A very pleasant experience from start to finish. Went in about 9 days ago looking for an entry level and modestly priced powered subwoofer for my wife's car and Brandon took the time to go over pros and cons of the available options and helped clear up my decision to go with a ported vs sealed box. The install was scheduled for today and completed in only a few hours and when we arrived to pick up her car, Brandon walked us out to show us the install and features. Install was clean and sound is exactly what we were looking for and we didn't spend a ton to get it. Based on this experience, i scheduled an appointment next week to have the same done in my car and will be going back with my son's car as well. Thanks Brandon! read more

Audio Express - JBL Bass Pro 12 powered sub - Car Stereo Installation Near Me - Scottsdale, Arizona

My brother recommended this place and he is very particular. I had four speakers replaced in my 2002 Camaro Z 28. Unfortunately, my first choice of Alpine would not fit into the rears so I had to pick a second choice over the phone. But I can't say that it was their fault, just bad luck for me. Overall, they were easy to deal with honest, professional, and I would use them again. read more

AVOID!!! Took my Jaguar F type and paid $1200 for sub + installation. They drilled a leak in my car (which I found out later). Refused expenses to fix this. Had the sub removed. Just went back in because I was next door to see about getting it reinstalled. Walked in the front door stood 2 ft from the desk and had to say something to dude to get off his phone. Quoted $600 for installation. AVOID AT ALL COSTS.....thank me later read more

I bought a Compustar remote starter from these guys and they got it all installed for me by the end of the day. They set it up with the app and remote for me and everything has been working great. My end game is to turn this car into a gas Tesla, and getting an app to control your car would be the first step! Amazing service. read more

I have spent my hard earned money at this racket of a business. The only thing that they are passionate about is up-selling. I have taken my truck back to them at least 4 times now in an effort to remedy the problem that appeared only once I had them install my new system. Problem: I am getting a terrible static sound coming from the speakers and a horrible amp whine which almost sounds like a really loud and obnoxious turbo. Even when the head unit is OFF, both of those sounds are heard. I've done the homework and talked with the manufacturers of some of the hardware that Audio Express has installed and they have given me tips and told me what common problems are and the most simple yet effective solutions to those problems and when I shared that information with the employees at Audio Express, they obviously didn't take that input well. Today, I went to the store for the FINAL time in hopes of fixing this issue once and for all but that obviously was obviously hoping for too much. All they did was reduce the gain on the amp so that I can barely hear the static sound or the amp whine but that obviously reduced my overall volume rendering my sound system - POINTLESS. I was also told something that truly infuriated me and left me extremely unhappy and that statement is as follows: "the technicians in the back really don't like me because I keep bringing my truck back to them and keep telling them how to do their job so because of that they don't have my back". As a combat veteran, I have been in countless uncomfortable situations throughout my life and I have never let my feelings cloud my better judgement nor have I let that negatively impact my workmanship or my ethics. I could give so many more examples of my horrible experience at Audio Express but I think my point has been made. I will be posting reviews on a every platform to ensure no one else falls victim to this racket. read more

I purchased a sub and amplifier through the Progressive leasing program ended up being about $1000 after install. Glenn was really cool and answer any questions I had regarding the system. Unfortunately no less than three months later while I was driving my amplifier burst in the flames causing me to pull over and I had to put the fire out.If I did not have a water bottle in my vehicle I'm sure I would've been on the side of the road waiting for the firetruck to come put up my vehicle. That very same day I called in letting them know what happened to my vehicle and they set me up an appointment there on the spot. I'm sure this had nothing to do with the install due to the fact that the fuse neither the amplifier protected my subwoofer Most likely something to do with the subwoofer I purchased(kicker Comp truck version). Once I took it to the shop all of the other employees and the installer were in shock due to the severity of the flame that came out of my subwoofer. Glenn with no time to waste immediately let me know that they will be replacing the subwoofer on the spot and I didn't even purchase the protection plan!!! Unfortunately they were unable to do anything about the burn holes in my carpet but who cares it's a work truck. Would definitely recommend these guys. read more

Audio Express - Near death experience - Car Stereo Installation Near Me - Scottsdale, Arizona

