We had a great experience at Audi Valencia and appreciated both Michael (Sales) and Johnny (Finance) who made the process stress-free and seamless. Their overall approach, to include full transparency and working alongside us to solidify the right vehicle and payments was also highly appreciated. Thank you, Audi Valencia, for an amazing experience. We love our new car! read more

Stopped by at Audi on a fine Saturday afternoon to browse for some cars we've been eyeing for a few weeks. Upon arrival I roamed the lot for about 15 minutes alone in hopes that someone would approach me or come outside. The lot was completely dead and I was trying to understand why there was nobody to be found willing to assist me. I then entered the showroom and was approached finally by Steven Emery. Just by the looks of it, I can see that Steven was not interested in assisting me. I also found it very odd how Steven was not appropriately dressed like their peers. There Steven was with a wrinkled shirt with beaten up sleeves and a sweaty mask--not put together at all. This was very different than the standard I am used to seeing as I purchased several luxury vehicles in the past. Once Steven and I were speaking it did become very apparent that Steven was very focused on dollars and not value. I let him know my needs and wants but never once did he convince me or enlighten me on any vehicles that were relative. After he pressed on numbers and down payment and I relayed my budget his already arrogant attitude and tone became extremely condescending and rude. It's really interesting to see how a "brand specialist" is pressing for values and budget but fails to have full knowledge of the fleet and different specs. He did not posses the capacity to be formal and understanding. At this point I become frustrated by the treatment however that was not going to distract me from the goal here. I was interested in an Audi and I was hoping to drive off the lot with it as I am more than qualified for the vehicle. I asked to do a test drive and Steven deflected to other items and in the end I knew the test drive was not something he was interested in allowing me, a consumer, potential customer do. I opted to just have Steven step outside and show me the vehicles and every question I had received a very curt and short response as if I was wasting Steven's time. Looking around there was nobody else there! Finally I was completely over the experience but I still wanted to give Steven the benefit of the doubt so I asked for his card. What does Steven say "No I don't have any cards right now I just ordered them". What kind of sense does that even make? None! Wouldn't you want to retain and assist a customer? Go inside grab a random card and put your information on it? The lack of drive, motivation, and willingness to assist is beyond me. So I ended up leaving the Audi Valencia lot. Went down to McKenna Audi in Norwalk immediately after this experience and I drove off in my 2021 Q5. Just because my experience with this dealership was awful it did not change my mind on what car I wanted. Do not go here unless you feel like paying above MSRP and being disrespected in the process. :) read more

UNPROFESSIONAL. DO NOT TRUST. Short Version: They sold the car after finalizing the deal, collecting all the documents, in midst of in-house financing and on our way to pickup the car from dealership. Long Version: We wanted to buy 2019 Audi Q5, after a week of negotiation over the emails, phone and in-person , on Sunday morning 02/07/2021, we decided to buy the car and informed the sales rep ("Willie" [Wael] Dalgan) the same over the phone. We promptly provided all the required documents and applied financing via Audi. We even got the interest rates and provisional out of door price. While driving to the dealership to pickup the car, we got a one liner text that "Car is sold, Sorry". Immediately called Wille to find out what changed since we last spoke, no response. Left a text for the same..nothing. After waiting for a response till end of the day, tried again and then been told that that someone bought the car by wiring the money (hopefully it is true). While I understand the concept of first come - first serve, not sure if it applies after finalizing everything, providing all the documents and starting the process of financing or may be I'm too old school. One time even I asked that if everything is online, the answer was NO! and we needed to go there (unfair business practice, where one party have been given advantage ). What a waste of time, energy and Gas!! At best they are just unprofessional and dishonest , at worst the car was never meant to be sold and it was all a bait for data harvesting scam to get personal information like Name, Address, Social, Date of Birth etc. in the name of financing. Hopefully your experience is much better than mine. All the best! Thanks for reading. read more

My husband and I came in casually browsing for cars and we ended up leaving with one! We worked with a great team between Steven, Harry, and Mike. Great customer service, and the buying/paperwork process here surprisingly wasn't as tedious as other dealership experiences I've had in the past! I'm so excited with our new purchase! Thanks to the team at Audi Valencia! read more

Well, glad I got the car, come home to find out that this is what is being posted on social media about me. Thanks allot Audi Valencia. Won't have my business anymore! read more

