Please change you timings to 7PM not 8 PM we came last night around 7:35 Pm and they said they closed and sales agent is not ready to talk to us. We call them 2 hours before we arrive there and they said we can come anytime before 8PM and we drove 45 miles in the evening traffic to talk to sales person.Please improve your quality of service and remember this is Audi and please make sure you are reaching your standards . i changed my decision and now i am going to MERC .( writing email to corporate aswell) Check your camera's at what time i came in and check with the sales person what did he said to me . He said they don't accept any appointments after 7pm and they would have told me first place in the call . I already sent email to your manager and corporate head quarters and it is funny you are saying that i came at 8 pm. Funny and now it is really cheap and you proved it . Now i say i don't recommend anyone to go audi and that to for mariatta location . All my family drives luxury cars . Only word say no to mariatta audi . Thanks read more

I wish I could give this place a negative score. Unfortunately, there are some things with Audi that requires you use their dealership services. They know they have a bit of a monopoly on some repairs and they take advantage of their customers because of it. EVERY service here will cost you significantly more money than getting it done anywhere else. When calling this place to get information, you have to get transferred at least 3 times. Sometimes to voicemails. Most of the time to people who know nothing useful. I took my car to get recall repairs. They kept the car for almost a week. Several months later, my EPC light comes on so I take it to an actual good mechanic and it turns out, the code is due to an issue with the parts this dealership installed during the recall repairs. Not only is their service bad, so is their work apparently. Now I have to take my car back to this dealership for them to repair their repairs. I call and go through their phone process. They schedule an appointment for me to bring my car in. The "service advisor" must have gone to lunch so they pushed me off on some other guy with an attitude. Apparently, my "appointment" means nothing because I'm told they don't know when they can start working on my car and they will need it for days. All I could think of was that Jerry Seinfeld appointment bit. Then, he tells me that they don't have a courtesy car and won't reimburse for any rentals. I don't know how other Audi dealerships work but this one is horrible. I only come when I have to which is too often for my taste and I end up hating every second of it every time. There is something about the service of a place that knows you have no other options. They're not going to go the extra mile because they know you'll come back. You have to. EDIT: 20 minutes after picking up my car they eventually refused to fix, a light came on indicating my oil levels were low. First time since owning the car that I've ever seen that and it was 20 minutes after leaving their garage. EDIT2: I was contacted by the service manager, Joey. He listened to me and sounded like he wanted to make things right. He set me up with a follow up appointment at the Audi Atlanta location and says he is mailing me a check to reimburse my diagnostic cost that I spent at a different mechanic. My car still has the faulty part in it but I'll update the review depending on the outcome of next week's appointment. EDIT3: Several weeks have passed. I didn't receive the reimbursement check Joey said he would send. Audi Atlanta ran an "eyeball check" on my wires and used the same machine to check for codes that they knew weren't there. And it took them a week to do that 30 minutes worth of work. I'm done with this place and Audi dealerships as a whole. read more

Audi Marietta - Their mechanic put his laptop on top of my car. - Auto Repair Near Me - Marietta, Georgia

I came to this location to get a repair done, first they found "something else" to repair rather than what supposed to be they're doing which is fine. They totally ignored my other service because it could because I brought my own parts. The mood in this office on a Monday is unreal. Stay a way! read more

I was searching for my daughter's first car and after having visited many dealerships, I went to Audi Marietta. So glad I did. Aaron Nicholson was instrumental in making my daughter's first-time buyer experience more than just buying a car. I could trust that he wanted to help find the best car for my daughter. I am so glad that we had Aaron on our side (and that he could put up with my standards as a very demanding parent). We couldn't be happier with our, or her, 2019 A4, certified pre-owned. I have to admit I was a little jealous, no way was my first car this nice. Thank you so much, Aaron! read more