Don't go to this place go somewhere else. This is entry level skill at best. Don't trust your car to them. Went in for a simple job, to hard wire my Valentine Radar detector into my car. So I brought my car to them with the original box that has all the equipment to hard wire the unit. I brought the box into the store to show them the wiring that I already had for the job. The next day I come in to pick up my car and I can't find my portable spiral wire. Come to find out the person inside never communicated with the tech (use that term lightly). And the tech used the portable wire and did not even take look in the box on the passenger seat next to him for the proper thin wire that is long enough to do the job, instead he stretched the temporary wire. This temporary wire is so you can switch cars with the unit. The hard wire is for your daily driver. Theses guys don't understand that?? So they redo the work and hand me the wrecked temporary cord and say there is nothing they can do nor would the replace the visually damaged spiral temporary wire the wrecked. Furthermore I hear it's a 30 minute job that they charged me an hour for labor. Anyone with a nIce car stay away. read more

January of 2021 I brought them my Jeep Wrangler for the installation of an Alpine X409 system. They were also going to instal the KAC-001 module for controlling accessories as well as a maestro module for interfacing the factory steering wheel controls. The KAC-001 would manage my exterior lighting on 4 of 8 available circuits. I reached out to the then manager, Brandon, and we coordinated a date and time for the drop off. When I dropped off the vehicle I went over everything again and my preferences. I stated, perhaps obviously, that I'm going out of my way to bring my vehicle to Scottsdale I am expecting a level of finish that one would expect to find from an aftermarket shop in town. Two days later, right on schedule and right on budget the units were installed, tuned and operating correctly. As for the X409 system and its accessories, that's a story for another time. The quality of work, the fact they honored the quoted price and finishing on schedule means they know what they're doing. Fast forward to June 2022, my system literally blew a fuse and I brought it back to the shop. New manager Glen and his team looked it all over and got me going again in a day. This is very good work performed by a great team who communicates well. I could not ask for more and I recommend this location specifically to people I know looking for stereo shops. read more

Never go to this place. These people made an appointment even though everyone is first come first serve. Cool but I called them to let them know I was late. "NO WORRIES WE WILL GET IT DONE". Then they said after I drove from Prescott to Phoenix. That they will need to reschedule. Then I had my gf rip them a new one and they said it would be done tonight. Was gonna get done, but I was missing a screw in my amp and they also said I never purchased a sub. Alex is the dumbest dude I have ever met. DO NOT GO TO THIS PLACE! Never buy from that dumb***. Please go to any other place then there. I'm calling the supervisor. UPDATE: The manager finally stepped in and made this right. Thank you! read more

I had my subs installed somewhere else. They stopped working and Brandon told me to come in to assess! He took over 20 minutes out of his day to help me, and solved every problem- free of charge! I know they will be the first people I call when I need something else done. Amazing customer service!! read more

I brought my car here to have some rattling checked out, unfortunately it's a manufacturer problem but they were honest and didn't charge me for something they couldn't fix aka honesty it goes along way read more

I wanted to get remote start installed into my car and had always heard the ads on the radio about audio express so when the time was right for me I headed over. The salesman walked me through what needed to be done and the cost ( which was reasonable) dolor the work that was entailed. I set up the appointment and dropped my car off and poof, 3 hours later it was done. I was given a full tutorial as to how to use the remote start and am very happy with it. Next time I come back will be for CarPlay and this will be the only place I go for my audio needs. Thanks guys. read more

I have a bad history with car stereo shops. These days, I always walk in knowing that I'm going to be upsold and will have to pay far above internet prices. That being said, my trip to Audio Express went better than expected. Don't recall the name of the fellow that assisted me, but he allowed me to explain my situation and narrowed my options to two selections. I didn't need anything fancy, and he didn't try to sell me speakers beyond what I could use. Settled on a lower-end set of Kenwoods that fit the bill nicely. Had to dock them a star for being on the expensive side, and trying to sell me baffling that was way overpriced, but I won't have any hesitations about coming back to Audio Express for any future car stereo purchases. read more

I got a Bluetooth upgrade for my old Toyota before taking it on a road trip. Best idea I ever had! Brandon and colleagues were super helpful and nice and got me sorted with no issues. I would certainly recommend this shop. read more

This is my second car I've had them work on at this location. The first one, my 1994 Blazer, was done at a big box store initially and was a horrible install. The Audio Express guys looked it over and recommended changes and got it working again. The second one was done recently. Brandon, my sales guy, was definitely low pressure. He gave me a full quote on head unit and speakers. I came back a week later to get the work done and they were able to get me in. I had them also install a car alarm. Everything was done great and correct THE FIRST TIME. Scheduling was awesome and they bent over backwards to get me into the times I needed. They had all the products on hand to install. The car in mention was a 1999 Prelude with factory speakers and head unit. These were replaced with a Kenwood Excelon Double DIN unit with speakers and a Viper alarm. Love my car and they took care of it well and sounds a plays great. Thanks guys! read more

