us what Audi had to offer. Typically when you go to a dealership, you are met with overly aggressive sales people. Aziz was the complete opposite. He was patient, kind, and NOT aggressive. We fell in love with the Q5 after a test drive and planned to go to other dealerships to continue shopping with the Q5 being a high possible. We left Audi and went to another dealership down the road. We were there for all of 5 minutes before we decided to head right back to Audi to get the Q5. Aziz was able to keep me in the price range I was comfortable with. Thanks to him and my excellent credit score, I was able to leave that day with a beautiful Q5! I highly recommend this location. Everyone was pleasant and helpful including the finance manager. Thanks for all your help Aziz! We will return for my fiancé's A7 in a few years ;) read more

I had an excellent experience here buying my first car. My sales rep was Willy and he helped answer any questions we had. Had a very good experience with this dealership and would highly recommend asking for Willy when finding the perfect Audi! read more

No hard sells, no giant, intimidating showroom. Well-versed associates and well-priced, well taken care of cars. Thanks to Tony for all of his help, including the follow-up to make sure I'm enjoying the car. read more

I had an absolutely horrible experience at Audi Gwinnett. It took five hours for me to end up getting take advantage of and lied to. The Sales staff and even the General Sales Manager encourage customers to lie on the survey. I have an email from the General Sales Manager that will back this statement up. If anyone would like to see my sales contract, please email me at baileysrags@gmail.com or call me at 404-904-0706. I am 65 and have been taken advantage of. Make sure if you are going to this dealership that you do your homework before leaving because I have run into nothing except dishonest staff members. I have sent emails to the headquarters plus I plan on contacting my Attorney General and the Consumer Protection Division. Regards, Rosetta Bailey Rosetta Bailey read more

I took my car into Audi dealership in Duluth GA on 1/7/19 for service, however my spouse noticed that they did not put enough oil in my car, which was the reason I brought the vehicle in to have a oil service for my 10.000 miles inspection that was due, which I paid over 200.00 to have done, and they did not refill my windshield fluid, that was part of the service. My spouse had to take my vehicle back to the AUDI dealership on 1/15/2019 to have the remaining oil added. I'm very unhappy with the service rendered to my 2014 S5 AUDI on 1/7/19 read more

Beware of this dealership!! 2 days after servicing with them I realized my trunk door wasn't closing right. A few days later the top section came undone and a bracket fell out. I took it back to them and was quoted $1900 to get it fixed. Shocked by the price tag for such a seemingly minor fix, I took it to a regular autobody shop for a second opinion. First thing the mechanic says, "Why did you unplug the motor sensor?" I was't even aware there was one. He checks some more and finds a bolt had also intentionally been removed. Mind you, i didnt share the car had recently been serviced or where. They fixed it in less than 10 mins. The mechanic then asks if the car had been worked on recently and when I said Audi Gwinnett he shook his head and said "No! No! No! I would advice you go anywhere but there!" And guess what, I'm taking his advice because vibes dont lie! I've never had an issue with my trunk door in the last 5yrs until my last service with Audi Gwinett. They definitely are super friendly and professional so you'll never suspect a thing! If you've had success with them all good, but now you know so Customer Beware! read more

Not even sure where to begin. Here goes: Issue # 1 : I own a 2013 A6. One would expect that I would get an equivalent sized loaner when servicing my car here. In almost 3 years of visiting here (not going to set foot in there again in case you're wondering), I always get a much smaller A3 or A4 and a whole bunch of excuses of why they don't have anything readily available that they could be providing as courtesy to me as loaner while they service my A6. When I pointed out to the service agent (David Rodriguez) that there is better car (equivalent/better than mine) sitting out there that perhaps they could give me as loaner, he said it is reserved for someone with an R8. In other words, they could reserve a car for someone with an R8 but they could not reserve an A6 for me even though they knew I was coming in 2 weeks ago ! Issue # 2 : I had made an appointment almost 2 weeks prior to visiting them for the said service. Despite of that, they did not even start work on my car until end of day 2 or probably day 3. Issue # 3 : THE BIG ONE - I have extended warranty on my A6 from Fidelity Warranty Services, LLC (Don't even get me started on those people. That is a whole different review). It took Audi Gwinnett almost an additional 3 days to get with the warranty adjustor for an inspection. Only to be told later that the claim had been denied. After being bounced by both parties, I ended up talking to the manager (Josh) at Audi Gwinnett, hoping for a resolution and some kind of way to make this move forward. He had the audacity to tell me to bring back the loaner and take my car back with no regard for my situation. He pointed out that it was not in their best interest to move forward with this claim and refused to do any repairs. In the end, I wasted a week with no repairs done for 2 of my complaints. Now I have to look for another service shop who can help me. The only reason I had been going here was due to the convenience of being very close to me. But I will now choose to go to the North Atlanta Audi although that is almost an hour away from my house. I am forced to even give them 1 star since the system has no option of putting in 0 stars to my knowledge. read more

