I had a wonderful experience working with Rich Yam at Audi Marietta. From the moment I arrived, Rich was welcoming, attentive, and incredibly knowledgeable. He took the time and made the entire process feel smooth and stress free. Rich communicated clearly, answered every question with patience, and never made me feel rushed or pressured. His professionalism and friendly demeanor truly set him apart. It's clear he cares about his customers and takes pride in helping them find the right vehicle. If you're looking for a sales representative who is honest, personable, and committed to exceptional service, I highly recommend Rich Yam. He made my car buying experience genuinely enjoyable. read more

Having been here before and bought a car along with multiple other purchases from the same family of dealers, 6x, prior to this service has been good. I inquired on a vehicle a few weeks prior. I also work 2 full time jobs. I spoke with a member on Friday 29 May and laid out very directly what I was looking for and asked for a price comparison on buying/ leasing as the model is a 2025, the current incentives and my personal situation. Seems fair enough no? I also annotated my preferred method is email. They blew up my phone within a few minutes which has to be one of the most annoying things around. I let that pass. He asked for info on my current car and that I email the VIN. I did this promptly following our call. The next day I received an email that gave me a basic value (fine) and simply said; $3500 down and 12000 miles. Pretty sure that's not anywhere close to what was discussed. No monthly payment. No info on the incentives Audi offered etc. It's shady car salesman tactics. Again. I was very direct. I was clear from the start about what I was looking for. Once I got back that email, I opted to just look elsewhere... until I got another email asking if I got the email with information. I again clearly articulated the position and in reply got the attached email back. Clearly not meant for me. Unprofessional and seems like my buying days with this dealer are over. When the New Car Sales Manager sends an email to you that was meant for someone else and lies about the experience well enough said. read more

Audi Marietta - Here's the email from the Manager himself... - Auto Repair Near Me - Marietta, Georgia

I had a very disappointing experience with Jim Ellis Audi Marietta. I rented a car through them after they specifically agreed they would match what the insurance covered. However, when it came time to settle the bill, they charged me more than what insurance paid, leaving me to cover the difference out of pocket. This was never clearly communicated upfront, and it felt very misleading. What was agreed in writing did not align with the final charges, and it felt like a bait-and-switch situation If I had known this from the beginning, I would have gone elsewhere. Be careful if you're considering renting from here-- they will tell you what you want to hear then change their word to get more money. I would not recommend them based on my experience. read more

Service was performed as described and scheduled. Excellent and Professional. David Kim is the best service adviser. read more

I would NOT recommend getting a car at Audi Marietta, and I would especially avoid our salesperson Tully. Tully accidentally had my wife sign lease paperwork for a different VIN than the car that she let us drive off with! It probably should've been obvious there was an issue when she couldn't get the Audi login/app working for us, but it seemed like Tully wanted to leave to try to close another sale- so we left with our new car without having everything setup. Then, of course, when WE realized the VIN issue, surprise, surprise- my wife had to return and sign new paperwork, and the MSRP was more! I feel totally ripped off. read more

Took my 2019 Q7 Audi in for a misfire caused by the excessive oil consumption these engines are known for. After being quoted $1300+ for a piston soak that might work or a new engine that would cost over $20,000 and finding out that extended warranty we were sold was not the one we requested at purchase (and a ridiculous lowball trade in offer when we asked about our options) we decided to pick up the car so that my BMW trained mechanic husband could do the work himself. Upon opening the hood when we got home, he discovered that the tech who worked on this car was either incompetent or careless. You can see here how many components of the engine were left loose, disconnected, etc. While I shouldn't be surprised at the poor service from a Jim Ellis dealership (they consistently fail to meet basic customer service expectations once they get your money, don't they?) , I am wildly frustrated that at 38 weeks pregnant the car sitting in my driveway is in worst condition than it was before I took it to their service department. This will be our last interaction with this dealership or any owned by this company and likely our last Audi as well. read more

EDIT: After a discussion with the service manager, we came to an agreement which made things right. I'm changing my "one-star" review to 4-stars. I was given a loaner vehicle for the remainder of time the repairs were made. The vehicle was returned after a suitable fix was performed and drives great again! I hope they have resolved their lack of communication with the customers when large, "complicated" jobs arise with customer vehicles. read more