Upset with this location! Went in and got a JBL subwoofer for my work van, I assumed the people that work there know what they were doing, But when I got home to install it I got the wrong wiring kit, I called to ask if they had the right one and they told me that they had no problem with the one they gave me! Well guess what it's wrong it does not fit! Then they told me they can't return it for the right one because we financed it, which is ridiculous if I knew that I would've just paid cash! Hopefully the owner contacts me, I would like to buy all of your locations that way I can fire everyone that works for you read more

Had to special order parts and they came in sooner than expected. Called me and got me in right away. Car was done on time and great quality work. read more

Incompetent and unprofessional boobs. As a pilot, I'm usually pretty good at discussing system failures with mechanics. In this case, I was simply talking to dead space. Furthermore, they played a game of bait and switch. Firstly, they didn't install the radio correctly as it sat crooked in its panel. Furthermore, the bluetooth feature barely worked and I expressed my concern as I specifically detailed the problems I was having. Problems with a $700 Pioneer radio that I expected greater performance from (sorry about the dangling participle). :-) They moved the microphone (that didn't help), then further installed the radio even more askew. When I explained that the bluetooth phone feature hadn't improved, they simply stated that it was a limit on an aftermarket radio. Furthermore, I asked for a specific feature to be installed and they said it wouldn't be a problem. They then installed the radio and blew off adding the feature that they said "wouldn't be a problem." When I went to go pick up the car....they said that they couldn't install that feature because I had used a pre-paid installation service through Crutchfield.....but they failed to call me to advise me of this during the install or tell me before I had the installation completed (had they told me they couldn't install that feature, I would have gone elsewhere). They then advised me AFTER the install that they were happy to go back in and complete install of that additional feature......but they would have to charge me their normal install charge to do it. Of course they'd be happy to do that. :-/ I finally got referred to Don at SoundWerks......who quickly identified the problem (AudiExpress didn't set up the Pioneer radio correctly for my Lexus) and resolved it.....and then had the radio physically correctly set into my panel. Looks great now and it works even better than an OEM system! So, at best AudioExpress are incompetent and unprofessional.....at worst, almost criminal. My advice: steer clear. read more

I am writing this as i sit and wait for my car stereo to be installed. I am on my second hour waiting as i was originally told it would be 45 minutes. This place is pretty much a joke. I can imagine they thrive on people who know nothing about their car and have lots of money to spend. As i wait for my overpriced stereo to be installed, i decided to price check lots of products that they sell. Speakers that sell for 200 are priced on amazon for $69. Stereos that sell for $600 are $200 on crutchfield. The only reason this place got 2 stars is they price matched the stereo i bought with crutchfield's price. I also complained about their prices on all the additional things needed to install the stereo. Bottom line, i paid 40 bucks more than crutchfield charges for everything needed. That includes the GMOS and antenna adapter. I would have paid a friend 50 to install it so i feel i came out on top here. Will i ever come back here again.... Hell no! I would buy the product from crutchfield and get someone to install it for me next time. read more

Poor service, under qualified staff. Surprised they are able to stay in business

Awesome location. I've been to a few other Audio Express stores and no other location has been so helpful. My girlfriend initially bought a crap stereo on amazon and when we went to Audio Express to get an adapter we were immediately helped. I then decided we should just buy nicer deck. A guy namesd Mason was ridiculously helpful. He got us a great price on a new deck and helped me install it. All I can say to these people writing negative things is to remember that every experience is different and just because one experience may not have been 'perfect' doesn't mean the place overall isn't great. If you have any audio needs, go to this Audio Express! read more

Took my newly acquired SLK230 Kompressor to this location to install a replacement stereo/CarPlay compatible unit. Sam hooked me up and was both knowledgeable and professional. They were able to accommodate me on the spot and took my car overnight for the install. I could not be happier with the service and great staff they have at Audio Express. When I picked up the car today, Trevor took me through my new system and I was on my way. Brendan, the manager, also personally thanked me for my business and made me feel extremely valued as a customer. I recommend Audio Express wholeheartedly. read more

