This and all audi cars are the biggest thieves of all times the car wasn't even the model that was on the sheet on window bought 2warentees for 4thousand dollars the car had no air bags speedometers read the mileage and was adding them as car wasn't driving. The brakes were old brakes after one year I spent 800$ for brakes on a brand new car smog at dealership they at that dealership took a different car different vin and did the smog and charge me for an alignment gave me paperwork to pay for differen read more

Purchased a new vehicle in February 2023. It developed a paint bubble which burst leading to paint flaking off an ever-increasing area on the front of the vehicle. This dealership refused to correct the defect. read more

Had the best experience buying from here. Marisol helped us throughout and ensured we got the best deal possible. She was quick on the phone as well, shared all the details and videos of the car before we could reach the location. Can't wait to drive our very own S5! Thanks Marisol read more

I am a repeat customer of Audi Valencia. I've been to other dealers just to browse, but let me tell you Valencia always treats me well. This year we went for the Audi Etron, I was Introduced to a young man Michael Zimes. What I loved about this going man, is he new everything about this car, he wasn't pushy what so ever. We took our time thinking about it, and decided to buy the car. I called him and he made the deal happen for us. We all know to make a deal happen, you end up spending quite some time at a dealership. He made this deal painless. He always made sure we had what we needed, sat us comfortably. While we were in finance, he was taking care of everything else. Walked us through the complete car (which sometimes doesn't happen) he sent me a how to video (just in case) made sure everything was connected properly. He went out of his way to say "call me if you need anything". This going man and Audi were great! They definitely will continue to get my business. Thank you Michael Zimes for everything! read more

Just traded in my 2016 Audi S5 for a 2024 S5. Myron Collins is a real go getter, personable and really cares about taking care of his customers. He is also very knowledgeable and helped me set up my new car with all the bells and whistles. He even delivered the car to my home! He is well connected across the state and a master at working "the deal." I also have been using this dealership for years for maintenance. Jennifer Hurd is the best customer service technician I have ever had. read more

WOMEN BEWARE!! If you take your car here to be serviced, they will try and take advantage of you! Long story short, I have been having problems with my Q3 leaking oil for over a year. I took my car in to have the check engine light checked out and they told me it was something minor, but I think it had to do with the electrical wiring. They included the cost with the regular price of getting my car's regular service. That made me think they were being honest and doing their job correctly. The check engine and oil pressure light came back on three more times. The fourth time they said it was something with the cam shaft sensor. I agreed to those repairs even though it was expensive. After they made those repairs, they found something else wrong that was going to cost even more than the initial repairs. I would write more but Yelp only gives me so much space. Fast forward a few months and thousands of dollars later, the oil light and check engine light are back on. I take it back to get it checked out. I tell Justin what is going on with the car. He writes up the paperwork and goes to look at my car and then tells me that he doesn't see the oil light on. I tell him it's because it goes on and off, but it doesn't stay on all of the time. They supposedly run a diagnostic, and then tell me that I need new spark plugs, a new coolant container and a coolant flush. The inspection list said the engine oil was fine. I look through the inspection list and don't see any mention about the oil light. So I go back and meet with Justin and ask him if they verified everything with the oil. He said yes, that it's just low on oil but it's because my car is old and is burning through oil a lot faster. My car is a 2018. He was adamant that they checked everything. I said, I just brought it in for an oil change two months ago, is it going to burn through oil that fast? He said yes. I have been bringing my car here to be serviced since I bought it, and this is the first I've been told that it's burning through oil faster. Shouldn't they tell me I need to start bringing it in sooner to be serviced?? Anyway, I tell him I'm going to make a phone call first and step outside. When I go back in, he tells me oh I should have noticed it sooner but they didn't check the PCV valve and that's what could be causing the issues with the oil. So they look into that to see if that was the problem. So they keep my car over the weekend. I don't even get a phone call. I just get a text with a link of the recommended repairs. Wouldn't you know it, I need a new PCV valve. After the last time when they kept finding more issues, I was a bit skeptical. So I go back in and meet with Justin again and tell him that I felt that they were trying to take advantage of me. I tell him how that if I didn't question him about the oil and just went with their initial recommendation, I would've had to come back again for the same thing in a few weeks. Then tell him that if a proper diagnostic was done, they would've gotten the code for the PCV valve. He proceeds to tell me that there isn't a code for that. No code but yet he knew that was the exact thing that needed to be fixed? I tell him I just want my car back. He fills out some paperwork then asks me to sign a form which had the cost of the diagnostic. I asked him to verify that I wasn't going to be charged for it. He says no, and then shows me another form that had no charge on it. I said, ok that's all I wanted to know. He then gets an attitude and says well I could have charged you if I wanted to! He finally gave me my car back. I asked to speak with a manager. He tells me that there wasn't one that day. Yeah, ok. I knew I was paying more to have my car serviced/repaired with them then I would at an independent mechanic, but I figured they were trustworthy and would do their job correctly. I was wrong. Do NOT trust them! They will be nice to you until you call them out on their nonsense. read more

