After purchasing a new car at Audi North Austin, I can honestly say that it was the worst experience of my life. I've gotten far better honesty and customer service buying used cars for a fraction of the cost. One assumes that higher end dealerships would treat customers better. Sounds dramatic, but it is an ongoing nightmare where they have lied to my face and swindled me for thousands of dollars, and then even the management has refused to resolve it. read more

SAVE YOURSELF! DON'T BUY AN AUDI! Let me start by saying that my buying experience here was easy and absolutely painless. However, this is where the fun ended, and the events that have transpired since completely negate any of the good vibes I had for this place. I purchased a pre-owned Audi S6 here in August 2019 and I absolutely adored this car from Day 1. However, as to be expected, used cars sometimes have issues. I had the issue once right after purchasing the car, but it didn't come back and Audi North said nothing was wrong when I brought it in. Fast forward to October 26, 2019: The issue had started being more of an issue, and eventually gets to the point where the car can't be driven safely. I called Audi North on October 27 and they tell me it will be November 22 before I can get an appointment with a loaner. Lol 3.5 weeks, really? So I just brought the car in to Audi North to drop it off at service and get a ride home. How long can this repair possibly take, right?? It's now November 20, and I still don't have a car. Better yet, Audi North DOESN'T EVEN HAVE THE PART YET. This part has to come from Germany, and apparently that means it's put on a sailboat from Germany to Austin. On top of that, the communication has sucked, I can't get a live body on the phone, and nobody seems to really be concerned. After weeks of constantly trying to get answers, I had to basically throw a temper tantrum today just to get a date on when the part will arrive (now they say 11/27 at the latest and last week it was 11/18 at the latest). So let's recap: - Easy buying experience - Dealer missed major issue the first time I had it checked - No loaners for 4 weeks from the time I called - Currently 4 weeks without a car and the part hasn't arrived yet - Terrible communication from Audi North service, and apathy from the higher-ups - Still haven't been offered a loaner of any kind of compensation This may not happen to you, but from what I'm hearing it's not as uncommon as one might think. Think twice before buying a pre-owned Audi period, and definitely do not bring it to Audi North for service if you do. read more

Audi North Austin - Auto Repair Near Me - Austin, Texas

There is so much wrong here. I regret buying an Audi. I will not return to Audi North Austin. I was very happy with my Audi A6 for years. I only have 75K miles. I have done every recommended piece of maintenance. At 75K miles, my car has the following issues: * Electrical fault * Circuit failure * Oil leak from the chain cover * Oil leak from the Valve cover * Broken Thermostat I would not have expected this many major issues at 75K miles. I bought an Audi A6, not a Ford Escape. The ANA estimates to fix these problems are very high. I thought Audi was higher quality than this. I was wrong. Shame on me. I'll never buy another Audi again. Audi North Houston. It's good to know you are so successful that it takes three weeks to make an appointment. I have been to the dealer twice. Once for the 75k Maintenance. (By the way, ANA still never replaced the spark plugs for that.) The second time was for the check engine light and to check why I was burning oil. I left the car at ANA to fix the thermostat. The silver lining was ANA gave me a loaner for over two months while we waited for a part to come in. I never actually authorized ANA to fix the thermostat. The way it should work is I receive an online estimate for the repair. I then approve that repair via e-signature. I never received the estimate for the thermostat. Thus never approved via e-signature. The prices at ANA are crazy high. I have received other much lower estimates to do the repairs. When I picked up the car, the service technician specifically asked me to give him five stars on the upcoming survey. He commented I should do this so "I can feed my kids." I prefer not to be guilt tripped into giving a rating. The technician was perfectly kind and professional. I have nothing against him. HE did his job. But, he has nothing to do with Audi quality or service pricing. It is a shame that ANA links the compensation on the ratings this way. If other customers have the save quality and price issues that I have, begging for stars becomes the only way to get paid. read more