I had a wonderful experience today at Audi when getting my maintenance service. David Kim did a great job from start to finish. He communicated very well, he was pleasant and friendly, he made sure my expectations were met. It's so refreshing to have such great customer service even on a Saturday. I can definitely see a difference in the quality of the staff over the last few months. I'm very impressed and look forward to working with Audi Marietta for my car service needs read more

Audi of Marietta is a good dealership and tries there hardest to make their customers happy! I see that now. If you go to service use Chance. He goes above and beyond and always calls back to answer questions. Audi and Jim Ellis have an asset. Thx read more

Called this dealership with questions about servicing my S7 multiple times. Each time they weren't able to provide any information about part prices, labor services, or even if they have a car wash service at the dealership! I was promised a call back from a "service advisor" which never came and even after multiple voicemails and messages, I still couldn't speak to someone who knew what they were doing. They also tried charging me for a diagnostic check, when apparently that is free when your car is under warranty. There was no way I was just going to drop my car off with these people, so instead I drove a little further to Audi Atlanta where the staff was competent. read more

My review from two years ago was deleted. Audi Marietta is not that great don't let the new shiny building fool you. Service here and the car sales representatives are the worst. They are pretty much in the drivers seat with the brand image. Purchased a car here and windows screech only when it rains, which was discovered when trying to pay for Parking and the guy laughed. Funny stuff because Audi is supposed to be good but their windows screech lol whatever not me being embarrassed but the brand itself. This dealer hasn't resolved the problem. Instead they replace the original tint for another with scratches. I wouldn't come here. Go out of state. P.S. the sales person also did a horrible job since she was basically talking on the phone with someone else while test driving. Lol great job Jim Ellis! You greedy snob. read more

Jim Ellis Automotive group is a star among dealers in Atlanta. This is my second vehicle purchased by this group and they resoundingly knocked it out of the park. Ahamed and Randy from Audi Marietta made my dreams come true. They diligently hashed together a deal that was just unbelievable. Ahamed's knowledge, client focused attention and insight is second to none. Thank you all for a job well done. read more

Bought a car from them last week, they bragged on their 300 point inspection. Well... the drivers rear door won't open from the outside, 2 of the 3 keys they gave me don't work, the car started misfiring after a week. The plugs and coils I took out of it were the originals, never been changed. The sales staff were friendly at first but when I presented the problems (didn't even mention the misfire) I was treated like a red headed step child. They blew me off for nearly two weeks before I finally just drove down there. They are happy to take your money, and equally happy if you just go away and don't bother them again! read more

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Very pleased! Anthony Audino has been such a pleasure to work with now on two cars! The service department was another great experience! Jeffrey Theodore was such a great service advisor. read more

Terrible experience here. First sales person we met with was not very knowledgeable, but at least he was friendly and seemed willing to help. He also forwarded me some useful information that he wasn't able to answer while I was at the dealership. A few months later when I called back to reach him, he was no longer working there. So I went in again to establish a new relationship. The salesperson's name was Gee Techilo, and this guy was extremely unhelpful. He was able to answer very few questions, and had to look up most of our questions. Fortunately he brought in another woman who's title I forget, but was not technically sales. Luckily she was very knowledgeable and was able to answer every question we had for her, even correcting some of the things we were told by Gee. A few months later when I tried to contact Gee, I again found out he was no longer with the dealership. At this point I was ready to make my purchase. I had done all my research and I was ready to move on from my older vehicle. Included in my homework was comparing available vehicles and prices with another nearby Audi dealership. Since the two dealerships were equal distance from me, I decided to give Jim Ellis Audi Marietta the chance to earn my business because I had spoken with them the most. And while the sales associates I had talked to were no longer there, I still felt a sense of loyalty to them for introducing the vehicle to me. So when I emailed Gee, the email got forwarded to a new sales associate named Joseph Jefferson. And let me tell you, he really dropped the ball big time! I was already leaning towards purchasing from Jim Ellis Audi, and on top of that, they had the features of the vehicle that I preferred. In Joseph's initial email to me, he stated that to me that he would " show you the same professional service you came to know working with Gee." Well, I guess he didn't think much of Gee's professional service. Because when I gave him the opportunity to quote me a price, and also mentioning that I was ready to purchase immediately, he told me he would talk to his manager and get back to me within 30 mins. Well, a few hours had passed. And when I tried calling and emailing him again, he went completely dark on me. Since then I've never heard another word from him, despite my efforts. Needless to say I purchased the vehicle from another dealership and was completely satisfied with my purchase. The turnover rate and unprofessionalism shown at this dealership makes it difficult for me to recommend this place to anyone. If you choose to purchase an Audi, my advice would be to please do your research and check out the multiple Audi dealerships in Atlanta. There are several better qualified dealerships than this one. read more