Just wanted to give a huge thank you to Mike Z. for helping me out with the purchase of my new (used) Audi. He answered all (and I had a lot) of my annoying questions and he worked with the managers to get me the best deal possible. I would definitely recommend Mike Z. Not only did I get a great deal, he was very easy to work with and made the process simple and fast. He took great care of me. Mike went above and beyond to make everything go smoothly. In addition, I had an excellent experience trading in my car to Valencia Audi. Another shout out to Michael in finance, he was attentive and supportive and made the signing process painless. read more

Not typically a Yelper yet I wanted to share a car buying experience that exceeded expectations, especially in what is typically a dreaded process rife with a lack of integrity. The intention is to help anyone who's on the fence or lacking confidence to stop wasting time and connect with trustworthy people while also scoring a competitive deal. I started my process by test driving at a local dealership. Knowing what I wanted, I then spent about a month shopping around respectfully, meaning, not taking one dealer's offer and putting it in front of another. I engaged with most of them via email only to start. I didn't want to waste anyone's time, and I was honest about whether their offers were competitive or not. Some dealerships couldn't manage communication well (eg: multiple people trying to reach out to me vs one person, not keeping each other in the loop), some took days to respond, and some didn't even call back (including the one I test drove at, poor form). Some would try to put me in another car, convince me what I was looking for wasn't as good as what they had, and so on. One gloated about an amazing deal with such hyperbole and it wasn't in the ballpark, reasonably speaking. Another reacted to basic math with frustration, saying the online calculator from his own dealership was wrong and that "you have to listen to me." This array of red flags was not the way to earn my trust or business and I'm sure many of you have far worse stories. None of these approaches resonated with me and only one person stood out: Willie at Audi Valencia. He was responsive and communicative with full detail via email and I respected his specific and direct replies, no games or maneuvering. When we finally spoke by phone, he was a complete gentleman. Even when I made pricing requests that some might've found disrespectful (I was still in "grind" mode), he responded matter-of-factly about what was and wasn't possible and never made me wrong. He would always take what I offered, confer with his colleagues about what was possible, and update me. Towards the tail end of dealmaking, I spoke with his finance manager, Brandon, who was similarly friendly yet firm. I respected his being direct and not filling my ears with reasons to skirt around anything. I got a top tier offer and the choice was mine. After exhausting other possible deals and weighing my options, my confidence was at its peak with the Audi Valencia team. Knowing how respectful and kind they were throughout the entire process made all the difference. If sh*t hits the fan, I knew this team would take care of me. While I was at the dealership, Mazy, the GM, introduced himself and was kind and welcoming the same. This team has their wits about them, they are present, they listen, and again, firm if I deserved it, yet always respectful. This sounds weird, but I wish car buying was a more frequent experience so I could interface with people like them more often. Car dealerships and salespeople don't traditionally have the best reputation. Customers can be pushy selfish jerks, I'm sure I was a challenge to some (I did my best), yet this crew always operated with class. It didn't matter that the dealership was ~40 minutes from my home. The decision was easy and I picked up a well-equipped 2020 SQ5 from Audi Valencia. Thank you Willie, Brandon, Mazy, and the extended Audi Valencia team who contributed to making this my best car buying experience to date. I hope people read this and that it opens them up to considering working with you. Wishing you all well, you deserve it, especially in this pandemic economy. Thank you. read more