I worked with Jeff on Monday & he worked out a great deal with me on purchasing one of their former courtesy q3's! The vehicle is gorgeous! I couldn't have asked for a better car buying experience! I got financed thru my credit union (that took the longest as I had to go get the loan closed & grab the cashier's check to bring to back to them....credit union gave me a way better rate than the dealership) Anyways this is my 2nd car I've purchased from a Jim Ellis dealership & it was still great! I recommend Audi Marietta or any Jim Ellis family of dealers! read more

They performed a diagnostic on my 2015 Audi A3 which was understandably out of warranty. I understood going in that there would be a fee associated with this service. Shina quoted the total as $200. When my car was ready and I checked out, she confirmed the total as $200. We were chatting so I didn't check the invoice until after I got home. It was in fact not $200 but $296. What I hate most is the deception. I tried calling and texting her but was essentially ghosted. Very slimy behavior, all these reviews really speak for themselves. You'll always find the truth on Yelp! read more

The car-buying process was excellent up until I entered the Finance office. I worked with a sales consultant who was friendly, knowledgeable, and efficient. The pricing was competitive, and there was no prolonged back-and-forth or the usual "let me talk to my manager" routine. In Finance, I worked with Spencer. I was very clear that the most important coverage to me was rim repair that included curb rash, as I am admittedly hard on wheels. Spencer presented several coverage options and pricing. I initially declined, as the cost didn't make sense to me. He countered with a lower price, which I also declined. He then asked what budget I had in mind. At my stated budget of $1,500, Spencer told me he could sell me the Platinum-level coverage. He referenced Bronze, Gold, and Platinum tiers, though those labels were not clearly explained. When I asked what Platinum covered, he pulled up the contract and began reading it. I pointed out that Platinum did not appear to include alloy rim repair. Spencer stated that Platinum included all coverages from the lower tiers and assured me that alloy rim repair would be included. The first issue arose when I reviewed the contract at home and discovered I had been sold the Bronze level instead of Platinum. I had to initiate contact with both Spencer and my sales consultant. Spencer did not return my call, and I ultimately followed up through my sales consultant. Spencer later claimed he had called but had the wrong number. This was eventually corrected, and I received a revised contract showing Platinum coverage. The second issue was more concerning. After reviewing the Platinum contract in detail, it was clear that alloy rim repair was still not covered. Once again, I had to reach out multiple times to Spencer and involve my sales consultant. After several messages, Spencer ultimately upgraded my coverage to a level above Platinum so that alloy rim repair would finally be included. Unfortunately, the issues I experienced in Finance completely overshadowed what was otherwise a smooth and positive car-buying experience. I spent far more time and effort correcting finance-related issues than I did purchasing the vehicle itself. I strongly believe that a less informed consumer may have left without the coverage that was represented during the finance process. read more

I rarely leave reviews, but my experiences at this Audi dealership have been consistently disappointing. On a previous visit, despite having a scheduled appointment, no one greeted me upon arrival. I had to go out of my way to ask someone in the service station for assistance--meanwhile, several staff members were standing around engaging in personal conversations and seemed completely disengaged from customers walking in. To make matters worse, when I called to schedule a diagnostic appointment recently, I was told it would take 3 to 5 days just to complete the diagnostic--and that no loaner vehicle would be provided. I found this extremely unreasonable. Most working professionals rely on their vehicles daily, and being told to give up my car for almost a week just to have someone look at it, with zero transportation support, is not only inconvenient but completely inconsiderate. I could maybe understand this kind of timeframe for a repair, but not for a simple diagnostic. Audi is a luxury brand, but the service experience here feels anything but. I hope they reevaluate how they prioritize customer service and respect the time and needs of everyday drivers. read more

I've purchased or leased 4 vehicles from Jim Ellis Audi Marietta. The latest experience was by far the worst. Trying to charge for fake fees at end of lease. Would never purchase a vehicle from Jim Ellis again. read more