Do not recommend. There are constant issues with my brand new vehicle. Every time I take it in to be fixed something else goes wrong. They have an amazing service rep named Dave Campbell, but it does not change the fact I would not recommend this location. He is the only one that seems to care. If it was not for him, I would be giving them a 1 star. read more

Kyle, June and Megan from the maintenance department did a fantastic job helping me out this week. Second time working with Kyle but everyone I've spoken to has been responsive, timely and honest about needed work. The videos sent to you of your vehicle in the shop explaining what needs to be done and why is a great touch. Highly recommended. read more

Pay attention #JimEllis. Everyone was nice during the purchase. When I called my sales rep the first time, I went straight to voicemail and did not receive a call back. ...And he was working. Two days later I called back again and left another voicemail. I did not receive a call back. My wife called a couple of days later... Again... Voicemail and no call back. I guess the service stops after you buy. A colleague of mine bought a car there same day as me and he said he had the same experience! To put icing on the cake, they told me they would order an Atlanta Braves tag. That didn't happen either. Thanks for all the follow up Drew. read more

Sasha Landy was our sales rep. This guy is the real deal. He is friendly, efficient and very knowledgeable. My wife signed all the paper work by herself while being treated exactly how you would want your wife or daughter treated. Sasha went above and beyond to make our deal work and did it in a very timely fashion. He did not waste time with needless filler and selling. Just a friendly personality and knew the answer to all our questions while making the deal work for us financially. Do your self a favor and talk to Sasha at Audi Marietta, you will be glad you met him. read more

Only had experience with the service department. Called to make an appointment and said to the rep I want to drop off the car and I will pick it up later. Was told the recall fix would be "quick" and that most people leave the car and wait in the lobby. Okay I can do that arrived first thing in the morning at 7:30am to wait 3 hours 10min. for a "quick" waste of my morning. I was also recommended to complete $5,100 worth of service and parts. Go anywhere else! read more

Excellent! I highly recommend this dealership. My sales rep Nikki was outstanding and made the whole experience super easy and enjoyable. She's is just as passionate about cars as I am, which is awesome. Tony in finance was excellent and very professional as well. I had zero problems throughout the whole process. read more

You will wait forever to get service and they won't tell you that upfront. Make an appointment and plan on spending the day in their lobby . read more

I have been there twice and both experiences were horrible. The staff acted as if I was bothering them and were not friendly at all. The first time I visited was to purchase a audi sq 5. Although I wanted the SUV I refuse to buy anything from a business that has horrible customer service. The second time I visited was because my sister wanted an audi despite me warning her of the horrible customer service. I figured her experience would've been different since some time had passed. Not only were they unfriendly, but one of the ladies that works there was extremely rude. Needless today we ended up leaving and my sister purchased her car elsewhere. read more

I would/will buy my second car from Jim Ellis Audi, even if I'm not living in Atlanta anymore. I call this dealership when dealing with other dealerships to find out if I'm getting screwed over in some way, that's how cool/honest they are. The service team is excellent- they treat you the way you should be treated and are honest about car repairs and warranties and such (this stuff gets confusing and expensive so it's important to be this way). Highly recommended. read more