Audi Valencia - SQ5 Exterior - Car Dealers Near Me - Valencia, California

I received a call from a finance guy on 4/14/24 telling me that my uncle had put me down as a reference. He continued to tell me what car it was and that my uncle had no credit but that it was fine because I could co-sign for him and in 6 months, I could be taken off the loan. The finance guy told me that my uncle did not want to call me and was too embarrassed to ask and reminded me that I was family and family should help each other out and that my uncle would never screw me over, keep in mind I've never met this guy and I've never talked to my uncle about the possibility of cosigning a car loan. I start asking questions and tell the finance guy that this is a big decision and responsibility as I'm about to ask more questions he cuts me off and tells me to talk to my uncle. I tell my uncle I'm not done asking questions, so he hands the phone back. I start asking about the interest rate and I tell him that he can't assure anyone a bank will approve my uncle in 6 months and that I would have to think about it so he cuts me off again and tells me that I need to talk to my uncle and tell him I don't want to help him, I get annoyed and I tell him that I should not have to say anything to my uncle and I hung up on him. This left me with a really bad taste in my mouth. I did not appreciate the conversation at all, and it felt like an ambush. This call was very uncomfortable and unprofessional, and it really upset me that the finance guy was trying to make me uncomfortable by having me be the one to tell my uncle I did not want to cosign. After talking to my uncle and mom (she was also present) they told me that they both told the finance guy not to call me and my uncle had told him that if he could not get approved then that was that but that he did not feel comfortable asking me to do something like that. read more

I do not even know where to start. Made my first car purchase this weekend at Audi Valencia and their team went above and beyond to make this experience one of the best. If you are looking to buy a car, Quaid Daniels is the guy you have to go see. He really was invested in finding me exactly what I was looking for and doing everything he possibly could to make it happen. Their costumer service and their energy is unmatched! I will not be buying a car from anyone else. Very very impressed with how Audi Valencia treats their costumers! Thank you Quaid for an experience I will never forget! read more

Audi Valencia - Car Dealers Near Me - Valencia, California

I normally don't submit a review unless I'm very unhappy with the product or service. However, I felt the personal service I received from this dealership warranted a review. First a little background information. Late December I was having my Audi serviced at this dealership. Rather than waiting in the service area I decided to walk around and look at what was available. I have been looking for a car with a specific color and specifications. The car I wanted was very unique and hard to find so I knew they would not have it on their lot. That's when I met Myron Collins an Audi Brand Specialist. I saw him approaching me with this big smile from ear to ear. He asked if he could be of any assistance. I said no that I was there just having my car serviced. At that point I thought he was going to turn around and walk away. Instead he asked very politely what kind of car was I having serviced and how did I like it. From there I told him that I had been looking for this hard to find car with specific specifications. He asked for the specifications so he could keep an eye out for it. Myron gave me his business card and personal cell number and told me to call him if there was anything he could help with. Late January I was alerted that the car I was looking for was "Coming Soon" to the dealership where Myron Collins works. I texted Myron Collins later that day and asked him if he would track it down and let me know the status. To my surprise he remembered me and all the specifications I was looking for. About an hour later he texted me and said he found the car and gave me detailed information about the car with photos. He also told me it would not be available for about a week. I then asked for an "Out The Door Price". About 30 min later he sent me the out the door price with breakdown information and how every dollar was being applied to the cost. The price was a little more that what I had wanted to pay and asked if they could bring it down to my budgeted price. About an hour later he told me yes they can make it happen. I also asked if he would take me to the car so that I could look it over, again he said no problem. The next day I met with Myron and he took me to the car. It was everything I wanted and more. I proceeded with the walk around. People that have done business with me call me a pain in the...neck. I think I'm just very detailed. :) I started telling Myron what I would like fixed or addressed. Half way around the car I asked Myron, "shouldn't you be writing this down". He told me don't worry I got it. After my walk around I told Myron that I wanted the car. He told me that's great but reminded me it was not going to be available for about a week and he would keep me up to date on the car's progress. I received a text every day with the progress and photos. The day came for me to pick up the car. To my surprise everything I asked to be fixed or addressed was done. My overall experience was over and above of what I expected. Myron Collins, Audi Brand Specialist is very knowledgeable, professional and makes you feel like family. No matter what time of day, he responded to my questions or concerns in a very timely manner. He worked very hard to make me happy and address any concerns. I felt like I was given the VIP treatment throughout the entire process. Never in my years with dealing with dealerships have I been treated like this. Audi Valencia will be my go to place to buy a car. I highly recommend this dealership to anyone looking to purchase a car. read more