We first contacted this dealership on Friday (5/16/2025), right after a 2021 Audi e-tron was listed on their website--even though the vehicle was still in transit. We spoke with Jon, who promised to call as soon as it arrived. He followed up on Wednesday morning to let us know it was there, and we immediately agreed to purchase the car. Since we live out of state, we were told we could secure the vehicle with a deposit and complete all paperwork online. Jon congratulated us on the purchase and said we'd receive a deposit link via email shortly. We began searching for flights and rearranged our Memorial Day weekend plans. But over an hour passed, and no link arrived. Then Jon called back saying the General Manager had decided to purchase the vehicle for himself--but he would confirm and follow up. In response, we offered to pay in full, in cash, immediately. That offer was ignored. Shortly after, Jon simply texted that "the vehicle is sold." We honestly doubt the manager actually bought it--and even if he did, shouldn't a committed customer come first? Why post a car online and promise it to someone if you're going to turn around and keep it for yourself? It's misleading at best, and completely unprofessional. Jon also suggested we look at other vehicles--but this wasn't just a random choice. it was the exact color and trim I had been searching for, and it was meant to be a birthday gift to myself. When we expressed our frustration to Jon, his reply was: "Would you prefer to fly in and be told the vehicle was sold?" That's not just dismissive--it's insulting. Oh, and when we attempted to contact dealership management to express our concerns they never returned our calls. This dealership wasted our time, disregarded our commitment, and mishandled the entire transaction from both a sales and management perspective. We would absolutely not recommend doing business here. read more

My wife met with Kareem at Jim Ellis Audi Marietta last Friday, and the experience was so good that we came back Saturday (without an appointment). Kareem wasn't available, but he introduced us to Tony Muirhead -- and we couldn't have been in better hands. We weren't planning to buy Saturday, but with the incentives Tony put together and going to bat with John his sales manager, the deal was too good to pass up. He was knowledgeable, personable, and a pleasure to work with from start to finish. And here's the thing -- you always expect a 5-star experience during the sale, but post-sale is where you really see what a company is made of. Our car was delivered late on a Saturday and the detail department was already closed, so the presentation wasn't exactly showroom ready. But Tony and John told us to bring it back and they'd take care of it -- and wow, did they ever. The car came back looking better than we ever could've expected. Huge kudos to their detail guy -- he did an incredible job. 5 stars all around. If you're looking for an Audi, go see the team at Jim Ellis Audi Marietta -- especially Tony Muirhead! read more

I feel obligated to let people know about this dealership. My father and I flew into Atlanta to buy him a used 50k Audi 20k mile, he is very particular, as am I. He asked salesman if it's had any damage, wrecked paintwork etc. salesman Jeff said no. We get to dealership after a 2 hour flight, 1 hour Uber to dealership from airport. When salesman pulled the car into the delivery bay, I walked around the vehicle and had seen the bumper had been painted, been painted is a loose term. Overspray all over the car, headlights, trim, grill, every piece of plastic in said bumper. There were fisheyes, paint didn't match, hood & windshield felt like sandpaper. Salesman did the right thing and went to used car manager (skip) he came out and gave every excuse in the book, said we are only .01% of customers that would notice. Not to mention the car was filthy dirty. Either way, if it was me, I would have headed back to the airport and caught a flight back. My father frustrated still did the deal with very little reimbursement. Just to make it clear, it was cost serval thousand to make the vehicle right again. Advice for the dealership, don't be shady. Advice for buyers, do not buy from them. read more

We purchased a pre-owned Audi here and 100% recommend this dealership! Vince was our sales advisor and we were impressed with his ability to make what could be a stressful experience pleasant! He was knowledgeable about the cars we were considering and even followed up after the purchase. He is very personable and kept us informed through the finance and sales process. We drove to this dealership from Gwinnett, and we are so glad we did! read more

I wish to express my complete gratitude to the online Used Car Sales Team. I was looking to replace a Toyota Tundra that a "hit and run" took from me. Audi Marietta had a used one for sale. I asked Internet Mgr Randy if there was room for a deal as insurance only gave me so much. He invited me to come check it out. I came in and met "Tully", his wonderful sales associate, and she went on a test ride with me. I really liked it. Waiting on insurance payout, this team was right there working with me all the way. Within a week I was driving it home. There was a shake going on when braking and Tully had me bring it back and they would take a look at it. I did and they fixed it up!! It's such a great feeling and "blessing" knowing that there are people in the car business still wanting to give true customer satisfaction! Jim Ellis and their people hold true to satisfying the customer. Returning customers is a valuable mainstay in this type of business. Shop Audit Marietta. Shop Jim Ellis Dealerships!! We bought a Buick Envision from their Peachtree Industrial site about 5 years ago. ***** :-) Thank you so much Randy and Tully!! ~ Scott P. Winston, Ga. read more