Audi Valencia - Wow, just wow!!!! - Car Dealers Near Me - Valencia, California

I bought a car from Audi Valencia several years ago. I thought they were fair at best at the time. Years later I still get spam email from them. I've unsubscribed, sent emails, nothing works. So now you've earned a review. I wouldn't give them your personal information under any circumstances. You've been warned. Compared to every other Audi dealership I've ever been to, Audi Valencia is dead last. I've been treated better as a customer everywhere else. As far as the "deal" went, I kept getting little extras tacked on to the point that I nearly walked away from the deal. In retrospect, I wish I had. The Audi I purchased is fine, but I don't respect the integrity of this dealership. Just a bunch of typical car salesmen worthy of your local Hyundai dealership. Audi Valencia: next time a customer is done with you, I'd recommend leaving them alone. You didn't earn my return business, but you definitely earned this review. read more

Mike Zimes was incredible from the minute I called to get my wife and I new cars. Mike was honest and straightforward. My wife and I had an offer to lease two cars from another dealership and Mike quickly beat it. He didn't give us bogus numbers or mess around. He got down to business and got us the best price right away. We came up to the dealership, traded in our old cars and got into two brand new beautiful Audis very quickly and easily. Can't thank Mike and Audi Valencia enough for their awesome customer service and assistance in this process. read more

Audi Valencia is really setting the standards for how car dealerships should look like! There I also met a sales manger, Mr. Willie Dalgan. In my lifetime, perhaps I met more than 30 car sales people, some with ok experience, and other with less than ok! After meeting "Willie" today, I'm going to reset my view above and start again with a new white blank page! What a gentleman, professional, honest, straight forward with a remarkable charisma. I will go back to Audi Valencia anytime, knowing that Willie is there and that I will feel at home! Thanks much Willie and keep up the good work! George Youssef read more

Just bought a vehicle today all thanks to the best sells person at Audi of Valencia Myron he was patient and always asked if we needed anything and also made sure we fed and well taken care if you decide to go to audi of Valencia ask for Myron you won't regret it I promise. read more

Audi Valencia service did not know how to fix our car and exhausted our warranty on items that had nothing to do with the issue in the long run. It was misfiring and needed spark plugs and coil packs, not a transmission or mecatronic unit. FOUR RINGS PERFORMANCE IN AGOURA HILLS found the issue in a day, and fixed the car for thousands less. We have filed claims with corporate, the warranty company, and the bank. read more

This is the worst car dealership in southern CA! I have never had such a poor experience buying a vehicle. It took 2+ hours of waiting to sign and contract and buy a car for cash! I seriously cannot believe the lack of customer service at this dealership. I will never ever ever buy a vehicle from them again! read more

I've never left a review like this in my life but felt the need to comment. My experience was so bad, I'd give a "minus two stars" if it was available. Worst customer service ever. After a $1,800+ 100,000 mile tune up and maintenance, their mechanic made a mistake and Valencia Audi would not take responsibility. The technicians at another Audi Dealership found the CV boot on our Q5 loose on the axle and not clamped tightly enough causing grease to come out. The boot should have been clamped to the axle appropriately when the boot was replaced. The 2nd Audi Dealership mechanic said "In my five years here I have not seen a boot spin independently of the axle." The Valencia Audi service mechanic failed to secure the CV-boot. It took Valencia Audi 3 months to get back to me after countless emails and unanswered voice mails to the Service Manager (Jenifer Martinez) and the Dealership Manager. Finally, I received a callback and after speaking with them about the issues and providing them pictures of the CV boot, the management continued to ignore me and disagree rather than do the right thing and repair their faulty workmanship. Everyone makes mistakes but this Large company cowardly declined to take responsibility They offered somewhere in the $75 (yes seventy-five dollars) to contribute to the repair which cost me $1,000 and a lot of worry and headache. My suggestion: Take your car to any other Audi Dealership for maintenance, other than Valencia Audi. read more

