Under new management. They did a very nice job. Only reason they didn't get five stars I had to have them readjust something after they return the car. Would definitely deal with them again read more

We brought an older Toyota Sequoia to them to install a back up camera that had been damaged in a car wash. They gave me lots of options and were VERY patient with me. I'm a techno-moron and appreciate their skilled guidance. I also had the radio changed out for hands-free calling. Again they explained my options and helped me connect my phone. I would highly recommend Audio Express on Hayden. The entire staff is very professional, courteous and knowledgeable. read more

They had no problem fitting me in on a Saturday and everything was ready when promised. KEVIN went above and beyond to make sure I left extremely satisified. Plus, the deals are unbeatable! They really do "Kick It Up" Thanks Audio Express!! read more

Kevin Definitely keeps his word! I am a little late with this review, but he handled a situation from another store and was Gracious enough to take a look at our car stereo anyway. Thank you Sooo much Kevin @Hayden store- You Are A Rock Star!!!! read more

Excellent service and the prices, especially the installed prices are better than any other local shop. Very friendly and knowledgeable staff both with the sales team and the installation staff. I highly recommend Audio Express. read more

Excellent service! Buying a stereo system couldn't have been any easier ...The guys here did a great job building a custom dash for my Land Rover! Love my new system thanks so much read more

First off I want to say I don't know what's with the Low star reviews but that was not my experience at all. I was greeted by Chad who is the sales manager about getting some sound and tint in my 2003 Land Rover. They showed me lots of options that I could go with including some custom jobs. I told them I was kind of on a budget and if you own a land rover you'll know what I mean. So they nailed a deck for me that fit my budget and price range. they were very helpful and took their time to show me the pros and cons of all the systems. I settled on this one deck for $200 and it was a beautiful deck with Bluetooth and all the bells and whistles. Unfortunately I didn't not have alternate transportation at the time so when I dropped the car off there they offered to give me a ride back that shows going above and beyond. They were pretty backed up in the garage when I dropped off the vehicle at 3:30 PM but they had it ready for me the next day and the installation they did looks beautiful it really adds a modern look to my 03 Land Rover and the sound is amazing I'm definitely going to be a repeat customer and I would recommend this place to anybody that is thinking about getting some custom work or just a good deck in their vehicle. Thanks to everybody at audio express!!! read more

Audio Express - Land rover speaker upgrade - Car Stereo Installation Near Me - Scottsdale, Arizona

See all

I just wanted to leave another review of my experience at the Hayden North Scottsdale location. After great work done with full Navigation, bluetooth, reverse camera, Android Auto & upgraded speaker install done by Joe & his crew I wasn't completely satisfied with how my speakers sounded. I felt I lost a lot of bass with the upgrade which Joe told me was a possibility before install. Joe still went out of his way to fine tune everything to my satisfaction! Special shout out to Sean the installer who worked his ass off getting everything just right. I will be installing a subwoofer package with these guys in the next few months but until that happens this stereo will get me by just fine. Thanks again guys! read more

Professional and courteous staff. Got me in and set up with a appointment the next day which was Sunday. They did a great job and a very clean install. read more

Awful service. Dishonest. Avoid them. Went in for a new deck and speakers. Told me one price for the deck, got me interested, then told me another price later. Told me a price for the speakers, that was OK, then wrote the order for another price. One problem after another. Then, paid for everything and saw they miss charged the order. I was told my card would not be charged until the install was complete. I called the next day to cancel the entire order and the guy told me he couldn't cancel an order! Really??? I was told a manager needed to call me, who never did. I contacted my credit card company and found they ran my card the first day before any services were provided. I then needed to cancel the payment with my card. Still no call from the manager. These guys will do anything for a sale. Very unethical business and dishonest service. Very diaspointed. read more

Sean single handedly sorted my 32 year old wiring disaster on my jeep CJ-7 and installed a new deck and speakers. Sounds great and clean setup. read more

Purchased a new stereo for my 1998 Mustang GT convertible off Amazon "Clarion full Navigation, bluetooth, reverse camera, and took it in for install. Gave me a quote and did the install as promised, ran into an issue with the built in amps but did a complete rewire at no extra charge. Very happy with the work they did, would use them again. read more