It was time to turn in my current Audi for a 2022 model. With the car industry being hit with chip issues, I thought I would never find the Audi I wanted. I was fine to keep my 2019, but I was really hoping to get a newer model. I just didn't want to go without the options I want in my vehicle. Well...once again, Jorge Galvez, now the General Sales Manager at Audi Marietta came to my rescue. Okay, so maybe he just cares about his customers so much that he makes things happen. Within 30 minutes of emailing Jorge, he had the best salesman contact me with the 2022 Q5 S-Line in the color and interior color I wanted. This is my 6th leased Audi. My 3rd Audi that Jorge helped me with. Ahamed Eboo is the Assistant Sales Manager / Senior Audi Brand Specialist that helped me through the process. We handled everything virtually because my schedule has been hectic and the car was still waiting to be shipped. Jorge and Ahamed made the entire process seamless and stress free. This is a main reason I stay loyal to Audi and my Audi teams, they are always going above and beyond for their customers and I always have 5-Star service. Ahmed checked in with me regularly with updates on when the vehicle would arrive at the dealership. His professionalism and genuine commitment to making sure that I got the vehicle I wanted as soon as it arrived. My new SUV was delivered to me without me even seeing it in person. I had zero concerns about not seeing my vehicle before the delivery. Jorge knows what I want my Audi equipped with. I was scheduled to pickup my new Audi at the dealership on Friday. Then the announcement came that the Braves won the World Series (WOOHOO!!) and there was going to be the parade and celebration at The Battery. The dealership is so close and I live in the city and just didn't want to go through the crazy Atlanta traffic with a brand new vehicle. Once again, Ahamed and Jorge exceeded my expectations and scheduled my vehicle to be delivered to my house. Tony Jackson in F&I called me and we handled all of the lease contracts virtually. This team makes buying and/or leasing a vehicle a superb experience. Ahmed stopped by my house after the weekend to show me all of the new technology in my vehicle and register the AudiConnect service. I am already in love with my 2022 Q5!! I'm excited to go to the dealership soon to purchase some Audi gear. I live close to another wonderful Audi dealership, but I'm likely going to make the drive to Audi Marietta for all of my Audi needs. I can't thank the team at Audi Marietta enough for everything they did to make this another 5-Star Audi purchase experience. read more

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My grandfather and grandmother used to buy their Audis here. My grandfather is at the age now where his dementia is making him think he can go and buy another car. He can no longer drive so this is impossible. The incredible sales team. Including Jake Moore and MR. Paolo have been extremely understanding and have been a great help in this difficult time. If you're planning on buying a new car, please come this dealership your business. read more

Big thanks to Spencer in the Service Department for his friendly and professional manner. He made it easy to drop off and pick up my car and kept me informed along the way. read more

Your search is over!  If you're looking for an outstanding car buying experience, Audi Marietta will exceed all of your expectations! Right out of the gate, Aaron Nicholson took great care of me.  He listened to all my concerns, paid attention to details, and made sure to get the exact car I was looking for.  He took all the time I needed to check out the cars, providing me accurate information and always responding immediately to my texts and messages.  Aaron is great to work with and fill find you your next car.  He's down to earth, easy going, and makes the whole process seem easy. Tony Jackson in finance was as helpful as he was friendly.  He made the car buying experience a breeze, explaining everything as we went along and greatly streamlining the process. All of the documents were already printed and ready to sign, so the process was quick an easy. Jorge Galvez, the general sales manager, is friendly and personable.  He is another great asset to the team. And a huge shout out to Ethan Dibble, who sold me my last car.  He's one of the Sales Managers now, and he helped out tremendously with the sale.  I'm extremely impressed with Audi Marietta and looking forward to working with them and referring people to them for many years to come!  If you're in the market for a new car, look no further - Audi Marietta will take great care of you and put in a beautiful new car! read more

if you are looking to purchase an Audi and want nothing but the best experience, search no more, Audi Marietta is a place to go to! superb customer service, from the moment I walked in. Thank you Paolo, Jorge and Makayla for taking care of me, and being extraordinary and beyond helpful throughout the vehicle purchase process ! Love my new car and enjoyed all of you taking such great care of me! so THANK YOU all so much! Audi Marietta will not only take care of you , they will make sure your vehicle purchasing is a great and fun experience! definitely recommending these guys to everyone! Amazing experience, go Audi! So excited to spin my new ride! read more