Service department is friendly and the waiting area is nice (free water and snacks). You can schedule an appointment via text message which is very convenient. They also gave me a ride to and from the grocery store to buy some breakfast. Most of my experiences here with Tim have been positive, but I would stay away from Scott. Scott told me I needed new brakes (3mm left in front, 2mm left in the back) but an independent shop, and my own visual inspection revealed this to be incorrect (the other shop measured 6mm in front and 5mm in the back). Not sure if that is Scott's fault or one of his mechanics, but either way I will avoid him in the future. You will pay dealership prices though (not cheap). Overall I'll probably be back here in the future. read more

The quality of the service department has dropped dramatically recently. I took my S4 in for routine service and had some considerable service work that they identified. I declined all of it to do a bit of research/comparison and identified that the dealership work was quite exorbitant from a cost perspective. Although I appreciate that it's a dealership and I am paying a premium for certified mechanics, I got the work done for a fraction of the cost somewhere else. More disconcerting is the fact that I sent a very pointed email to the service manager to complain which went completely unanswered. I am an all Audi family, having purchased a number of cars from their dealership, and will be taking my business elsewhere in the future. read more

BEWARE These guys are criminals. Don't take your car in for service here. I brought in my Audi for routine service / recalls and they sent me a quote for about $3500 stating there was oil dripping down the engine which was strange because i've never seen anything on the garage floor or driveway. I declined all the service they recommended and took to a highly reputable German car shop (this isn't an ad for them but I have previously given them a good rating on here if you're curious) and they found nothing wrong with it! The mechanic actually told me it was the driest Audi engine he had been under in months. The service advisor assisting me was Kyle and he was an absolute nightmare to deal with. Told me my car was ready at 3 o'clock and when i got there after work I waited for 30 minutes until he found out it actually wasn't ready, they still needed to do one of the recalls and then it took another 20 minutes to get a loaner for me to use. While I was waiting there were other disgruntled customers calling in asking to speak with him immediately. read more

Arthur and Tim were friendly polite and professional . They took the time to explain technical information. I wouldn't go here unless they were here. read more

I had the pleasure of purchasing a car with Tawnna Ways, and finance manager Chris Atkins and they both were phenomenal from start to finish. They helped me get a bad deal and I was upside down on my Mercedes. They were both honest and gave me all of my opinions before I chose a vehicle ensuring I got in a better situation. Kristin Thrasher-Gil was also very knowledgeable on educating me on my cars features and technology. I will recommend this team for your car purchasing needs if your looking to purchase please consider Audi Marietta. They are awesome!!! read more

I have had a couple experiences with Jim Ellis Audi. First my brother in law purchased his A5 there, and i recently just purchased my S5. The two sales associates were professional, and fair in how they managed the sales process. Sometimes when buying a high end car, they can turn their noses up and treat you like a number. Not all the case at this Audi dealership. I would recommend doing business with them. I have no experience to date with their service department, so I can't comment on that. The snacks in the lobby are a bonus and the new GM even left me with some cool Audi gear to show off the new ride. read more

Quite unreliable. Chase them for weeks for a key they lost during detailing a car I purchased. Finally get that resolved, and by their own admission of a mistake they made, now I cannot register the car. Their only solution is for me to go to the tag office myself to fix their mistake now that the temp tag had expired. No new temp tag offered, no legal to drive loaner offered, nothing. AVOID THIS DEALERSHIP! read more

My wife & I went to the dealership last Saturday and purchased a 2016 Audi A6. The experience was just awesome - thanks to Mr Ahamed Eboo. This guy deserves a special call-out. He is very professional and has in-depth knowledge on the car he is selling. He is very passionate about his job. He heard us out patiently, cleared all our doubts - helped us in choosing the right packages in our car and gave us a real good deal on our car. What we really liked about him is that he will go that extra mile to make sure his customer is satisfied; and I'm sure my next Audi also will be from Jim Ellis! Tony Jackson - you rock too! :) read more