I had a good experience the day I got my car. It all changed after that. I was a first time "buyer" and had never been through the experience before. I leaned heavily on the dealership to help me navigate. My mistake. Not only did they tell me my first payment was paid for by them but they also neglected to tell me that it started on the day I got the car. This was never discussed with the Sales person or the Finance Manager. I did this on black Friday and they kept telling me that my first payment would not be until the new year. I asked multiple times about payment so I would be sure to be on top of this (as I always am with payments). To my surprise, I was hit with a late payment notice and cost penalties associated with this in January. I reached out to the dealership immediately. For an entire week, I tried to get someone to help. I spoke to the finance manager I worked with (told me he would be sure to follow up), I reached out to the Director of finance (never followed up after 4 attempts to reach him), I spoke with a few people that answered the phone and it never went anywhere. All of the people I spoke with promised to call back. After initiating the calls each day, some days multiple times, I have still yet to have someone call me back. They clearly do not value customer service here. read more

I can't say enough of the level of quality expertise I received from my sales person Marco Neal

I had the absolute best experience here! Toni is an amazing salesman and Tracy in financing is great too. They helped put me in my dream car for the perfect price! I would definitely recommend Audi of Gwinnett! read more

We got our Q7 checked for a leak and work was done on it but 2 weeks later the leak came back strong than ever . We took the car back and they wanted to charge more than the first time for the same thing. I tried to speak to the manager but he started to play game of disappearance. We waited over half hour this busy man never showed up. Finally we decided that we will take it to the court: this is a ripoff. Pure racketeering. read more

Awful service experience. Service reps do not call back. Have to go there directly to get somebody to look at my issue. After paying to replace a faulty module (which they claim they did) same issue reappeared again. I've been at this service center at least 4 times in the past 2 months. They also did a service and nobody even bothered opening a hood and telling me that hood hydraulic strut is busted?? Common! They also do not bother changing oil nut washers. I know for sure cause I change oil in between cycles myself with copper washers and Audi uses cheaper aluminum ones. I can only guess how they change oil. Last time I had so many issues with car/service when I had a Ford... Very unreliable. Look somewhere else. read more

I usually never write negative reviews or reviews in general but after many calls and visits to this dealership I'm a little fed up. There have been several times where I called about my license plate and the phone would either never be picked up or I would get hung up on. When purchasing my car, I was given the option to have my license plate delivered to my home address (out of state) or to the dealership. I chose the dealership and I still had to pay $500 extra!! The license plate never arrived at the dealership, I had to get my busy parents to bring it to me 4 hours away! I also called several times about the cord that was suppose to come with the car for your phone, but I never received it. I was told to call back the next day many times and when I finally got the ok to come in, the person over the phone was incredibly rude! He made me take down his phone number and when I tried repeating it back to him to make sure it was right, he kept interrupting me. And when I tried to politely say goodbye, I was hung up on mid sentence! I've never had a more frustrating experience and this is unexpected for a luxury car dealership as well. Just go to carmax or another store because this one is not it! read more

Thanks to Tony Muirhead my experience was quick and yo the point. I purchased a 08 Acura MDX. Love my new purchase! And it came with ease! Thanks Tony! This was far most the best car buying experience ever! read more

This is an update of my review from TWENTY THREE DAYS AGO when rick case audi responded saying they would love to make things right and speak with me about my experience... apparently the only person with the power to do so is Dan praznick the GM who has only called me once in two months while I was working and when called back he didn't answer and still hasn't felt the need to return my calls to discuss my mistreatment by his entire dealership. How is it possible that one man in all of audi corporate or rick case is the ONLY MAN that has the power to hear the concerns of a customer and right a wrong of mistreatment that occurred from the purchase of a car through the Maintenance department and even allows their employees to drive customers cars home over night without their consent! This dealership is something else. read more

Had a great experience here purchasing my new Audi! I met with Julia C and she made the process very easy for me. She was extremely patient and helpful and showed us all of our options for the price i wanted to pay. I left with the car the same day with no issues. read more