My 5 star experience streak at Audi came to an end a couple of weeks ago. I'm a huge fan of Audi vehicles, however, this experience may very well be my last at Audi of Marietta. This is a bit long winded but felt it's only fair to include all of the facts from my experience. Hopefully this helps other customers make informed decisions of where to get their vehicles repaired. I hit a curb in my wife's Q7 and decided to bring it by the dealership for diagnosis. The vehicle did not drive well and I dreaded what the damage/repair might include. I was told that I would need an alignment prior to and potentially, following any required repair work. The service associate mentioned several times "not to worry about the cost as this will be an insurance claim". As far as I'm concerned, that's irrelevant, but the fact that it was said more than once left a bad taste in my mouth. I left the Q7 at the dealership and awaited their call. I received a text message the following day, (not a phone call), informing me that the estimated repair cost would be $12,221. I immediately called the service associate to get additional detail. He provided me with the laundry list of "damaged" parts that needed replacement. The list included the rear sub frame, rear passenger suspension, heat shield, rear wheel, and 4 new tires....all amounting to $12k+. I shared my concerns about how this amount of damage is possible by hitting a curb at 5 mph. I was told that it can happen and (again) to not worry because insurance will cover this. Needless to say, something didn't feel right, so I decided to pick up the car and take it elsewhere for a second opinion. When I arrived at the Audi dealership to pickup the Q7, I was given an invoice for ~$400 for the diagnosis/inspection as well as an alignment. I asked how an alignment was possible with the amount of damage they identified and requested to see the alignment report (a computer report with results when an alignment is completed). The associate couldn't locate the report and called the technician who confirmed that an alignment was NOT completed due to visible damage. The service manager apologized and voided the invoice and I was on my way for a second opinion. I dropped off the Q7 at Motorcars International (located in Smyrna on Spring Road) on Friday morning and was told to expect an update by Monday. With nothing to lose, I shared Audi of Marietta's diagnosis and asked them to keep it in mind as they did their own. I received the call on Monday afternoon. My repair total? $198. An alignment was all I needed. I spoke with the owner and technician who both confirmed that there was absolutely no frame, suspension, or wheel damage. Still in disbelief, I picked up the car and went for a brisk test drive- good as new. I've since followed up with both the Audi of Marietta General Manager and Service Manager- neither of which have returned my phone calls. Call it what you will, but the words deceptive and fraudulent seem most accurate. I felt it was only fair to speak with them prior to posting this review, but it's been a week since I left voicemails and still haven't received a call back. In summary- Audi of Marietta quoted me $12k+ to repair undamaged parts and attempted to charge me $400 for an alignment they never did. Lesson learned? I became a new customer for life of Motorcars International. Honest, hard working, small business shop with plenty of expertise servicing and repairing German vehicles. read more

Do I love the design of this dealership? absolutely. am I jumping out of my chair for the service I received? eh, maybe stirring a bit. I LOVE how Audi makes it so easy to reserve a loaner car (Global Imports BMW, if you're listening... take notes) because with this joint all the way out in the sticks getting a ride is important. My service guy didn't understand my Audi A3 e-tron is a plug-in hybrid, which seemed a bit off to me. If I'm the dealership and I heard an owner was having trouble charging his car battery at home I would have made sure to charge it up fully for the return (it wasn't). Really like how they have multiple stations with Apple iMacs for charging phones and the overall design of the lounge is really great. Everyone is super nice in the service department and even recognized some former BMW employees I used to work with. With a few tweaks the service function here could be really great. read more