I had a 65k service performed on my S7 Feb 18. It took about 6 hrs and loaner provided which was the best part of the service. I received a call around 3:30 stating my vehicle is ready for p/u. Upon p/u the advisor states everything is good with the vehicle however, problem with email and unable to print the inspection report. He said it would be emailed to me in a day. Stop by on the 22nd, service advisor not there and spoke with another SA. He tried to print but stated that there was no information listed and would leave note for my SA to complete on Monday 24th. By the 29th no word and spoke with a mgr who apologized and said that he would rectify. He goal was to call me the following Saturday and have me come in and they would do a free inspection. As of today, I have not heard from the mgr. I usually take my vehicle to Audi South Atlanta but decided to try Audi Marietta. However, big mistake and I will no longer bring my vehicle or recommend Audi Marietta! The service manager Jorge called, apologizing about the level of service and took great care of my vehicle. Excellent "service recovery" and faith restored in Audi Marietta read more

I recently had my 2015 Audi A4 serviced here. It was a routine 15k mile service. The experience was good overall. My contact there Scott was friendly and courteous and quick to get me back on the road again in a loaner Q5. The car was waiting for me in the evening. I should say the mechanicals were all sorted. The car felt like brand new again to drive. And for some reason I feel it's gotten faster :) I had a few lights up on the dash for the washer fluid and TPMS which were taken care of. However, there I did have some qualms over the affairs. I had had a flat rear left tire just the night before and the car was running on a temporary spare when I handed it to the dealership. I was told that they do not patch/fix flat tires (even if they are fixable). They offered only to install a new tire which is not a cheap thing. I was explained the reason behind being their commitment to safety which is fine. But they could at least have offered to take it to a nearby tire shop to have it patched after getting my consent. I eventually ended up using my lunch hour to get the tire from the dealer, fix it at a Tires Plus nearby and give it back to them. I did have to manhandle the tire but saved $170 in the process. Another bother was the cleaning/detailing. I had let my car gather some dust on the hopes that the dealer would perform an amazing detailing job when I hand it over. However, I was disappointed. It was a callous job. The paint was now catching some more sunlight but there were fingerprints all over and the interior was completely neglected. I think there was a quick vacuuming done to the floor but it was barely noticeable. The gauge cluster and radio still had dust on them which I honestly think a dab with a dry cloth would have improved. The leather in the seats were uncared for. But what prompted me most to mention all this is the fact that a bit of sticker left on my drivers window from a ticket I had to peel off was still there when I got the car back. I am not impressed with the work done by the detailing department. I will have to take my car to a professional to get it detailed and make it look the way an Audi should, coming out of a dealership. Kudos again to the service techs here. They diagnosed and fixed a powertrain OBD code and did an excellent job on the mechanicals. The half hearted job on detailing and the fact that they made me miss lunch will probably keep me from returning for my 25k mile service but I drive an Audi so I don't worry about that anymore. :) read more

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I am updating my review based on a few factors: 1. Betsy and the management team my partner was finally in touch with were able to get this issue resolved by 5/16. I appreciate that their social media team is willing to provide an email and phone number to seek resolution. 2. We received the check and title via overnight mail as promised and an additional $40 to cover the wire fee we incurred by sending the payment that was later nullified. They went the extra mile by refunding the fee. Having this issue satisfactorily resolved was a big plus..however a few things remain: 1. The salesperson lied to us about the check being mailed on 5/4. My partner contacted him repeatedly about the refund over a period of weeks and could not get a straight answer. He was told it was mailed on two separate occasions although this never happened (until a manager was involved - and we got the tracking information). 2. Although we contacted the dealer on multiple occasions, it took a Yelp post and Better Business Bureau complaint to get this issue resolved. We remained patient for over 3 weeks before escalating. This could have easily been avoided and led to a positive experience for all parties. 3. The salesperson had the relevant information to determine pricing before my partner arrived to purchase the vehicle. However, they did not go through the purchase process ahead of time which would have prevented the problem from happening. read more

Service advisor was so arrogant and rude. Will definitely patronize a different dealership in the future.