Worst sales people ever, worst service ever, and the service center is ridiculous. They practically never have loaners and if you want one then you had better have a damn good reason to need one or be willing to sell them an organ in order to get one. They only let me take one home because I had a b*tchfit and told them I can't drive around with two small babies and no AC. My AC was broken on my brand new Q7 that didn't even have 5,000 miles on it - which btw they never "found" the problem so I'm not sure when my AC might go out again. I recently booked an oil change 3.5 weeks out because that is the soonest availability that they could find. By that time my car will be well over the 10K mile mark!! I called and asked the front desk lady who answers the phone a simple question - "do you guys do oil changes there?" and she said she didn't know and would need to transfer me. Really?? Is that such a hard question to answer??? She doesn't even know if the dealership she works at does oil changes regularly??? They have a shuttle that runs twice a day. Yeah you heard right. It only runs twice a day at 9am and 12pm!! What on earth ....... I can't even list off all the terrible things about this place. Even their coffee machine is always broken. haha It's so terrible .. It's comically terrible here!! The people in the service drive never offer any help to unload or load your car or loaner car. They didn't even offer to open the door for me when my hands were full and I was strolling my baby inside. I'm honestly not sure why they're even there. Anyways .. I know there are so many more things to say about this place but I can't even list them all because there are so many. I'm just so sad that I couldn't find an equivalent car to the Q7 at Lexus. If Lexus had something like it then I would have gotten it over an Audi .. hands down. God, I miss going to the Lexus dealership now. I guess I better go change their review to a 5-star one because when compared to this one, they're rock stars. read more

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I took my car in for a software update, Gateway Control Module Software Update. I had an appointment, arrived on time, told them I would wait (also told them that when making the appointment). The service tech said it would take about 2 hours (which seems way too long, but OK). It ended up taking 4 hours and 30 minutes. I may go to Audi South Austin next time, even though it is 10 miles further away. They have a better Yelp rating and an additional 10 miles driving is nothing compared to a 4 hour wait for something that should take an hour or less. With that said, the waiting area was pleasant, they provided free coffee, the Wi-Fi worked and the restroom was clean. Note: I assume the software update was done correctly, hence selected Yes for reliable. read more

I don't know why people are having such bad experiences here at Audi North Austin especially when you are up front with a sales rep instead of trying to trick them into a deal . Just like any human being including sales reps people in general hate being tricked or talked to with disrespect . Be honest with them tell them what you are truly willing to pay and don't hold back on what you expect or don't need . On top of that let them know what kind of credit you are working with as well so they know what banks or credit unions to look at so you get the best low percentage apr possible . Unless you are paying with a straight up cashiers check an can pay off your vehicle those other tips will really get the ball rolling simple as they are. Most people do the opposite thinking hiding all this info till the end will help them get a better deal when in fact hiding info just prolongs the process. This ensures you will have a good experience at any dealership . Its when people walk inn and expect the world but act like they have 850 credit scores and all the money in the world when in fact they have like a 600 credit score and zero down to give , shit hits the fan . We all want what we can't have but need to know when we need help to get it if that's the case . Plus if you do happen to have a decent score and some money down then like I said telling your sales rep shouldn't be a problem . Just remember if you feel like you can get a better deal on finances you can always find a credit union that will have low APR rate but also remember low APR rates are like 2.9 to 3.5 at most banks and credit unions as of rite know August 2019 and some dealerships actually offer 0 percent finance on tv commercials but usually with a 770 or higher credit score . Therefore if you happen to have immaculate credit and still only qualify for like a 2.9 APR you have still hit the jackpot . Always keep in mind you can pay off your vehicle early and not pay so much in interest . This leads me to finally mention my sales rep Eon he immediately greeted me with a smile and went out of his way to actually take the time to listen and get me a deal I could not match anywhere else . In fact I came to him with a deal I got over email after going several times to Audi south Austin and trying to continuously negotiate the trade and purchase of a specific model q7 . I wanted very specific 22 inch wheels and a blackout sport package with Nougat brown interior and blackout headliner on a prestige model . They only had one in stock at Audi south Austin for about 74k and some change . Eon found the same spec with a few more bells and whistles which just rolled off the truck and was just delivered the day I stopped buy but was 78k and some change , 5 k plus over my budget . Eon being the miracle worker he is on paper spoke with his manager who ended up giving me an even better deal and super price reduction than the one in south Austin . In fact he gave it to me for a significant price reduction over the q7 that had less features at the South Hendrick location . Which lead me to say Audi North Austin is full of amazing and genuine people who want nothing more than to sell you a car you will love and for more than a reasonable and fare cost to you . I would have got a worse deal and been paying a lot more for a q7 that cost way less coincidentally if I had gone with all the reviews and star ratings on yelp to Audi south Austin instead of Audi north Austin . Unfortunately I did what I said I wouldn't ever do and judged this place solely on star rating rather than finding out for myself that Audi north Austin is awesome. I'm glad I listen to my gut and gave them a shot in all honesty . For this reason I give them a good rating and my business ... hope this helps if you want a new Audi . Eon never stopped helping me till I literally drove off with a smile and even called me the next day to remind me he had a free tank of gas he still had to put in the car . I know your supposed to get one in any new car but not many sales reps give a shit after you drive off the lot like Eon does . He is truly a grateful and genuine person and a pleasure to buy from . God bless ... read more