I never imagined I would rave about buying a used car from a dealership. For years I was a licensed auto dealer in Georgia myself and I have seen how shady it can be. But... here I am blown away by my experience at Audi Marietta, specifically the management team and our sales person Ahamed. I actually made a friend. It never felt like a sale, instead he built a relationship. I am a value shopper when it comes to cars. I was pretty shocked when I did an Auto Trader search and found that this dealership had so many certified pre-owned vehicles at or under Kelly Blue Book value. To give an example, the first Audi Etron we purchased was valued at $80,000 new (2020). We were having a hard time finding anything under 60,000, and most were around $65,000. A CPO (certified pre-owned) adds about 3,000 - 5,000 in value because if anything breaks the dealership eats the cost for the terms of the CPO. We found our first Etron at 58,000 and were able to get the price reduced to 53,000. That is a heck of a deal! Ahamed was a no pressure sales person which is extremely unusual for a used car salesman. Further than that, we had already gone to 5 other dealerships: Mazda, Volvo, Infiniti, Mercedes, and BMW. BMW didn't have inventory and treated us like they did not want to sell us a car. Volvo would not return any of our emails. It took two weeks and escalating to get a response and we really wanted the XC60 hybrid. Infiniti was shady and did not want to waste time on haggling. Mercedes was too expensive for what you get. Mazda was the only other dealership that was responsive and seemed to want our business. Unfortunately their cars had the features and great value but were not fun to drive. Ahamed was fast to respond, never pushy, listened to our budget and understood what features were deal breakers. His knowledge and personality are what made us decide we wanted an Audi. Originally we wanted a Q5 hybrid but he asked us to just test drive an eTron and we fell in love but we were not willing to spend so much. That is when we switched gears and started looking at used cars. Ahamed made it work and spoke to management about knocking $3,000 off an already great price. After the sale he gave us is phone number and we text him A LOT. He was very patient, responded on his days off, and just gave us a great experience. Our car did not come with roof racks and he tried to find us some for free but unfortunately what he had in stock did not fit. When we got the car he had it cleaned and wrapped in a big bow. The team spent a half hour helping us set up the car to our preference. Even though we got a CPO there are a few things not covered so we opted to spend another $2,000 and get Audi care so that all we had to worry about was putting new tires on the car. A month later I totaled the car. Ahamed and Audi Marietta took such good care of us out of genuine care. We found another demo car with 3,000 more miles but with the Prestige package (fully loaded). Again, the car was a CPO and less expensive than any where else I could find on Autotrader. To help us they took another 3,000 off the car and we ended up paying 56,000. It was a 2019 like our last one, with only 6,000 miles. Brand new it would have sold for 90,000. Again, another crazy deal. To make thing even sweeter, they transferred the previously purchased Audi Care and did not make us pay another 2,000. I have had to take the car in for service several times, for minor maintenance and I am always given the nicest loaner and they take great care of us. One example, I had 2 wheels with curb rash. Audi has a guy that car repair them for $60 each but they fixed them at no cost to us. Ahamed even offered to pick up our car from our house and drop off a loaner if we were busy. He continues to follow up to make sure we are happy and see if there is anything he can do to help us. read more

Don't buy an car here. Purchased an extended warranty and was told something completely different than what they're now telling me. They are not clear and just want your money. read more

I purchased my 2019 Audi from Audi Marietta! I flew from North Carolina to get this beauty. Aaron Nicholson help me out through the whole process by providing me pictures and videos of the vehicle. When I arrived in GA I was welcome with open arms. Drove my Audi back to NC and was given shirts, new rubber floor matts and extra goodies. Best car buying experience I have had in a while. I will be returning again for my next Audi ! read more