Alright first off who would of thought to get a stereo to sound good would be such a hassle... Haha but worth every minute! I started my journey off at the audio express off of bell which had great customer service but it didn't exceed when I had left and my stereo sounded worse than when I dropped it off! All they did was install my deck and let me leave without anything set on the deck so everything sounded horrible! After messing with settings myself and installing a speaker to get rid of a blown one things started sounding a little better. But not where I wanted it to be! Being a mechanically inclined girl I have a hard time leaving my truck places for people to do what they want but I also Wanted to get a different opinion I visited the Hayden location! My views quickly changed! Although I hung out here all day long while they were figuring out my stereo and getting it right. Let me tell you it was well worth the wait. Joe the manager was extremely helpful as well as the rest of the crew Sean and Hayden the installers know there stuff and do a great job! They even stayed after hours to get my truck right! I now have the system I wanted from the get go. Everything sounds great and I know where to go when I wanna upgrade my system further! Thanks guys! read more

The team at this audio express is unbeatable. I have been going to this audio express for work on multiple vehicles of mine(from a Camry to a lifted Silverado) and they have never disappointed! They have helped me with everything from a simple new stereo to a full custom sound system. They have even installed light bars and rock lights with ease and a clean look! With friendly customer service and installation you can trust, I highly recommend going to this location if you're looking to build your dream car! read more

Took my boat in for a new stereo. When I picked it up, I noticed that they drilled thru the fiberglass top of the boat and left a hole in the top of the boat with a screw sticking out. They said they would contact me on Monday. No call. I called them. On Tuesday they called back and said I could drive the boat 25 miles away and get it fixed. I would have to drop it off for a 50 mile round trip and then pick it up later for another 50 mile round trip. I told them that was not a proper solution unless they wanted to compensate me for 2 round trip plus my time. That was a week ago. They said they would call me back and stlll no response. read more

I went into Audio Express to see about upgrading my Factory installed stereo system to one that would allow use with a smartphone. Chad greeted me with a friendly smile, and asked what I was looking for. I explained my wishes but was concerned because I was leaving for a cross country road trip the following day. Chad walked me thru the options, and identified a few systems that would work for me. He did not try to oversell. He pointed me to a product that met my needs and was within my budget. He didn't try to upsell me on new speakers or other features.. which he could have easily done. Instead, he pointed me to just what I needed, and said that if, in the future I wanted to expand the system (new speakers or steering wheel controls, we could always add it in later). Once we decided on the system, Chad got me in that day... and got the vehicle back to me within a few hours. When I arrived, the system worked wonderfully.. and I was very pleased with the results. Later that evening, I noticed something wrong with the audio output. I called Chad right away, the shop was just about to close. He offered to look at it that night, but I had a previous engagment. So, he promised to look at the system the first thing the next morning. I arrived early the next day. Chad sat in the truck to diagnose the problem. He then took the keys and brought the truck in right away. He worked personally with the installer to find out the problem. They installed a brand new part for the system which resolved the problem. He delivered the truck back to me in perfect working order. He felt certain the problem was resolved, however, he assured me that if in some freak event, I had issues while traveling cross country, he would work with other Audio Express stores that may be on may to to address anything if required. Chad was always professional, patient and very knowledgeable. He put me at ease right away, and stood by his commitment to great customer service and excellent quality work. I see other posts which give negative feedback about Audio Express.. but they are pretty old. I say, give these guys a chance.... and ask to work with Chad... he WILL treat you right! read more

I didn't end up buying speakers, but this is why I rate them a 5. I came in today asking for help and knowledge about amplifiers and speakers and a gentleman named Brandon gave me all that and more. He simply helped me with what I needed and thanks to him, I will come back and recommend this store if you really want help and to learn about products and things you need before purchasing something you don't want. read more

We brought our Dodge RAM in to install a new double din radio/dvd/navigation. After the install, the top dash has cracks and is loose on both sides of the truck (the pins are broken to hold it in place on both left and right sides so the dash rattles severely while we drive). The window switch bezel on the passenger door is loose also (the pins are also broken to hold it in place, and a piece of tape was put on to hold it in place ... which it doesn't). Reggie claims that his staff didn't open those parts so they are not responsible for the damage. As if I can't tell that those items were not broken before giving them the truck, and, strangely those are items one may need to remove while working on the audio system. It's our word against his so not much we can do legally I guess. Very unfortunate seeing they charged a few hundred dollars for the installation and we noticed the damage after picking up the truck. Efforts (through the Better Business Bureau) to come to an agreement with Reggie were unsuccessful as "they didn't do it". read more