Can't trust these guys. When I got my lease done it was a major topic that it might be possible that I'd have to move abroad for a year. The Sales Manager said that is not uncommon for his customers to be in a situation like that and that they are always buying cars back because they are ooooooh so popular. He said that most of the time his customers just pay between $1000 -$3000 extra, which I thought was fair because you are getting out of the contract. Fast-forward to today, and I got confirmation that I will be moving abroad. I went back to see how much I would have to pay to return the vehicle and guess what: they are asking for $12,000!!!!! Bunch of liars and they will milk you whenever they can. read more

If you are looking to buy an Audi at Valencia location talk to Mike, he was very friendly and helpful. This is my first Audi and Mike got me the A4 for a good price. My family very happy with the car. Mike was patient with all the questions I had and most of all I didn't feel pressured into buying the car. read more

Had the easiest car buying experience ever at Audi Valencia thanks to Ryan Schlesinger and Andrea Flores. Found my dream car online on a Tuesday and emailed asking if I could come in on Saturday to check it out. I live out of state, so coming in any earlier would have been tough, but there were already others who were interested in the car. Ryan allowed me to do most of the work over the phone right away even though they were about to close for the night. Agreed to terms and made my down payment Tuesday and they held the car for me until I could make it there on Saturday. Ryan even picked me up from the airport in the car so I could drive it back to the dealership as my official test drive! Andrea made everything super easy with the finance paperwork and I was in and out! Thank you to Audi Valencia for a great experience. Everyone was so kind and accommodating, and my car is awesome! read more

Audi Valencia - Car Dealers Near Me - Valencia, California

Got my dream car and the service was great! Love the amount of thought out into the process. Thank you Audi Valencia team! read more

Audi Valencia - 2018 S4 - Car Dealers Near Me - Valencia, California

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Ask for Willie Dalgan, as he is a fantastic salesman at Audi Valencia! I purchased a new car from him just before the New Year and it could not have been a more pleasurable experience. I came in with very high demands and expectations. Willie not only met them, but, far exceeded them. He and their dealership went the extra mile to secure the specific car and options I wanted while offering a super deal on price. They did all the work on their end, making it simple and easy for me. Unlike other dealerships, they never pressured me. I highly recommend Willie and Audi Valencia! read more

Just leased my new Audi last week from these guys and I couldn't be happier. I dealt with Ryan in sales and he was incredibly helpful and knowledgeable. read more

Big props to Mike M., Willie D. & Brandon B. of Audi Valencia for making our purchase possible!! Willie and Brandon were very helpful and delivered exceptional customer service. Willie took the time to explain every detail of the car options, he was also very patient and did not make us feel rushed to buy. My husband and I are very pleased with our car! We'll be sure to come back again and refer friends and family. Thanks guys! Ben & Rosie read more

My girlfriend wanted to trade in her '08 BMW X5 and lease a newer sedan. She'd never consider Audis previously and started some research. Today. She discovered today was the last day of their Sign and Drive lease event and she called a couple dealerships, found a couple weren't participating any longer, and others were a little blah on the phone. She called Keyes Audi in Valencia and got Suhan Abdullah on the phone. He was awesome off the bat. Direct and service oriented, he answered her questions and said he'd be glad to help her and that they'd be open til 9. We got there at 8 and he had a car ready to show her and was great about the whole process. He didn't pander to her, a huge plus. He also helped her get the exact car she wanted at the price he quoted her (was actually $500 cheaper than what he quoted and he honored it). And they even paid off her Beemer beating a Carmax offer pretty soundly. It was nearing 11 when she was done and everyone who still needed to be there to get the deal completed was still cheerful and service oriented, even as their personal time ticked away. Ultimately, she drove off the lot in a car she's very excited about from a dealership she didn't even realize existed before today. They certainly earned one new customer and set the table for me and my referrals to head back there in the future. Props to you guys. Well done. read more

Audi Valencia - Car Dealers Near Me - Valencia, California

This will be my 3rd Audi in 1 year with my sales Agent Jose and Sales Manager Freddy. They have made this a seamless process. Very attentive to detail and I would recommended any new purchase at this Classy dealership. Happy with our New S5, A4, and our A5. Kudos to Audi for their great customer service and I love my Audi Backpack! Thanks Gentlemen read more