RE: Service Dept I made an appointment to service my 2018 Q3, which I leased from this dealership, identified as a Keyessdealership . When I made the appointment I asked what the cost would be for 20k mole service. Adviser placed me on hold to check. After a time, she told me it was "complementary," no charge. I asked for confirmation. Again, after a brief hold, confirmed. I asked how long it would take, I showed up got my appointment. Update: heard back from General Manager (email), after my review, and after contacting Audi USA. Also, got a call from the service manager, who basically called me a liar regarding the whole "complementary service" thing. She said the appointment taker said the 21 point inspection was complementary, not the service, even though I SPECIFICALLY asked about the cost of the service. Doesn't every service department give you a complementary inspection, so they can sell you more services? To be fair, she offered to comp the service, but she also called me a liar. Ouch! The GM simply called this a "bad attitude," not the insult it is. I stand by STAY AWAY. read more

Myron is my favorite person to exist-- if you go here, ask for his help. He couldn't have made my experience better. He's super knowledgable and patient. 10/10. Once I get my next car, I'm going back to Myron. read more

I had a bad experience at the Service department of Audi Valencia dealership. I bought my car there, and scheduled a service appointment to solve a problem related to my purchase. I notified both, the service department and the salesman, Pip, of the issue, so everyone knew about it ahead of time. Ended up waiting 1.5 hours, and left without any service done. It was a total waste of my time and drive. Rude customer service woman who raised her voice at me, and unresponsive salesman. This place is nothing like Audi Beverly Hills' Service, which is, by far, The Best in town. read more

Had an issue on my Audi And Nick in the service department helped me out with everything, made everything smooth, no issues, and updated me daily on the status of my Audi. Very happy with his service and professionalism. Will keep coming back to him. Ask for Nick and your set! read more

Audi Valencia - Ask for nick!!! - Car Dealers Near Me - Valencia, California

Just bought a new car with Chris, who could have not made the experience better, provided professional and personal service, was patient, honest and dedicated to find us the best deal. Myself and my husband never left a dealership so happy with both the vehicle and the salesman, what a great experience! read more

Stay fair away. After spending $50k on a used Audi A5 I regret my purchase. I should have went with my gut and gone to CarMax where I have had a positive experience in the past. The lack of ownership is concerning and I fear I am stuck in a long term dysfunctional relationship for the next 5 years until I sell the car. I hope this helps please do not make the same mistake. read more

I took my Audi 2018 A6 for what was promised by my service advisor (Justin B.) while my car was under warranty but delayed due to lack of staffing at the dealership. They lied to me instead they wanted to charge me $295 diagnose fee for something that was covered under my warranty but delayed by the dealership. Don't take them at their word demand everything in writing. The most incompetent service department I have ever experienced in all my dealings for my automotive needs. Audi should take this franchise away from its current owners as they lack every ability to meet Audi standards of excellence in service. I question why are they even in business as authorized dealer?. New service manager (Dillon S) is no different than his predecessor Emerson F. that sat in the service department for years ignoring concerns of his customers. Dillon S (Service manager) lacks every ability in decision making on every front. The service advisors at this facility lack every knowledge an automotive advisor must possess in dealing with the public. Weekend staff is ghost I wonder why are they even open on Saturdays. They always try to work themselves out of honoring manufacture warranty claims under some pretense or another while the car is still under warranty and covered by Audi. I have had many negative dealings with Audi of Valencia and its service department. Honesty is not among the traits they demonstrate towards their patrons. Time after time they have mislead me on many levels. I hope Audi opens its eyes on the circus that is being orchestrated here in Valencia with this group and the dishonest service that its patrons receiving. read more

If you want to buy or lease, go to Audi Valencia. Specifically, ask for Ryan Schlesinger. He makes buying a car effortless. He's earnest, honest and will take the necessary time to make sure you get exactly what you want. He's personable and you don't get the feeling you're being "sold to". He knows everything about the cars and can answer you immediately without pawning you off on someone else. As a woman, it can be a nerve wracking experience getting a car. He and his team made me feel like I was a dear friend or family member and solely wanted the best for me. All of the paperwork was done and ready for my signature when I arrived. Michael, in finance, was friendly and informative, as well. The car was ready and clean. I spent more time just chatting with them than having to work a deal. Mauro also walked over to check in to say hello and make sure I was doing well and taken care of. I'm so very grateful and will surely be back when it's time for a new beautiful vehicle. ~ Jewel read more