These guys are freaking awesome!!!!! I went there to install a new system on my Audi TT right for the beginning Joe was extremely helpful he walked me over all of my options and was treating the whole system picking process las if he was installing it in his own car! All of the guys that work here are extremely friendly and I can tell they really care about what they do! The whole time I was there they made me feel like family and kept me aware of what was going on during the entire process! Joe really worked with me to get the best price possible for my system and as I mentioned before I could tell that all of them really care! I bought a new deck, 12"inch sub w amp and a radar detector for my Audi TT. I would recommend this place to anyone that is looking for a great system but best of all for excellent customer service! What really did it for me was the fact that I was able to bring my Pitt-Weenie into the shop and everyone that was working was extremely friendly with my furry friend! Like I said! If you need a system or any other kind of audio needs GO HERE!!!!!! read more

Called today after being stranded in Costco parking lot for 2 hours when I switched car batteries. My old aftermarket alarm disabled my car after the switch. I called and the guy wouldn't provide any assistance. Wanted me to pay 120 for some part and tow it to be worked on Monday. So my other friend called an audio place in Washington (his old home town). The guy talked to us for 15 minutes and tried to help us. We couldn't get it. We finally got lucky and it worked. I drove to Beat Buy and they looked at it for free for 5 minutes. Clamped some wires, made some changes, free parts and labor. And sent me on my way with my car safe and working. Audio express tried to take advantage of my situation and lack of knowledge for a sale. Please check out Best Buy. They do Audio installation and have been great to me in the past. *Best Buy looked at and assessed my cars alarm after I cut wires and pulled fuses. Made changes to it for free. Took them 5 minutes. I called 3 different establishments. Audio Express was the only one who tried to sell me some 120 dollar part that I "needed". Told me other establishments don't install this part. They did this without "looking at my car". So I was recommended a part without someone "looking" in person. And there was zero attempt to help me while I was stranded. The other 2 establishments took their time and tried to help over the phone given my circumstances of having to get my car towed to any establishment. Audio Express made no attempt but to sell me parts. Thanks to the other 2 places, my car didn't have to be towed and I drove out of that parking lot. So the reason I'm upset is the Audio Express was the only place that tried to take advantage of me, trick me into spending money. Luckily I did research and called other places. read more

I have to be completely honest with this review. My dad bought me a new cd deck threw best buy because of the price difference in store obiv. went to Audio Express to have it installed however there salesman as per usual recommended another 300$ kenwood -KDC bt362u model and not wanting to install the model that we brought to the store. At this point I assumed My father should of left but decided to purchase the kenwood model ( crutchfield ) like mentioned in prior reviews 1-3 stars and installed it. It took 4 days on wait - without any communication between store and customer we where left in the dark as when installed was finished in fact the only reason they new it was ready because they had lunch in the area and went and checked up on it, normally that's a 1 star review alone. They where also not shown how to use the product witch ALMOST any sales professional should even the car tech should show. Know I am stuck figuring it out via youtube plus I have a secondary cd player. Personally we should of went back to best buy but because Audio Express was closer and more convenient we decided well I guess next time best buy gets my business.. I am shure there will probably be a response to this as well read more

You guys rock. This is the 6th install by Audio express for various stereo's, alarms, auto starts, & now a back-up camera. You guys are always very helpful and friendly. Keep up the great work. I have 4 kids and we always get our work done with you. read more

I gave it one star because zero is not available. I purchased a self install mp3 adapter for an older model car stereo before they were standard. I asked the salesperson if it was a good product and his response was "I never see any of them returned, so they must be." I told the salesperson I had a few doubts about my installation and he told me I could return it if I had a problem. When those doubts came to fruition I went back to return the product. The manager quickly told me, sorry our policy is no refunds and it is written on the receipt. I can understand no refunds on installed goods, but this was just a packaged box. Granted their return policy is written on the receipt, however it is not communicated anywhere else. My fault; I should have spent five minutes reading all the small print on the receipt rather than listening to the salesperson (by the way, he was very personable and helpful...I didn't expect such a negative reaction on my return). But Audio Express is a joke. Don't give them your business. I will never go back! Caveat Emptor! Buyer Beware! Amazon has products at half their price anyway! read more