Had a generally good experience with the sales process, but then the unscrupulous aspects of completing "back office" paperwork left a terribly bad impression. The dealer charges $699 in dealer fees (in addition to tax, tag, and title fees) yet forces the customer to wait for the dealer to send paperwork for the customer to take to a local tag office (to buy the license plate)! This is a dealer policy and not a State policy - every other new and used (from carmax even) car dealer I have ever worked with completes the paperwork and titling process such that the license plate is mailed to the customer. The sales manager offered some infuriating explanation about fraud prevention as to why the dealer does this with tags, when in reality it just saves the dealer from the responsibility. Also, there were aspects of the paperwork that were inaccurate such that even the payment made my check was not reflected and no receipt for payment was provided. The dealer also makes customers sign an Arbitration Agreement, clearly making it more difficult for the customer if issues arise with the dealer. Other Audi dealers in the Atlanta area have more customer-friendly policies in place. It is a shame Rick Case closes a deal like this because it puts a very bad taste in a customers mouth and creates inability to trust the dealer overall. read more

I had a great experience at Audi Gwinnett. It was a recall service appointment and they took me on time and the estimated repair time was right on the money. I liked how they sent me a video from the service technician that my car was good to go. I will definitely go back there for future service. I will never go back to Audi North Atlanta. They were awful to work with. read more

THE EXPERIENCE NOT THE PEOPLE I am not sure that this level of experience is different than any other dealership. I have been purchasing cars (new always) for almost 5 decades, nothing changes. Why should anything take HOURS --AFTER YOU DECIDE WHAT YOU WANT??? This could be one of the key questions of our time! The companyt that can start a clock for say 45 minutes from the time you decide what you want, to getting you behind the wheel and on your way home will WIN.... unfortunately this will/may never happen.... WHY? Because they do not have to go through this.... The sales team is fine. They are helpful, soft spoken and very informative. The cars are great!... why else would you be there? Personally i would fire the entire opperations team... they cannot undertand the public. Thier saving grace is that ALL dealers are the same. Buy an Audi, Go To Gwinnett, take a long breath and know it is going to be painful! read more

Got a brand new 2020 q7 and the engine light came on 2nd day smh. The paint is also chipped on my door and a rim is scratched. And the dealership barely had on mask. read more

This dealership constantly fails to meet customer service. Do not buy a car from here and expect to be taken care of after the sale. Service advisers are rude, we get it you hate your job. Don't advertise that you will have a loaner car available for when my car needs servicing and then come up short every time. Go buy from Audi North Atlanta!! read more

Buyer beware. Bought a Certified Audi Q5 online. From start to finish, the entire sales process was a disaster. First of all, note that no employees or phone numbers of employees are listed on Website. By contrast, everyone at Audi Atlanta has their picture and contact info online. When the car was delivered, the driver attempted to charge me an additional $1500 over the negotiated price (not the delivery charge). I told him to take it back to Atlanta. Then I noticed later that the dust cover over the engine was missing. Took 2 months and dozens of phone calls to (salesman) to correct. After 2 months, I still hadn't received titling paperwork. No response from dealership. Finally called Audi of America customer service and I got the used car manager to call me . The titling paperwork had been sent to the wrong county DMV office. Da? The worst nightmare ever. read more

I have had the worst experience with the service department. They are all about sales but not service. I purchased my car from this location and have left messages with promises for a response and never got one. I've had a recall and was told they did not have the fix for it. Yet the Roswell location was immediately ready to help. I also purchased an expensive warrant only to be told I am responsible to contact the warranty company. Will Audi fix it? No idea. Warning if you are expecting service for you vehicle do not purchase your Audi from this location! read more

Audi Gwinnett sold me a range rover evoque with a busted turbo engine. They reset the computer so that the engine light would not come on during the test drive and the very next morning when I woke up to go to work the car would not drive and the engine light was on. I communicated with David, Marco, Tracy, Saud, Johnathan and Mark for 5 weeks trying to get the car either fixed or returned. I thought the worst part of this deal would be the fact that they tried to sneak in $1800 in fees on the vehicle when I arrived to purchase it but I was in for a surprise. Mind you I paid to travel into GA from out of state to purchase this car; this was the worse experience of my life. I had to hire multiple attorneys, pay to have the car evaluated at Land Rover, call my bank and beg them not to pay the dealership for a lemon etc. etc. I lost $$ behind this and Audi even hired some random guy pretending to be a police officer to call and threaten to vandalize my car if I don't return it to Audi on my dime. read more