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Was buying a new car over the weekend and wanted to see about Audi's. Specifically the S5. Walked into the Audi dealership, walked to both ends twice, got in a few cars, looked around, and no one gave me a second glance. Walked over to the sitting area, sat down, and no one came over. Sat there 20 min or so, walked out. And then found a tow truck had blocked me in. Try elsewhere for Audi. read more

Sooo... Audi's aren't serviced by our regular mechanic so we depend on the dealership service center. Audi's must have horrible quality or this service department is horribly managed - not sure which... but if your car has an issue - you will not be able to get in for service for at least 2 months. Our car has a leak - guess when Audi North could fit in an appointment... - 3 MONTHS from now. This is after we have tried everything with the service manager. I just tried the Audi South department and they can fit us in 2 weeks from now, hey - I'll take it. Just consider this when deciding on an Audi. read more

Haven't ever taken my car in here and not had some issue with the simple customer service part of it. They're friendly enough, but last time I took it in they mixed up my tag with someone else's and couldn't locate my car for 30 min, then wanted to take it back to wash it. This time, I had a morning appointment for a recall issue. I got a text late in the afternoon that it wouldn't be ready today because they "got a late start." That's why there are appointments -- to allow them to properly schedule cars for service. Now I have no car for my busy morning tomorrow. Great-looking showroom, clean facilities, fancy technology. Can't get the easy part right. Not to mention that you can't get on their schedule for months out. I would never take my car back here for service that I could get anywhere else. read more

So irritated with their service department. I booked an appointment three months out, because that's how long the wait is, and when I show up they've somehow lost my appointment. They make it sound like I'll hear back soon from them, but I call two days later and they inform me there's a 1.5 week backlog before they can even start looking at my car. That would've been nice to know beforehand, why would I go out of my way to drop off my car when you're not ready for it? What am I supposed to do without a car for two weeks?!? Do you have loaner cars? Nope! Those are booked out half a year into the future. How about those Audi SilverCar rentals at your dealership? Nope! We refuse to reimburse you for those. What a terrible experience for a luxury brand. Get your act together Audi. The Mazda dealership down the street doesn't have this problem and their cars are pretty nice, too. read more

I have moved to Austin from Chicago where I always had the most excellent service from my dealer when it came to servicing my Audi. Tried to make an appointment with Audi north Austin but they are antiquated and their process is severely broken... causing a ton of friction to do business. I expect more from Audi. I have made a service appointment with Audi South Austin and the difference in service is night and day. I will see if South Austin Audi is any better after June 16th service appt. Its about an hour out of my way, but worth it. read more

Great dealership! service is outstanding, super helpful People. wouldn't take my car anywhere else!