My husband has been taking his car to Audi Marietta for 4 years. He liked it so much that I bought an Audi in 2015. He just came back from having his breaks serviced- $1200 by the way. Definitely paying retail. Not only did he have to wait to pick up his car but they did not bother to wash the exterior. He has been a long time customer and has sent many friends to Audi Marietta to buy cars. It seems like the service department is really slipping. We may need to be servicing our cars elsewhere. read more

I must be a glutton for punishment because no matter how many times the Jim Ellis brand shows me they do not value my business, I keep coming back. Never again. My most recent visit to the service department at this Marietta location was for a series of electrical issues I've been having with my car that have been a major inconvenience. To give a brief synopsis of this review, employees were rude, and the location engages in bad business practices that ultimately harm the customer. Here's the long explanation: So the service person I was assigned to did not greet me when I walked up. In fact, he seemed annoyed when I walked over to his desk. He looked at my record and stated "oh (coworker next to him) actually helped you the last time" as if to say "oh I'm not even suppose to be helping you, he is!" I had an appointment, but he told me "we have a lot of cars waiting" and tried to persuade me to come back another day. That is very inconsiderate of my time, especially when I had an appointment. I explained I would rather wait as long as needed. I explained the trouble I was having and he looked at the computer the entire time, provided no feedback, and it seemed like he really was not listening. I asked a question and had to repeat it (which is why I believe he was not listening as I was trying to explain my car issue). His demeanor gave me the impression that he had better things to do than help me. So after waiting, of course they persuaded me to take a loaner and leave my vehicle (even after I tried to insist on declining the loaner and waiting with the vehicle). There were no loaners equivalent to my vehicle so I left and was told I'd get a call when one came available. On my way home I received the call that a vehicle was just returned to the dealership. I was told it was returned "filthy" and they needed to wash it. Well, it was still filthy when I walked over to it so I can only imagine what it looked like before they "washed" it. Not only was it filthy, the rims had visible damage, and the two front tires had small holes where the rubber was separating like someone hit a curb bad on both sides. I expressed concern but was assured the tire would be fine, and was told they see "way worse" frequently. The person also assured me she would note the damage on my loaner agreement (but they do not hand you a paper contract so you have no way of knowing in that moment). Needles to say, it was not fine. The next day I was on the side of the road with a flat tire. Waited almost 2 hours for Audi roadside. And the roadside person said "I do not see a nail, it must be out of air". When I returned the vehicle I was told there was a hole on the inside of the tire and that I needed to pay $275! I was also told no one noted the damage I pointed out and discussed with them on the contract! How do you NOT note the damage we had a long conversation about? I never hit a bump or curb, felt no vibration and heard no noise while driving. I did not damage that tire. The person before me returned this loaner minutes before I received it, they literally did a quick wash and gave it to me. The tires and rims were visibly damaged and they did NOT pull it in to inspect it. Whatever "hole" they saw was forming before I received the vehicle. The person before me probably just put air in it and dropped it off to be the next persons problem. If a vehicles tires have major, visible damage and you don't inspect it before loaning it that is a safety issue, especially when the customer expresses concern. You don't assure them it will be okay, you pull it in and have a technician check it throughly. You also treat ALL customers like you value their business, not like they are lucky to do business with you. There is a sign up pledging to serve customers in a way that is the complete opposite of my experience. I have had two vehicles from Jim Ellis and this is just the latest in a series of failed opportunities to secure a family of loyal life long customers. I will never visit this Marietta location again, and after the service package I paid for runs out I will discontinue giving my business to Jim Ellis all together. Update: I emailed and spoke with the manger named in the owner comment directly regarding the poor customer service immediately after it happened (while I was still sitting in the dealership waiting), and the situation with the loaner/tire after the loaner had a flat tire. The matter only got worse, even after emailing and speaking with him on the phone. I sent him a final email after the transaction expressing my disbelief at how many times service dropped the ball in one transaction. He never replied, and never contacted me. The manager was well aware of the situation in real time, and had several opportunities to make it right in the moment, but chose not to. Again, after the service package I prepaid for expires, I will take my business to a dealership that values every customer and every transaction. read more