Find another Audi dealership. We spent 5 hours here with a 3 year old, and they wrote up the deal on the wrong car. I don't know if it was a scam or just plain incompetence, but whatever it was it screwed me out of my purchase. After we had agreed upon a price and were meeting with the finance manager, I noticed they had the wrong car on the deal. I bring this up and then the sales manager sends in our sales person to say they can't do that deal. We then asked to speak to the sales manager (who claimed to be the general manager, but we later found out he wasn't), and he tried talking us in to the car at a higher price than we had agreed to. All we got was "I'm sorry, we messed up" and nothing was done to try to repair the relationship. I will never do business with this dealership and I recommend you don't either. We even spoke with the general manager the next day, and he didn't even want to hear the story of what happened. What ever happened to customer service?? Especially when you're looking to spend $40,000 on a new car. read more

Took my car to get the water pump replaced under the extended water pump warranty , the "mechanic" (Ray) lied about my car having a Valve cover leak so they could void my warranty and so I could pay out of my pocket so he can get more money from commission, I took it to three different mechanics after and they checked and of course there was no leak, I tried to speak with Josh Campbell over this issue and everytime I called he ignored my calls till this day I never received a call back from him, DO NOT SPEAK WITH DAVID RODRIGUEZ IF U WANT SOMETHING TAKEN CARE OF THE GUY IS A PURE LIAR!!' He didn't even hand me my keys before leaving to lunch after I waited for an hour I had to ask someone to give me my keys, they never washed my car after the promised they would after charging me 150$ to do a inspection when In the agreement said it was 0$ charge . Won't be coming back here ever again, VISIT A DIFFERENT PLACE THESE PEOPLE ARE BAD BUSINESS & WASTE OF TIME read more

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Margarita Provided us with excellent customer care, greeted us with a great smile. Very informative and helped guide us towards the service department with no hesitation. read more

I purchased an A5 Convertible from this dealership in 2015 and from the beginning I was not satisfied with the salesperson who broke a promise on a small issue. The lack of service after the sale caused me to go elsewhere to have my maintenance taken care of. Then to add to these issues from Gwinnett Audi today I received an email from them stating that my "lease was almost up". The email was a total lie and when I called the dealership I spoke to Dale who is a manager there. When I mentioned the letter and how inaccurate it was because I did not lease my car I bought it. His response was first, "Is there anything I can do to help you with your A5?" NO! When I again stated that the email was false information and that this was not appropriate his response was, " If it doesn't apply to you just disregard it." WHAT? How about you not send out emails that are not correct. If the dealership was looking for new business why not try the honest approach and send out an email asking if I was interested in upgrading or even selling my car not some B.S. about a lease expiring when there was no such thing. I am just so tired of all the games these businesses play with consumers. I can promise you that Gwinnett Audi has lost my business and anyone else I can tell about it this is unacceptable. read more

Tried for months to get a airbag recall part ordered. Have thought I ordered twice and they say they will call when part is in. This was months ago. Now can't get them to answer the phone. Corporate just said try another dealer. read more

I hate purchasing a new car because I hate dealing with sales people. I called today and requested for an appointment to test drive the Q3. The sales woman I spoke with said she does now work on Thursday but will call me back in 30 minutes with a confirmed appointment with one of her associates. I never got a call. Called back in the evening to get an appointment and received the same "I'll call you back in 30 minutes..." Two strikes and you're out. I'll take my business somewhere else. read more

My review is only based on purchasing a used car from them. The salesman was nice and showed us around but he really had an easy job considering I had researched this vehicle and was very interested in it already and knew it's background. They negotiated the price with us and went down a little bit to where I was satisfied with the final price. So this was fairly easy and this dealership has good prices already listed on their used cars and the used cars here are a smaller but better quality of cars. I assume the majority are trade ins from people that are purchasing a new audi. Other than that my main quirk was that our salesman did not perform an emissions test on the car before letting us have it (need it to get a temporary tag). They said they would reimburse me the cost of the test but I have sent them the receipt and they have not done anything. I contacted my salesman twice and he said he would work on it. It's been 30 days. If they reimburse me for that I will update my review and give them 4 stars because everything went smooth except for this. I know it's only $20 but if they say they will do something and don't, that says something about the whole dealership. Edit: They finally sent me my $20. It only took over a month but maybe that was mostly dealership time. read more