I took my car in for a service at Audi Valencia and received exceptional service from the service manager, Jennifer Martinez. She was friendly, professional, and addressed all my needs. When I was backing out of the parking lot and a car was in my way, she quickly jumped into the other car and helped move it so I can have more room to maneuver my car out. She went out of the way to make sure my experience is great here at Audi Valencia. Thank you Jennifer Martinez! Jennifer Hurd was also fantastic with going over my report and answered all my Q's. Austin was wonderful to welcome me and took care of me as I arrived. Thank you, guys! I will definitely be coming back. -Dennis Yong read more

I want to give a huge shout out to Myron Collins at Audi of Valencia thank you so much for working with and giving us a great deal with our new 2022 Audi Q7!!!! Best service ever thank you thank you thank your!!! Recommend this dealer and this salesman so much!!! I also want to give a shout out to Sogal amazing person and very honest made our purchase so worth while!!! read more

Brought my daughter here hoping they would be able to get her out of her present Honda lease after only 18 months. And they DID IT!! She's so happy!! Got the A4 she wanted thanks to Jose G., Silva and Freddie. They are all amazing.... I would and will be coming back and referring all friends and family. Thanks again guys!!!! .. read more

Audi Valencia - Car Dealers Near Me - Valencia, California

I experienced bad customer service at Monrovia BMW but I took a long a driver to see Harry and ended up leaving the lot with my new car. Thanks again Harry! read more

This service department was awesome in the past. My last visit was horrible as there was no communication after dropping off my car. Appointment taker was great and so was technician video. Service writer was horrible and unresponsive. My car needed parts ordered and I was not advised. After not hearing from anyone I called at 5:00pm. Keep in mind Service Dept closes at 5:30 or 6:00. I was informed that a part had to be ordered for my car and it would be in the next day. NEAT!! So the next day no call from anyone again. I figure I will just go and pick it up as I can't leave it there another night without a car regardless of if it is done or not. Now they tell me the part won't be in until the next day again. I asked, why am I getting no updates. I gave you guys my email and text number for updates. Unhhhh, I don't know. So I bring it back a week later and schedule the service with a different service writer to install the part. When I get there they give me to the same freaking service writer...NEAT. I leave the car and of course I get no update the whole day again. I called the receptionist as I got no response and she says my car was completed. The service writers here are HORRIBLE. This used to be a great place but now they may as well be a Chrysler dealership with an Audi price tag. Then I get a message from them if I call them and give them a 5 STAR review I will receive a free tank of gas. If they really cared about the quality of service it would be an Audi corporate review with no bribes. read more

I just least 2 Audi's from Audi of Valencia within the past 2 months. One for me and one for my daughter. Both of my trade-ins were reaching their max miles; 1 had about 6 months to go on the lease and the other 12 months. My sales person, Willie Dalgan was absolutely amazing and so easy to work with. I have been leasing or buying cars for years; before meeting Willie, it was always like going to the dentist for me, I dreaded it - the haggling, the standard sales pitches, the back and forth game, ugh... I first met Willie at BMW and ended up leasing 3 BMW's from him while he was there! When I found out he left BMW I searched for him hoping he didn't go far, because there was no way I could go through the new car experience without him. He is honest; if there isn't a good deal for you, he will tell you. Everyone we dealt with at Audi of Valencia was amazing and kind; from the manager, Brandon to the finance guy, Alan. If you're like I was and dread having to buy or lease a new car, GO SEE Willie at Audi of Valencia. I promise you will be very happy with your new car experience!! read more

Honestly, I hate going to car dealerships because we've had such bad experiences with them, even with those who claim to be #1. I contacted Audi Valencia casually through their website and Harry was able to quickly give me a VERY competitive offer. He was able to beat all of the offers given to me by the other dealerships in the Los Angeles area as well as multiple car brokers I've contacted. Couldn't have asked for a more pleasant salesman! :) His manager, Paul, went through our paperwork in such a hassle-free manner & made sure all of our concerns were addressed. Literally it was a NO BS transaction; we were in & out in no time. I am so happy with their service. Gave us no pressure at all. We will definitely be back next time we need a new Audi! :) Thanks again, Harry and Paul! We love our new A4! read more

Usually I get my Audi serviced at the Van Nuys Keyes, but since I moved to the SCV thought I would try Keyes Audi here in Valencia. Yesterday when I called the receptionist Angie was very pleasant and accommodating. The location is very clean and they seem to have a large selection of vehicles in case your in the market for a new car. read more