Jim Ellis Audi Marietta Service Department is an example of why people hate car dealerships. It took over 8 days for this group to even bring the car into the bay for diagnostics. When asked why such a delay, the services team boasts that there are cars sitting on the lot for over 2 weeks that have yet to be seen. They are proud of this fact, mistaking this to mean everyone wants to come to Jim Ellis Audi Marietta. Let me interpret this for you, it means, the customer will only come once. After that 2 week wait, the unprofessional services, the incredible marked up prices and the unwillingness of the staff to describe the problem with your car - not a checklist of parts, they will not be coming back. And likely, not buying an Audi again. Come on Jim Ellis, we thought you were better than this. read more

Christian Postell in sales is an absolute superstar and by far the best person employed at Audi Marietta. Unfortunately, he is the only person with any customer service skills. Christian is the only reason for giving 2 stars. There is ZERO communication with this dealership in any other department otherwise. My brand new vehicle was in service for over a month and I received ONE return phone call from my service advisor the entire time. This was after multiple attempted phone calls and voicemails just trying to get an update on my car. Service is not the only issue here. The loaner vehicle I was given was DIRTY. The inside had trash in it, something spilled all over the passenger seat, actual hair in the backseat, finger prints and sticky stuff on the door handles and other surfaces in the vehicle, the list goes on. I'm pretty sure they just handed me the keys of a loaner that was just dropped back off. I also called to speak with "mobility", left several messages over multiple days and I still did not get a return phone call. I was then told management would reach out to me to about these issues and I never received that phone call either. There was also damage on vehicle after being in Audis possession on TWO separate occasions. Audi did pay for the second repair, which is appreciated, but I still came out of pocket on the first. However, I only got this far after retaining an attorney and making a formal complaint to the Jim Ellis company itself. 2 separate managers advised my attorney that they would call us back and they never did that either. Finally the GM had to get involved. I am severely disappointed in Audi. The sales department was spot on-- but the rest of the building has no customer service skills or any idea how to use a phone apparently. I can only assume that the damages done to my vehicle were in retaliation after complaining about my issues. It is all too ironic otherwise. read more

I called this dealership 3x yesterday to discuss the turn in of my leased car which is up soon. I was hoping they had improved in three years. This is my closest Audi dealer, but they were so bad three years ago I leased it from a different dealer. I couldn't get the responsible party on the phone so I finally left a voicemail. Anyway, I was hoping to turn in my vehicle and look at a new one, but since no one has returned my call, I'll be going elsewhere again. I have had good experience with their service department so I'll keep using them with my new Audi. UPDATE: They did finally call me after 2 days. Not the kind of service I'm looking for. read more

Beware of sales agent Verne Watley and his sales manager. We were looking for great lease deal but got cheated into balloon loan. Very disappointed by this cheeting Audi dealership. read more

If buying from this dealership, DON'T! The cars sold as CPO should be verified by another Audi dealer. I purchased a car in June and for the 3 months that I've had ownership of the car, I've driven it for 6 weeks. The customer service from the management staff is the worst ever experienced. Smooth delivery and no value.. If their lips are moving they are lying. Don't ever buy from Jim Ellis Audi. CPO cars are a joke and don't buy an extended warranty unless buying used.. The dishonesty of the sales team is unbelievable. read more