My first encounter was with the Audio Express off of Bell Rd. The staff is friendly and a great group of guys, however the business ethics is one of the far worst in a business I have ever encountered. I purchased a new deck for my vehicle (spent upward close to $1200). The claimed to have to order the parts needed, no problem, and schedule me about a week out to get the job completed. I had shown up the day for the install and was told it would take about 4 hours to complete. After 5 hours I received a phone call saying that they had to order another part for my car (which would cost me an additional $75.00- information which "professionals" should know from the beginning). So we rescheduled a new date to get my vehicle completed. When the new day arrived, I was given the 4 hour time frame- 6 hours later I showed up for my vehicle since I receive no call- they were still working on it. All in all it took 9 hours to do my install. I wasn't happy with the wait, but had patience in the whole process. When I got into my vehicle, I noticed another issue. I had LED lights installed in my car for interior lighting, they had piece my dash back together cutting the wiring for my interior LED lights- never told me what they did, tried to hide it. When I mentioned it to them, all I got was sorry for the delay and that happening.... That was my first encounter with them, and made the mistake of going back again. My second time to Audio Express I purchased ghost lights and an LED light strip package for my cars grill. I learned from my first experience not to let them install anything, so just made the purchase. I had my lights installed a month after purchasing (which have now been in my car for about 2 months total). 2 months later the $150.00 LED lights are broken. I decided to go back into Audio Express to ask about their refund/exchange policy, and still haven't gotten a very clear answer. One of the men working here mentioned I "may" have to take the lights off my car, mail them back to the manufacturer, they could "possibly" send me a new pair for an even exchange, but he had to talk with Corporate first to see what they could do. This was on a Saturday, said he would call me back first thing Monday morning. Just so the picture is clear, in order to do what "may be the only option", I have to take the front end of my car off (costs $) to remove the lights and put it back together, mail them out, wait for new lights to arrive, then pay again to have the front end removed and the new lights installed.... Since it is now Monday afternoon, I called them back, the person who was helping me before just said on the phone he would call me right back and is checking on it...That was an hour ago, still no call. Overall I can agree with the many posts on here, people will have good and bad problems at any business in which they shop. In this case, the business concept they possess does not benefit their customers and are only out to make a $ instead of have a good repeat business. I am very disappointed with the experiences I have had with them and highly discourage anyone from shopping here when there are way more inexpensive viable options. read more

Joe and the guys did an awesome job. I needed a new radio installed. Even though I was REALLY cheap and got the least expensive one, they went above and beyond taking care of me. The radio didn't fit properly because my car is an older model, so the guy working on it actually fitted it with a new panel to cover up the areas where it was just wiring. The radio works perfectly and looks great. Thanks again! read more

Good news is I was helped right away, trying to set up my alpine radio for hands free, thought just needed a Mike for this one, alpine wanted 150 for an adapter to make the hands free work, bought a new alpine stero from here for 129.99, hands free and everything. Now everything went wrong, total with tax 151.12 gave him 160 cash, he calls the other guy for the key to the register, his response we don't have money for change. Ok fine I check in my wallet I give him 152, the second guy gives me my change, 63 cents I look at him and tell he's a quarter short. Finally I get my receipt it shows the price 139.99. After a third guy shows up to help and 10 minutes later I finally leave with my correct change and the correct price, oh and by the way there was cash in the drawer, he just didn't want to do anything. Not too happy with the sales side there. I installed my stero myself. read more

Went in there today as my stereo wouldn't turn on. It was just a fuse and I was in and out in 45 minutes no charge. Always great service there. read more

Got a smokin deal on a used car the only thing that wasnt so awesome was the stereo. Went to Audio Express and dealt with Chad. He looked up the stereo that would work with my car gave me the options explained the features in a clear manner and really got me a great deal he took care of me and at the same time built such a great rapport with me that I had my credit card out ready to pay for it before he even asked for the sale. He worked with the dealership had my car delivered stereo installed and had the car returned to the dealership to be detailed for me without me even having to do anything. He made it an easy awesome experience. If you need a stereo you want a good deal and somebody who will really take care of you go see Chad at Audio Express on Hayden rd in Scottsdale he will treat you in a fair and friendly manner and make sure that you're going down the road with your music blaring! read more

Where do I even start, for starters these guys are all a bunch of lying dirt bags! They will literally say anything to get the sale and then when a problem arises they act like gods angel. For instance lets talk about their IRS plans, when I purchased my IRS'S I was under the impression that I would be covered on my product for a year and get labor for life. The salesman specifically told me that if I ever wanted to upgrade my product cause maybe down the line I was not satisfied with it and wanted more, that with the IRS I would be able to bring back my equipment and they would give me FULL credit on it and that would be applied towards my next upgrade. Turns out that was BS! He also told me that if I ever wanted to put my stock equipment back on that this would get done for free as I have LABOR FOR LIFE on my IRS. Also turns out that was complete BS too! The final piece of the whole lie was that I was also told that if my IRS plans were not used within the one year period that I could come back into the store and get my money back, nope! Only store credit and then you only have a month to use it otherwise its gone. What kind of shady practices does this business run? Home of the $1 install???? More like home of the crooks! This place is a joke along with their management. read more