In terms of service advisors, there is no better one than Darrell Robles! He is will do whatever he can to see that any issue you are having is taken care of promptly. The service department does a great job and Darrell is the man to see if you need help with anything. read more

Darrell takes care of me every time I bring my car in for an oil change. I usually drop off in the morning and pick up after work. They do a great job of hand washing my car and cleaning it inside and out. They don't detail it but just make it look nice. Thanks for the excellent service. read more

Darrell Robles serviced my A5. He is awesome! The service department is well run and Darrell got my car serviced in record time. The car was hand washed and ready to go! read more

Darrell Robles is pleasant to work with. He's extremely knowledgeable, honest and professional. We will not go anywhere else. Excellent Service Advisor. Would highly recommend him. read more

Just had another great service experience with Darrell Robles! Time and time again they get the job done right. Check in is always prompt and very professional. I'm pretty protective of my cars, and I always feel like they take care of them like I would. The workmanship is always top notch. I love the new building too, as it's fun to watch your car get worked on in the impeccably clean shop. Darrell has always been super professional, courteous, and truly concerned about providing a superior service. I can't say I "WANT" to go back because that means my Audi broke, but knowing I have someone there I trust to take of it gets rid of the stress. And finally, when I pick up the car and it's been cleaned inside and out, I never fail to drive away happy! read more

I took my car in for an oil change when I received my vehicle back it had 3 scratches on the back bumper and a scratch to the rim after examining the video we found the damage was new and done by service technicians. We agreed to have it fixed and months of having my vehicle they said it was done and when I picked up my car they informed me I'm was no longer welcomed and I can no longer do service on my vehicle at north audi Austin. They could not give a real answer on basis. I've spent a lot money here and as a local I will never support a business that blames and punishes there customers for they own mistakes. read more

Audi North Austin - 2019 Audi rs5 - Auto Repair Near Me - Austin, Texas

I have been a customer at Audi North Austin for about 5 years. I have always met professionalism and attention to detail. Unfortunately, the last time that I brought my car in for service, I was rather disappointed. As soon as I picked the car up, even before I started the car, I noticed that the wireless phone charger was missing. I immediately called for the service advisor. I was told that she was going to contact the service manager to look into the matter, including reviewing camera tapes, and would get back to me. After nigh 10 days, even after I called their customer service to inquiry about it, I have not heard back from anyone at the dealer. This lack of professionalism from someone with whom I trust my property with is not admissible. It is very hard to build trust, but it is very easy to lose it. Sadly, I cannot recommend Audi North Austin anymore. read more

I can't speak for all the sales people but Gary Swenson went above and beyond for me and my mom purchasing a Audi Q5. Whirlwind trip to handle a number of things after my dad's passing, and one of the items to deal with was selling his car and getting my mom into a car she could actually drive (turn on, open the trunk, etc). I know a lot of these features are super basic and standard now, but Gary made my mom feel like royalty...showing her how to set the height of the trunk so that she could easily reach, showing her all the safety features, letting her test drive and all around making her feel comfortable. The story doesn't end there, Gary then helped us sell Dad's car, driving to and from our house to help us. World class gentleman, helping two clueless women. We are forever grateful, Two crazy ladies read more

If you buy here, please be aware that any issues will have a 3 to 4 month wait- as the service department has 0 openings. Audi South Austin is just as bad. Audi San Antonio- Northpark can get you in in about 10 days. This is beyond absurd- Audi, do better- add more facilities. I am now driving with a non working mmi and front crash monitor for 4 months while I wait for an appointment. Im too afraid to even ask for a loaner. If I had known this I would have not bought an Audi. read more

Darrell is the best and has always taken great of us. From my first Audi A4 to our new Q8, it's been a great experience!

The service is so expensive, no sense for me, but the worst is : this is Audi shop and they did inflate my tires with wrong psi from the manual. So, how you can trust they are doing another service and inspection following Audi recommendation? Another topic is : my car is 2023 and have 201k miles and the leather did start fading with normal use, it they said it's normal or over use. Never saw one leather fading in 20k miles . I had bmw, volvo , Toyota and never saw it before. No more Audi for me now. They are not the same German company as before or is a trash in USA. read more