This is the best Audi dealership in SoCal. Daniel Casillas helped me find my dream car and was so patient with me. I spent over 7 hours there because I couldn't decide on which car would best suit me and my needs. Daniel was soooo patient. He literally spent the entire day helping me out. We test drove at least 5 cars and was able to work with me on getting a fair price (especially now that cars are exceedingly expensive). Daniel is truly a legend. He said he wanted to earn my business and he did just that. I will be visiting him again in 3 years when my lease is up. He has earned a customer for life. I'd also like to give a shout out to the manager Raul, and Solgo in the finance department. They were such good people and like Daniel, they were extremely patient with me when I was indecisive to a fault. Shopping for a car can be exhausting, but it doesn't seem so tedious when you're working with good people. If you're thinking about getting an Audi, do yourself a favor and check this location out (and be sure to work with Daniel) because you're going to leave happy!! read more

Audi Valencia - Audi Q5 - Car Dealers Near Me - Valencia, California

Audi Valencia is the best Audi dealer is So CA! The team there is so friendly and welcoming. Sending thanks to Michael and all who helped us. If you're thinking of getting an Audi, make it out this way! It's worth the drive! read more

I own two of the most expensive cars Audi sells, and I get treated like it's a privilege for me to get my car serviced here. This is not a one time occurrence! Most recently I brought my E-tron GT RS in for a software update. My appt was at 745 AM, for a 2-3 hour flash update. I was notified around 11am that it would not be finished until 430 pm. I arrived at 430 pm to be told it hadn't been done yet. So I guess the car sat all day?? I am a busy surgeon and trying to get the car in for service takes scheduling and planning for me, not easy to get free time. This type of service happens frequently at this facility. It's close to me so that's why I go there, but I can not recommend them in any way! This is my 5th Audi and this experience makes me question my continued brand loyalty! read more

At a time and in a culture where the focus seems to be who can be societies greatest scoundrel, the competition for that dubious reputation is tougher than ever. With politicians, lawyers, and media personalities leading the charge to claim that title. Normally used car salesmen are contenders for that crown, however there is an outlier in the scoundrel sweepstakes and that outlier is Valencia Audi in Santa Clarita! Honest, no pressure, warm hearted, extremely proficient, and a joy to speak with is their signature trademark. Stephen Emery sold me my car and Alan Johnson assisted me with the financing. It was such a wonderful experience I could almost hear Robin Leach himself singing about champagne wishes and caviar dreams. The showroom is beautiful just entering inside I felt like a Kardasian walking into their living room on Christmas morning. Further I would note that If the incoming Biden Administration is targeting Patriotic Family Valued businesses and labeling them domestic terrorists. Then they're definitely coming after Valencia Audi because that is exactly who they are. An all American business staffed by patriotic all American employees who are both humbled and honored to serve you. So if you're the kind of person who doesn't kneel when the National Anthem is played, the kind of person who relishes old fashioned courteous salesmen, the kind of person who lives to support patriotic American businesses, then this is where you should buy your next car. Semper fi Valencia Audi, because I too am not ashamed to say I love America. read more

Audi Valencia - Alan Johnson(Finance Manager) - Car Dealers Near Me - Valencia, California

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We stopped at Mercedes Benz, BMW, Volvo, and Audi dealerships and Willie Dalgan from Audi Valencia greeted us with his heart warming smile and pleasant demeanor. He was professional, knowledgeable, and personable. All stellar attributes in a business person. I really appreciate Willie's low key approach and especially his patience as I struggled to make up my mind. By far, my best car buying experience ever. Thank you Willie. I love my new car. read more

Audi Valencia - My new car. Audi Quattro Etron. - Car Dealers Near Me - Valencia, California

Daniel Casillas was outstanding and amazing person helped us out a lot he's an amazing person recommend coming to him he's the best person y'all can contact if y'all need a car ! You can contact la jalisquilla and her team highly recommended they're a great team. read more

I had heard about this New Audi E-Tron Q4 and was excited to hear that they had 2. I Was greeted by a Very Cool, Super Informative Gentleman named Myron. I told him I was just there to look and possibly get more info on there EVC. He explained that this Q4 was around 65K and that it came w/ most if not all the Bells, and Whistles. I wasn't really expecting to drive it, but he just said since I was already there... anyway, I'm gonna start by saying I've been lucky to drive and own most brands ( BM's, Benzo, Porsche) and the technology in this car surpasses "ALL OF THEM"!!! Myron, had a lot of info to give, and I'm gonna tell you for the most part, he made me understand Most of this Cars Abilities, ... it is AMAZING ! Finally, I never felt any pressure from Myron, I drove and saw all that this car has to offer, he explained a few payment options, and walked away knowing that when I'm ready to buy a full EVC , he will be the one to sell me this Audi! Thanks again Myron, Aurelio ( JayR) read more