Went to Audio Express with my 1996 Suburban needing a new stereo and speakers, and they gave me exactly what I needed at a good price! They offer great service and are so helpful and had my truck ready within a couple hours. I now get to use the bluetooth connection to play music from my phone and my speakers sound better than ever! Thank you, Audio Express! read more

Awesome service. Great price. Definitely recommend. Manager worked within our budget and system sounds like it cost three times what we spent. read more

I must compliment Audio Express regarding the service they provided me. Outstanding job.

Called the shop today and had my CD player installed immediately. Reggie, the Store Manager helped me out and offered the best setup for my Nissan. The installation only took about an hour and was amazing when it was over. The stereo is really sick. Thanks for all the help and hook-up on my ride. Always going to go back to this shop. read more

Audio Express in Tucson is already well known for being the worst shop in town. I never had the chance to witness this myself, until recently with my first encounter with them. They installed a double din DVD player and 4 speakers (no amps or woofers) in my car. It hasn't been a year yet and the stereo had some issues. I took it to them for an inspection, and they claimed to have found the problem with a speaker wire grounding out. I was told it was fixed and I left, very grateful. In all actuality, that was not the cause at all. Immediately the same error message was reported across the screen. I returned to the Ina facility a second time, where the same installer proceeded to troubleshoot. He first claimed that I needed to buy new speakers.. then changed his mind and determined the deck was bad. When I walked back into the install bay, I noticed the DVD player face down on the bare shifting linkage (screen down). I thought to myself, "that's not good", however I assumed it would be fine. After they reinstalled the faulty desk, I drove off to moments later down the road, discover that the screen of my DVD player had a decent sized chunk taken out of it. I called and reported the issue to the local store, and they approached their installer with this inquiry. He refused to admit to ever scratching my screen, and that was the end of the customer service instantly. They told me there was nothing they would do for me, and that their installer said he did not damage my screen, even though I witnessed the poor handling MYSELF! I took this up with the district manager, who also refused to provide any kind of resolution. He commented, "My installer says he didn't do it, and I believe him". Well, it is not my fault that the Audio Express employees are not honest. Being in a customer Service field myself, I can say this is the worst excuse for a business I have ever encountered. I will now have to pay out of pocket to have my screen replaced. Please do yourself a favor, and save yourself the trouble and money, by going to a professional shop. Do not place your car in these guys hands, if you respect your vehicle. read more

Do not use Audio Express. I had a sound system installed a few months ago and they did not properly ground it which melted my battery and caused 700 in damage.. I spoke to Shawn the store manager who said they needed to be the ones to fix it in order for it to be paid for by them.. Poor customer service and even worse work. read more

The sales, tech and management team at this location are literally working overtime to provide great customer solutions and service. I came in with a large work order: back up camera, viper two-way security, nav-gps system, new stereo/sound system, with usb, Bluetooth, satellite radio and remote engine start. We discovered the satellite radio module was not compatible with the module I installed. They swiftly refunded that portion but did run the signal through the new unit instead of my having to run the external XM radio from the FM band. The 2-way security had to be activated by the store tech but the provider's website continually crashed during activation attempts for a solid week. The sale tech Austin kept at it every day until he finally was able to activate it. He kept me updated and remained kind throughout this challenge. This is a great team of guys. They walked me through the setup of my systems ensuring I was able to operate each feature correctly. I'm extremely pleased. read more

I would like to say that Audio Express in North Scottsdale did an amazing job with installation and customer service. I brought them a bag of bolts with my request. I needed a new deck installed in a 1991 Chevy Caprice. The old system had a blown factory amp and deck. I had bought a new Pioneer Bluetooth deck from Crutch field month back and just couldn't find the time to install myself. I brought in all my parts and deck and they installed the whole things for a reasonable price. After the install I found that my antenna was dead and they installed a new aftermarket antenna with out blinking an eye. I was treated with respect and honesty even though my car was my far the oldest in the shop at the time. Their work was clean and detailed and I will continue to bring my business to THIS Audio Express. Thank you again and keep up the good work. Ask for JOE if you need anything in the store. He will hook you up. read more