I was a little surprised to see how low Audi North Austin's review ratings are, but most of them are related to the service department. I bought my Audi Q7 from them a couple of months and couldn't be happier with my car and entire purchase experience. My sales rep was Gary Swenson, and he was probably one of the best auto sales reps I've ever worked with. Shockingly, a lot of reps don't know the cars they're selling that well, but Gary was able to answer every question we had and offered even more information about the cars we were considering. He loves cars and is certified by several luxury brands making him really knowledgeable about higher-end cars. Once I decided on the car I wanted, the negotiation was super easy. Because of COVID, he told me upfront that they weren't going down in price which was consistent with the information I was finding from other dealerships. However, what he did do was accommodate some requests to give me a little more added value to my purchase which was nice. Also, because I told him upfront that my budget was set and that I needed to know the ENTIRE cost for everything before closing, he worked with the financing manager beforehand. Once I sat down to sign everything, we blew through it pretty quickly, so it was pretty painless. I've been back in several times since buying the car for various reasons, and it's always so pleasant to see him. He's always super chipper and remembers me and my car. I would definitely work with him again. Regarding the service department, I've had pretty positive interactions with them so far, but nothing significant yet. They're always insanely busy, and it takes about 2-3 weeks to get on the schedule, but I think it's because of staffing shortages due to COVID. Also, it's true that it's hard to get a loaner car, but at least they do provide you with a convenient shuttle service to wherever you need to go. It's through Lyft. I asked the service advisor if I needed to tip the driver, and he said that the third-party company they use takes care of everything. Nice! When it's time to pick-up your car, you can request that they send a driver back out to you. read more

Audi North Austin is by far one of the better dealerships I've visited since I started my journey to buying a new car. Everyone was so nice and professional. I never once felt pressured to making a decision, although I didnt purchase then, I will be back for sure. 5 stars all across! read more

My experience with the Audi service department: 3 times they've tried to fix a check engine light. Each time it takes 2 months to schedule an appointment, 2 months they keep the car, and then they don't fix it! It's impossible to talk to the service manager so ignore the bots that respond to the reviews. They don't care. Do not buy from this dealer! read more

I made an appointment for 1045am and I didn't leave until til 130pm. I brought my car for 20k check with oil change and brake flush. I got there and no one was there to greet me for 5 mins. I had to get inside and get someone to help me out. Also for these service with an appointment it should not take 3 hours. I had brought my car in before and it did not take no 3 hours. Also I had to reach out to the person helping me and kept asking on when my car would be done. The service is not what it used to be. They are inconsistent. If I have an appointment I should be getting my car in and out shorter than 3 hours. If that's not the case then what's the point of having an appointment. Do I need to plan for 3 hours every time I bring my car in to have serviced? Should be 1.5 hours tops and if there is not enough staff then remove the number of appointment slots. Seriously not happy with the service. read more

There are not enough characters here to share the issues I had with almost the entire supervisory staff over a 2-month period, A full review can be viewed here docs.google.com/spreadsheets/d/1_5AdvZHY3a0MSGiwqU0JDf3KVCq6HP7O34YjjdxA2gc/ read more

Incompetent is the only way to describe this dealership. I won't bore you with all the details, just the highlights. Windshield was replaced 3 years ago, Audi dealer did not do it in house and sent me to another shop. I had to go to back to Audi after the windshield replacement to have them calibrate the sensors for the adaptive cruise control. Fast forward a little over two years, I have a minor fender bender and the body shop had to take the bumper off. After repairs the adaptive cruise control doesn't work, I'm told only Audi can calibrate. I call for an appointment at Audi North in Mid August. They have no times available until October 10th, I set the appointment. the week before they call me to inform me that all appointments are being pushed back two weeks (they still send me a text on the 9th to remind me about my appointment on the 10th). I drop the car off on the 24th. They send a Lyft request for me, after two drivers mysteriously don't show up and a third one is dispatched I realize they inverted the pick-up and drop-off addresses. After a week I call to see what's going on and they inform me that the windshield is not an Audi windshield and that is the reason my adaptive cruise control won't work. I guess they couldn't look further back in my record to see they had calibrated it before, and furthermore they did not offer windshields at that time. The service guy said he would go ahead and have them try to calibrate it and see if it would work. Fast forward to today, November 7th. Just got off the phone and nothing has been done since our last talk a week ago. He informs me he will go talk to the tech and see if they can try calibrating it. Probably bad luck to post harsh feedback before they've finished my car, but If I help someone else avoid this frustration it will be worth it. At this point I would say to hell with the adaptive cruise control, except there is no regular cruise control and I often take long trips. read more