I am beyond disgusted by the experience with Audi Marietta. I purchased a used Volvo V90 at the end of December 2023. I have waited and investigated the V90 for four years. The Volvo from Audi Marietta was posted on Cars.com when I contacted the dealership for additional details. Tully contacted me promptly. I asked her about the situation with the model lettering on the back and if it would be fixed. She sent me a video after I requested a disclosure about any additional damage, concerns, or needed service. She said she would address anything in the video. She said multiple times that it was a great car in good condition and all it needed was a detail. I purchased the car and waited for it to be shipped from Georgia to Utah. She stated that the auto body department was off for the holiday and it would be a week or so before they could get to repairing the model lettering which was askew and scrapped down to the dark base. I sent many messages requesting status updates after ten days, then two weeks went by after my purchase. I was told everything was fine but they had discovered a large tear in the rear seat and wanted to fix it before delivery. I was told a new seat wasn't possible because it was on back order with Volvo. I contacted my local parts department in Utah and they told me that the seat was not on back order. I was given the option of fixing in Utah or having it repaired in Georgia. I choose the later. I knew nothing about this gaping hole when I bought the car and had no real option but to have it repaired in Georgia. More waiting...I finally received the Volvo I purchased in mid February. When I received the vehicle I was shocked by the condition of the interior and the exterior. None of the body work was done. The car was filthy inside and out, there was a pile of dog hair in the back. It was obvious this car had not been detailed in anyway. The computer still held the previous owner(s) information. There were receipts from parking lots at UCLA stuck in crevice between the dash and the windshield. (I was told the car was a Georgia car) There was large damage to the leather in the passenger door. There was a nail in the rear tire and it was nearly flat. The gas tank was almost empty. There was bubbling and lifting of the paint on the rear bumper and buckling under the scratch guard at the lift gate. The brakes are down to the rotors and grinding and causing the steering wheel to shimmy. I contacted Tully to find out what happened. She informed me that this car was a mess because it was a "dog car" they spent thousands on it and it was meant to be an auction car. Why was the car uploaded to Cars.com? I had no knowledge of any of this despite asking repeatedly. She said that her GM would maybe cut me a check for a tank of gas and that he would contact me. To date, I have not heard from the GM. I did hear from the title person who needed my insurance information to process the title. I had provided this information three times prior and my temporary license was set to expire within seven days of her contacting me. I received an extension on the temporary license. This brings us to April when I received my license plates. Three months! Then I received two letters from my financial institution stating that they have not received the title from the dealership and have not been able to get any communication from the dealership. I contacted Tully and she forwarded me a string of emails from the title department at the dealership stating that they hadn't processed the paperwork until February 18th and that it would be 8 weeks or so before the title would be sent to the financing company. There was no apology and there continues to be no explanation or accountability. I would NEVER have purchased this car had I know any of this information! Buyer beware with Audi Marietta. read more

Had a really amazing experience on my last visit. Went to the service department where the door was opened for me and I was directed to have my temperature checked. Was immediately greeted with a warm welcome from the service rep (Jeremy) that was expecting me, as well as the Loaner Rep (Erin) from behind her desk. It was a very nice welcome and amazing to be remembered (they've done this almost every time I've walked in. Was kept up to date on my car and didn't rush to an expensive conclusion. Car part took longer than expected to receive, but again was notified immediately about it. Had an awesome check in and check out experience - and the dealership provides free refreshments and snacks at the moment which was great! Spoke with a few of the managers and all around had an amazing experience. Thank you, and Thank you for the loaner that was similar to my car read more

First time Audi owner and now completely understand why people buy luxury. The service dept agent Michael is top notch. I mean seamless maintenance communication to really making me feel like I was totally taken care of every step of the way. Give this man a raise! Drew was the best guy to buy from, low haggling and explained everything to me. This dealer has an amazing showroom, free snacks and is spotless. Coming from a Chevy dealer where it was xm radio and terrible service to a place that feels like you are in Hamburg. 100% a lifetime owner now, keep up the great work Audi team! It's nice to be customer at a place where everyone seems to really enjoy working there-it shows read more

Audi Marietta - 2018 SQ5 - Auto Repair Near Me - Marietta, Georgia

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To update, my car is now being brought in for a 4th time, they are refusing to give me a rental even though I was provided one the first 3 repair attempts. Still waiting to hear back from Audi corporate regarding it being lemoned. Can't express how frustrating dealing with Audi and this dealership has been. These people can't care less about their customers. read more

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Walked around for 15 min looking for Q5's on the lot. Nobody even came out to greet us. All cars were locked so we couldn't even see the interior. I'm trying to compare the room to the RDX/MDX. I'll give an extra courtesy star bc it seems they have a decent selection (from the lot at least) Guess I'll run down to Acura and see if someone will help us there read more