Bought a truck on july 7 transmission gave out and needed to be replaced 3 months later they clean theyre hands right away and dont want to service the vehicles the so called agent pikachu and seller christopher and finance supervisor chevon please don't purchase vehicles from here they just take your money they are as shitty as can be truck had worn out tires and brakes chipped window and they didnt want to fix anything the worse dealer read more

My experience with Samantha was outstanding. The transaction was very smooth and easy. She is very persistent and very informative of the Audi Q5. She really cares that you are happy all the way through the process. I really appreciate her and making me feel comfortable. I hope she is around the next time in 3.5 years! read more

My experiences here at Audi Valencia have always been negative. Today was proof of that. The service is always 1 star as they are incredibly unreliable. I didn't buy a car at this location for this reason and try to stay away from this location as much as possible but it's difficult seeing as though I live in this valley. I have audi care and I'm not sure what exactly I even pay for because nothing ever gets done the way it is supposed to. I won't even get into the other issues I've had. I have two recalls on my vehicle, as well as a multitude of other issues. I made an appointment to schedule my service specifically to have a loaner car. I made the appointment with Jennifer Hurd. She mentioned that there would be no loaners available last week but that she would guarantee a car for today 7/1. To my disappointment when I arrived, I was told there was no loaner car available. I scheduled my entire day around having a car and am now having cancel all of my clients for this reason. They offered ubers and I figured well maybe they'll accommodate and take my to my location, but of course in good Audi valencia fashion they tell me that their radius is only good for 10 miles. Such a joke, but can't say I'm surprised. read more

In 2016 my fiancé and I walked into BMW being a ghost (no credit) Willie Dalgan helped us out, he was such a helpful man, very honest, trustworthy. Then one year past by, walked into Audi got help for a young man (don't remember his name) We we're happy with our purchase of a 2017 Q3 but then we realized we wanted something bigger. We saw Willie Dalgan working at Audi which we were so happy and relieved because since we brought a car off of him before we knew he would help us out again doing a third car purchase. Told Willie everything we wanted in a car and price we're looking to pay, and everything went to perfect, from the help of his manager Mike Murray! We got a 2018 Q5 Quattro! Beautiful, AMAZING car! So if you're looking into buy an Audi and want someone to be honest with you, Willie Dalgan is the man to look for when you walk in. Thank you so much Willie Dalgan & Mike Murray, we enjoy and love our new car. (: read more

Audi Valencia - Car Dealers Near Me - Valencia, California

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My partner and I called Audi Valencia late one day with a very specific car and monthly budget in mind. Luckily, we connected with Harry Gambini as after a few hours and an easy thread of texting, he had managed to find a car that filled all the prerequisites ( and then some ) and had a potential deal on the table. It was late so the manager approved the offer first thing the next morning. Everyone was happy. The car was delivered that afternoon and the process could not have been any easier. We have already recommended Harry to a friend who is looking for an Audi and will continue to refer him in the future. read more

Audi Valencia - Car Dealers Near Me - Valencia, California

Thank you Mazzy and team for an excellent buying experience again! Third Audi from them They arent pushy like other dealers and get the deal done fast and easy read more

Audi Valencia - Mom loved her new Q8! Thank you Ali :) - Car Dealers Near Me - Valencia, California

The BEST EXPERIENCE EVER! Thank you Brandon and Willie Dalgan for your what you call "MAGIC"! If I can give this TEAM an 11 instead of ten , I'll DO IT! Thanks for your HELP guys! You guys ROCK! 'Till next AUDI! read more