Audi Valencia - Nice waiting area - Car Dealers Near Me - Valencia, California

It was an amazing service they helped right away. Service advisor Heather did an amazing job and did the most outstanding job. The whole team was amazing I had no problems with them what so ever. I highly recommend them to anyone who needs service. read more

I would never buy a vehicle from this dealership again. The sales rep was very nice, however once you buy your vehicle good luck getting any level of service from them. It has been 21 days and my trade in has yet to be paid off by Valencia Audi. I've tried calling the finance guy and I've even left two messages for the General Manager and neither have had the courtesy to call me back. read more

We purchased a vehicle at Audi Valencia over the weekend and our salesman was Myron. We can't say enough good things about him. He was very helpful and personable, and not pushy at all. He is not your "typical" salesman. We highly recommend Myron for anyone looking to buy a new Audi or shopping for any make or model of used vehicle which they also sell. Overall was a great experience! read more

I had a great experience with both Brandan the sales manager and Nathan the internet professional. Straight forward, no non-sense, and unbelievable service. read more

Audi Valencia - Car Dealers Near Me - Valencia, California

We bought a car last year from Ryan Schlesinger at Audi of Valencia. Ryan was amazing and made our purchase worry and stress free. I have contacted Ryan over the past year for different things and information and he's always gotten back to me prompt with a quick response. Hands-down Ryan is the best at what he does and he is the definition amazing customer service! Thank you very much Ryan we will definitely be back to see you! read more

We recently went to Audi Valencia to consider purchasing a new car. We were so lucky that Michael Zimes was working that day. Buying a car can be a very frustrating experience, but Mike made it smooth and painless. He was able to offer top dollar for my trade in and the new car price was spot on and within the range of what our research showed was a fair price. Michael is honest and straightforward, direct and to the point. I would not hesitate to buy another car from him and highly recommend him to anyone looking to buy a car. He was a pleasure to work with and I'd give him 10 stars if I could. read more

First and Foremost I must thank the Original sales woman Aliyah for being such a beautiful professional & resourceful energy,Next I must thank Harry for Assisting me and making my sales experience Amazing ,He took care of my needs all the way to the end,and last but not least Sogal ,Was very Thorough with the paperwork and very friendly as well as professional. I recommend this team to anyone searching for a new vehicle the entire team is very family oriented and very professional.I am happy with my purchase read more

Visited the store for the first - but not last - time Wednesday. Johnny Paccas helped us out and did a great job. Low key, knowledgeable about the process and the vehicles. Buying a car always comes with negative connotations, not so with this team. Definitely recommend! read more

Just purchased a new Audi A4 from Jose. True professional and great guy. Thank you Freddie(sales manager) for making this happen! Fabulous dealership and would recommend to anyone! read more

What a difference 3 years makes. I rated this service center 5 stars back in 2019 because the service I received from this location was above reproach. Now...where do I begin? having to come to this place for service is like playing Russian roulette. Only all the chambers except one are loaded with bullets. You walk in the door and are ignored. Not one, I'll be with you in a minute, or have you been helped...nothing! After getting someone's attention finally, after waiting for roughly 5 min, the enthusiasm you are met with is funeral attendance worthy. Just a dull, somber, how can I help you? They NEVER have a loaner available and that was after the brave soul said oh we will have to keep your car to diagnose the check engine light and that may take About a week. Hello miss, I do need to work, especially to pay this high dollar bill I'm sure you are going to present me with at the end of your diagnosis and subsequent service. She finally explained what she meant was she could probably get me a loaner in about a week ugh.... What happened to the great service people who used to work here? The Nick's, the Armens, the Angelica's? Who is this group of limited knowledge imposters that have taken their place; masquerading as "service reps", who couldn't spell service if you gave them all of the letters. Unfortunately, due to the check engine light that came on, I am forced to have them diagnose the problem and in all probability repair it. But I can promise you, I will be looking for a new service center for future car issues and just like the last time, I will pay cash for a new Audi at another dealership-hello again Circle Audi of Long Beach read more

I came in to have my Audi Q3 serviced and purchased an Audi Q5. While Everyone at Audi Valencia was great. Steven at the dealership was as awesome and worth every bit of 5 stars. Really a great guy. Super patient and easy to work with. Highly recommend him. read more