Terrible. First off they told me they couldn't quote a remote starter install unless I brought the car in. Not true. Second they quoted me 3x the amount of their competitors on Yelp. $1100 for a remote starter. Third when I asked why the guy hung up on me. Don't call them. Call someone else. read more

This place is great! Do not believe bad reviews about it. New manager, new staff. Brought my "dead" sound system to them and in less than an hour they not only fixed it but tuned it up. It was fast, efficient and affordable. No hard sells, just had me up and running in no time, on a Saturday, no less. Chad was great, honest and professional. I will go no where else. Take my word, go here, and only here. Thanks guys for a great job. read more

Really surprised and disappointed. Maybe they have more business than they can handle. I gave Jesse and Ryan 3 opportunities to get back to me for equipment I wanted to purchase and have installed on my brand new 2015 Jeep. Security system, remote start and backup camera, rear view mirror and amp. Each time I was promised a call same day or next day. Good news there are plenty of other places that want the business. Bad news for them is they are close by my office and have reason to be in their strip center for lunches. If they make it this hard to buy new equipment can you imagine the difficulty if there was a problem? read more

Great service and really nice staff. Was in and out in under 30 minutes with my sound system working again after 2 years of it not working properly read more

Thank you to the team in Scottsdale! I was just driving by to learn my options with my old Nissan Skyline stereo system and left a couple hours later with a much needed bass upgrade! In budget, quick turn around and professional staff from the front desk to the installer. read more

I'm writing this review to voice my sincere appreciation for the excellent service I got from Reggie at the North Scottsdale location. I went to Reggie's last location to have them look at my satellite radio antenna as it stopped receiving signal. They said it would take to the end of the day to get it done and that it's not in warranty. So I drove to Reggie's store and he got my truck in the bay within minutes and turned out I needed a new antenna. I was prepared to pay for it but said he's got me and didn't have to. Then his tech was able to connect my factory external antenna and ended up not even needing the one he was about to give me. All this took about an hour and didn't cost me anything! Reggie knows how to take of his customers. I've been following him to three stores now and will keep coming back.I will be buying another stereo from him. Reggie is the man! Going to North Scottsdale is worth the drive. read more

Worst experience yet again. Gave them a second try after a former bad experience is was taken for a ride. Purchased two speakers with Installation. Only one works, they said it will be another $40 to fix. So installations means put them in but they don't have to work!?!?! So I said take them out and refund my money and they refused as now the speakers are used! Total shysters, stay away! read more

Brought my 2013 Wrangler in for a simple amp purchase and install. When it was done I noticed my ABS & traction control light on, and the stereo just didn't sound like it should. I found the front component mid's had little to no volume, they addressed that by tapping into the rear speaker output instead of truly diagnosing why it was happening. After driving home in first gear only! I went to diagnosis why my ABS light is on, I found a 40 amp megafuse had blown, I think I found out why, the main battery supply to the amp, they installed a fuse holder under the hood which was never mounted and from the bouncing around it knocked the plastic cover off and shorted against the body. I replaced the cover and properly mounted the fuse holder. While this live exposed battery cable was bouncing around it also shorted out the TCM relay which controls the speed sensor inside the transmission causing a P0717 code, calling Jeep for a new speed sensor plate it is $1005, and my Jeep is down for 3 days. Also noticing there was very low output from my Pioneer subwoofer and losing confidence in their workmanship I decided to diagnosis this concern. I removed the passenger seat where the amp is installed under, I found they screwed the amp to the floor board of my Jeep which is fine, but it took them a couple times to secure it and found an extra hole in the floorboard, now it is a lifted jeep and see's travel going through creeks with water, now I have to address potential water seeping into the cab right next to an amp! On to the non performing subwoofer, I found they wired it all incorrectly, I wired it up correctly in a 2 ohm fashion and it was brought back to life again. I did make a phone call to the store and was told they did not have an OBD scanner and I would need to take it to the dealer for diagnosis. I am really tempted to just remove everything this shop did and rewire it correctly and securely. I did also find wiring just dangling and not zip tied behind the dash. UPDATE: I diagnosed the P0717 code and found when they drilled through he firewall for the battery cable, they drilled right into the main engine bay wiring harness causing this code. The person working on my Jeep lied to everyone and said the ABS/traction lights were on already, I guess this proves him wrong. The shop did repair the damaged wiring, I still had to seal up the 4 extra holes drilled into the floorboard. The amp recommended and purchased doesn't match up ohm ratings to my sub. I also purchased some JL Audio C2's that dont really sound good at all, I was hoping to exchange them for a more expensive set, but no deal, not even a discount for all the headache either. Oh well read more