This place is a joke. Literally. Avoid at all costs. They screw you on "lease warranty" coverage and the customer service is a joke. I am sure they are all compensated on screwing customers over. Never ever buying an Audi from here. Or possibly ever. read more

A woman named Grace in the service department was incredibly smug and self-satisfied in telling me the repair I came for would take several hours instead of the "stop in" I'd discussed on the phone with her colleague. I had my 3 kids under 5y with me. She laughed in my face TWICE when I inquired about making an appointment or getting a loaner saying both times with weird pleasure: "we're booked out til October." She acted as if she was busy finishing up with another client's paperwork but a picture of a tattoo was on her phone. It took 10 minutes to talk to someone on the phone each time I tried. I understand the pandemic has affected the car industry, demand, staffing etc. Some businesses deal with it gracefully. Audi North and Grace do not. read more

Had some service /parts questions...the guy doing the greeting doesn't know what day it is. Secondly-an "advisor" doesn't have a clue what I'm talking about but says you " can't get it " . Then takes a call on his cell phone. Needless I'll won't be buying my next Audi from this bush league dealership! read more

Sold 2 lemons by this AUDI NORTH AUSTIN. They sell there used cars as is. They don't care about the customer! Be careful. 6 months ago, they sold me an A3. I kept telling them the car has been acting weird. They kept telling me nothing was wrong. A month later the transmission went out. They offered to buy it back $6,000 less than what I paid for it! They got it down to $4,000 with a trade. I took the loss and traded it in for an A4. I have had this car now about 5 month and have had nothing but issues with it. 5 months and I have spent $8,000 to fixing problems. The general manager RG has been dodging me, forcing me to go to corporate. Save your time, and definitely your money. Learn from my experience with them. read more

Zero stars. If you don't need a car, then their service bay is for you! They keep your car for days to complete 1-2 hours of work that you scheduled 4 months in advance bc of their "availability". Every single time in the last 3.5 years I've had to go to them (lease) this has been guaranteed to happen - like the sun will rise tomorrow. They don't call you to give you a heads up either. 0% possibility of Premium/Luxury Car Service. read more

Every car owner comes to realize that the most important relationship one has with their car dealer is that of the Service Manager. Regular scheduled maintenance and the more frustrating NON scheduled emergency's are just part of being a car owner. Audi North Austin has THE PREMIER Service Manager on staff...Darrell Robles. Not only is he courteous, responsive and knowledgeable, he's a man Audi owner as well which tells you even more about his dedication to listen to one's needs and get to right the first time. read more

I am a long time customer of the Audi North Austin Service Department. I tend to keep my cars a long time, so service is critically important to me. The only Service Advisor I deal with us Darrel Robles. Darrell is smart, possessed of a remarkable mechanical sense, and clearly well trained in the service and repair of Audis. Darrell is responsive to my questions and concerns, communicates very well, and ensures that my car is repaired/serviced right the first time. He has my highest recommendatio. Frank Robin read more