Ed is a great salesman. Christian B gave me a terrible experience Masad made things right. read more

One day after Atlanta mandated everyone wear a mask, I went to Audi Marietta to have my A6 serviced. I was greeted by an Audi employee named Ashley who kept her mask under her chin the entire time and other employees who didn't even bother wearing a mask at all. As for the service, it took a couple of extra days before they were finished, cost over 3k and even though they normally wash cars after servicing, mine was returned dirty. I started to complain but I'd already waited an additional 15 minutes to get my car even though they knew I was coming. Audi makes a beautiful car but Audi Marietta's service is consistently disappointing. They should visit a Lexus dealership to see customer service done right. read more

Kyle took great care of me. I have had an issue with with my 2017 Audi A6 since September. I took it to Audi of South Atlanta 3 times and they could never find out what the problem was. This dealership is7 miles from my house. In order to get a solution to my problem, which was brakes and rotors, I had to drive 35 miles one way. It was worth the trip! read more

This is for the Parts Dep. They don't give an refund after 4 hours I found my key??? WTF!!! read more

I requested a service appointment 08/11. Monday 08/16: Received a call from a Black woman at the Jim Ellis service center confirming my appointment 9:30AM appointment, as the system did not show any information for my request (10,000 mile service & MMI dealer activation). She tried to cancel it as I asked about tint repair but I told her that could wait for another date and I just wanted to get the car serviced. She confirmed the appointment, and stated that Chance would be my technician. Tuesday 08/27: It was raining and I ran into a little traffic. I called the service center and they confirmed that I could still drop the car off for service. When I arrived at the dealership at 10AM, I was directed to Chance for my service needs. He confirmed that my vehicle had already had it's 10,000 mile service and that I could get my 20,000 mile service for $265. I confirmed and also asked Chance for an estimate on the 10-spoke wheels and to get my MMI activated. He asked me to send him an email so that he could get his manager to activate the MMI. I then left the dealership around 10:20 in a complimentary Lyft. I sent Chance an email with no response and replied to his text with non response. I called the service center several times to get an ETA on when my car would be done with no response. Finally, I took an Uber to the dealership around 6:15 arrived at 6:30 and was told my car had not even been touched. Nobody tried to reschedule the appointment or offer any help. I just requested my keys and car and will never be doing business with Jim Ellis again. read more

We purchased a preowned vehicle from Marietta Audi and they were super communicative and very nice, but 24 hours after the purchase, they would not call us back after many contacts. So if you choose to do business with a cut this company, make sure you get everything in order before the purchase because they will not return your phone calls after the purchase. read more

DONT TRUST THIS DEALER!!! I made a deal with them over the phone because I live out of state and lob story short, they called me and told me I have to pay more because they had to replace the tires. The price that we agreed upon is a price that I saw advertised on a website (cars.com, I believe). I asked the salesman if he has wiggle room and he said no because they are replacing the tires. I finally said I'll go with the car for the list price and I'd put a $1000 deposit on it. I have him my card and personal information including insurance and drivers license. He called me about 5 days later and told me that they cannot sell it for that price because they replaced the tires on it and I'd have to put it with the old tires at the original list price. I asked for pictures of the old tires and was told that they were discarded although the salesman told me he'd send me pictures before that happened (I wanted to see if there was a lot of uneven wear on the rear tires since the car car I was inquiring about is a BMW M5 rear wheel drive). I asked to speak with the general sales manager who made the call according to my sales person. He called me and told me that they don't sell cars that are not safe to drive so he had to change the tires but won't honor the list price I initially contact them about. He wouldn't budge. This is border line extortion if you ask me. One of the most unprofessional car buying experiences I came across. I would NOT trust these guys whatsoever with your money! read more

I've always dreaded going to car dealerships and sales people. I just left Jim Ellis Audi in Marietta and I have to admit that Vince Fabre is amazing!! He was upfront and honest and worked to get me the best deal. I was so pleased with my decision to purchase from Jim Ellis today. This had to be the most relaxed and calm car buying experience that I have ever had. Vince and the staff made my experience feel effortless. I felt like I was meeting up with old friends. I would definitely recommend Vince Fabre and Jim Ellis to anyone in the market for a vehicle. read more