I AM A DIE HARD AUDI FAN & I WILL FOREVER STAY LOYAL TO THE BRAND . BUT I must warn you about this location and their practices . Just save your time, your money and stay away from this dealer! Service Manager, JENNIFER MARTINEZ is a joke. I originally bought my 2016 Audi s3 here, I've had all my services done at this location & every single time it's been a headache! Long story short.. My most recent visit here I had some mechanical work done regarding a minor rear end accident & when picking up my vehicle and doing a walk around, I noticed few things. Being that I've been employed in dealership setting, I've experienced some bad apples that will take advantage and joyride your vehicle. So with that in mind, I've learned the only way to protect yourself is to do video walk around, Collecting a time stamp/date, current miles, gasoline, and any damages you may already have (I suggest everyone does this for there own peace and mind) This is list of problems I encountered.. 1.I was quoted and promised a discount only to be hit with additional charges. 2. my steering wheels buttons/instrument cluster were still not working properly, which was at the top of my list of concerns . 3.the manager had the audacity to try to put me together and tell me that it wasn't related to the accident and that I was gonna have to pay an additional 750 for parts and labor. 4.then later explained to me that my car was fixed, but if i didn't take care of the short circuit soon, I could be facing more electrical issues down the road? 5.since I could not wrap my head around it, she then went out of her way to print me the diagnostics report, only to find out I was right! The car had been in their possession 6.To top it off the edge of my FRONT right bumper was hanging off!!! 7.my tow hook license plate was completely bent backwards 8.I was missing bolts in the area they had done work 9.then after complaining to Jennifer about the damages in the front, She promised to have her GM look into the video surveillance to see if they were responsible. After not hearing from her for a few weeks, I started to press more and she eventually got annoyed of me and agreed to take care of the damages 10.however the damages were fixed inappropriately, I attached images below. They applied some cheap glue on my bumper, which ended up coming apart and now I'm screwed with it. Thanks for letting me down, Keyes Audi Valencia read more

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Came in to look at a lightly used Q7 that was advertised on the website. Our salesperson Willie was super helpful. He took the time to double check any information he wasn't 100% sure about before answering a couple of specific questions I had. He was attentive to the fact that my wife and two small children were with me, and offered everything he could to keep them occupied and comfortable while he and I worked out details and came to an agreement on terms we were both happy with. The vehicle had a minor issue which was still covered under warranty, which Willie began working to sort out the minute I pointed it out to him. He kept in communication about the issue and worked with the service after the sale to get it fixed as soon as possible. When it came time to finalize the deal and sign paperwork, Brandon did a great job of expediting the process and not taking up unnecessary time. We had a communication hiccup, but he explained away my misunderstanding, and everything else went smoothly. Overall we had a great experience here, and would be happy to work with Willie again in the future! read more

Just leased an Audi Q5 plug-in hybrid and wanted to thank Myron for all his help, insight and efforts to make this a seamless process! Myron and the sales team were great, did not pressure us and helped us make the right decision in terms of car, financing, etc. Thanks Myron!! read more

Buyer beware! I found a vehicle I was interested in (pre owned) and when I arrived at the dealer the car had almost 9k added to the price that was listed on their website!!! 5k dealer adjustment and around 4K on variable add on items! I reported this to the state. read more

I have never written a yelp review before but I am so happy with my experience at Audi Valencia I was inspired to do so! If you are considering getting yourself into a luxury vehicle, do yourself a favor and go to Audi Valencia and ask for Joseph. I love my new Q5 Joe found for me! The process took me awhile because going in I wasn't sure which model I wanted, and Joe was incredibly patient and helpful. He even worked on his day off to locate the vehicle I wanted and have it delivered before someone else snatched it up! Audi Valencia has great incentives to buy or lease right now. The price was fair and Joe really worked with me to make the car financially possible. I love my car! Thank you Joseph and Valencia Audi! read more

Some of the worst customer service I've ever experienced. Got me in with a bait and switch and then told me they'd do a bunch of work on the car once I bought it which they never did. They made up a fake email account for me so that I never got any updates they tried to send. They had my name wrong in their system. They were sending things to the wrong address and never contacting me. Every time I called to address these issues they would assure me that they were going to make it right and then nothing would happen. The had me get the car smogged on my own dime and promised to reimburse me. That was over a year ago and I'm still waiting on the check. I've reminded them about it almost once a month and they say they're sending the check but nothing ever comes. I will never give them my business again and I hope nobody else has to deal with the laziness and disorganization of this establishment. read more

Mike greeted us with his big smile as we pulled in and made everything smooth to get our deal finalized. He provided outstanding service during my car buying experience. His extensive knowledge about the Audi lineup was impressive, and he patiently answered all of my questions, ensuring I had a clear understanding of the available options. Mike's professionalism and dedication made the process stress-free and enjoyable. I highly recommend Mike for his exceptional service and informative assistance at Audi Valencia. read more