Sold me a lemon. I bought a used Audi from them (Technically from the Maserati that was only 2 years old, and not even 3 years later the repairs to my car will cost more than the value of the car. It doesn't even start there. The car I bought came equipped with TVs in the backseat, the salesman told me the TVs couldn't be located and I'd have to come back the week after to pick up the missing TVs. Upon returning, they told me I'd now have to pay for the TVs! After a very loud discussion, they were only willing to give me a terrible discounted price to purchase the TVs AGAIN and said, out of kindness, they were willing to throw in the missing trunk cover that I had also already bought!! Fast forward 6 months, my sun shade is rattling bad, so I take it back in. I'd purchased the extended warranty, and the Audi staff had already repaired this upon purchasing, but here it is rattling badly again. They were unwilling to fix a second time, and quoted me a ridiculous sum to fix. Fast forward 2 years, and though the service staff seem like decent people, my car is now at a point that would cost near the total value of the car to repair fully. The Audi/Maserati sales staff are awful and I will never work with them again. I honestly loved driving my Audi, it's a dream the times it was working perfectly. But a car that barely made it to 75,000 miles is a joke. Go anywhere else for a car. ***Update*** I did as Courtney mentioned and contacted Mike to see what Audi could do to help me and try to make my experience with them right. Mike offered me two potential fixes. The first was 25% off the repair costs. This was a no go as the price to repair was the equivalent to the total value of the car. Worse, even with the discount, Audi was still higher than the other two garages that quoted me for repairs. The second fix was to put me into a new or used vehicle from them and they would give a decent deal. Their decent deal was to pay over market value on a different car. Far over market value. The exact same cars I looked at were $1000+ cheaper from every other dealership I went to and Audi would not move on their price even a cent. In one case, Audi North Austin was $3000 more expensive on a 2017 Q5 that had more mileage, less features, and the distinct smell of a pack a day smoker when compared with a different dealership in South Austin. As a side note, they also offered me $1000 less for my current vehicle trade than two other dealerships did. I could not be more disappointed overall with virtually every aspect of Audi North Austin. I see no reason why I would ever want to do business with them again. They are 100% at fault for everything I've detailed above, and offered me nothing more than empty gestures in their attempt to mask their many many failures. If anyone reads all the way through my review, I can only hope that my ranting will push them to go anywhere else for a vehicle or service. read more

I would never think to leave a review for a dealership as I've never had any "stand-out" positive experiences. Working with Tanner was nothing short of amazing. From the start, his level of communication, professionalism, knowledge of the brand/product and warm personality was a MAJOR breath of fresh air. He made our entire experience with Audi North Austin effortless. If you're looking to purchase/lease- ask for Tanner Campbell! He goes above and beyond and we can't thank him enough. read more

Just brought home my new Audi after a seamless negotiating and contracting process with Gary in sales and Nissa in finance. I'm new to leasing so asked both of them LOTS of questions (which meant I took up a lot of their time) and they were both beyond patient with me. I came away with a good feeling about the negotiated price, leasing terms, etc. Thanks! read more

Do not go here to buy a vehicle.! I should have done a little more research research before going here. They were the only dealer within 100 miles that-had the vehicle I was looking for. Looking back at it now, I should have driven to Dallas or Houston. First issue was my salesman said he could bring the vehicle to me to test drive, but they were too busy to follow through with that commitment. Then I was told once the vehicle was detailed and ready, it could be delivered to me. They had to repair some scratches that happened on their lot, due to someone not paying attention I assume. The vehicle also had 2,000 more miles than it was listed with. We agreed on a price, pending the repairs we discussed. After 4 days no answer or update. Finally I get a call it is ready, but once again they are too busy to deliver to me. We asked if we could pick it up at their location. We show up and wait for over an hour when we were told it shouldn't be more than 10 -15 minutes. Finally we are called in to the finance office, we sign the paperwork we are done! Well not quite, Come to find out no repairs were really done, they buffed the paint and maybe waxed it. No detail, no paint, and the damaged trim repair I was promised not done either. It also had more scratches on other areas this time. Our salesman said don't worry I will get you a loaner and get these things fixed also. Fast forward to now, I just received a call from their finance manager threatening us we that need to come back and fill out a credit app or return the vehicle. Keep in mind we wrote a check for a significant amount plus a trade in. When this finance manager got a little snarky with me, my question was if they didn't have a loan secured why was I given possession of the vehicle. They didn't hesitate to cash my check I wrote. Come to find out the bank we requested them to use had not even received our credit application, the only one we wanted to use. However they did send it to 4 or five other banks they preferred to use, with a higher interest rate. So after a month, we had to contact our bank to secure the loan for the vehicle. If there was another similar vehicle available close, I would be returning it to them and asking for my down payment and trade in back and buy somewhere else. If yelp would allow zero stars I would select that, but I guess one star will have to do. I doubt the scratches and interior repair will ever be done by this unorganized facility that considers itself a premium dealer. I will probably have to take to another dealer and pay out of pocket, but at-least it will be done right. read more