Reggie and his team suggested a great unit loaded with all the features i wanted. The installation took just a few hours they took the time to teach me how to use the various menus and functions. I've been a customer since 2008 and will continue to choose Audio Express on Hayden Rd for all my car audio needs. read more

These guys are great, they helped me out with a mistake that I had made with an install that I did. Will greeted me and told me they would get right on my car. They did and fixed my issue right away. While they were fixing it they found another issue that has been bothering me, they fixed it as well. Can't say enough these guys were very professional, it made me feel that they cared about my problems. Thanks Again Gary read more

Very helpful! Was having trouble syncing up my car stereo/Pandora/Bluetooth to my new phone. A couple of the guys (wished I would have gotten their names) patiently helped me try to find out why I couldn't get Pandora to work with the phone upgrade. After some troubleshooting, then testing my phone with a new unit in the showroom, it was confirmed that my 3 year old stereo is not compatible with the Samsung S8. To be honest, I this made me angry. Spent $800 on a new Kenwood not quite 3 years ago and the software is already obsolete! One of the men there, very patiently continued to work on the issue until he found a way/workaround to get Pandora to stream in my car. It's not the same, and the process is very frustrating. But in terms of being helpful, this was a great experience. Thanks guys! read more

Great Service!! And very knowledgeable! Needed a new, updated stereo for our boat. After going to a very reputable "big box" store and being told it would be 2 1/2 weeks before any of their locations could change out our system I called Audio Express. Talked to Vince over the phone who was very helpful and said they could get us scheduled in 4 days - much better! However as we continued our conversation he checked the powers that be and was able to get us in in 2 days. Yay. We went to the location to pick out the system and met Reggie (the owner) who was very helpful and very knowledgeable! They changed it out, tuned it up, taught us how to use it and we are on our way!!!! Didn't get everyone's names but from the front to the back the entire staff was friendly and helpful! Thanks guys. We will definitely recommend you to family and friends. read more

I had new speakers, rear view mirror with backup camera, and deck installed in my 2001 Dodge Ram 1500. They worked with me and my budget to get me into a system that met my requirements and even helped me out on price to get me back within budget when I had to make a change due to the size of stereo my truck would accept. The install was supposed to be only an hour or two but when they got into it, they found that the wiring harness needed to be re-wired. Instead of telling me it couldn't be completed until the next day and forcing me to find a ride home, the installer and management stayed an hour and a half after closing to get the job done for me and send me on my way. The install is worlds better than my stock setup and I love the new rear view mirror with Bluetooth, GPS and camera. I will be returning for more goodies in the future. read more

I walked into Audio Express on a lark, just toying with the idea of replacing the radio in my Prius. We plan on keeping it for a few more years for my son to use. The manager was very friendly. Told me what they carried versus the Sony I had been looking for. Did not try and bad mouth it just because they did not carry it. He showed me several options, and I settled on an Alpine unit. We set up a time for the installation. It was a rainy Friday morning. He kept in touch with me (almost too much so). The installation more than I had hoped. They re-routed the existing backup camera to the new larger screen, installed a microphone. Really a top-notch job. This was a simple low-cost project, but they never treated me like anything other than their first priority. read more

I had a blown speaker in my Nissan. The guys were knowledgeable, professional and honest. When I came in for install, they didn't have the speakers I paid for. They upgraded mine at no charge! Nice. I highly recommend this shop. read more

Reggie, thank you for your help. I can tell that you and your team are here for the customers and not their money. Today I had to troubleshoot my car alarm after being broken into. Reggie took a look and located where my wiring had been disconnected. He saw it was a simple fix and gave me a spare piece of wire and the connectors to fix it. Free of charge. I appreciate the kindness today read more

I had a simple problem with my radio and not receiving a good signal. I e mailed Reggie and he took great care of me. The problem was not solved the first time, or I would have given the Audio Express Team 5 stars. I would definitely recommend this store. read more

Went in for an estimate to add Bluetooth phone capability. They told me I had an amplifier with optical cables - WRONG. They told me I had to replace all my speakers - WRONG AGAIN. Estimate came to $900. Went to Soundwerks and Sun Valley Stereo. The Soundwerks guy actually spent the time to remove my stereo to see what I actually had. Both estimated around $600. read more